《酒店英語(yǔ)常用詞匯》課件

CommonvocabularyinhotelEnglishHoteldepartmentprocurementCommonVocabularyforHotelServicesCommonvocabularyforhotelfacilitiesCommonvocabularyusedinhoteldailycommunication目錄CONTENTS01HoteldepartmentprocurementTheprocessofregistrationandreceivingaroomassignmentforaguestCheckinTheprocessofterminatingaguest'sstayandsettingtheiraccountCheckoutTheemployeeatthefrontdeskwhohandlescheckins,checkouts,andotherguestinquiriesReceiverAconfirmedbookingforaguest'sstayatthehotelReservationFrontofficeprocurementThedeliveryoffoodanddrinkstoguests'roomsRoomserviceThecleaningandmaintenanceofguestroomsandpublicareasHousekeepingThecleaningandpressingoflines,towels,andotherguestextensionsLaundryserviceTheprocessofmakingaguest'sbedandprovidinganyrequestedamendmentsfortheeventTurndownserviceRoomservicedepartmentprocurementABCDBanquetAlargegatheringofpeople,oftenforaspecialoccasion,whoareservedfoodanddrinkinahotelCateringThepromotionoffoodanddrinkforeventsorgatheringsDiningroomAroominahotelwhereguestscaneattheirmealsBuffetAmealwhereguestsservethemselvesfromatableladywithfoodanddrinksVocabularyforthecateringdepartmentAfacilityinahotelwhereguestscanexerciseandstayfitFitnesscenterAfacilityinahotelwhereguestscanrelaxandenjoyvariousspatreatmentsSpaAswimmingpoolwhereguestscanswimandrelaxPoolActivitiesthataredoneforfun,engagement,orrelaxationCreationVocabularyfortheLeisureDepartmentHouseaccountAnaccountestablishedforaguesttosettletheirexpensesatthehotel'srestaurantsorbarsConciergeAhotelemployeewhoprovidesinformationandassistancetoguests,bothregisteringthelocalareaortravelarrangementsLobbyThemainentranceareaofahotelwhereguestsgatherandwherethefrontdeskisusuallylocatedOtherdepartmentalprocurement02CommonVocabularyforHotelServicesConfirmationAwrittenorelectronicacknowledgementofareservationReservationAconfirmedbookingofaroominahotelCancellationTheactofcancelingareservationCheckinTheprocessofbringingatahotelandregisteringasaguestCheckoutTheprocessofvacuumingaroomandsettingtheaccountCommonVocabularyforBookingServicesLugageStorageAservicethatallowsgueststostoretheirLugageKeyCardAcardthatallowsgueststoentertheirroomRegistrationFormAformthatguestsmustfillouttoregisteratthehotelFrontDeskThereceptiondeskwhereguestscheckinandoutofthehotelReceiverThepersonwhoworksatthefrontdeskandprovidesinformationtoguestsCommonVocabularyforReceptionServicesOrderTheactofrequestingfoodordrinksfromroomserviceMenuAlistoffoodanddrinksavailablefromroomserviceDeliveryTheactofbringingfoodordrinkstotheguest'sroomServiceChargeAfeeaddedtotheguest'saccountforusingroomserviceTipAfertilityleftbytheguesttoshowadmissionforgoodserviceCommonvocabularyforroomserviceAlargeformalmealorseriesofmealsservedtoagroupofpeopleBanquetTheprocessofarrangingallaspectsofanevent,includingcategoriesEventPlanningAmealwhereguestsservethemselvesfromatableladywithfoodanddrinksBuffetAcompanythatprovidesfoodanddrinkservicesforeventsorfunctionsCatererAlistoffoodanddrinksavailablefromthecateringserviceMenu0201030405CommonVocabularyforCateringServicesPaymentTheactofsettingone'saccountwithahotelDepositMoneygiventosecureareservationorguaranteepaymentforservicesrenderedInvoiceAwrittenrecordofthechargesonanaccount,senttotheguestbeforepaymentisdueBillAdetailedrecordofchargesincurredbyaguestduringtheirstayCommonvocabularyforcheckoutservices03Commonvocabularyforhotelfacilitiessingleroom,doubleroom,suite,deluxesuite,executivesuite,etc.RoomtypesFacilitiesCleaningsuppliesOtherbed,bedsidetable,wardrobe,desk,chair,sofa,TV,airconditioning,refrigerator,etc.towels,bathtowels,shampoo,showergel,etc.independentbathroom,WiFi,freeparkinglot,etc.CommonvocabularyforroomfacilitiesCommonvocabularyforcateringfacilitiesRestauranttypesbreakfastrestaurant,lunchrestaurant,dinnerrestaurant,self-servicerestaurant,etc.Dishesstaplefoods,soups,desserts,drinks,etc.Cateringservicesorderingservice,deliveryservice,buffetservice,banquetservice,etc.Otherbeveragelist,menu,etc.Entertainmentfacilitiesgym,swimmingpool,sauna,massageroom,etc.Otherconferencerooms,businesscenters,etc.LeisureactivitiesSPA,beautyandhairdressing,tabletennis,bowling,etc.CommonvocabularyforreconstructivefacilitiesCommonvocabularyforotherfacilitiesOtherfacilitiesfrontdeskservice,luggagestorage,laundryservice,tourismconsultation,etc.EmployeesFrontdeskreceptionists,roomattendants,chefs,etc.04Commonvocabularyusedinhoteldailycommunication0102Goodmornin…usedtogreetguestsorstaffmembersThankyouusedtoexpressgraduationYou'rewelcomeacommonresponseto"Thankyou"GoodbyeusedwhenguestsareleavingthehotelHaveanicedayacommonexpressiontowishguestsapleasantday030405CommonvocabularyforgreetingsandgoodbyesI'msorryusedtoapologizeorexpressregisteracommonresponseto"Thankyou"usedtoexpressgraduationforassistanceusedtoapologizeforanyincidencecausedIt'smypleasureIsuggestyourhelpIapologizefortheincidenceCommonvocabularyforgraduationandontologyCommonvocabularyforrequestingand