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外刊精讀
快購時代的“連環(huán)退貨買家”
導(dǎo)讀:
在當(dāng)今時代,時尚業(yè)競爭激烈,零售商們用各種方式讓退貨變得不再
困難。大多數(shù)情況下,消費者們只需要把服飾帶回服裝店就可以了。這雖
然讓退換貨物變得非常方便,卻催生出了不少先大量購買商品,再退還回
去的買家。這看似無傷大雅,但公司的利潤卻因此受到影響。面臨這一趨
勢,很多公司卻沒有想出相應(yīng)的對策。本集《外刊精讀》討論"連續(xù)退貨
族”給賣家?guī)淼挠绊懀⒔榻B一些和購物有關(guān)的英語詞匯。
一、語篇泛讀
Vocabulary:shopping詞匯:購物
We'vealldoneit.Webuysomethingwethinkwelikeandthenchange
ourmindsaboutit.Whetherpanicbuying,animpulsepurchaseorshopper's
remorse,we'refortunatemanycompaniesallowusto
easilyexchangeorrefunditems.Infactit'ssoeasythesedays
thatretailersareseeinganincreaseinanewtypeofshopper:theserial
returner.
Aserialreturnerissomeonewhobuysitems,ofteninbulk,onlyto
returnmostofthem.41-year-oldHesterGrainger,founderofMumalaClub,
estimatesspending£300to£400eachmonthonclothes,butreturning
"around80%",shetoldtheBBC.Thisisn'tunique.Barclaycard,which
processesnearlyhalfoftheUK'screditanddebitcardtransactions,says
thatinthelasttwoyears26%ofretailershaveseenanincreaseinin-store
andonlinereturns-withthenumberofitemsbeingsentbackupby22%.
It'saproblemforcompanies.Handlingthesereturnseatsintoprofits.
Freedeliveryforthecustomermeansthecompanyfootsthebill.Itemsmay
needtoberepackaged.Theyaredamaged-makingthemunfitforresale.
TonyMannix,CEOofClipper,alogisticsfirmthathandlesreturnedgoods
formajorretailers,saidabout5%ofthemendup"beingbinned."Sometimes
thefastfashioncyclehasmovedon.Bythetimetheitemcomesback,it
becomesacut-priceitemonareduced-to-clearrail-atfurtherlosstothe
company.
Somecompaniesaretakingactiontodeterthisbehavior.Accordingtoa
BBCarticle,fourintenretailersnowsaytheychargeforreturnsto
discouragethesendingofnon-faultyitems.OnlineretailgiantAmazonwas
reportedtohavestartedbarringcustomerswithtoomanyreturneditems.
ThisissomethingastudybyretailmanagementsystemBrightpearlfound
overhalfofUKfashionretailerswouldconsider.AndBarclaycardsaysathird
ofretailershavehikedtheirpricestocoverthesereturns.
ButVickyBrock,directorofdatainnovationatReBoundReturns,a
returnsmanagementsoftwaresystem,believesthisisn'tthebeststrategy.
SpeakinginaBBCarticle,shesaysdiscouragingreturnsshowsalackof
understandingbytheretailer.Usingdata,companiescanreducereturnsby
helpingcustomerschoosebetter.SomecompaniessuchasUniqloandAsos
alreadyprovideasuggestedsizebasedonthecustomer'sprevious
purchasesandinformationonheightandweight.Ultimately,shesays,
returnsarenowasmuchapartoftheshoppingexperienceasbuyingthings,
andshopsneedtotakethisintoconsideration.
二、詞匯表
panicbuying(因害怕商品短缺的)恐慌性購物
impulsepurchase沖動消費
shopper'sremorse買了后悔的心態(tài)
exchange換(貨)
refund退款
retailer零售商
serialreturner連環(huán)退貨的消費者
inbulk大量、成批
transaction交易
footthebill掏腰包
repackage重新包裝
logisticsfirm物流公司
fastfashion(緊跟流行趨勢、價格低廉的)快速時尚
cut-price降價出售的
reduced-to-clear清倉減價
rail掛衣桿、架
charge收費
returns退貨
hike(價格)大幅增加
suggestedsize推薦尺寸
三、測試與練習(xí)
閱讀課文并回答問題。
1.Trueorfalse?Serialreturnersareontherise.
2.ApproximatelywhatproportionofherclothespurchasesdoesHester
Graingerreturn?
3.Whatactionsarecompaniestakingtostopserialreturning?
4.Whatdoesdiscouragingreturnsrevealaboutaretailer,accordingto
VickyBrock?
5.Whichwordusedinthearticlemeans'thrownaway,?
請在不參考課文的情況下完成下列練習(xí)。選擇一個意思合適的單詞填
入句子的空格處。
1.Idon'tknowwhyIboughtthischocolate.I'mnotevenhungry!Itwas
an.
panicbuyimpulsepurchase
refundfastfashion
2.Theyweresocheap!Iboughttheminasectionoflast
season'sclothes.
shopper'sremorse
suggestedsize
exchange
reduced-to-clear
3.Withthehurricaneapproaching,peoplehavestartedwater
andfood.
panicbuyingimpulsepurchasing
serialreturninginbulking
4.Itwasabaddate.SheleftwithoutmeearlyandIhadtofor
themeal!
feetthebill
footthebill
eyethebill
legthebill
5.Abadpotatoharvesthasledtoretailersthepriceofcrispsas
suppliesgrowscarce.
panicbuying
impulsepurchasing
hiking
cuttingtheprice
【參考答案】
閱讀課文并回答問題。
1.Trueorfalse?Serialreturnersareontherise.
True.Inthelasttwoyears26%ofretailershaveseenanincreasein
in-storeandonlinereturns-withthenumberofitemsbeingsentbackup
by22%.
2.ApproximatelywhatproportionofherclothespurchasesdoesHester
Graingerreturn?
Hesterreturnsaround80%ofherclothespurchases.
3.Whatactionsarecompaniestakingtostopserialreturning?
Someretailerschargeforreturns,somebarcustomerswithtoomany
returnsandsomeretailershavehikedtheirprices.
4.Whatdoesdiscouragingreturnsrevealaboutaretailer,accordingto
VickyBrock?
Shesaysdiscouragingreturnsshowsalackofunderstandingbythe
retailer.
5.Whichwordusedinthearticlemeans'thrownaway'?
Binned."TonyMannix,CEOofClipper,alogisticsfirmthathandles
returnedgoodsformajorretailers,saidabout5%ofthemendup"being
請在不參考課文的情況下完成下列練習(xí)。選擇一個意思合適的單詞填
入句子的空格處。
1.Idon'tknowwhyIboughtthischocolate.I'mnotevenhungry!Itwas
animpulsepurchase.
2.Theyweresocheap!Iboughttheminareduced-to-clearsectionof
lastseason'sclothes.
3.Withthehurricaneapproaching,peoplehavestartedpanic
buyingwaterandfood.
4.Itwasabaddate.SheleftwithoutmeearlyandIhadtofootthe
billforthemeal!
5.Abadpotatoharvesthasledtoretailershikingthepriceofcrispsas
suppliesgrowscarce.
讓現(xiàn)代科技溫暖你的冬日
導(dǎo)讀:
在科技并不發(fā)達的過去,人們可能會為如何在嚴(yán)寒天氣里更好地保暖
而倍感困擾。現(xiàn)如今,每值嚴(yán)冬時節(jié),雖然溫度驟降、天氣惡劣,但隨著
各類智能保暖產(chǎn)品的問世,冬天也能變得舒適宜人。人們憑借科學(xué)技術(shù)發(fā)
明了各式各樣的防寒方法。比如,用智能電子設(shè)備調(diào)節(jié)屋內(nèi)和衣物的溫度;
使用無線科技制造會自動發(fā)熱的服飾。聽《外刊精讀》音頻,讓你的冬天
從此不再寒冷!
一、語篇泛讀
Vocabulary:winterandheating詞匯:冬日和供暖
Inmymemory,wintersalwaysusedtobereallyunpleasant.Youhad
tobundleupjusttokeepwarmwhenyouwentoutside.Youwereoftencold,
wetandnevermorethanasoddenmisstepawayfromapatchofblackice.If
youdidn'thaveanastyslide,you'darrivehometoanice-coldhouse.And
thatwouldmeanturningontheheatingandwaiting.It'samiracleyoudidn't
getchilledtothebone.
Fortunately,thingsdon'thavetobesochallenginganymore.
Technology,engineeringanddesignhaveadvancedgivingusnewsolutions
tooldproblems.Itmeansdealingwithwinterneedn'tbelikeskatingonthin
ice.
Withasmartthermostat,ourhomescanbetoastywhenweneedthem
tobe.Manymodelsfeaturesmartphoneappsthatallowyou
toregulatetemperatureremotely,sowecanwarmupthehousebeforewe
arrivehome.Accordingtotechradar.com,thelargestUK-basedconsumer
technologynewsandreviewswebsite,Tado'smodelfeaturesvoicecontrol,
whiletheNest'learns'yourhabitsandautomaticallyheatsthehomefor
you.
Clotheshavebeengivenanupgrade,too.Electronicthermaljackets,
hoodiesandparkasheatupwhenyouturnthemon.Whatbetterwayto
keepsnuginthedeadofwinter?Atthetouchofabutton,orthroughanapp
onourphones,theclothinggeneratesheatfromelementsplacedinside.
Manymodelsofferthreelevelsofheatingwhichstaywarmforover12
hours.
Finally,thereistheheadgear-Beaniesandearmuffsthatfeature
speakersincludedinthefabricusingBluetoothtechnologysowecanlisten
toourfavoritemusicor,insomecases,haveaphonecallusingthein-built
microphone.Allwhilekeepingtheheadwarmandavoidingachill.
Formany,thethoughtofwinterusedtobeenoughtomaketheirblood
runcold.Butusingtechnology,lifeneedn'tfreezeup.Withtheright
solutions,there'snoreasonwhywintercan'tbereally,reallycool.
二、詞匯表
bundleup穿暖和,多穿衣服
sodden濕漉漉的
blackice(路面上的)薄冰
slide滑倒
chilledtothebone寒冷刺骨的
skatingonthinice如履薄冰
thermostat溫度自動調(diào)節(jié)器
toasty暖烘烘的,暖意綿綿的
regulate調(diào)節(jié)、控制
thermal(衣物)有保暖功能的
snug暖和舒適的
inthedeadofwinter隆冬時節(jié)
element電熱元件
beanie(無檐的)毛線便帽
earmuff耳套
chill受涼
makesomeone'sbloodruncold使人不寒而栗
freezeup凍滯不前,失去生機
cool很棒的(又指〃涼爽的〃,這里是雙關(guān)語)
三、測試與練習(xí)
閱讀課文并回答問題。
1.TrueorFalse?Technologycondonothingtomakewinterlessharsh.
2.Howdoeselectronicthermalclothingwork?
3.WherearethespeakersinaBluetoothbeanie?
4.Withasmartthermostatandaphone,whatareweabletodo?
5.Whichwordusedinthearticlemeans'fromadistance'?
請在不參考課文的情況下完成下列練習(xí)。選擇一個意思合適的單詞填
入句子的空格處。
1.Youneedtowearmorethanthat!It'ssnowingandyou'llbe.
bloodruncold
freezeup
chilledtothebone
deadofwinter
2.John,I'mtiredoftellingyouoff.Youare,Sitdownandstudy
please.
skatingonthinice
blackice
sodden
toasty
3.Ihadforgottenmyumbrella.BythetimeIgothome,mycoatwas
andIwasexhausted.
slidethermal
toastysodden
4.Ourheatingisn'tworking.Ithinktheintheboilermightbe
broken.
thermalelement
icemachine
5.Oncewe'dlitafire,thelittlewoodencabinbecamequite.It
waslovely.
soddenthermal
chillsnug
【參考答案】
閱讀課文并回答問題。
1.TrueorFalse?Technologycandonothingtomakewinterlessharsh.
False.Technology,engineeringanddesignhaveadvanced,givingusnew
s
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