運(yùn)營(yíng)管理資訊

2024/3/11運(yùn)營(yíng)管理資訊OperationsConsultingDefined

運(yùn)營(yíng)咨詢(xún)定義Operationsconsultinginvolvesassistingclientsindevelopingoperationsstrategies(i.e.,productleadership,operationalexcellence,customerintimacy,etc.)andinimprovingproduction(andservicedelivery)processes.運(yùn)營(yíng)咨詢(xún)就是幫助委托人研制運(yùn)營(yíng)戰(zhàn)略（即產(chǎn)品領(lǐng)先、運(yùn)營(yíng)卓越、顧客親密等等）和改善生產(chǎn)（和服務(wù)）流程ReasonsWhyOperationsConsultingIndustryisGrowing

為什么運(yùn)營(yíng)咨詢(xún)業(yè)正逐漸增長(zhǎng)Marketpressuresonclientstoreengineertheircoreprocessesandeliminatenon-coreprocesses.市場(chǎng)的壓力迫使委托人重新設(shè)計(jì)他們的核心流程，并分離非核心流程。Globalization.全球化Needtobettermanageinformationtechnology.需要改善管理信息技術(shù)OperationsConsulting&the5Ps

運(yùn)營(yíng)咨詢(xún)與5PPlants工廠（車(chē)間）Addingandlocatingnewplants新廠的增設(shè)與選址Expanding,contracting,orrefocusingfacilities設(shè)施的擴(kuò)展、收縮或重新聚焦Parts零件Makeorbuydecisions制造或購(gòu)買(mǎi)決策Vendorselectiondecisions供應(yīng)商選擇決策Processes流程（工序）Technologyevaluation技術(shù)評(píng)價(jià)Processimprovementandreengineering

流程改進(jìn)與再造OperationsConsulting&the5Ps(Continued)

運(yùn)營(yíng)咨詢(xún)與5P（續(xù)）People人員Qualityimprovement質(zhì)量改進(jìn)Setting/revisingworkstandards建立/修正作業(yè)標(biāo)準(zhǔn)Learningcurveanalysis學(xué)習(xí)曲線(xiàn)分析PlanningandControlSystems

計(jì)劃與控制系統(tǒng)Supplychainmanagement供應(yīng)鏈管理MRP物料需求計(jì)劃Shopfloorcontrol車(chē)間控制Warehousinganddistribution倉(cāng)儲(chǔ)與配送HierarchywithinConsultingFirms

咨詢(xún)公司的層級(jí)結(jié)構(gòu)Partners合伙人Managers經(jīng)理Consultants

顧問(wèn)（咨詢(xún)師）Finders探路者M(jìn)inders看管者Grinders歷練者EconomicsofConsultingFirms

咨詢(xún)公司的經(jīng)濟(jì)學(xué)BrainSurgery

腦力診療室（需運(yùn)用創(chuàng)新和創(chuàng)造力解決的項(xiàng)目）GrayHair

白發(fā)人（需運(yùn)用豐富經(jīng)驗(yàn)解決的項(xiàng)目）Procedures

固定程式（這類(lèi)項(xiàng)目，其問(wèn)題的一般性質(zhì)是盡人皆知的，解決它們所需的活動(dòng)也相似）WhenareOperationsConsultantsNeeded

何時(shí)需要運(yùn)營(yíng)顧問(wèn)（咨詢(xún)師）Whenfacedwithmajorinvestmentdecision(s)

面臨重大投資決策時(shí)Whenmanagementbelievesitisnotgettingthemaximumeffectivenessfromtheorganization’sproductivecapability.

管理部門(mén)認(rèn)為組織（企業(yè)）的生產(chǎn)能力沒(méi)能獲得最大效率時(shí)StagesinOperationsConsultingProcess

運(yùn)營(yíng)咨詢(xún)過(guò)程的階段Sales&DevelopmentProposal開(kāi)發(fā)項(xiàng)目（銷(xiāo)售與提出項(xiàng)目建議）2.PerformProblemAnalysis分析問(wèn)題3.Design,Develop,andTestAlternativeSolutions計(jì)劃、制定和檢驗(yàn)解決問(wèn)題的替代方案4.DevelopSystematicPerformanceMeasures開(kāi)展系統(tǒng)的績(jī)效測(cè)評(píng)5.PresentFinalReport提交最終報(bào)告6.ImplementChanges執(zhí)行改進(jìn)方案7.AssureClientSatisfaction確保委托人滿(mǎn)意AssembleLearningsfromtheStudy匯編在項(xiàng)目的研究過(guò)程中獲得的學(xué)問(wèn)OperationsConsultingToolKit:Category1運(yùn)營(yíng)咨詢(xún)工具箱第1種ProblemDefinition問(wèn)題定義Issuetrees問(wèn)題[點(diǎn)]樹(shù)Customersurveys顧客調(diào)查Gapanalysis差距分析Employeesurveys員工調(diào)查Fiveforcesmodel五力模型OperationsConsultingToolKit:Category2

運(yùn)營(yíng)咨詢(xún)工具箱第2種DataGathering數(shù)據(jù)收集Planttours/audits工廠巡視/查帳Worksampling作業(yè)抽樣Flowcharts流程圖Organizationalcharts組織圖OperationsConsultingToolKit:Category3

運(yùn)營(yíng)咨詢(xún)工具箱第3種DataAnalysisandSolutionDevelopment分析數(shù)據(jù)并提出解決方案Problemanalysis(SPCtools)問(wèn)題分析（統(tǒng)計(jì)過(guò)程控制工具）Bottleneckanalysis

瓶頸分析Computersimulation計(jì)算機(jī)仿真Statisticaltools統(tǒng)計(jì)工具OperationsConsultingToolKit:Category4

運(yùn)營(yíng)咨詢(xún)工具箱第4種CostImpactandPayoffAnalysis成本影響與盈利分析Decisiontrees決策樹(shù)Balancedscorecard平衡記分卡Stakeholderanalysis利益相關(guān)方分析OperationsConsultingToolKit:Category5

運(yùn)營(yíng)咨詢(xún)工具箱第5種Implementation執(zhí)行過(guò)程Responsibilitycharts責(zé)任表Projectmanagementtechniques項(xiàng)目管理方法

診斷報(bào)告

1.作用

（1）理論意義

◆總結(jié)經(jīng)驗(yàn)教訓(xùn)，發(fā)展企業(yè)管理理論

◆探索新的管理方法和工具

（2）實(shí)踐意義

◆指