大學(xué)英語(yǔ)課件Lesson28

WordsandExpressionsComplaintofWrongGoodsDelivered28complaint

投訴；抱怨accountfor對(duì)······負(fù)有責(zé)任；證明；占百分比voyage

航海；航次incident

事件presume

推定；假定guarantee

保證；擔(dān)保cometo達(dá)到；結(jié)果是Words

TextExercisesContentComplaintofWrongGoodsDelivered28美國(guó)WORMSWAYGS公司向廣州吉祥服裝有限公司訂購(gòu)了260打男童服裝，訂單號(hào)為9007BTY，貨物按時(shí)到達(dá)，但買方拆箱后發(fā)現(xiàn)里面裝的是男式襯衫，于是寫信告知對(duì)方，要求對(duì)方立即補(bǔ)寄所需的貨物。廣州吉祥服裝有限公司接到WORMSWAYGS公司的投訴后，經(jīng)查實(shí)有20箱貨物錯(cuò)卸在福州碼頭，告之現(xiàn)馬上轉(zhuǎn)運(yùn)給對(duì)方并向?qū)Ψ降狼福Ｍ耸虏粫?huì)影響相互的伙伴關(guān)系Words

TextExercisesContentComplaintofWrongGoodsDelivered28ADearJackyChen,Re:260DozenofBoys’WearsWithreferencetoourOrderNo.9007BTY,wetookdeliveryoftheshipmentsonarrivalofEverGreenVoyageNo.128.Unfortunately,wereceivedcompletelydifferentarticles—men’sshirts.Wecanonlypresumethatamistakewasmadeandthemen’sshirtswereforanotherorder.Words

TextExercisesContentcomplaintComplaintofWrongGoodsDelivered28Asourcustomersareinurgentneedoftheitems,wehopethematterwillcometoyourbestattention.Weshouldliketotakethisopportunitytosuggestthatspecialcarebetakeninyourfuturedeliveries.Yoursfaithfully,Words

TextExercisesContentNotescomplaintn.投訴；抱怨lodge/make/layacomplaintagainstsb.Wehavetomakeacomplaintabouttheinferiorqualityofthemobilephones.Anycomplaintaboutthequalityoftheproductsshouldbelodgedwithin15daysaftertheirarrival.你們可以向船運(yùn)公司為粗魯搬運(yùn)提出投訴。Youmaylodgeacomplaintagainsttheshippingcompanyaboutroughhandling.complain

v.不滿；抱怨；申訴后接介詞of或about，也可接that引導(dǎo)的從句。

Ourcustomersarecomplainingofthepoorpackingagainstus.Weregrettohavetocomplainthatyouhavenotyetdeliveredthegoodsontime.Notesvoyage

n.航海，航行；航次

singlevoyage單程航次

roundvoyage全航程，往返航次

Wehaveshippedyourgoodsonboards.s.APLCANADAVoy.No.128-1.請(qǐng)即告知船名及船次以便我們及時(shí)投保。PlsinformusofthenameofvesselandtheVoyageNo.sothatwecaneffectinsuranceintime.Notespresume

vt.推定；假定；姑且認(rèn)定

Ipresumeyouarethesalesmanager.Ipresumetheaccounthasbeenpaid.Notescometo

總計(jì)；達(dá)到；涉及；談到；總數(shù)為；結(jié)果是

Thebillcomesto$600.I’mgladwe’vecometoanagreementonprice.NotesBComplaintofWrongGoodsDelivered28DearBarrett,WeareverymuchregretfultolearnofthewrongshipmentagainstyourOrderNo.9007BTY.It’shardtoaccountforsuchanerror,andtheonlyexcusewecanofferisthattheworkersmadeamistakeduringthebusyseason.Wewillshipyourorderedgoodsbythefirstavailablevesselandwehopetheycanreachyouinduecourse.Asforthemen’sshirts,weshouldappreciateitifyouwouldcontactalocalbuyerforus.Weexpressourdeepestregretoverthisincidentandguaranteethecorrectandsafedeliveryofyourordersinfuture.Words

TextExercisesContentaccountfor

說明；證明；對(duì)······負(fù)有責(zé)任；占百分比Howmuchdoesthepackingchargeaccountforthetotalcostofthegoods?Whowillaccountforthedamageofthegoods?Notesincident

n.事件；小事件；附帶事件Theincidenthasbroughtusalotofinconvenience.Wehopethisincidentwon’taffectourpleasantrelations.Notesguarantee

v./n.保證；擔(dān)保WecanguaranteeshipmentbeforeJune30.Wecannotaccepttheirguarantee.Documentarycreditseeksguaranteefromthebank.NotesComplaintofWrongGoodsDelivered28ExerciseIChoosethebestanswers.ExerciseIIFillintheblankswiththefollowingwordsorphrases.ExerciseIIITranslatethefollowingsentencesintoChinese.ExerciseIVTranslatethefollowingsentencesintoEnglish.TranslatethefollowingletterintoChinese.ExerciseVWords

TextExercisesContent123451.Wewishto_____yourattentiontothequalityofthegoods.A.callB.payC.takeD.give2.We’vegotacomplaintto_____.A.doB.tellC.makeD.work3.Wehavetofileaclaim_____thelossof5cartons_____you.A.with;toB.for;onC.against;withD.for;against4.Itwasfoundthatnearly30%ofthepackages_____.A.wasbrokenB.hasbeenbrokenC.brokenD.hadbeenbroken5.Whilewefindnoreasonto_____yourclaim,wearewritingyounowtoacceptyoursuggestion.A.acceptB.entertainC.settleD.reject12345123451.Onarrivalofs.s.PrinceatPortMarseilles,we______________theconsignment.Everythingappearedtobeingoodcondition______inCartonNo.8.2.Wemustaskyouto________thematterandarrangeforthedispatchofreplacementsatonce.3.Wehave______________withtheinsurancecompanyforthelosses.4.Wearewillingto______thegoodsatthewarehouse,butthismeans________________willbeaddedtothetotalcost.5.The______qualityofthegoodswillnodoubtaffectthesellingpriceandinthesecircumstanceswehavetoreservetherightto______compensationfromyou.tookdeliveryoflookintolodgedaclaimadditionalchargesrepackexceptinferiorclaim23145經(jīng)查收到的貨物，我們發(fā)現(xiàn)你們發(fā)票上的幾款沒有包括在內(nèi)。1.Oncheckingthegoodsreceived,wefindthatseveralitemsonyourinvoicehavenotbeenincluded.由于所發(fā)送的貨物不是我們所訂的那款，我們要求務(wù)必盡快替換。2.Asthegoodssentarenotofthetypeweorder,wemustaskforreplacementassoonaspossible.令人遺憾的是，經(jīng)檢查貨物，我們發(fā)現(xiàn)第CMU25號(hào)貨物丟失。3.Toourmuchregret,afterinspectingtheconsignment,wefoundArtNo.CMU25missing.23145雖然貨物的質(zhì)量達(dá)不到規(guī)定的標(biāo)準(zhǔn)，但是如果你們降價(jià)20%，我們還是愿意接受貨物。4.Althoughthequalityofthegoodsisnotuptothestipulatedstandard,wearepreparedtoacceptthegoodsifyouwillreducethepriceby20%.我們很抱歉收到你們的投訴，我們會(huì)以最早的船只給你們提供替換品。5.Wewereverysorrytoreceiveyourcomplaint,andwe’llprovideareplacementtoyoubythefirstavailablevessel.1.對(duì)我方所遭受的損失，我們不得不向你方提出索賠。Wehavetolodgeaclaimagainstyouforthelosseswesuffered.2.我