統(tǒng)計(jì)流程控制

按一下以編輯母片標(biāo)題樣式按一下以編輯母片副標(biāo)題樣式1統(tǒng)計(jì)流程控制OutlineQualityDefinitionHouseofQuality(HOQ)ApplicationStatisticalProcessControl(SPC)統(tǒng)計(jì)流程控制TheCostofQuality品質(zhì)成本QualityExpertsandKeyConceptsTQMQualitycircleSixSigmaISO90002IT/SinManufacturingDefinitionofQualityConformancetorequirements與需求相符:meetingwrittenspecifications3IT/SinManufacturingASimpleHOQ（HouseofQuality)MatrixAmatrixdefinestherelationshipbetweentherequirementsofcustomerandproductcharacteristic4IT/SinManufacturingAnexampleofHOQMatrixCustomer’srequirementsproductcharacteristic5IT/SinManufacturingADetailedHOQ客戶對(duì)商品之認(rèn)知及比較產(chǎn)品特性相互關(guān)係重要性技術(shù)評(píng)估及目標(biāo)值6IT/SinManufacturingAnexampleofDetailedHOQMatrix7IT/SinManufacturingLinkedQualityFunctionDeployment(QFD)品質(zhì)功能部署Matrices品質(zhì)屋組件選用流程規(guī)畫(huà)生產(chǎn)需求8IT/SinManufacturingQualityFunctionDeployment(QFD)品質(zhì)功能部署之優(yōu)點(diǎn)常用之工具，製造及服務(wù)業(yè)皆然有系統(tǒng)的暸解客戶需求，並轉(zhuǎn)換成技術(shù)需求。便於提早確定產(chǎn)品特性，降低修改設(shè)計(jì)的風(fēng)險(xiǎn)，減少產(chǎn)品之前置時(shí)間。利於單位間之協(xié)調(diào)與合作可借以開(kāi)發(fā)出新產(chǎn)品9IT/SinManufacturing統(tǒng)計(jì)流程控制StatisticalProcessControl(SPC)-OutofControl10IT/SinManufacturing都在區(qū)間內(nèi)，且接近平均值上下比例大至相同無(wú)不常之型態(tài)統(tǒng)計(jì)流程控制StatisticalProcessControl(SPC)-inControl11IT/SinManufacturingTheCostofQuality品質(zhì)成本Costofconformance(COC):deliveringproductsthatmeetrequirementsandfitnessforuse達(dá)到完成品符合需求，並適合使用所耗費(fèi)的成本Costofnonconformance(CONC):takingresponsibilityforfailuresornotmeetingqualityexpectations負(fù)擔(dān)失敗或未能與品質(zhì)期望相符責(zé)任的成本12IT/SinManufacturingCostofQuality13IT/SinManufacturingFiveCostCategoriesRelatedtoQualityPreventioncost:thecostofplanningandexecutingaprojectsoitiserror-freeorwithinanacceptableerrorrange「預(yù)防成本」Appraisalcost:thecostofevaluatingprocessesandtheiroutputstoensurequality「鑑定成本」Internalfailurecost:costincurredtocorrectanidentifieddefectbeforethecustomerreceivestheproduct「內(nèi)部錯(cuò)誤成本」Externalfailurecost:costthatrelatestoallerrorsnotdetectedandcorrectedbeforedeliverytothecustomer「外部錯(cuò)誤成本」Measurementandtestequipmentcosts:capitalcostofequipmentusedtoperformpreventionandappraisalactivities「衡量與測(cè)試設(shè)備成本」14IT/SinManufacturing品質(zhì)成本（傳統(tǒng)vs.現(xiàn)在觀點(diǎn)比較）15IT/SinManufacturingModernQualityManagementrequirescustomersatisfaction客戶滿意preferspreventiontoinspection預(yù)防勝於檢驗(yàn)recognizesmanagementresponsibilityforquality確認(rèn)品質(zhì)管理的責(zé)任16IT/SinManufacturingQualityExpertsDemingwasfamousforhisworkinrebuildingJapanandhis14points戴明十四點(diǎn)管理原則JuranwrotetheQualityControlHandbookand10stepstoqualityimprovement裘蘭「品質(zhì)改善」CrosbywroteQualityisFreeandsuggestedthatorganizationsstriveforzerodefectsIshikawadevelopedtheconceptofqualitycirclesandpioneeredtheuseofFishbonediagrams石川馨「品管圈」及「魚(yú)骨圖」Taguchidevelopedmethodsforoptimizingtheprocessofengineeringexperimentation田口玄一「品質(zhì)工程」Feigenbaumdevelopedtheconceptoftotalqualitycontrol魏根堡「全面品質(zhì)控制」17IT/SinManufacturingFishboneorIshikawaDiagram18IT/SinManufacturingQualityCircle品管圈組織訓(xùn)練問(wèn)題辨認(rèn)問(wèn)題分析解決報(bào)告19IT/SinManufacturingNormalDistributionandStandardDeviation常態(tài)分配與標(biāo)準(zhǔn)差20IT/SinManufacturingSixSigmaandDefectiveUnits21IT/SinManufacturingDMAICDefine:Definetheproblem/opportunity,process,andcustomerrequirementsMeasure:Definemeasures,collect,compile,anddisplaydataAnalyze:ScrutinizeprocessdetailstofindimprovementopportunitiesImprove:GeneratesolutionsandideasforimprovingtheproblemControl:Trackandverifythestabilityoftheimprovementsandthepredictabilityofthesolution22IT/SinManufacturingTotalQualityManagement(TQM)CustomersDefineQualityQualityLead