酒店溫泉英語培訓(xùn)課件_第1頁
酒店溫泉英語培訓(xùn)課件_第2頁
酒店溫泉英語培訓(xùn)課件_第3頁
酒店溫泉英語培訓(xùn)課件_第4頁
酒店溫泉英語培訓(xùn)課件_第5頁
已閱讀5頁,還剩28頁未讀, 繼續(xù)免費閱讀

下載本文檔

版權(quán)說明:本文檔由用戶提供并上傳,收益歸屬內(nèi)容提供方,若內(nèi)容存在侵權(quán),請進行舉報或認(rèn)領(lǐng)

文檔簡介

酒店溫泉英語培訓(xùn)課件REPORTING目錄OverviewofHotSpringHotelsFrontdeskreceptionistEnglishRoomServiceEnglishCateringServiceEnglishHotspringareaserviceEnglishOtherrelatedservicesinEnglishPART01OverviewofHotSpringHotelsREPORTINGDefinition:Ahotspringhotelisahotelthatprovideshotspringtherapyandrelatedservices,usuallypossessingnaturalorartificialhotspringresources.characteristicTakinghotspringsasthecoreservice.Integratingdiversefunctionssuchasleisure,healthpreservation,andvacation.Emphasizethecombinationofnatureandhealth.0102030405DefinitionandcharacteristicsofhotspringhotelsAccommodationservices:Providecomfortableguestroomsandsuites,equippedwithcorrespondingfacilitiesandservices.Hotspringbath:includingindoorandoutdoorhotspringpools,providinghotspringbathswithdifferenttemperaturesandeffects.CateringServices:Providesadiverserangeofdiningoptions,includinghealthyandhealthydishesandlocalspecialtycuisine.Leisureandentertainmentservicessuchasgyms,SPAs,massages,andbeautytreatments.EventandConferenceFacilities:Organizevariousevents,conferences,weddings,etc.0102030405Hotspringhotelservicecontent0102Greenenvir…Emphasizingsustainabledevelopment,emphasizingtheuseofenvironmentallyfriendlymaterialsandgreenenergy.IntelligenttechnologyIntroducingintelligenttechnologytoenhancecustomerexperience,suchasintelligentroomcontrolandonlinebooking.PersonalizedserviceProvidepersonalizedservicesbasedoncustomerneeds,suchascustomizedhotspringtherapyplans.CulturalintegrationCombiningregionalculturewithhotspringhotelservicestocreateauniquevacationexperience.HealthandwellnessLaunchmorehealthandwellnessproductsandservicestomeetthemodernpeople'spursuitofahealthylife.030405TrendsinthehotspringhotelindustryPART02FrontdeskreceptionistEnglishREPORTINGGreetingsandselfintroduction"Goodafternoon,welcometoourhotelandspa.MynameisJohn,howmayIassistyoutoday?"ReceptionprocessandstandardizedlanguageConfirmcustomerneeds"Areyoucheckinginforastay,orareyouinterestedinourspaservices?"ReceptionprocessandstandardizedlanguageProvideassistanceorguidance"Ifyou'recheckingin,I'llneedtoseeyourreservationdetails.Forspainquiries,ourbrokerisavailableherewithafulllistoftreatments."Receptionprocessandstandardizedlanguage010405060302IntroductiontoRoomTypes"Wehaveseveralroomtypesavailable:standard,deluxe,andsuites.Eachcomewithitsownuniqueamenitiesandviews.""Ourdeluxeroomsfeatureajacuzziandaprivatebalcony,perfectforarelaxingstay."Bookingprocessing"Forreservations,werequireacreditcardtoholdtheroom.Checkintimeisafter3PMandcheckoutisbefore12noon.""Ifyou'dliketoextendyourstay,pleaseletusknow24hoursbeforeyourscheduledcheckouttime."IntroductiontoroomtypesandbookingprocessingExpressionsrelatedtocheckoutandcheck-outCheckoutprocess"Atcheckout,we'llprepareyourbillwhichwillincludeanyadditionalchargesforservicesoramenitiesusedduringyourstay.""Weacceptmajorcreditcards,cash,andtravelers'checks."Expressionsrelatedtocheckoutandcheck-outCheckoutprecautions"Pleaseensureyouhavecollectedallyourextensions.Wearenotresponsibleforanyitemsleftintheroomaftercheckout.""Ifyouhaveanyfeedbackorsuggestionsaboutyourstay,we'dlovetohearfromyou.Yoursatisfactionisourtoppriority."Expressionsrelatedtocheckoutandcheck-outPART03RoomServiceEnglishREPORTINGApologizingforanyinconveniencecausedduringcleaningExplainingtheroomcleaningprocedureGreetingandintroducingyourselftotheguestAskingiftheguestrequiresanyadditionalservicesThankingtheguestfortheircooperationandunderstandingRoomcleaningandorganizationterminology010302040501030402CustomerdemandresponseandhandlingListeningactivelyandattentivelytoguestrequestsConfirmingunderstandingofguestneedsandrequirementsFollowinguponguestrequeststoensuresatisfactionOfferingsolutionsandalternativespromptandeffectivelyInformingtheguestabouttheavailabilityofnightservicesRespondingtoemergencysituationscalledandeffectivelyLiaisingwithotherhotelstafftoensureasmoothandcoordinatedresponseProvidingfirstaidandmedicalassistance,ifnecessaryIntroducingyourselfandexplainingyourroleduringthenightshiftNighttimeservicesandemergencyresponsePART04CateringServiceEnglishREPORTINGTakingReservations01Learninghowtoproperlytakeandconfirmreservations,includingaskingforandclarifyingdetailssuchasdate,time,partysize,andanyspecialrequestsSeatingArrangements02Understandinghowtoseatguestsaccordingtotheirpreferences,theavailabilityoftables,andtherestaurant'slayoutGreetingandHosting03Practicingwarmandwelcominggreetings,introducingoneself,andinterpretinggueststotheirtablesRestaurantreservationsandseatingarrangementsTakingOrdersLearninghowtotakefoodandcoverageorders,includinglisteningactivity,confirmingdetails,andsuggestingitemsbasedonguests'preferencesServingFoodandDrinksUnderstandinghowtoservefoodandbeveragesaccordingtorestaurantstandards,includingpropertytablesettings,poolingtechniques,andservingsizesDealingwithSpecialRequestsPracticingflexibilityandproblem-solvingskillswhendealingwithspecialdietaryrestrictions,allowances,orotherrequestsOrdering,serving,andbeverageservicesHandlingPaymentsLearninghowtoprocesspayments,includingacceptingcreditcards,handlingcash,andprovidingreceiptsDealingwithComplaintsUnderstandinghowtohandleguestcomplaintsinaprofessionalandemotionalManner,takingappropriateactiontoresolveissuesThankingandBiddingFarewellPracticinggrossfarewells,Thankingguestsfortheirpathology,andinvitingthemtoreturn010203SettlementandcomplainthandlingPART05HotspringareaserviceEnglishREPORTINGIntroductiontoHotSpringPoolThisisourindoorhotspringpool,heatedtoacomfortabletemperatureallyearroundWealsohaveanoutdoorpoolwithabeautifulgardenviewIt'sperfectforarelaxingsoapunderthestarsFacilityUsageInstructionsPleaseshowbeforeenteringthehotspringtowashoffanychemicalsordirtonyourskinToadjustthewaterjets,simplyturntheknobclockwiseforstrongerjetsorcounterclockwiseforweakeronesIntroductionandusageinstructionsofhotspringfacilitiesSafetyTipsForyoursafety,pleasedonotdiveorjumpintothepoolChildrenundertheageof12shouldbesupervisedbyanadultwhileinthehotspringHealthTipsIfyouhaveanyhealthconditionssuchasheartdiseaseorhighbloodpressure,pleaseconsultadoctorbeforeusingthehotspringItisrecommendedtotakebreaksanddrinkwaterregularlytoavoiddehydrationTipsforsoakinginhotspringsRespondingtocustomerneedsIfyouneedanyassistance,pleasedon'twaittoaskourstaffWe'reheretohelpmakeyourexperienceenjoyableWhydoyouneedtowels,drinks,orhaveanyquestions,we'rehappytoassistyouEmergencyassistanceIncaseofanemergency,pleaselocatethenearestlifeguardorpresstheemergencybuttonOurstaffaretrainedinfirstaidandCPR,andwehaveanonsitemedicalkitforminorinjuriesCustomerdemandresponseandemergencyassistancePART06OtherrelatedservicesinEnglishREPORTINGIntroducetheequipmentandfacilitiesavailableinthefitnesscenterExplainproperusageandsafetyguidelinesforeachpieceofequipmentFitnessCenterIntroductionandUsageGuideIntroductionandusageguidanceofsportsandentertainmentfacilitiesProvideguidanceondevelopinganeffectiveworkoutrouteSwimmingPoolandSpaAreaIntroductionDescribetheamenitiesandfeaturesoftheswimmingpoolandspaareaIntroductionandusageguidanceofsportsandentertainmentfacilities0102IntroductionandusageguidanceofsportsandentertainmentfacilitiesAssistgu

溫馨提示

  • 1. 本站所有資源如無特殊說明,都需要本地電腦安裝OFFICE2007和PDF閱讀器。圖紙軟件為CAD,CAXA,PROE,UG,SolidWorks等.壓縮文件請下載最新的WinRAR軟件解壓。
  • 2. 本站的文檔不包含任何第三方提供的附件圖紙等,如果需要附件,請聯(lián)系上傳者。文件的所有權(quán)益歸上傳用戶所有。
  • 3. 本站RAR壓縮包中若帶圖紙,網(wǎng)頁內(nèi)容里面會有圖紙預(yù)覽,若沒有圖紙預(yù)覽就沒有圖紙。
  • 4. 未經(jīng)權(quán)益所有人同意不得將文件中的內(nèi)容挪作商業(yè)或盈利用途。
  • 5. 人人文庫網(wǎng)僅提供信息存儲空間,僅對用戶上傳內(nèi)容的表現(xiàn)方式做保護處理,對用戶上傳分享的文檔內(nèi)容本身不做任何修改或編輯,并不能對任何下載內(nèi)容負(fù)責(zé)。
  • 6. 下載文件中如有侵權(quán)或不適當(dāng)內(nèi)容,請與我們聯(lián)系,我們立即糾正。
  • 7. 本站不保證下載資源的準(zhǔn)確性、安全性和完整性, 同時也不承擔(dān)用戶因使用這些下載資源對自己和他人造成任何形式的傷害或損失。

評論

0/150

提交評論