GDCC的質(zhì)量保證及持續(xù)改進(jìn)

GDCC的質(zhì)量保證及持續(xù)改進(jìn)李旭SEPG經(jīng)理,惠普全球軟件服務(wù)中心(中國(guó))(GDCC)GDCC的質(zhì)量保證及持續(xù)改進(jìn)李旭六西格碼+改進(jìn)方法客戶和業(yè)務(wù)需求關(guān)鍵領(lǐng)域例如:項(xiàng)目管理,變更管理行業(yè)標(biāo)準(zhǔn)和實(shí)踐例如:ISO,CMMI,ITSM,SCOR綜合的系統(tǒng)的靈活的評(píng)估以世界級(jí)準(zhǔn)則為基準(zhǔn)系統(tǒng)化思維計(jì)劃及優(yōu)先級(jí)過程優(yōu)化設(shè)計(jì)管理改進(jìn)(基于Lean,六西格碼

和Deming)基礎(chǔ)HP的質(zhì)量方針–驅(qū)動(dòng)業(yè)務(wù)表現(xiàn)2024/3/312六西格碼+客戶和業(yè)務(wù)需求關(guān)鍵領(lǐng)域行業(yè)標(biāo)準(zhǔn)和實(shí)踐綜合的評(píng)估系HPGM-AS2024/3/313HPGM-AS2024/3/313GDCC的質(zhì)量保證GDCC的質(zhì)量保證GDCC的質(zhì)量保證項(xiàng)目級(jí)SQA(SoftwareQualityAdvisor)審計(jì)項(xiàng)目SQA部門級(jí)每月健康檢查部門質(zhì)量經(jīng)理組織級(jí)GDCC內(nèi)部審計(jì)每季GDCC內(nèi)部審計(jì)員客戶滿意度調(diào)查每季專業(yè)第三方組織級(jí)基線每季2024/3/315GDCC的質(zhì)量保證項(xiàng)目級(jí)2024/3/315內(nèi)部審計(jì)2024/3/316內(nèi)部審計(jì)2024/3/316審計(jì)工具2024/3/317審計(jì)工具2024/3/317審計(jì)過程及其持續(xù)改進(jìn)結(jié)合CMMi,ITSM,技術(shù)審計(jì),ISO其他全球軟件服務(wù)中心參與根據(jù)最新經(jīng)驗(yàn)總結(jié)審計(jì)員培訓(xùn)和審計(jì)指南審計(jì)前審計(jì)員充分項(xiàng)目閱讀文檔審計(jì)過程中審計(jì)狀態(tài)報(bào)告給相關(guān)人員反饋：項(xiàng)目組對(duì)審計(jì)員和審計(jì)反饋獎(jiǎng)勵(lì)制度：最佳項(xiàng)目和最佳審計(jì)員最佳項(xiàng)目交流根據(jù)審計(jì)反饋針對(duì)相關(guān)過程進(jìn)行分析改進(jìn)根據(jù)審計(jì)反饋對(duì)審計(jì)過程和審計(jì)工具進(jìn)行分析改進(jìn)改進(jìn)質(zhì)量保證過程以降低NC2024/3/318審計(jì)過程及其持續(xù)改進(jìn)結(jié)合CMMi,ITSM,技術(shù)審計(jì),客戶滿意度調(diào)查客戶滿意度調(diào)查報(bào)告客戶滿意度反饋率改進(jìn)計(jì)劃和實(shí)施改進(jìn)計(jì)劃和實(shí)施指南改進(jìn)計(jì)劃和實(shí)施反饋客戶滿意度改進(jìn)2024/3/319客戶滿意度調(diào)查客戶滿意度調(diào)查報(bào)告2024/3/319持續(xù)改進(jìn)持續(xù)改進(jìn)AppreciationofaSystemTheoryofKnowledgeUnderstandingVariationPsychologyUnderstandingtheMarketOutsideInThinkingFoundationalPrinciplesUnderstandDesignTestImplementDevelopmentPrograms,Certification,RewardsandRecognitionProducts,Services,ToolsOrganizationViewedAsaSystemBusinessPerspectiveCustomerPerspectiveEmployeePerspectiveOperationsPerspectivePurposeMissionBeliefsVisionSystemforObtainingInformation(CustomerFocus)PlanningStrategicObjectivesImprovementEffortsResourcesBasicQuestionsManagingImprovementEffortsACTPLANSTUDYDOLeadershipModelforBusinessImprovement分析惠普六西格碼+架構(gòu)2024/3/3111AppreciationofaSystemTheory黑帶大師領(lǐng)導(dǎo)團(tuán)隊(duì)人力資源經(jīng)理項(xiàng)目經(jīng)理、項(xiàng)目助理課程結(jié)構(gòu)普通員工Specialists綠帶黑帶LBI自上而下PBIWhiteBelt*WebBased(Qbasics,SixHats)目標(biāo)聽眾PBIWhiteBelt*惠普六西格碼+路線圖2024/3/3112黑帶大師領(lǐng)導(dǎo)團(tuán)隊(duì)人力資源經(jīng)理項(xiàng)目經(jīng)理、項(xiàng)目助理課程結(jié)構(gòu)普通員改善全面客戶體驗(yàn)提高生產(chǎn)效率提高收入

提高利潤(rùn)

降低成本

節(jié)約成本客戶OPERATIONALEXCELLENCE企業(yè)文化的進(jìn)步

員工參與

員工的滿意度員工財(cái)務(wù)惠普六西格碼+-成功的度量指標(biāo)2024/3/3113改善全面客戶體驗(yàn)客戶OPERATIONALEXCELLEN了解設(shè)計(jì)測(cè)試實(shí)施管理定義,度量,分析改進(jìn)控制GE:六西格碼-DMAIC惠普六西格碼+-UDTI階段ActPlanDoStudy學(xué)習(xí)環(huán)業(yè)務(wù)改進(jìn)項(xiàng)目路標(biāo)2024/3/3114了解設(shè)計(jì)測(cè)試實(shí)施管理定