物業(yè)安保管理制度

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保安管理制度

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名目

第一章總則············································································································································3第二章保安勤務(wù)工作職責(zé)···················································································································3第一條責(zé)任范圍·······················································································································3第二條主要職責(zé)·······················································································································3第三條崗位職責(zé)·······················································································································3（一）保安隊(duì)長(zhǎng)的工作················································································································3（二）保安人員工作職責(zé)及留意事項(xiàng)·························································································4第三章保安人員行為準(zhǔn)則···················································································································5第一條保安禮儀·······················································································································5（一）儀容儀表···························································································································5（二）禮節(jié)禮貌···························································································································5第二條保安工作守則················································································································6（一）工作態(tài)度···························································································································6（二）日常行為規(guī)范····················································································································6（三）工作紀(jì)律···························································································································6第四章門(mén)禁管理規(guī)定···························································································································7第一條員工及攜帶物品出入廠區(qū)的管理規(guī)章··········································································7第二條廠商人員及貨物、車(chē)輛的管理規(guī)章··············································································7第三條訪(fǎng)客人員的管理規(guī)章····································································································7第四條門(mén)禁管理留意事項(xiàng)········································································································7第五章每日平安事項(xiàng)巡邏內(nèi)容··········································································································8第一條保安巡邏·······················································································································8第二條消防系統(tǒng)檢查················································································································8第三條平安專(zhuān)案檢查················································································································8第四條廠區(qū)秩序的維護(hù)············································································································8第五條主管交辦其他事項(xiàng)的稽核·····························································································8第六章緊急或意外事故的處理··········································································································8第一條火警事故·······················································································································8第二條臺(tái)風(fēng)來(lái)襲·······················································································································9第三條員工打斗大事················································································································9第四條不良分子前來(lái)滋事處理·································································································9第五條打劫被盜大事················································································································9第六條意外事故·······················································································································9第七章勤務(wù)制度·································································································································10第一條交接班的制度···············································································································10第二條請(qǐng)示報(bào)告制度···············································································································10第三條勤務(wù)登記制度···············································································································10第四條保密制度······················································································································10第八章警衛(wèi)室管理方法·····················································································································10第一條警衛(wèi)室紀(jì)律···················································································································10第二條保安器械的保管···········································································································11第三條保安器械的領(lǐng)用及交接································································································11第九章保安訓(xùn)練細(xì)則·························································································································11第十章附則··········································································································································12

第一章總則

第一條為了加強(qiáng)保安隊(duì)伍的管理工作，保障本公司的正常工作秩序，搞好人員接待和車(chē)輛、物品出入登記的管理，保安人員值勤執(zhí)行任務(wù)有所依據(jù)，當(dāng)好企業(yè)衛(wèi)士，確保公司人員、財(cái)產(chǎn)、治安、消防平安，特制定本制度。

第二條仔細(xì)做好保安管理工作，自覺(jué)聽(tīng)從上級(jí)管理人員的工作支配，主動(dòng)供應(yīng)協(xié)作，做好交接班記錄。

第三條保安人員代表本公司執(zhí)行相關(guān)規(guī)章制度，公司其它部門(mén)員工應(yīng)協(xié)作保安人員工作。

第四條公司保安勤務(wù)應(yīng)每日24小時(shí)執(zhí)行不間斷，其各班各崗執(zhí)勤時(shí)間，由平安主管進(jìn)行合理支配。

第五條執(zhí)勤中應(yīng)時(shí)刻提高警覺(jué)，遇有重大災(zāi)變時(shí)，更應(yīng)臨危不亂，堅(jiān)決靈敏，作適當(dāng)之處理，并馬上報(bào)告上級(jí)。

第六條保安當(dāng)值班期間發(fā)覺(jué)可疑狀況或發(fā)覺(jué)糾紛大事應(yīng)準(zhǔn)時(shí)與相關(guān)管理者聯(lián)系。對(duì)糾紛大事，保安員應(yīng)穩(wěn)定事態(tài)的進(jìn)展，并對(duì)當(dāng)事人雙方進(jìn)行勸阻，以制止事態(tài)的擴(kuò)大。

第七條對(duì)于正在發(fā)生的刑事案件或可疑狀況應(yīng)準(zhǔn)時(shí)制止并對(duì)可疑人員進(jìn)行查問(wèn)，狀況嚴(yán)峻的可直接與公安機(jī)關(guān)部門(mén)聯(lián)系。

第二章保安勤務(wù)工作職責(zé)

第一條責(zé)任范圍：適用于本公司全部所轄區(qū)域。第二條主要職責(zé)：

1.貫徹執(zhí)行公司關(guān)于內(nèi)部平安保衛(wèi)工作的方針，政策和有關(guān)規(guī)定，建立健全各項(xiàng)保安工作制度,對(duì)職責(zé)范圍內(nèi)的保安工作全面負(fù)責(zé)。

2.依據(jù)制度實(shí)施公司人員、財(cái)產(chǎn)、治安、消防平安管理工作。第三條崗位職責(zé)

（一）保安隊(duì)長(zhǎng)的工作職責(zé)：

負(fù)責(zé)保安隊(duì)伍的建設(shè)、全廠平安消防工作，負(fù)責(zé)監(jiān)督執(zhí)行廠紀(jì)廠規(guī)及保安隊(duì)內(nèi)部各項(xiàng)規(guī)定，準(zhǔn)時(shí)把每天所發(fā)生特別大事呈報(bào)給上級(jí)主管，準(zhǔn)時(shí)傳達(dá)、落實(shí)上級(jí)命令。詳細(xì)如下：

1.負(fù)責(zé)維護(hù)管轄區(qū)域內(nèi)治安秩序，預(yù)防和查處平安事故，做好與相關(guān)單位的聯(lián)系聯(lián)防工作。隊(duì)長(zhǎng)與警員一樣輪番值日，履行保安人員工作職責(zé)。2.制定各類(lèi)突發(fā)大事的處理程序，建立和健全各項(xiàng)平安保衛(wèi)制度。處理當(dāng)班突發(fā)大事，如火災(zāi)、偷盜等馬上報(bào)警，并快速與消防隊(duì)、治安辦部門(mén)聯(lián)系。

3.建立正常的巡察制度并明確重點(diǎn)保衛(wèi)目標(biāo)，做到點(diǎn)、面結(jié)合。

4.依據(jù)所管轄區(qū)域的大小和周邊社會(huì)治安狀況，配備相應(yīng)的保安人員，并對(duì)保安人員落實(shí)24小時(shí)值班制度的狀況進(jìn)行監(jiān)督和檢查。

5.親密保持與保安人員的通訊聯(lián)絡(luò)，每天不定時(shí)巡察管轄區(qū)域的平安工作，檢查各值班崗位人員的值勤狀況并適時(shí)進(jìn)行指導(dǎo)。保安隊(duì)長(zhǎng)對(duì)保安崗哨堅(jiān)持不定時(shí)的查崗及查夜，準(zhǔn)時(shí)指出保安人員的工作失誤及不規(guī)范的行為。每日查勤主

要有以下內(nèi)容：

5.1保安儀容儀表；

5..2當(dāng)班保安值班日志及巡邏記錄；5.3物件簽收事宜；

5..4人員、車(chē)輛、物品出入記錄；

6.完善管轄區(qū)域內(nèi)平安防范措施,檢查平安設(shè)施、設(shè)備、器材的使用狀況，保證其能在工作中達(dá)到預(yù)定的使用效果。

7.檢查管轄區(qū)域內(nèi)有無(wú)妨害公共平安和社會(huì)治安秩序的行為,有無(wú)違反規(guī)章制度的行為,并準(zhǔn)時(shí)進(jìn)行訂正,提出處理意見(jiàn),跟進(jìn)處理結(jié)果。

8.協(xié)調(diào)本部門(mén)和其他部門(mén)的工作，提高工作效率。9.接待員工的投訴，協(xié)調(diào)處理各種糾紛和治安違紀(jì)行為。

10.負(fù)責(zé)對(duì)本組保安人員的管理、督導(dǎo)訓(xùn)練與考核。做好保安人員的出勤統(tǒng)計(jì)，業(yè)績(jī)考核等管理工作。

11.把握保安人員的思想動(dòng)態(tài)，定期召開(kāi)隊(duì)務(wù)會(huì)議，做好思想溝通工作。定期對(duì)保安人員進(jìn)行職業(yè)平安，思想道德和各類(lèi)業(yè)務(wù)技能培訓(xùn)。

12.做好保安隊(duì)各種內(nèi)外文件、信函、資料的整理歸檔；各種通知的起草以及各類(lèi)案例處理的書(shū)面報(bào)告。

13.以身作則，親力親為，全面提高平安管理工作的質(zhì)量。完成上級(jí)臨時(shí)交辦的事項(xiàng)。

（二）保安人員工作職責(zé)及留意事項(xiàng)

保安人員的工作職責(zé)：執(zhí)行公司的平安、門(mén)禁的相關(guān)制度并填寫(xiě)相關(guān)報(bào)表、特別大事的匯報(bào)。

1.保安人員必需為人正直，作風(fēng)正派，以身作則，處事公正，對(duì)工作有高度的責(zé)任感，不玩忽職守。

2.維持公司辦公場(chǎng)所內(nèi)外區(qū)域的正常工作秩序、治安秩序，消退隱患于萌芽狀態(tài)，防患于未然。必需嚴(yán)格遵守公司的各項(xiàng)規(guī)章制度，如有違反，則按《保安違章懲罰管理?xiàng)l例》進(jìn)行懲罰。

3.仔細(xì)履行值班登記制度，值班中發(fā)生和處理的各種狀況在登記薄上進(jìn)行具體登記，交接班時(shí)移交清晰，責(zé)任明確。

4.對(duì)來(lái)訪(fǎng)客人熱忱、有禮、急躁文明問(wèn)詢(xún)和主動(dòng)引導(dǎo)，維護(hù)公司良好形象。尤其時(shí)對(duì)夜間送貨到公司的客戶(hù)或司機(jī)更要熱忱問(wèn)候，以禮相待并負(fù)責(zé)通知相關(guān)部門(mén)人員到廠驗(yàn)收貨物。

5.在規(guī)定的站崗時(shí)間段內(nèi)，必需聽(tīng)從保安隊(duì)長(zhǎng)支配按要求站崗。5.1站崗時(shí)間為上午8︰00—下午18︰00，每半小時(shí)換一次崗（雨天且13︰00—14︰00不站崗）。5.2站崗要端正，不得缺崗、誤崗（遲到和早退），在崗臺(tái)上的執(zhí)勤保安不得下崗、蹲崗，隨便走動(dòng)，不能東倒西歪、說(shuō)話(huà)打鬧，也不得有其他的小動(dòng)作，非遇緊急狀況不得走下崗臺(tái)。

5.3對(duì)于進(jìn)入園區(qū)的乘用車(chē)輛或外出的乘用車(chē)輛，在保安隊(duì)員視野5米之內(nèi)時(shí)，必需行舉手禮。保安員應(yīng)立定向左/右轉(zhuǎn)體90度，并執(zhí)行車(chē)輛左直行手勢(shì)，在車(chē)輛即駛過(guò)時(shí)，敬禮。

5.4保安人員站崗和執(zhí)勤時(shí)，須穿公司規(guī)定的制服，佩戴員工識(shí)別證。