山西開(kāi)放大學(xué)《商務(wù)交際英語(yǔ)》終結(jié)性考試復(fù)習(xí)題庫(kù)（附答案）

PAGEPAGE1山西開(kāi)放大學(xué)《商務(wù)交際英語(yǔ)》終結(jié)性考試復(fù)習(xí)題庫(kù)（附答案）一、單選題1.Whydowenotrealizethatweareusingaprocesswhenwearemunicating?A、Wegothroughthementalprocesssofastthatwedonotrealizeweareusingaprocess.B、Ourpersonal,academic,andprofessionallivesdependuponit.C、afactorthatinterruptsthemunicaitonprocess答案：A2.Technologyhashadatremendousimpact______thewaymessagesarecreatedandedited.A、inB、onC、to答案：B3.Whyismunicationsoimportant?A、Wegothroughthementalprocesssofastthatwedonotrealizeweareusingaprocess.B、Ourpersonal,academic,andprofessionallivesdependuponit.C、afactorthatinterruptsthemunicaitonprocess答案：B4.Whattypeofmessageshouldyousendineachofthefollowingsituations?Asthesupervisor,youaregoingtowritetotheworkersinyourdepartmenttoexplainchangesinthepany'sovertimepolicy.A、informal,oral,internalB、formal,written,internalC、informal,written,internal答案：C5.下列陳述正確的是：A、Thefirstitemonanyagendaistherollcall.B、Aclaimlettershouldbewrittenintheindirectorderwhenthesenderasksforarefund.C、Aformalreporthasthreemaindivisions:preliminaryparts,body,andsupplementaryparts.答案：C6.下列陳述正確的是：A、Supervisorisabiasedword.B、Thefirststepinwritingareportistoidentifytheproblemandthereport’sobjective.C、Stereotypeshelpusunderstandothergroupsofpeople,evenwithoutgettingtoknowindividualswithinthegroup.答案：B7.下列陳述正確的是：A、Paragraphsinthemodifiedblockformatarealwaysindented.B、Whenoutlininganinformationreport,thewritermustalwaysarrangethefactsingeographicalorder.C、Tomunicateeffectively,thesendermustuseaudienceanalysis,examinethemessage’senvironment,andencourageandinterpretfeedback.答案：C8.WhichofthefollowingisNOTincludedinthemonabusesofmemos?A、Writtentoofrequently.B、Writtentogainattention.C、Writtentoexpressonemainidea.答案：C9.請(qǐng)選擇正確的譯文：.Feedbackistheresponseofareceivertoamessage.Feedbackmaybenonverbal(asmile,afrown,apause,etc.)oritmaybeverbal(atelephonecalloraletter).Anyresponse-evennoresponse-isfeedback.A、公司的主管人員及各級(jí)雇員都有責(zé)任營(yíng)造一種包容性的文化氛圍，即人們的文化差異不僅被接受，而且受歡迎的環(huán)境。B、反饋是接收者對(duì)訊息的反應(yīng)。反饋可以是非語(yǔ)言的（微笑、皺眉、停頓等），也可以是通過(guò)語(yǔ)言形式表達(dá)的（電話和書(shū)信）。任何反應(yīng)，甚至沒(méi)有反應(yīng)，都是反饋。C、會(huì)議是商務(wù)環(huán)境中一種重要的交換信息的方式。會(huì)議的類型有董事會(huì)、業(yè)務(wù)會(huì)、培訓(xùn)會(huì)和全體職員會(huì)。一次會(huì)議的參加者可能會(huì)由一名主管、一名雇員、一部分同事、或業(yè)務(wù)員以及他們的供貨方或客戶所組成。答案：B10.Accordingtothecoursebook,whichofthefollowingstatementsisNOTtrueinlettersthatcontainneutralorpositivemessages?A、Theendingshouldbefriendly,courteousandpersonable.B、Themainideacanbepresentedattheend.C、Supportinginformationshouldbepresentedasmuchaspossible.答案：B11.Whenthereceiverviewsthelettercontaininganegativemessage,thesendercanuse______.A、directorderB、indirectorderC、direct-indirectorder答案：B12.Whenthereceiverofthereportisoutsidetheorganization,thewriteruses_____.A、letterreportformatB、memoreportformatC、manuscriptformat答案：A13.下列陳述正確的是：A、nagendashouldincludethemeeting’sdate,time,andplace.B、Minutesareonlysenttothemeetingparticipants.C、Thekeypartsofthemunicationprocessareonlysender,message,andreceiver.答案：A14.下列陳述正確的是：A、Eachlineintheenvelopeaddressisseparatedbyonedoublespace.B、Amultinationalpanysimplysellsproductsorpurchasesgoodsfromanothercountry.C、Theformsofmunicationareexternalandinternalandformalandinformal.答案：C15.Toavoidbeingamunicationbarrier,extrovertsneedtomakesure______.A、theyspeakbeforetheythinkB、theyspeakastheythinkC、theythinkbeforetheyspeak答案：C16.Transitionwordsandphrasesarenecessarybecausethey______.A、connectsentencesandparagraphsbyshowingrelationshipbetweenthemB、directlyshowthemainideasC、indicatethesupportinginformation答案：A17.Thepurposesofreportsare______.A、informationalB、analyticalC、informationalandanalytical答案：C18.Adocumentscancreatea(an)______barrierifitissmudged,containserrorsincontent,spelling,orgrammar.A、externalB、internalC、formal答案：A19.Whattypeofmessageshouldyousendineachofthefollowingsituations?Youwanttowriteyourpany'spresidentandrequestacopyofthepany'sannualreport.A、informal,oral,internalB、formal,written,internalC、informal,written,internal答案：B20.Whichofthefollowingisthestandardpartofabusinessletter?A、Letteraddress.B、Attentionline.C、Enclosurenotation.答案：A21.Whenhandlingdiversity,you’dbetter______inwriting.A、usejudgmentwordsB、useslogansC、replacejudgmentswithfacts答案：C22.下列陳述正確的是：A、Indirectorder,themainideaprecedesitssupportinginformation.B、Generally,businessmunicationsthatcontainpositivemessagesareorganizedindirect-indirectorder.C、Informalreportshavethreemainparts:theopening,thebodyandthefindings.答案：A23.WhichofthefollowingisNOTamethodtoorganizeananalyticalreport?A、Categories.B、Hypotheses.C、Alternatives.答案：A24.下列陳述正確的是：A、Businessmanisabiasedword.B、Actressisanunbiasedword.C、Formalreportsusuallyarewritteninapersonalstyle,usingfirst-personpronounssuchasI,me,andyou.答案：A25.______municationthathelpstodevelopabetterrelationshipbetweenyouandyourreceiverbuildsgoodwill.A、nyB、SomeC、No答案：A26.Whatisaninternalbarriertomunication?A、barrierthatexistsoutsideofthereceiverandoutsideofthesender.B、arrierthatexistswithinthereceiverorwithinofthesender.C、afactorthatinterruptsthemunicaitonprocess答案：B27.Ifverbalandnon-verbalsymbolsinthesender’smessageconflict,receiversgenerally________.A、believethenon-verbalsymbolsovertheverbalsymbolsB、elievetheverbalsymbolsoverthenon-verbalsymbolsC、don’tknowwhichtobelieve答案：A28.下列陳述正確的是：A、Minutesareonlysenttothemeetingparticipants.B、Identifyingthescopeofareportenablesthereportwritertodeterminehowmuchmoneytospendongatheringfacts.C、Thepurposesofmunicationaretoestablishgoodwill,persuade,obtainorshareinformation,establishpersonaleffectiveness,andbuildself-esteem.答案：C29.下列陳述正確的是：A、Placethekeyboardoperator’sreferenceininitialsadoublespacebelowthebodyintraditionalmemoformat.B、ecauseofitsunplicatedformat,thetraditionalmemostyleisproducedmoreeasilyonaputer.C、Wordprocessingisthesameasinformationprocessing.答案：A30.AmemotellingemployeesthatthenewsupervisorisBethKirkistoA、dviseB、informC、record答案：B31.Inaletter,“Sincerelyyours”is________.A、theplementarycloseB、thesalutationC、theletteraddress答案：A32.下列陳述正確的是：A、Thesalutationandplimentarycloseareomittedinthesimplifiedblockformat.B、Whengivingthenegativemessage,thesendershouldavoidusingpositivelanguage.C、Informationisimportant,butthekeyishowtolearnit.答案：A33.Cross-culturemunicationis_____bywhichtwoindividualswhodonotbelongtothesameculturemunicatewitheachother,eitherorallyorinwriting.A、processB、abeginningC、aterminal答案：A34.WhichofthefollowingisNOTtheprocessforplanningallmessagesininternaldocuments?A、TogainattentionB、ToidentifytheobjectiveandthemainideaC、Todeterminethesupportinginformation答案：A35.Aofaneffectiveteamisnotafraidtoquestionineffectivetechniquesorstrategies.Heorsheisalwaystryingtoimprovetheteam.A、thinkerB、supporterC、hallenger答案：C36.Informationisoneof______wehave.A、themostvaluableresourcesB、themorevaluableresourceC、themostvaluableresource答案：A37.下列陳述正確的是：A、Theminutesshouldreflectanytopicsthatwerediscussedoutoforder.B、Allgoodwilllettersrequiresupportinginformation.C、Externalmunicationoriginateswithinanorganizationandissenttoreceiverswithintheorganization.答案：A38.Which'ofthefollowingshouldbepartofaninformationalreport?A、factsB、conclusionsC、remendations答案：A39.Tomunicateeffectively,thesendermust________.A、useaudienceanalysis,examinethemessage’senvironment,encourageandinterpretfeedbackB、useaudienceanalysis,readandlisteneffectivelyC、useaudienceanalysisandovereexternalandinternalbarrierstomunicate答案：C40.WhatisNOTincludedinthestageofplanningamessage?A、Toidentifytheobjective.B、Todeterminethemainidea.C、Toevaluatethemessage.答案：C41.Aconversationbetweensupervisorsofdifferingdepartmentsisa________munication.A、downwardB、upwardC、lateral答案：C42.下列陳述正確的是：A、Becauseofitsunplicatedformat,thetraditionalmemostyleisproducedmoreeasilyonaputer.B、Usetheindirectorderforletterswithapositivemessage.C、Usedirectorderwhenyouexpectyourreadertobereceptivetoyourreport.答案：C43.下列陳述正確的是：A、nagendaistheorderofbusinessforameeting.B、Inplanninganagenda,donotconsidernewbusinessatthistime.C、Forthereasonsofthenegativemessagetobeeffective,theymustbesender-oriented.答案：A44.Whengreeting,a(an)________mayfoldpalmstogetherbelowhisorherchinandnodorbowslightly.A、FrenchB、JapaneseC、Indian答案：C45.下列陳述正確的是：A、Flightattendantisunbiasedwords.B、Supervisorisabiasedword.C、Therearetwoparticipantsinthemunicationprocess:themessageandthereceiver.答案：A46.Whichofthefollowingwouldbethebestbeginningforanacknowledgment?A、Thankyouforyourorder.Yourbusinessissincerelyappreciated.B、HereatABCpany,wesincerelyappreciateyourbusiness.C、Ireceivedyourorderfor15speakersets.答案：C47.WhichofthefollowingisNOTthestepforplanninglettersthatcontainaneutralorpositivemessage?A、Toidentifytheletter’sobjectiveandthemainidea.B、Todetermineitssupportinginformation.C、Toendthelettercourteously.答案：C48.Themodeasenderselectstosendamessageiscalled______.A、informationB、channelC、feedback答案：B49.Whichofthefollowngstatesmnetsbestdefinesmunication?A、Thesendingofmessages.B、Thesendingandinterretingofmessages.C、Thesendingandreceivingofmessages.答案：C50.Whichsentenceisgoodopeningforaresponsetoarequestforcustomercreditinformation?A、Weappreciateyourconfidenceinourcreditinformation.B、ThankyouforrequestingcreditinformationonJohnRogers.C、ThecreditinformationonJohnRogersisenclosed.答案：C51.Inthemunicationprocess,whichofthefollowingisamajorresponsibilityofthereceiver?A、nalyzingthesenderB、leadingeffectivelyC、assessingthemessage’senvironment答案：B52.下列陳述正確的是：A、Inbusinessmunication,youshouldwriteinformalsentencesratherthaninaflowing,conversationalstyle.B、Ahypothesisisapossiblecauseorexplanationforaproblem.C、Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.答案：B53.下列陳述正確的是：A、Themostmonerrorsfoundwhenproofreadingareword/letteromissionsoradditions,transposedlettersandmisspelling.B、Usingonlyshort,simplesentencesisbestforbusinessmessages.C、Afriendshiplettermusthavesupportinginformation.答案：A54.下列陳述正確的是：A、Writingacontinuousemailmessageinonelongparagraphmaymakeyourreaderinterested.B、Allgoodwilllettersrequiresupportinginformation.C、Manuscriptreportsusuallyarelongerthanmemoorletterreportsbutnotaslongasformalreports.答案：C55.Whichofthefollowingsentencesusespositivelanguage?A、Don’thandinyourassignmentuntilitisfinished.B、Ifyourcamerawerestillunderwarranty,itwouldbereplaced.C、Wecan'tsendyouthepaperyourequestedbecausewearesoldout.答案：B56.Whichofthefollowingsentencesshowsracebias?A、Thestudentsuffersfromseriousheartattack.B、HaveyoumetmyAsianAmericanfriend?C、Wehiredafemalelawyertosuethecase.答案：B57.下列陳述正確的是：A、Intheblockformatofletterformats,alllinesbeginatleftmargin.B、Aclaimlettershouldbewrittenintheindirectorderwhenthesenderasksforarefund.C、Informalmunicationtravelsthroughestablishedlinesofauthority,butformalmunicationdoesnotfollowtheselines.答案：A58.下列陳述正確的是：A、ctressisanunbiasedword.B、Letterswithaneutralorpositivemessagearewritteninthedirectorder.C、ulturaldiversityisthemostmonandmostimportanttypeofdiversityfoundintheAmericanworkplace.答案：B59.下列陳述正確的是：A、llbusinessmessagesshouldpromotegoodwill.B、Thesupportinginformationcontainsthemainidea.C、Ananalyticalreportindirectorderstartswiththeintroduction,followedbyfindings,andthenthemainidea.答案：A60.Theendoftheminutesshouldshowthesignatureof______.A、thepersonwhopresidedoverthemeetingB、thepersonwhosentouttheagendaC、thepersonwhorecordedtheminutes答案：C61.Whichofthefollowingisareceiver-orientedstatement?A、IgrantyourrequestforvacationfromtheweekofAugust14th.B、Wemakeeveryefforttoserveourclientsefficientlyandattheirconvenience.C、Asourguest,youwillreceivetheattentionthatyoudeserve.答案：C62.下列陳述正確的是：A、Generally,businessmunicationsthatcontainpositivemessagesareorganizedindirect-indirectorder.B、Lettersthatcontainanegativemessagearewritteninindirectorder.C、ItisbesttoavoiddrawingpicturesforpeoplewhosefirstlanguageisnotEnglish;theywillmorethanlikelybeinsulted.答案：B63.Whichofthefollowingisthestandardpartofabusinessletter?A、Subjectline.B、Enclosurenotation.C、plimentaryclose.答案：C64.Whattypeofmessageshouldyousendineachofthefollowingsituations?YouwanttoaskacoworkertoplaytennisonSaturdaymorning.A、informal,oral,internalB、formal,written,internalC、informal,written,internal答案：A65.下列陳述正確的是：A、Ingoodbusinesswriting,thewritersometimesaddressesthereceiverbyname.B、Inbusinessmunication,youshouldwriteinformalsentencesratherthaninaflowing,conversationalstyle.C、Understandingpeopleinstereotypeishelpfultoeffectivemunication.答案：A66.Thereareatleast______differentculturesintheUnitedStates.A、100B、200C、300答案：C67.Whichofthefollowingisasupplementarypartofaformalreport?A、executiveabstractB、ibliographyC、tableofcontents答案：B68.WhatisNOTincludedinthepurposeofmunication?A、Toestablishgoodwill.B、Tobuildself-esteem.C、Topracticeusinglanguageaccurately.答案：C69.WhichofthefollowingisNOTthestrategyforeffectiveglobalmunication?A、Beadaptableinyourmunicationstyle.B、UseyourbestEnglishspeakinghabits.C、Useacronymsslangandjargon.答案：C70.下列陳述正確的是：A、Inplanninganagenda,donotconsidernewbusinessatthistime.B、Whengivingthenegativemessage,thesendershouldavoidusingpositivelanguage.C、Abibliographyliststhesourcesoftheinformationinaformalreport.答案：C71.Whatisabarriertomunication?A、Wegothroughthementalprocesssofastthatwedonotrealizeweareusingaprocess.B、Ourpersonal,academic,andprofessionallivesdependuponit.C、afactorthatinterruptsthemunicaitonprocess答案：C72.Theheadingofamemointraditionalformatconsistsof______.A、TO,FROM,DATE,andTOPIClinesB、TO,FROM,DATE,andSUBJECTlinesC、TO,FROM,DATE,andDISTRIBUTIONlines答案：B73.municationskillsincludetheabilitytouselanguageaccurately—______.A、usepropergrammarB、choosewordspreciselyC、BothAandB答案：C判斷題1.Secondaryresearchinvolveslocatedatathatalreadybeengatheredandreported.A、正確B、錯(cuò)誤答案：A2.Allgoodwilllettersrequiresupportinginformation.A、正確B、錯(cuò)誤答案：B3.請(qǐng)判斷譯文是否正確：Ifthereportisroutineorifyouexpectthereadertorespondfavorably,usethedirectorderandpresentthemainideafirst.Useindirectorderwhenyouexpectanunfavorableresponseorwhenthereceivermayneedpersuasiontoacceptthemainidea.如果報(bào)告是一份例行公事，或如果你估計(jì)報(bào)告閱讀人會(huì)贊同這份報(bào)告，使用直接順序，即在報(bào)告開(kāi)頭列出報(bào)告的主要內(nèi)容。當(dāng)你覺(jué)得報(bào)告閱讀人會(huì)不贊同這份報(bào)告，或者你需要說(shuō)服他，那就使用間接順序。A、正確B、錯(cuò)誤答案：A4.請(qǐng)判斷譯文是否正確：Meetingsareanimportantmethodofexchanginginformationinanybusinesssetting.Thereareboardmeetings,conferences,trainingsessions,andstaffmeetings.Ameetingmayconsitofasupervisorandoneemployee,agroupofcolleagues,oremployeesandtheirvendorsorclients.開(kāi)始撰寫(xiě)報(bào)告前，必須先做一些準(zhǔn)備工作。即使是簡(jiǎn)要報(bào)告情況，也必須收集有關(guān)材料，然后進(jìn)行整理使之合乎邏輯，容易理解。A、正確B、錯(cuò)誤答案：B5.Minutesaretheofficialrecordoftheproceedingsofameeting.A、正確B、錯(cuò)誤答案：A6.Aformalreporthastwomaindivisions:preliminarypartsandbody.A、正確B、錯(cuò)誤答案：A7.Manyemailusershatereceivingspamor“junkmail”.A、正確B、錯(cuò)誤答案：A8.Evenasimplegesturesuchasawaveorasmilecanmeandifferentthingstopeopleofdifferentcultures.A、正確B、錯(cuò)誤答案：A9.Informationisimportant,butthekeyishowtolearnit.A、正確B、錯(cuò)誤答案：B10.Aclaimlettershouldbewrittenintheindirectorderwhenthesenderasksforarefund.A、正確B、錯(cuò)誤答案：B11.Proofreadingthehardcopy,evenafterproofingonscreen,ensurestheaccuracyofadocument.A、正確B、錯(cuò)誤答案：A12.請(qǐng)判斷譯文是否正確：Thetoneofaletterthatcontainsanegativemessageshouldreflectasincereconcernforthereceiver'sinterests.Youraimistopresenttheunfavorablenewspositivelyandinamannerthereceiverwillviewasfairand,ifpossible,inthereceiver'sbestinterests.目前，兩種最常見(jiàn)的內(nèi)部檔——即用于機(jī)構(gòu)內(nèi)部的文件——是備忘錄和電子郵件。備忘錄是一種在公司內(nèi)部使用的、傳統(tǒng)的（業(yè)務(wù)）檔。然而，隨著網(wǎng)絡(luò)技術(shù)的出現(xiàn)，電子郵件作為交流手段正在迅速取代備忘錄。A、正確B、錯(cuò)誤答案：B13.Inroutinerequests,thereceiverviewsthemainideaoftheletterneutrally.A、正確B、錯(cuò)誤答案：A14.請(qǐng)判斷譯文是否正確：Ashumans,wehavetwomeansbv.Which.tncPnd.Messagesandtwomeansbywhichwereceivethem.To-sendmessages,wespeakandwrite,thesemessagesareacpaniedbynonverbalsymbols.Toreceivemessage,wereadorlisten.我們?nèi)祟惏l(fā)出訊息時(shí)有兩種途徑，我們通過(guò)說(shuō)和寫(xiě)發(fā)出訊息，這些訊息會(huì)伴有一些非語(yǔ)言符號(hào)。我們通過(guò)讀和聽(tīng)接收訊息。A、正確B、錯(cuò)誤答案：A15.OmitTO,FROM,DATEandSUBJECTinthesimplifiedmemoformat.A、正確B、錯(cuò)誤答案：A16.Anagendaistheorderofbusinessforameeting.A、正確B、錯(cuò)誤答案：A17.Aparagraphmusthaveatleast3sentencestobeplete.A、正確B、錯(cuò)誤答案：B18.Identifyingthescopeofareportenablesthereportwritertodeterminehowmuchmoneytospendongatheringfacts.A、正確B、錯(cuò)誤答案：B19.請(qǐng)判斷譯文是否正確：Mostbusinessreportsareinformalreportsandhaveoneoftwopurposes.Theypresentinformationthathasbeenrequested,ortheyanalyzeaproblemandreportthefindings.Theorganizationandtheformatofthesereportsvarydependingonthenatureofthemessageandthepeoplewhowillreceivethem.大多數(shù)業(yè)務(wù)報(bào)告是非正式報(bào)告，而且只有一兩個(gè)目的。它們提供所要求的信息，或分析問(wèn)題并報(bào)告調(diào)查結(jié)果。這類報(bào)告的結(jié)構(gòu)和形式隨材料的性質(zhì)和接收者的不同而變化。A、正確B、錯(cuò)誤答案：A20.Supervisorisabiasedword.A、正確B、錯(cuò)誤答案：B21.Bothamemooftransmittalandaletteroftransmittalcanbeusedforinformalreports.A、正確B、錯(cuò)誤答案：A22.Theminutesshouldreflectanytopicsthatwerediscussedoutoforder.A、正確B、錯(cuò)誤答案：A23.Thebodyoftheminutesisorganizedaccordingtotheorderinwhichtopicswerediscussed.A、正確B、錯(cuò)誤答案：A24.請(qǐng)判斷譯文是否正確：Inapersonalsetting,listeningdeepensrelationships.Thepoweroflisteninginourpersonalrelationshipsisimmense.Whenwelistentosomeone,wearesayingnonverbally,“Youareimportant.”Thefailuretolistensendsamessagetoapersonthatheorsheisunimportant.開(kāi)始撰寫(xiě)報(bào)告前，必須先做一些準(zhǔn)備工作。即使是簡(jiǎn)要報(bào)告情況，也必須收集有關(guān)材料，然后進(jìn)行整理使之合乎邏輯，容易理解。A、正確B、錯(cuò)誤答案：B25.Becarefulinanemailnottorambleorconstantlychangesubjects.A、正確B、錯(cuò)誤答案：A26.請(qǐng)判斷譯文是否正確：Meetingsareanimportantmethodofexchanginginformationinanybusinesssetting.Thereareboardmeetings,conferences,trainingsessions,andstaffmeetings.Ameetingmayconsistofasupervisorandoneemployee,agroupofcolleagues,oremployeesandtheirvendorsorclients.一封含有負(fù)面信息的信函傳達(dá)的是令接收者失望的信息，如：拒絕要求，謝絕提供信息，拒絕信貸服務(wù)，或拒絕一項(xiàng)提議。這類信函要求仔細(xì)構(gòu)思和組織，以在傳達(dá)令人失望的消息的同時(shí)，還能保持善意。A、正確B、錯(cuò)誤答案：B27.Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.A、正確B、錯(cuò)誤答案：B28.Thetwomostmoninternaldocumentsthosewrittenforusewithinanorganizationarememosandemailmessages.Thememoisabusinessdocumentthathastraditionallybeenthemostmonmunicationinsideapany'swalls.However,withtheadventofInternettechnology,electronicallysentemailmessagesarequicklyreplacingthememoasthemunicationofchoice.在與來(lái)自不同文化背景的人進(jìn)行交流時(shí)，交流技巧尤為重要。在交流中，不僅需要有效的寫(xiě)和說(shuō)的能力，還需具有感知力、理解力和忍耐力。A、正確B、錯(cuò)誤答案：B29.Ahypothesisisapossiblecauseorexplanationforaproblem.A、正確B、錯(cuò)誤答案：A30.Inplanninganagenda,donotconsidernewbusinessatthistime.A、正確B、錯(cuò)誤答案：B31.Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.A、正確B、錯(cuò)誤答案：B32.Themainideaisthecentralthemeorthemostimportantthoughtofamessage.A、正確B、錯(cuò)誤答案：A33.Aletterisaformatthatismoninthebusinessworld.A、正確B、錯(cuò)誤答案：A34.Actressisanunbiasedword.A、正確B、錯(cuò)誤答案：B35.Inbusinessmunication,youshouldwriteinformalsentencesratherthaninaflowing,conversationalstyle.A、正確B、錯(cuò)誤答案：B36.TheEnglishlanguageisthemostwidelyusedlanguageintheworld.A、正確B、錯(cuò)誤答案：B37.Alettercontainsbothverbalandnonverbalsymbols.A、正確B、錯(cuò)誤答案：A38.Aneffectiveworkteamgoesthroughaprocessofdevelopmentthatinvolvesgettingacquainted,establishingroles,andcarryingouttasks.A、正確B、錯(cuò)誤答案：A39.Stereotypeshelpusunderstandothergroupsofpeople,evenwithoutgettingtoknowindividualswithinthegroup.A、正確B、錯(cuò)誤答案：B40.Ifthereceiverisill,listeningskillsarepositivelyaffected.A、正確B、錯(cuò)誤答案：B41.Intheblockformatofletterformats,alllinesbeginatleftmargin.A、正確B、錯(cuò)誤答案：A42.Theformsofmunicationareexternalandinternalandformalandinformal.A、正確B、錯(cuò)誤答案：A43.Indirectorder,themainideaprecedesitssupportinginformation.A、正確B、錯(cuò)誤答案：A44.Ingoodbusinesswriting,thewritersometimesaddressesthereceiverbyname.A、正確B、錯(cuò)誤答案：A45.Anagendashouldincludethemeeting’sdate,time,andplace.A、正確B、錯(cuò)誤答案：A46.Allbusinessmessagesshouldpromotegoodwill.A、正確B、錯(cuò)誤答案：A47.請(qǐng)判斷譯文是否正確：Alettercontaininganegativemessageconveysnewsthatwilldisappointthereceiver.Lettersthatdenyrequests,declinetosupplyinformation,refusecredit,orrejectaproposalareexamplesofthistypeofletter.Carefulplanningandorganizingarerequiredtoconveythedisappointingnewsandyetmaintaingoodwill.報(bào)告是一種檔，為一組特定人群提供關(guān)于需要考慮的特殊環(huán)境或問(wèn)題的事實(shí)。報(bào)告是業(yè)務(wù)工具，使管理者決策或解決問(wèn)題成為可能。報(bào)告可以根據(jù)其文體、目標(biāo)和格式分類。A、正確B、錯(cuò)誤答案：B48.Amultinationalpanysimplysellsproductsorpurchasesgoodsfromanothercountry.A、正確B、錯(cuò)誤答案：B49.Inanorderletter,someofthesupportinginformationshouldbeplacedintables.A、正確B、錯(cuò)誤答案：A50.Externalmunicationoriginateswithinanorganizationandissenttoreceiverswithintheorganization.A、正確B、錯(cuò)誤答案：B51.ThebusinessenvironmentintheUnitedStatesissodominatedbywhiteAmericans.A、正確B、錯(cuò)誤答案：B52.Afriendshiplettermusthavesupportinginformation.A、正確B、錯(cuò)誤答案：B53.請(qǐng)判斷譯文是否正確：Meetingsareanimportantmethodofexchanginginformationinanybusinesssetting.Thereareboardmeetings,conferences,trainingsessions,andstaffmeetings.Ameetingmayconsistofasupervisorandoneemployee,agroupofcolleagues,oremployeesandtheirvendorsorclients.會(huì)議是商務(wù)環(huán)境中一種重要的交換信息的方式。會(huì)議的類型有董事會(huì)、業(yè)務(wù)會(huì)、培訓(xùn)會(huì)和全體職員會(huì)。一次會(huì)議的參加者可能會(huì)由一名主管、一名雇員、一部分同事、或業(yè)務(wù)員以及他們的供貨方或客戶所組成。A、正確B、錯(cuò)誤答案：A54.請(qǐng)判斷譯文是否正確：Areportisadocumentthatprovidesthefactsaboutaspecificsituationorproblemforconsiderationbyaspecificgroupofpeople.Reportsarebusinesstoolsthatenablemanagerstomakedecisionsorsolveproblems.Reportscanbeclassifiedaccordingtotheirstyle,purpose,andformat.含有負(fù)面信息的信函的語(yǔ)氣應(yīng)該反映對(duì)于接收者利益真誠(chéng)的關(guān)心。你的目的是以較好的方式，以一種接收者認(rèn)為是公平的方式表達(dá)不利的信息，并且，如有可能，以接收者的最大利益為出發(fā)點(diǎn)。A、正確B、錯(cuò)誤答案：B55.Aformalreporthasthreemaindivisions:preliminaryparts,body,andsupplementaryparts.A、正確B、錯(cuò)誤答案：A56.Eachlineintheenvelopeaddressisseparatedbyonedoublespace.A、正確B、錯(cuò)誤答案：B57.Thedirect-indirectorderisbestwhenthewriterhasbothpositiveandnegativemessagestomunicate.A、正確B、錯(cuò)誤答案：A58.請(qǐng)判斷譯文是否正確：Understandingyourresponsibilitiesasaparticipantinmunication,understandingtheformsofmunication,andbeingawareofbarrierstoeffectivemunicationwillaidyouinbeingabettermunicator.理解作為交流參與者的責(zé)任，理解交流的形式，認(rèn)識(shí)妨礙有效交流的種種問(wèn)題將有助于你成為一個(gè)善于交流的人。A、正確B、錯(cuò)誤答案：A59.請(qǐng)判斷譯文是否正確：YourabilitytoestablishandbuildrelationshipsaffectseveryaspectOfyourlife．Whetherinyoursocial，academic，Or．professionallife，thisabilitydeterminesthedepthOfyourrelationshipsyou’reyourfriends，lovedones，family，classmates，andcoworkers．建立關(guān)系的能力會(huì)影響到你生活的各個(gè)方面。不論是在社交、學(xué)業(yè)和職業(yè)方面，這種能力都決定著你與你的朋友、你所愛(ài)的人、你的家人、同學(xué)、同事的關(guān)系的緊密程度。A、正確B、錯(cuò)誤答案：A60.Placethekeyboardoperator’sreferenceininitialsadoublespacebelowthebodyintraditionalmemoformat.A、正確B、錯(cuò)誤答案：A61.Forthereasonsofthenegativemessagetobeeffective,theymustbesender-oriented.A、正確B、錯(cuò)誤答案：B62.Dataleadtoconclusions;conclusionsleadtoremendations.A、正確B、錯(cuò)誤答案：A63.Allbusinessmessagesshouldpromotegoodwill.A、正確B、錯(cuò)誤答案：A64.Ahypothesisisapossibleexplanationofaproblem.A、正確B、錯(cuò)誤答案：A65.Informalmunicationtravelsthroughestablishedlinesofauthority,butformalmunicationdoesnotfollowtheselines.A、正確B、錯(cuò)誤答案：B66.請(qǐng)判斷譯文是否正確：Successfulteamsaremadeupofindividualswhohavedifferentbackgrounds.Inanorganization,effectiveworkteamshavetobebasedonfunction,purpose,orindividualexpertiseratherthanonpersonality.為了避免啰嗦，要使用主動(dòng)語(yǔ)態(tài)，而不要使用被動(dòng)語(yǔ)態(tài)。使用主動(dòng)語(yǔ)態(tài)有助于直接表達(dá)你的意思，也可以避免句子過(guò)