國(guó)際商務(wù)函電Unit12claimandsettlement市公開課一等獎(jiǎng)省賽課微課金獎(jiǎng)

Unit12

ClaimandSettlement

索賠及理賠1/41BasicKnowledgeConcernedLetter-writingGuideOtherCommonlyUsedExpressionsandSentences

SampleLetters

PracticalTraining

PartOne

PartTwo

PartThree

PartFour

PartFiveContents2/41PartOneThepartymakingcomplaintsaimsateithertheimprovementofcurrentproducts/servicesoftheirbusinesspartner,e.g.asupplieroracarrier,orthecompensationforthelossescausedbythewrongdoingsofthebusinesspartner.Sometimesthetwogoalsarecombinedwhenthepartyreceivingcomplaintsnotonlyacceptsthecompensationrequestbutalsopromisestodeliverabetterjobinthefuture.1.ThePurposeofMakingComplaints3/41PartOne

Generallytherearethreetypesofclaims,namely,thetradeclaim,thetransportationclaimandtheinsuranceclaim.Thetransportationclaimisraisedbytheshipper/consignororowneroftheshippedgoodsagainstthecarrier.When,forinstance,thecargoshippedisfoundwithdamageorimperfectionafteritsarrivalattheport,suchaclaimwillthenbelodged.2.TheDifferentTypesofClaims(1)4/41PartOne

Thetradeclaimisbasedonasalescontractbetweenthetwopartiesandislodgedbyonepartywhosufferslossesduetoanotherparty’sviolationofthecontract.Theinsuranceclaimtakesplaceaftertheinsuredgoodsaredamagedorlostduetotheriskswhentheyhavenotbeenturnedintorealitythattheinsurerpromisestoinsureagainst.2.TheDifferentTypesofClaims(2)5/41PartOne3.ThePrinciplesofClaimLetter1)BeingtimelyistheNo.1principleofmakingaclaimbyletter.2)Beingcourteousisimportant.3)Beingspecificisalsoessentialinwritingsuchaletter.4)Beingaccurateincitingthesupportingmaterials,goeshandinhandwiththeaboveprinciple.6/41PartTwoSteps/ContentsTypicalExpressionsForlettersraisingclaimsagainstthereceiver1.LodgingaclaimwithregretWeregrettosaythatweneedaclaimonsth.我們遺憾地說(shuō)我們要對(duì)……索賠?Wereallydon’twantbutitisnecessarytomakeaclaimforthehugelosseswesufferedagainstsb.我們真不想,但面對(duì)所遭受這么大損失我們只好向……索賠?Muchtoourregretthatweneedtofileaclaimagainstyoufor...我們不得不很遺憾地向貴方就……提出索賠?7/41PartTwoSteps/ContentsTypicalExpressions2.ClarifyingthereasonsThesurveyreportissuedby...evidencesthat...由……出具檢驗(yàn)匯報(bào)證實(shí)了……Wehaveinvitedlicensedsurveyorstochecktheconsignmentof...anddiscoveredthat...我們請(qǐng)了有資格檢驗(yàn)員來(lái)檢驗(yàn)了這批……,結(jié)果發(fā)覺……Thegoodssupplieddonotmatchthesamplesyousenttous.貴方所供貨與你們之前寄來(lái)樣品并不吻合?Theproductsarenotofthequalityweordered.這些產(chǎn)品質(zhì)量并沒有抵達(dá)我們所訂產(chǎn)品質(zhì)量標(biāo)準(zhǔn)?8/41PartTwoSteps/ContentsTypicalExpressions3.ProposinghowtosettletheclaimOnthestrengthofthesurveyreportweherebylayaclaimfor...依據(jù)檢驗(yàn)匯報(bào),我方在此就……提出索賠?Wemustrequesttheimmediatereplacementofthecargo.我們必須要求馬上換貨?Wecannothelpfilingaclaimagainstyoufortheinvoicevalueandinspectioncharges.我們只能向貴方提出索賠,索賠額為發(fā)票金額加上檢驗(yàn)費(fèi)用?Welookforwardtoyourearlysettlement.我方希望你們能早日理賠?Pleaseinformusofyourdecisiononhowtosettletheclaim.請(qǐng)把貴方打算怎樣處理此次索賠想法告訴我們?9/41PartTwoSteps/ContentsTypicalExpressions4.ExpressingyourexpectationWehopethatthismattercanberesolvedassoonaspossible.我方希望能盡快處理此事?Wetrustthatyouwilltakethesaidissueintoseriousconsiderationandfavoruswithapromptsolution.我方希望貴方能認(rèn)真考慮此事,盡快提出一個(gè)好處理方法?ForlettersinreplytothelettersraisingclaimsThankyouforyourletterof...anditismuchtoourregretthatwehear...感激貴方……來(lái)函,從函中我們很遺憾地得知……10/41PartTwoSteps/ContentsTypicalExpressions1.AcknowledgingthereceiptoftheincomingletterandexpressingyourregretsforwhatbeingcomplainedaboutWithreferencetoyourletterdated...wearedeeplysorryovertheunfortunateincident.關(guān)于貴方……日來(lái)信,我們對(duì)信中提及這一不幸事件深表遺憾?Wehavereceivedyourletterof...withgreatregretlearningthat...貴方……來(lái)函已收悉,我們非常遺憾地得悉……Aftergoingintothematterwefindthat...在深入調(diào)查事件后我們發(fā)覺……11/41PartTwoSteps/ContentsTypicalExpressions2.TalkingabouttheresultsoftheinvestigationBasedontheimmediateinvestigationwemade，itisbelievedthatthelossisdueto....在立刻展開調(diào)查后,我們相信這次損失是由……造成?Thefindingsthatareprovidedbythestaffcheckingthedamagedgoodsshowthat...對(duì)受損貨物進(jìn)行檢驗(yàn)工作人員提交了檢驗(yàn)結(jié)果,結(jié)果顯示……Wearearrangingthereplacementof...assoonaspossible.我們將盡快給貴方寄去……替換品?12/41PartTwoSteps/ContentsTypicalExpressions3.IndicatingthesolutionofsettlingtheclaimWeshallberesponsibleforthecompensationyouclaimedandmakepaymenttoyoufor...atonce.我們會(huì)負(fù)責(zé)對(duì)貴方索賠進(jìn)行償付,馬上付……賠償款?Thereforewefindnogroundstocompensateyoufortheloss.所以本方認(rèn)為我們沒有理由賠償貴方此項(xiàng)損失?Theresponsibilityshouldrestwitheitherthecarrierortheinsurerinsteadofus,andifyouneed,wewouldliketolodge,onbehalfofyou,aclaimagainstthem.這個(gè)責(zé)任不應(yīng)由我方,而應(yīng)由承運(yùn)人或保險(xiǎn)人來(lái)負(fù)擔(dān),假如貴方需要,我方可代你們向他們提出索賠?13/41PartThreeExpressions(1)1.putin/lodge/file/register/make/lay/raiseaclaimagainstsb.向某人索賠2.claim...(acertainamountofmoney)from...(sb.)for...(sth.)

向……就……索賠……金額3.makeaclaimagainst...(sb.)for...(acertainamountofmoney)for...

向……就……(原因)索賠……金額4.entertain/acceptaclaim接收索賠5.settleaclaim理賠;進(jìn)行賠償6.surveyreport檢驗(yàn)匯報(bào)7.onthestrengthof...因?yàn)?憑借……8.onarrivalof...在……抵達(dá)后9.replacementgoods替換品10.cannotbut只好14/41PartThreeExpressions(2)11.shortdelivery短量;貨少運(yùn)了12.shortweight短重;貨不夠秤13.inferiorquality質(zhì)量低劣14.improperpacking不適當(dāng)包裝15.AisattributabletoBA是由B引發(fā)/造成16.thetimelimitforclaim索賠期限17.within...daysafterarrivalofthegoods貨物抵達(dá)后…天內(nèi)18.gointothematter調(diào)查此事19.thesurveycharges檢驗(yàn)費(fèi)20.totalamountofclaim索賠總額15/41PartThreeTypicalSentences(1)1.Theclaimistobelodgedwithin45daysafterthearrivaloftheconsignmentatthedestinationport.2.Theclaimmustbeaccompaniedbyasurveyreportforseller’sreference.3.Afterlookingintothematter,thesurveyorsfindthatthedamagewascausedbyroughhandlingatthedock.4.Weareentitledtoregisteraclaimforatleast30%oftheinvoicevalueforinferiorqualityagainsttheexporter.5.Shortweightiswhattheclaimisfor.16/41PartThreeTypicalSentences(2)Thegoodsyouareclaimingdamagedwereinperfectconditionwhentheylefttheloadingport,ascanbeevidencedbytheB/Linwhichisprintedtheword“Clean”.ThediscrepancybetweenthegoodsshippedandtheoriginalsampleisunacceptablesincetheS/Cstipulatedthetermof“salesbysample”.8.Wehavenochoicebuttofileaclaimonyou,whichwehopewillreceiveyourpromptattention.9.Afterinspectionthegoodsshippedarefoundnotinconformitywiththesampleyousenttous.17/41PartThreeTypicalSentences(3)10.Weinsistthatyoucompensatethesumofourlosseswhichwereduetoyourimproperpacking.11.Yourclaimisnotacceptablebecausethedate,July31,,whenyouraisedit,haspassedthetimelimitforaclaimasstipulatedinthecontractNo.123.12.Wehopeyoucanunderstandthatwewouldnothavelodgedtheclaimifwecouldaffordtocarrytheloss.13.Iftheclaimisnotresolvedinthenearfuturewewillbecompelledtoresorttoalawsuit.18/41PartFourSample1LodgeanInsuranceClaimDearSirs,Theshipmentofmen’sshirtsarrivedyesterdayanditwasnoticedthat1

partofthecartonswerewet.Weimmediatelyhadalltheconsignmentsexaminedbyalocalqualifiedsurveyorwiththepresenceof2theshippingcompany’srepresentative.Onthestrengthof3

thesurveyreportitwasevidencedthat6outof10cartonsweretotallywetfromseawater.Eachcartonwasinvoicedcontaining10dozenplasticbagswitheachwrappingashirt.4

Therefore60dozenshirtshavebeensoakedbyseawaterandhavelostagreatdealofquality.Suchlossisduetothebadweatherintransit,whichwehaveinsuredagainst,andshouldbecompensatedforbytheinsurer.Sincetheinsurancepolicyisinyourhandnow,wouldyoupleasefileaclaimagainsttheinsureratonce﹖Enclosedwiththisletterpleasefindthesurveyreportandthestatementoftheshippingcompany’srepresentative,whichwillbeessentialprooffortheclaim.Wehopetheprocessoftheclaimwillbesmooth.Thanksinadvanceforyourhandlingofthissituationonourbehalf.Yoursfaithfully,19/41PartFourDearSirs,Yourletterofrequestingustoclaimagainsttheunderwriter1

ontheshirtsspoiledbyseawaterhasbeennotedandwearewillingtodoitimmediately.Accordingtothesurveyreportandthestatementofthecarrier’sagentthelosswascausedbyheavyweather2

intransit,whichliesexactlywithintheresponsibilitiesofWPAagainstwhichwehaveinsuredtheshirts.Thereforewehaveadequategroundsforthecompensationdemand.WearegoingtoregisteraclaimwiththeGuangzhouBranchofthePICCbytomorrow,June18,.Weshallkeepyouinformedshouldanyprogressoftheclaimbemade.Yoursfaithfully,ReplytotheLetterofSample1Sample220/41PartFourDearSirs,TheshipmentofourorderNo.231forthewholesetofequipmentforrecordingusedforaprofessionalrecordingstudio1

hasbeendulyreceived.Thanksforyourpromptdelivery.EverythingseemedperfectandamicablebeforethecaseNo.23wasunpacked.Thiscasecontainedasoundmixer2,theessentialpartofthewholesystem.Muchtoourregret,duetothenegligentpacking3,themixerwasdamagedtosuchanextentthatitistotallyunusable.Weherebyenclosethephotosofitspresentappearancetogetherwithasurveyreportofaqualifiedsurveyor.Regardingtheimportanceofthesoundmixerinmakingthewholesystemworkable,wemustrequestyourimmediatereplacementofit.Awaitingyourfavorablereplyassoonaspossibleatyourearliestconvenience.Yoursfaithfully,Sample3ImporterRequestingReplacementofDamagedGoods21/41PartFourDearSirs,Weacknowledgewiththanksthereceiptofyourletteraskingforthereplacementofthedamagedsoundmixer.Aftergoingintothematterquicklyitwasdeterminedthattheerrorwasfromthedistractedmind1

ofacertainstaffpackingthegoods.Weregrettheoperationnegligenceandhavealreadydispatchedanewmixertoyouthismorningwiththehopethattheinstallationoftherecordingsysteminyourstudiowillnotbedelayedtoomuch.Weapologizeagainfortheinconvenienceincurredandwouldliketoassureyouthattherecurrence2ofsimilarmistakeswillbeavoidedinthehandlingofyourfutureorders.Yoursfaithfully,Sample4ReplytotheLetterofSample322/41Notes返回Sample11.“itwasnoticedthat...”相當(dāng)于“wenoticedthat...”之所以用被動(dòng)語(yǔ)態(tài)有兩點(diǎn)考慮,其一是突出客觀性,其二是不一味地使用主動(dòng)語(yǔ)態(tài)以增加表示多樣性?慣用例子有:itis/wasfoundoutthat...;itis/washeardthat...;itis/wasrevealedthat...以及itisknownthat...等?2.“withthepresenceof”意為“當(dāng)著……面”或“在……在場(chǎng)情況下”?3.onthestrengthof(1)普通意為“becauseof”,“因?yàn)?依據(jù);憑借”,本文中即為此意?e.g.Ichosetheshippingcompanyandtheinsurancecompanyonthestrengthoftheimporter’sadvice.我依據(jù)進(jìn)口商意見選擇了船運(yùn)和保險(xiǎn)企業(yè)?(2)有時(shí)又意為“inthelikelihoodof”,“因可能……”?e.g.Isearchedsomepriceinformationoflocalsuppliersonthestrengthofthepossibleinquiriesfrominternationalbuyers.因國(guó)際買家可能會(huì)來(lái)詢盤,我先了解了一下當(dāng)?shù)毓┙o商價(jià)格信息?23/41Notes返回Sample21.“underwriter”即“insurer”(保險(xiǎn)人)?2.“heavyweather”意為“惡劣氣候”,在保險(xiǎn)術(shù)語(yǔ)中指八級(jí)以上風(fēng)(即颶風(fēng))?三米以上大浪?用這個(gè)短語(yǔ)比用“badweather”更專業(yè)?更清楚些?Sample31.thewholesetofequipmentforrecordingusedforaprofessionalrecordingstudio職業(yè)攝錄專用成套錄音設(shè)備2.soundmixer混音器3.negligentpacking包裝方面疏忽Sample41.distractedmind走神,不專心2.recurrencen.重復(fù)發(fā)生,再次發(fā)生24/41PartFive1.PutthefollowingEnglishintoChinese.(1)BeginningTraining索賠(1)lodgeaclaim(2)decline/rejectaclaim拒絕賠償(3)surveyreport檢驗(yàn)匯報(bào)(4)onthestrengthof因?yàn)?憑借25/41PartFive1.PutthefollowingEnglishintoChinese.(2)(5)aqualifiedsurveyor(6)fileaclaimagainsttheinsurer(7)requesttheexportertodispatchthereplacementofthegoods(8)thediscrepancybetweenthegoodsshippedandthesample(9)inspectioncharges有資質(zhì)檢驗(yàn)員向保險(xiǎn)企業(yè)索賠要求出口方發(fā)運(yùn)替換貨物運(yùn)來(lái)貨物與樣品不符檢驗(yàn)費(fèi)26/41PartFive1.PutthefollowingEnglishintoChinese.(3)(10)

settle/adjustaclaim(11)Weregrettoinformyouthatthereisanobviousdiscrepancybetweenthegoodsshippedandthesample.(12)Wewouldliketolodgeaclaimagainstthesellerforshortdeliveryoftheconsignment.理賠我們遺憾地通知貴方，運(yùn)來(lái)貨物顯著與樣品不符。因?yàn)檫@批貨短量，我們要對(duì)賣方提出索賠。(13)Lookingforwardtoyourearlysettlementoftheclaim.期望你們能早日理賠。27/41PartFive1.PutthefollowingEnglishintoChinese.(4)(14)Thisistoacknowledgethereceiptofyourletterdemandingourcompe-nsationforthespoiledclothesshippedtoyouduetoimproperpacking.(15)Weapologizeforanyinconvenienceincurredandhavedecidedtoentertainyourclaimasperyourproposal.(16)Theresponsibilityfortheclaimshouldbeburdenedbyeitherthecarrierortheinsurer,insteadofus.茲收到貴方來(lái)函，函中要求我方對(duì)因?yàn)槲覀儾煌装b而在運(yùn)輸途中被弄臟了服裝進(jìn)行賠償。我方對(duì)所以事引發(fā)不便道歉，并決定按你們提議進(jìn)行理賠。此次索賠對(duì)象應(yīng)是承運(yùn)人或保險(xiǎn)人，而不是我方。28/41PartFive1.PutthefollowingEnglishintoChinese.(5)(17)ThecleanonboardB/Lhasindicatedtheperfectconditionofthegoodswhentheyweretransferredfromustothecarrierandwethereforefindnoreasontoacceptyourclaim.(18)Uponexaminingthegoods,wediscoveredtooursurprisethattheywerealtogetherinferiorinqualitytothesamplesonwhichbasisweplacedtheorder.這份已裝船清潔提單說(shuō)明了當(dāng)我方把貨物交給承運(yùn)人時(shí)貨物是完好無(wú)損，所以我方?jīng)]有理由接收貴方索賠要求。經(jīng)過(guò)檢驗(yàn)，我們驚奇地發(fā)覺全部貨物質(zhì)量比訂貨樣品要差。

29/41PartFive1.PutthefollowingEnglishintoChinese.(6)(19)Thegoodsareofgoodqualityandinattractivedesigns,thoughtheyarenottheveryonesyouordered,andwethinkyouwillhavelittledifficultyindisposingofthematourprice.(20)ThereisadiscrepancybetweenthepackinglistofcaseNo.53andyourinvoice,3dozenTeaSetsarecorrectlyenteredontheinvoicebuttherewereonly2dozeninthecase.盡管這批貨物與貴方所訂貨物不完全一致，但它們質(zhì)量很好，設(shè)計(jì)也吸引人，我們以為貴方把它們處理掉并不難。53號(hào)箱裝箱單與貴方發(fā)票有差異：發(fā)票上清楚地顯示了3打茶具而箱子里只有2打。30/41PartFive2.Readthefollowinglettersandfillintheblankswithoneoftheprepositionsgiven.to;upon;of;without;in;for;by;plus;on;upLetter1DearSirs,Thanksforyourpromptexecution(1)ourorderNo.432.Weregrethavingtoinformyouthat(2)checking,wefoundthattheshipmentwas200kgshortdeliveredwhichcanbeevidenced(3)thesurveyreportenclosed.Asthesalesseasoniscomingverysoon,pleasesendustheshort-shippedgoodswithoutdelay.Atthesametimepleaseacceptourclaim(4)youforourlossamounting(5)US$2000plustheinspectionfee.Thankyouinadvanceforyourcooperation.Yoursfaithfully,to______against___________upon/on__________by_______of_______31/41PartFiveLetter2DearSirs,Weare(1)receiptofyourletterofJuly10andregrettonoteyourcomplaintrespectingtheWoolenGoodswesentyoubyS.S.“Dongfeng”.Wehavebooked(2)thematterinourrecords,andsofaraswecanfind,thegoodsinquestionwereinfirst-classconditionwhentheylefthere,aswasevidencedbythebilloflading.Itis,therefore,quiteobviousthatthedamagecomplained(3)musthavetakenplaceintransit.Inthecircumstances,weareapparentlynotliable(4)thedamageandwouldadviseyoutoclaim(5)theshippingcompanywhoshouldbeheldresponsible.Atanyrate,wethankyouforbringingthistoourattentionandifyoufeelitnecessaryweshallbepleasedtotakethematteruponyourbehalfwiththeshippingcompanyconcerned.Yoursfaithfullyin_______down________for_______about_________against__________to;upon;of;without;in;for;by;plus;on;up32/41PartFiveIntermediateTraining1.PutthefollowingChineseintoEnglish.(1)(1)短裝(2)短重(3)提出索賠(4)接收索賠shortdeliveryshortweightlodgeaclaimacceptaclaim33/41PartFive1.PutthefollowingChineseintoEnglish.(2)(5)檢驗(yàn)匯報(bào)(6)劣質(zhì)產(chǎn)品(7)所交之貨與樣品不符(8)理賠surveyreportproductofinferiorqualitydiscrepancybetweenthegoodsdeliveredandthesamplessettleaclaim(9)

貨物完好inperfectcondition34/41PartFive1.PutthefollowingChineseintoEnglish.(3)(10)經(jīng)過(guò)仲裁給予處理(11)向保險(xiǎn)企業(yè)索賠(12)質(zhì)量大受影響claimagainsttheinsurerlosealotofqualitysettleadisputethrougharbitration(13)調(diào)查此事

investigatethematter35/41PartFive1.PutthefollowingChineseintoEnglish.(4)(14)提出索賠時(shí)須注意及時(shí)性標(biāo)準(zhǔn)?(15)過(guò)了索賠期限就會(huì)錯(cuò)失得到賠償機(jī)會(huì)?Theprincipleofpunctualityshouldbenoticedwhenaclaimislodged.Thechanceofgettingcompensationmightbemissedifthedeadlineofavalidclaimperiodispassed.(16)我方向貴方就少運(yùn)300千克茶葉提出3000美元索賠?WelodgeaclaimwithyouforUS$3,000ontheshort-delivered300kilogramsoftea.36/41PartFive1.PutthefollowingChineseintoEnglish.(5)(17)我們主張?jiān)谠V諸法律之前還是盡可能爭(zhēng)取用協(xié)商方式來(lái)處理此項(xiàng)爭(zhēng)議?(18)貴方顯然搞錯(cuò)了索賠對(duì)象,你們應(yīng)向船東而不是向我們索賠?Wemaintainthatwetrytosettlethedisputebynegotiationbeforeresortingtoalawsuit.Itisobviousthatyouhavechosenawrongpartytoplaceaclaimagainst.Itisthecarrierthatyouaresupposedtohavethec