Conversica：2024年?duì)I銷主管AI情緒報(bào)告 The 2024 Survey Report Marketing Executive AI Sentiment

V

The2024

MarketingExecutiveAISentiment

SurveyReport

AIAdoption,FuturePlansandTrustLevelsAmongExecutiveLeadersinMarketing

ExecutiveSummary

Conversicacommissionedasurveyof454marketingleadersattheCMO,VP,andexecutivelevelsregardingtheutilizationofAIinmarketingoverthepastyear,plansforthenext12months,topmarketingusecasesforgrowthandgeneralAItrustsentiment.

KeyFindingsInclude

71%ofrespondentsusedAIfordatagatheringandanalysisinthepast12months,whileonly40%utilizedAIforfunnelefficiency

89%reportedthatAI-driveninitiativesdirectlycontributedtoanincreaseinrevenueinthelastyear

ThoseplanningtouseAIforinboundfollow-upandoutboundleadgenerationwereevenmorelikelytohaveseenrevenueincreaseslastyear(95%and92%,respectively)

89%ofrespondentsplantoincreaseinvestmentinAItoolsorexplorenewAIapplicationsinthenextyear

MarketingexecsbelieveAItechnologieshavethegreatestpotentialtoimpactthemiddleofthefunnel(44%),withleadnurtureandqualificationtoppingtheirlistofusecaseswiththegreatest

impactonconversionrates(45%)

OveralltrustinAIintheorganizationismoderatelyhigh,with45%reportingcompletetrustand44%sometrust

AI'sabilitytodelivertrustworthy,brand-accurateinformationwasthetopconcernforconversationalAIusecases

Thereportdelvesintoeachquestion'sresults,highlightingtrends,concerns,andopportunitiesidentiiedinthedata.

C

IntroducingtheMarketingExecutiveAISentimentSurveyReport

Overthepast12months,themarketinglandscapehaswitnessedasignificantevolutionin

theadoptionandexperimentationwithArtificialIntelligence(AI)technologies.Thisperiodhasservedasafoundationalstage,whereorganizationsacrossindustrieshavebeenexploring

thecapabilitiesofAIinvariousmarketingfunctions.Fromcontentcreationtodataanalysisandcustomerservice,AIhaspermeatedintodiverseaspectsofmarketingoperations.

Aswetransitionintothenext12months,thefocusshiftstowardsrefiningAIstrategies

andharnessingitsfullpotentialtodelivertangiblereturnsoninvestment.Oursurveyof454executiveleadersworkinginMarketingrevealsaresoundingacknowledgmentofAI'srole,with95%ofleadersalreadyintegratingAIintotheirmarketingendeavors.What'smore

compellingisthatthoseleveragingAIarenotmerelytestingwatersbutarereapingconcretereturnsfromtheirAIinitiatives:nearly9in10reportedseeingincreasesinrevenuedirectlytiedtoAIlastyear.

AstrikingfindingfromouranalysisisthecorrelationbetweenspecificAIusecasesand

revenuegrowth.MarketingleadersplanningtouseAIforinboundleadresponseand

outboundleadgenerationinthenext12monthsweremorelikelytohaveseenadirect

increaseinrevenueattributedtoAIuselastyear.ThisemphasizesthestrategicimportanceofaligningAIapplicationswithrevenue-drivingactivities,signalingashifttowardsmore

targetedandresults-orientedAIstrategies.

Despitethepositivelinkbetweenfunnel-focusedAIusecases,funnelefficiencyoverallis

anuntappedareaformostMarketingexecutives.OurdatarevealsthatwhileAIusagefor

contentcreationanddataanalysisisprevalent,funnelefficiencyremainsunderrepresented.ThispresentsasignificantopportunityformarketingleaderstocapitalizeonAI'spotentialfor

optimizingfunnelmovementandconversions,thusreshapingthefuturelandscapeofAIinmarketingbeyondcontentcreation.

Inthisreport,wedelvedeepintothesurveyfindings,uncoveringinsights,trends,and

actionablestrategiesformarketingleaderstonavigatetheevolvingAIlandscapeeffectively.FromunderstandingthecurrentstateofAIadoptiontoidentifyingkeyareasforstrategic

focus,thisreportservesasaguideforunlockingthefullpotentialofAIindrivingmarketingsuccess.

TheLastYearinAIforMarketing

Contentcreation

Datagatheringandanalysis

Automationofinternalprocesses

Customerservice

Funnelefficiency

Nouse

AItoolsinthepast12mos

Inthepast12months,whatfunctionsdidyourMarketingorganizationleverageArti?cialIntelligencetechnologiesformostoften?

0%10%20%30%40%50%60%70%80%90%100%

TheAItakeoverofMarketingiswellunderway:lessthan5%ofmarketingexecutivesreportedthattheyhadnotusedAItoolsinthepast12months.

Ofthe95%majority,7in10utilizedAIfordatagatheringandanalysis,makingitthemost

commonlyleveragedfunction.Automationofinternalprocesses(65%),contentcreation(64%),andcustomerservice(62%)alsoemergedassignificantusecases.Theseanswerscorrelatewithareas

wherespecializedAItoolshavebeenonthemarketforlonger,indicatingthatadoptionhasnaturallyfollowedthetechnologycurve.

AIforfunnelefficiency,however,showedlesspopularityamongourrespondents,with40%indicatingtheyleveragedthisAIusecase.ThisgaprevealsapotentialareaforincreasedAIadoptionandoptimizationwithinmarketingoperations.

ContributionsofAItoRevenue

HaveAI-driveninitiativescontributedtoanincreaseinrevenueatyourorganization?

Yes

No

Unsure

0%10%20%30%40%50%60%70%80%90%100%

Anoverwhelmingmajorityofrespondents(89%)reportedthatAI-driveninitiatives

contributedtoanincreaseinrevenueattheirorganizations.ThishighpercentageindicatesthesignificantimpactAIishavingonrevenuegenerationwithinmarketingoperationsoverall.

Thepercentagereportinganincreaseinrevenuewasevenhigheramongexecutiveswith

planstouseAIforleadconversion-relatedusecasesinthenext12months(Q7):95%of

thosewhoexpectAItorespondandengagewithinboundleadsattheirorganizationthisyearsawAI-sourcedrevenueincreaseslastyear,withthoseplanningtouseAIforoutboundleadgenerationclosebehindat92%.Weseethisasastrongindicationofthecorrelationbetweenfunnel-focusedAIusecasesandrevenuegrowth.

Con?denceinAIEffectiveness

How

organization

con?dentareyouinyourabilitytomeasurethee?ectivenessoftheAItechnologyyourcurrentlyleverages?

Very

Somewhat

Notatall

0%10%20%30%40%50%60%70%80%90%100%

MarketingexecutivesaregenerallybullishontheirabilitytomeasuretheeffectivenessoftheAItechnologytheyuse.61%reportaveryhighlevelofconfidence,andanother35%saytheyaresomewhatconfident.GiventhatthemajorityofrespondentsreportedusingAIfordatagatheringandanalysisinthefirstplace,thispositiveperceptionmakessense.

However,thereweresomevariationswithincertaingroups.RespondentswhosaidthatAIhadnotcontributedtorevenueincreasesattheirorganizationlastyearweresignificantlyless

confidentintheirabilitytomeasureAIeffectiveness:only20%ofthisgroupratedthemselvesas“very”confident.

OveralltrustinAI’sabilitytoactautonomouslyintheirorganizationalsocorrelatedwithahigherconfidenceinmeasuringeffectiveness:75%ofrespondentswhosaidtheyhave

completetrustinAItoactautonomouslyintheirorganizationalsoreportedthattheywereveryconfidentintheirabilitytomeasureitseffectiveness.

WeseethesevariationsassignsthatthemoreinsightMarketingleadershaveintoAI’simpactandeffectiveness,themorelikelytheyaretoseesuccessandfurthertheiradoption.

Transparencyleadstotrustandmoresophisticatedusecasesthatactivelygeneraterevenuefortheorganization.

MarketingExecutives’FutureAIPlans

WhichofthefollowingbestdescribeshowyouanticipateyourMarketingteam'sAIstrategywillevolvethisyear?

Increased investment inAItoolsusedpreviously

Exploringor testingnewAIapplications

Decreased investment inAItoolsusedpreviously

Nochange

0%10%20%30%40%50%60%70%80%90%100%

Oncerespondentsgaveusaclearviewoftheirlast12monthsofAIadoption,wewantedtoknowmoreabouttheirfutureplans.Overwhelmingly,Marketingexecutivessaidtheyaregrowing

theiruseofAI.

9outof10respondentsplantoincreaseinvestmentinAItoolsthattheyarecurrentlyusing(46%)orexplore/testnewAIapplications(44%)inthenextyear.ThisdemonstratesastrongcommitmenttoadvancingAIstrategieswithinmarketingdepartments.

Perhapsunsurprisingly,thosewithmoretrustinAItoactautonomouslyweremorelikelytoplananincreaseininvestmentinAItoolstheyarecurrentlyusing(57.5%).ThisgroupwasalsolesslikelytoexploreortestnewAIapplications—theyknowwhatworksandthey’redoubling

down.AsMarketingexecutivesfindAItechnologytheylikeandgainmorefamiliaritywithit,theycantakegreateradvantageofthescalabilityofthesetools—there’smoretrustingiving

technologyyouknowgreaterautonomythananewinvestment.

ThisunderscoresthestrategicimportanceofadoptingtherightAItoolstogetthemostoutoftheiruse,drivinginnovationandgainingcompetitiveadvantageinMarketing.

MostAnticipatedAIUseCases

Enhancedpersonalization&segmentation

Improvedreal-timeengagement&responsivenesstoleads

Scaling outboundmarketingforleadgeneration

Optimizingmessagingandcontent

Converting leadsintoopportunities

Noplan touseAI forfunnel-relatedactivities

Inthenextyear,whate?ectsdoyouanticipateAIwillhaveonyourorganization’sfunnel?

0%10%20%30%40%50%60%70%80%90%100%

Improvedreal-timeengagementandresponsivenesstoleads(65.5%)andscalingoutboundmarketingforleadgeneration(59.5%)toppedthelistforrespondents’plannedAIusecasestoimpactthefunneloverthenext12months.

BotharefocusedonapplyingAItohigherfunnelusecases,suchaswhatconversationalAIsolutionsoffer.However,only30%expectAItohelptheirteamconvertleadsintoopportunitiesthisyear.

Optimizingmessagingandcontent(55%)andhadamiddlingresponse,potentiallyindicatingalukewarmtakeontheproliferationofplug-insandadd-onsfortextgenerationtoolslikeChatGPT.

AI’sPotentialforFunnelImpact

usecasedoyouthinkhasthegreatestabilitytoimpactconversionrates?

WhichAI

Inboundfollow-up

Leadnurture&qualification

Targetaccountoutreach

Personalizationofcontentandoffers

Other

0%10%20%30%40%50%60%70%80%90%100%

Topofthefunnel

Middleofthefunnel

Bottomofthefunnel

PostSale

Don’tbelieveAIimpactsthefunnel

AI’sPotentialforFunnelImpact

Whatstage

ofthef

unneldoy

outhinkAI

technol

ogieshave

thegrea

testability

toimpact

positive

ly?

0%10%20%30%40%50%60%70%80%90%100%

Lookingbeyondtheirownimmediateplans,nearlyhalf(45%)ofMarketingleadersratedlead

nurtureandqualificationastheAIusecasewiththehighestpotentialtoimpactconversionrates.Inboundfollow-up,whichthegroupselectedastheirtopplannedusecaseoverthenextyear,wasadistantsecondwhenitcametopotentialconversionrateimpact,withlessthanaquarterplacingitatthetopoftheirlist.

TherankingsoftopusecasesroughlyalignwithMarketingexecs’perceptionsofAI’spotentialpositiveimpactonfunnelstages.Justover44%said“Middleofthefunnel:QualifyingandconvertingleadstoSalesopportunities”wasthestagewhereAItechnologycoulddothemostgood,whichcorrelatestotheleadnurtureandqualificationusecasetheyratedmosthighlyinquestion8.

Thismayseemlikeacontradictionfromthegroup’sresponsesinquestion7,whereonly30%saidtheyexpecttheirAIusetohelpthemconvertleadsintoopportunitiesoverthenextyear.However,this

misalignmentmayindicatethatMarketingexecutivesrecognizethepotentialofAItoimpact

lead-to-opportunityconversionwhilelackingtheabilitytoapplyitattheirownorganizationinthecomingyear.

TrustinAI

WhenthinkingaboutyourplannedapplicationsofAItechnologyoverthenextyear,howmuchdoyoutrustAItoactautonomouslyinyourorganization?

Trustcompletely

Trustsomewhat

Someconcerns

Significantconcerns

0%10%20%30%40%50%60%70%80%90%100%

AIautonomyisatrickyarea.OneofthekeybenefitsofAIinbusinessisscalability.Buttotake

advantageofthatscalability,MarketingleadersmustbeabletotrustAIenoughtoallowittoactonitsown:insertingalargeamountofhumanoversightintotheequationcancelsoutmanyoftheefficiencygainspromisedbyAIadoption.

Overall,wefoundMarketingexecutiveshaveadecentleveloftrustinAIattheirorganizationinthenextyear.45%saytheyhavecompletetrustinAItoactautonomouslyintheirorganizations,while44.5%trustAIsomewhat.Only11%reportingsome(9%)orsignificantconcerns(2%).

IfwereturntothecorrelationbetweentheAItrustquestionandconfidenceinabilitytomeasureeffectiveness,wefindthatthosewhoweresomewhatornotatallconfidentintheirorganization’sabilitytomeasureAI’seffectivenesswereabouthalfaslikelytoreporthightrustinAI(26%),

underscoringthatabilitytoshowresultsiscriticaltosuccessinAIadoption.

ConcernsAboutUsingConversationalAI

forConversions

WhatconcernsdoyouhaveaboutusingConversationalAItoimproveconversions?

Losinghumanoversightin customerinteractions

AI'sabilitytodelivertrustworthy, brand-accurateinformation

Customerswillquestiontheauthenticity

Theprivacyandsecurityofdata

0%10%20%30%40%50%60%70%