餐飲業(yè)員工英語培訓

英語培訓電話預定C=Caller打電話詢問的客人

W=Waiter

服務生

C:

Hello.

Is

this

Chinese

Restaurant?

你好，是中餐廳嗎？

W:

Yes.

May

I

help

you?

是的，需要我效勞嗎？

C:

Yes,

I’d

like

to

reserve

a

table

for

tonight,

please.

我想預定今晚的座位。

W:

Certainly,

sir.

For

how

many

people,

Please?

好的，請問共有幾位？

C:

Six.

W:

At

what

time

（can

we

expect

you）?

請問您幾點到店？

C:

Oh,

at

7:00

tonight.

今晚七點。W:

Would

you

like

a

table

in

the

main

restaurant

or

in

a

private

room,sir?

先生，請問你想在大廳還是包間呢？

C:

The

main

restaurant

will

be

fine.

大廳的席位就可以了。

W:

Certainly,

sir.

A

table

for

six

at

7

tonight.

May

I

have

your

name

and

telephone

number,

please?

好的，今晚七點鐘，六個人的餐桌。可以告訴我您的姓名和電話嗎？

C:

Sure.

It’s

John

Smith

and

my

number

is

5959

790

當然可以。我叫約翰.史密斯，電話號碼是5959

7900.

W:

Thank

you

very

much,

Mr.

Smith.

My

name

is

Wang

Bin

and

we

look

forward

to

seeing

you.

史密斯先生，非常感謝您。

我叫王斌，非常期待您的光臨。

C:

See

you

tonight.

Goodbye.

W:

Goodbye.

再見。A:Waiter,atablefortwo,please.

服務生，請給我一張兩人的桌子。B:Yes,thiswayplease.

好的，請跟我來。A:Canweseethemenu,please？能讓我們看一看菜單嗎？B:Hereyouare.

給您。A:What’sgoodtoday

?

今天有什么好吃的？B:Irecommendcrispyandfriedduck.

我推薦香酥鴨。A:Wedon’twantthat.Well,perhapswe’llbeginwithmushroomsoup,andfollowbysomeseafoodandchips.

我們不想吃香酥鴨?；蛟S我們可以先吃蘑菇湯，然后再要點海鮮和土豆片。

B:Doyouwantanydessert？

要甜品嗎？C:Nodessert,thanks.Justcoffee.

不，謝謝?？Х染托辛恕?Afterafewminutes.)過了一會兒。A:Icanhavethecheck,please.結帳。C:George.Let’ssplitthis.

喬治，我們各自付帳吧。A:No,it’smytreattonight.

不，今天我請客。B:Cashorcharge,sir

？現(xiàn)金還是記帳？A:Charge,please.PutitonmyAmericanExpress.

記帳。請記入我的“美國運通信用卡”帳號。六月份英語培訓A:

Good

morning.

Can

I

help

you?

早上好。有什么能效勞的嗎？

B:

I

want

an

American

breakfast

with

friedeggs,

sunny

side

up.

我想要一份美式早餐，要單面煎的雞蛋。

A:

What

kind

of

juice

do

you

prefer,

sir?

您想要哪種果汁呢？

B:

Grapefruit

juice

and

please

make

my

coffee

very

strong.

西柚汁，還有，我要杯很濃的咖啡。

A:

Yes,

sir.

American

breakfast

with

fried

eggs,

sunny

side

up,

grapefruitjuice

anda

black

coffee.

Am

I

correct,

sir?

好的，一份美式早餐，要單面煎的雞蛋、西柚汁及一杯清咖啡，對嗎？

B:

Yes,

that’s

right.

是的。

A:

Is

there

any

thing

else,

sir?

還有什么嗎，先生？

B:

No,

that’s

all.

沒有了，謝謝。

A:

Good

morning,

sir.

I’ve

brought

the

breakfast

you

ordered.

早上好，先生。您要的早餐送上來了。B:

Just

put

it

on

the

table,

please.

請放在桌上。

A:

Do

you

need

anything

else,

sir?

先生，還有其他需要嗎？

B:

No

thanks.

A:

Would

you

please

sign

thisbill

first?

Thank

you,

sir.

好的，我立刻去取。麻煩您先簽了這張帳單，謝謝！七月份英語培訓服務流程：serviceprocedureGreettheguests問候客人Orderthedrinks上茶水Takeorders點菜Servethedishes上菜Settlethebill結賬Sayfarewell和客人道別中餐上菜：ChinesedishesColddishes涼菜Wine酒水Drinks飲料Hotdishes熱菜Soup湯Dessert甜點Riceornoodlesetc.米飯、面條等主食Fruit水果Word：橙汁orangejuice草莓汁strawberryjuice黑加侖汁blackcurrantjuice蘋果汁applejuice西瓜watermelon葡萄grape豆?jié){：soybeanmilkWhat

kind

of

food

do

you

prefer？你喜歡哪一種菜？

Do

you

like

Chinese

food？你喜歡中國菜嗎？

What

kind

of

food

do

you

like?Chinese

or

American？

你喜歡吃什么菜，中式的還是美式的？

What

would

you

liketoeat

for

dinner？你要吃什么？

What

would

you

like

to

order？

你要點些什么菜？

Have

you

ordered

yet？你點過菜了嗎？

No，not

yet，I

am

waiting

for

a

friend.I

will

order

later.

還沒有，我在等一位朋友，稍后再點。

八月份英語培訓Informationofthetablereservation

預訂信息Thenumberofthepersons

就餐人數(shù)Atableinthelobbyoraprivateroom大廳餐桌或包間Thedemandforthetableortheprivateroom客人對餐臺或包間的要求Thetimeofarrival到達的時間Underwhosename預訂姓名Thecontacttelephonenumber聯(lián)系電話三、服務用語RestaurantService1.Canyouusechopsticks?你會用筷子嗎？2.Wouldyouneedaforkandknife?您需要刀叉嗎？3.Wouldyouneedanapkinpaper?您需要餐巾紙嗎4.MayItakeawaytheplate?

我可以拿走這個碟嗎？5.Excuseme,letmechangeyourashtray.

打擾一下，讓我?guī)湍鼡Q煙灰缸。餐廳服務英語一、迎客、問候1、Goodmorning/afternoon/evening,sir/madam,welcometoourcoffeehouse/shop/restaurant.2、Howmanypersoninyourparty?

二、帶客入座1、Thisway,please.sir/madam.Followme,please.sir/madam.2、Howaboutthistable?三、遞菜單、酒水單

Thisisourmenuanddrinklist,sir/madam.四、問飲品1、Excuseme,sir/madam,wouldyoulikesomethingtodrinke?2、wehave……..whichonewouldyoulike?五、上飲品Excuseme,sir/madam,hereisyour…..六、點菜1、MayItakeyourordernow?sir/madam.2、Howwouldyoulikesteak/Lambchop?Howaboutyoursteak?一二成Rare三四成mediumrare五成medium七八成mediumwell全熟welldone七、重復點單Excuseme,sir/madam,youordered…Wouldyoulikeanythingelse?八、服務面包Whatkindofbreadwouldyoulike?softbread/hardbread…。九、上菜Hereisyoursoup/salad/steak……enjoyyourmeal,please。十、餐中服務1、Wouldyoulikesomemore…?2、MayItakeitaway?十一、餐后服務1、Wouldyouliketohaves