2023年甘肅省職業(yè)院校技能大賽高職教師組導(dǎo)游服務(wù)賽項(xiàng)樣卷E

第三部分導(dǎo)游英語口語測試題庫（80題）Dialogue1Performasalocalguide.Thetourgrouphaslunchinarestaurant.Oneofthetouristscomplainsthefoodistoocoldandtheserviceissopoor.Yourdialoguewillincludethefollowingpoints:Apologize.Giveareasonfortheproblem.Promisetotakeaction.Answerquestionsifthereareany.Dialogue2PerformasalocalguideinaBeijingcitybustour.Thetouristsaskyoualotofquestions.Yourdialoguewillincludethefollowingpoints:A.Introducethesculptureonyourleft.B.Introducetheplacesofinterestinthearea.C.Giveabriefintroductionofthenextstop.D.Answerquestionsifthereareany.Dialogue3Performasalocalguide.Afterthetourgroupcheckin,youmakeabriefintroduction.Yourdialoguewillincludethefollowingpoints:Giveabriefintroductionofthehotel.Roomservice,valetserviceandchildren’sfacilities.Informthedinnertimeandplace.Answerquestionsifthereareany.Dialogue4Performasalocalguide.YouarehelpingthetourgrouptocheckinatthereceptionofHiltonHotel.Yourdialoguewillincludethefollowingpoints:A:Greetings.B:Requestthetourists’passports.C:Givestheroomnumberanddirections.D:Advisesthemaboutthetimeforlunch.Dialogue5Performasalocalguide.Youarepickingupthetourgroupattherailwaystationplatform.Yourdialoguewillincludethefollowingpoints:A:Openaninformalconversation.B:Greetings.C:Askaboutthetrip.D:Checkingtheluggage.Dialogue6Actasalocalguide.YouaretakingatourgroupinShandongprovinceduringthespringfestival.ThetouristsareinterestedinChineseculturessuchasWushu,thespringfestival.Yourdialoguewillincludethefollowingpoints:A.GiveabriefintroductiontoWushu,suchasTaijiquan.B.Giveabriefintroductiontothecustomsofthespringfestival.C.Answersomequestionsaskedbythetourists.Dialogue7Performasalocalguide.Youareonthewaytothehotelafterpickingupthetouristsfromtherailwaystation.Yourdialoguewillincludethefollowingpoints:A:Greetings.B:Introducethebusdriver.C:Introducetheplacesofinterestinthecity.D:Introducethehotel.E:Givebestwishes.F:Answerquestionsifthereareany.Dialogue8Performasatourguidetakingagrouptotheseashore.Makesightseeingprecautionsbeforetheybeginthetour.Yourdialoguewillincludethefollowingpoints:A.Remindthetouristsofthingstotakewiththem.B.Giveadviceabouthowtorelaxandenjoythemselvesontheseashore.C.Forbidanyswimmingwithoutpermission.D.Tellthegroupthetimeofgathering.Dialogue9Performasalocalguide.Youarediscussingthetwo-daytourinNanjingwiththetourleader.Yourdialoguewillincludethefollowingpoints:A:Setstarttime.B:Confirmthescenicspotsonthefirstday.C:Confirmtheshoppingonthesecondday.D:Answerquestionsifthereareany.Dialogue10Performasalocalguide.YouarehavingthecruisetourontheWestLakewiththetourgroup.Yourdialoguewillincludethefollowingpoints:A:Talkabouttheboat.B:Introducethebuildingsontheislet.C:IntroduceSuCausewayandotherfamousscenicspots.D:Answerquestionsifthereareany.Dialogue11Performasalocalguide.YouaretouringtheancienttownofLijiang.Yourdialoguewillincludethefollowingpoints:A:Introducetheancientbuildings.B:IntroduceNaxipeople.C:Answerquestionsifthereareany.Dialogue12Performasalocalguide.YouaretouringDuFu’sThatchedCottageinChengdu.Yourdialoguewillincludethefollowingpoints:A:Introducetheitineraryintheafternoon.B:IntroduceDuFu’sThatchedCottage.C:TalkaboutDuFu.D:Answerquestionsifthereareany.Dialogue13Performasalocalguide.YouaretouringYan’an.Yourdialoguewillincludethefollowingpoints:A:Greetings.B:IntroducethescenicspotinYan’an.C:TalkaboutthehistoryofYan’an.D:Answerquestionsifthereareany.Dialogue14Performasalocalguide.Youareconfirmingthemealreservationwithawaitress.Yourdialoguewillincludethefollowingpoints:A:Introduceyourself.B:Checkthereservationlist.C:Confirmthetime.D:Preparedishesforavegetarian.E:Confirmthetypeofpayment.Dialogue15Performasalocalguide.YouaretalkingaboutChinesecuisinewithtourists.Yourdialoguewillincludethefollowingpoints:A:Introducethreemajorcuisinesintheworld.B:TalkaboutthefourfamouscuisinesinChina.C:Introducethecuttingskills.D:Answerquestionsifthereareany.Dialogue16Performasalocalguide.Youaretalkingaboutthechopstickswithtourists.Yourdialoguewillincludethefollowingpoints:A:Introducethehistoryofchopsticks.B:Talkaboutthetablemanners.C:Introducehowtousethechopsticks.D:Answerquestionsifthereareany.Dialogue17Performasalocalguide.Thetourgroupisintheteastore.Yourdialoguewillincludethefollowingpoints:A:Introducegreentea.B:Introducetheblacktea.C:Giveadvice.D:Answerquestionsifthereareany.Dialogue18Performasalocalguide.Thetourgroupisinthesilkshop.Yourdialoguewillincludethefollowingpoints:A:IntroduceChinesesilk.B:IntroducethisstoreC:Giveadviceforfamilygifts..D:Tryontheblueone.Dialogue19Actasalocalguidetoexplainlaundryserviceforyourtourgroup.Yourdialoguewillincludethefollowingpoints:A.Tellthetouriststhehotelhaslaundryservice.B.Tellthetouristshowtogetthisservice.C.Tellthetouriststheyshouldpaylaundryservicebythemselves.

Dialogue20Performasalocalguide.Atouristwantstoyoutoaccompanyhimtobuysomegifts.Yourdialoguewillincludethefollowingpoints:A:Introducethegiftshops.B:Agreetoaccompany.C:Setthemeetingplaceandtime.D:TakeataxiwithApp.Dialogue21Performasalocalguide.Atouristdoesn’tfeelwellonthewaytothescenicspot.Yourdialoguewillincludethefollowingpoints:A:Soothethetourist.B:Tellthedrivertothenearesthospital.C:Takecareofthetourist.D:Taketheothertouristsasscheduled.Dialogue22Performasalocalguide.Atouristcomplainsthebusistoomessy.Yourdialoguewillincludethefollowingpoints:A:Apologize.B:Giveareasonfortheproblem.C:Promisetotakeaction.D:Answerquestionsifthereareany.Dialogue23Performasalocalguide.ThetourgroupisgoingtoleaveforUSAtomorrow.Youareconfirmingtheitineraryforthenextdaywiththetourleader.Yourdialoguewillincludethefollowingpoints:A:Confirmflighttickets.B:Departuretime.C:Checkoutprocedure.D:Remindofthedocuments.Dialogue24Supposeyouareatourleader.SometouristswouldliketowatchtheperformanceofImpressionsoftheWestLakeintheevening.Yourdialoguewillincludethefollowingpoints:A.Tellthesetouriststhattheyshouldpayfortheperformancebythemselves.B.Suggestthattheyshouldgotherebytaxi.ItisabouthalfanhourtodrivefromthehoteltotheWestLake.C.Aftertheperformance,theycoulduseDidiCar-hailingapptorentacarandgobacktothehotel.Dialogue25Performasalocalguide.Thetourgroupisonthewaytothetheater.Atouristaskstheguidealotofquestions.Yourdialoguewillincludethefollowingpoints:A:IntroducethehistoryofPekingOpera.B:Explainthemake-up.C:IntroducethefamousartistMeiLanfang.D:Answerquestionsifthereareany.Dialogue26Performasatourleader.Attheairportterminal,youaretalkingwithoneofthecustomsofficersabouttheproceduresoftaxrefund.Yourdialoguewiththecustomsofficerwillincludethefollowingpoints:Showthetourists’passport,taxrefundformsandtheproductstheyhavebought.Handintheirstampedtaxrefundformsafterapproval.Inquirethedifferenceofclaimingtherefundedmoneyincash,creditcardandAlipay.Uponrequest,brieflyintroduceAlipay.Answerquestionsifthereareany.Dialogue27Performasalocalguide.Atouristisveryangrybecausethebathroomisinaterriblecondition.Yourdialoguewillincludethefollowingpoints:A:Apologize.B:Giveareasonfortheproblem.C:Promisetotakeaction.D:Answerquestionsifthereareany.Dialogue28Performasalocalguide.Atouristisveryangrybecausesomeofhisvaluableswerestolen.Yourdialoguewillincludethefollowingpoints:A:Apologize.B:Getthedetails.C:Promisetotakeaction.D:Answerquestionsifthereareany.Dialogue29Performasatourguide.Yougetalastminutenoticeof“changeofplan”whichrequiresyoutorushtotheHighspeedrailwaystationtomeetatourgroup.Thetouristshavebeenwaitingforalongtimewhenyougetthereandtheyarefullofgrumbles.Yourdialoguewillincludethefollowingpoints:Makeanapology.Explainthereasonsforbeinglate.Proposesomesolutions.Asktouriststofollowyoutotheparkinglot.Answerquestionsifthereareany.Dialogue30Performasalocalguide.Now,youaretakingTom,anindividualtouristfromBeijingDaxingInternationalairporttoBeijinghotel.Youaretalkingwithhim.Yourdialoguewillincludethefollowingpoints:A.Introduceyourself,yourtravelagencyandthedriver.B.Giveabriefintroductiontothecityandthehotel.C.Answersomequestionsaskedbythetourist.Dialogue31Performasalocalguide.ThetourleaderdemandstochangeHolidayInn,anddeclaresthathehasbookedthenearbySofitelhotel

.Yourdialoguewillincludethefollowingpoints:A.Askthetourleaderthereasonsforchanging.B.Confirmwiththetourleaderthattheextrapaymentabovestipulatedpriceandthefeesforcancelingreservationshouldbecoveredbythetourists.C.Reportthecasetoyourtravelagency.D.Tellthetourleadertheinstructionofthetravelagency.E.Answerquestionsifthereareany.Dialogue32Performasatourleader.ThedriverisparkingthecoachintheparkinglotofIntercontinentalHotel.Youandyourgrouparestillonthecoach.Yourdialoguewillincludethefollowingpoints:A.Askthetouriststostayinthecoach.B.Askthetouristsfortheirpassports.C.Askthedrivertokeepthecoachclosed.D.Answerquestionsifthereareany.Dialogue33Performasalocalguide.Afteridentifyingyourgroup,youfindthattwoguestslosetwopiecesofluggageandlookveryanxious.Youtrytohelpthemgetthemback.Yourdialoguewillincludethefollowingpoints:A.Soothetheguest.B.Asktheguestdetailsabouttheluggage:size,color,material,etc.C.Contacttheconcerneddepartmentoftheairport.D.Telltheguestyouwillkeepincontactwiththedepartmentconcernedwhentheguestisinyourcity.E.Answerquestionsifthereareany.Dialogue34Performasalocalguide.YouareexplainingthegoldenkeyserviceofRitzCarltonHoteltoyourVIPguest,Mr.Hunter.Mr.Hunterwillcelebratehismother’sbirthdaythedayaftertomorrow.Yourdialoguewillincludethefollowingpoints:A.TellMr.Hunterthatthehotelhasfirstclassgoldenkeyservice.B.MakeanintroductiontothegoldenkeyserviceespeciallyLovebirthdaypartyinthehoteltoMr.Hunter.C.ConfirmthatMr.Hunterwanttoholdthebirthdaypartyinthehotelandhelphimtocontacttherelevantconcierge.D.Answerquestionsifthereareany.Dialogue35Performasalocalguide.YouverifytheitinerarywithMr.Smith,thetourleader.Youfindthatthereareonemoretouristattractioninhistourplan.Mr.Smithinsiststhatthetripshouldbearrangedaccordingtohisplan.Yourdialoguewillincludethefollowingpoints:Makeaphonecalltoyourtravelagencytoknowthereasonforthedifference.ApologizetoMr.Smithforthemistakemadebyyouragency.Confirmthenewitinerarywiththetourleader.Answerquestionsifthereareany.Dialogue36Performasalocalguide.YouareonthewaytotheGreatWall.Thetouristswanttoknowmoreaboutit.Makeadialoguewiththem.Yourdialoguewillincludethefollowingpoints:A.IntroducethesignificanceoftheGreatWall.B.IntroducethemainscenicspotsintheGreatWall.C.Giveprecautions.D.Answerrelevantquestions.Dialogue37Performasalocalguide.Atouristcomplainsthattherearetoomanysitesofculturalheritageintheitineraryandaskstochangefornaturalscenery.Makeadialoguewiththetourist.Yourdialoguewillincludethefollowingpoints:Listenandrepeatthetourist’srequest.Explainthereasons.Dialogue38Performasatourleader.YouarecallingHiltonHotelforthefirsttimetoreservemealforyourtourgroup.Yourdialoguewiththereceptionistwillincludethefollowingpoints:A.Tellthereceptionistwhoyouare.B.Givedetailedinformationofyourtourgroup.C.Askforspecialfoodarrangementforsometouristsallergictoseafoodandsomelocalspecialdishesfortheotherguests.D.Answerquestionsifthereareany.Dialogue39Performasatourguide.OneofthetouristswantstoknowsomethingaboutShandongcuisine.Yourdialoguewiththetouristwillincludethefollowingpoints:A.BrieflyintroduceShandongcuisine,includingthreeregionalcuisines.B.Introducethelocalcuisineincludingsomelocalspecialdishes.C.Recommendsomerestaurants.D.Answerquestionsifthereareany.Dialogue40Performasalocalguide.YouareonthewaytothePotalaPalacewithagroup.TodaytouristswillcelebratetheTibetanNewYear.Theyseemtobequiteinterestedinit.Makeadialoguewiththetourists.Yourdialoguewillincludethefollowingpoints:A.IntroducethePotalaPalace.B.IntroducethetraditionalTibetanNewYear.C.Givesuggestions.D.Answersomequestionsaskedbythetourists.Dialogue41Performasalocalguide.Amemberofaninboundgroupaskstocancelhisjourneyforaseriousillness.Yourdialoguewillincludethefollowingpoints:A.Askforthereasonsforcancellation.B.Soothethetourist.C.Tellhimhecantalktohistravelagentabouttravelinsuranceclaimsandthepossibilityofarefundonanyunusedportions.D.Tellhimtheagencymayofferhelpandallexpensesincurredaretobecoveredbyhimself.E.Answerquestionsifthereareany.Dialogue42Performasatourguide.Atouristinroom400isveryannoyedabouttheloudmusicandvoicesfromroom401.Makeadialoguewiththetourist.Yourdialoguewillincludethefollowingpoints:A.Apologize.B.Giveexplanations.C.Offersolutions.D.Answerquestionsifthereareany.Dialogue43Performasalocalguide.SomeforeigntouristsareinterestedinChineseDragondance.Theywanttoknowmoreaboutit.Yourdialoguewillincludethefollowingpoints:A.BrieflyintroduceChineseDragonDance.B.TellthemtheymayhaveacloselookatDragonDanceonthesquarenearthehotelduring6p.m.to8p.m..C.Answerquestionsifthereareany.Dialogue44Performasalocalguide.AtouristfromAustraliawantstobuyasouvenir.Heisaskingforyouradvice.Yourdialoguewillincludethefollowingpoints:A.Inquiredetailsofthesouvenir.B.Tellhimhecanbargainwiththeshopkeeperandgivesometipsonbargain.C.Tellhimtobuythingswhichhewillnotregretfor.D.Answerquestionsifthereareany.Dialogue45Performasalocalguide.Beforeaday’stourstarts,wheneveryoneisonboard,youfacethetouristsasyouspeakoveraloudspeaker.Yourdialoguewillincludethefollowingpoints:Giveabriefintroductionofaday’stour.Tellthemtherewillbeashortstopinashoppingcenterintheafternoon.C.Answerquestionsifthereareany.Dialogue46Performasalocalguide.Youarecheckingoutfortendoubleroomsofthetourgroupinthefrontoffice,butthecashiermakesamistake.Yourdialoguewillincludethefollowingpoints:A.Tellthecashierwhoyouare.B.Checkoutforthegroup.C.Tellthecashierthatthegrouphasstayedinthehotelfor4daysinall,buthehasmiscalculatedthenumberofdays.D.Answerquestionsifthereareany.Dialogue47Performasatourguidetoseeacoupleoffattheairport.ThecouplehavestayedinChinaforfivedays.Yourdialoguewillincludethefollowingpoints:A.Makesureeverythingisintheluggage.B.ShowyourregretandaskfortheirimpressionsonChina.C.Bestwishestothetourists.

Dialogue48Thetourgrouparrivesattheairportandgetsoffthecoach.TheywilltaketheflightHJ355toHangzhou.Yourdialoguewillincludethefollowingpoints:A.Getsomecartsfortheirluggage.B.Gettheboardingpassesandluggageclaimcardsforthetourists.C.Remindthetouriststogettheirboardingpassesreadyforsecuritycheck.D.Saygoodbyetothetourgroup.

Dialogue49Supposeyouarethelocalguideandyouaccompanyyourguesttothehospital.Youtellthedoctorthesymptomsoftheguest.Yourdialoguewillincludethefollowingpoints:A.Describethesymptoms.B.Askiftheguestcancontinuethefollowingsightseeingactivities.C.Inquiredetailsconcerned.

Dialogue50Supposeyouarethelocalguideandyourguestscomplainthatthedishesaretoosaltyandthereisnoseafoodormeatdishes.Yourdialoguewillincludethefollowingpoints:A.Apologizefirst.B.Makeexplanations.C.Offersolutions.

Dialogue51Thetourleadertellsthelocalguidethatsomeguestsvomitseverely.Supposeyouarethelocalguide,dealwithitbymakingadialoguewiththetourleader.Yourdialoguewillincludethefollowingpoints:A.Inquirethedetails.B.Suggestthattheymaybesufferingfromfoodpoisoning.C.Askthegueststodrinkplentyofwater.D.Calltheambulance.

Dialogue52Afteraday’svisit,oneofyourguestswantstogooutbyhimself.Supposeyouarethetourguide,makeadialoguewithhim.Yourdialoguewillincludethefollowingpoints:A.Satisfytherequirementifitdoesnotaffectthewholeplanofthegroup.B.Remindtheguesttotakethenamecardofthehotelandnottostayouttoolate.C.Asktheguesttobecareful.

Dialogue53Halfanhourbeforelunch,thetouristsofthegrouprequirethatthewesternmealarrangedforthemshouldbechangedtoaChinesemeal.Supposeyouarethetourguide,pleasenegotiatewiththetourists.Yourdialoguewillincludethefollowingpoints:A.Thetourguideshouldexplaintothetouriststhatsuchrequestsshouldbemade3hoursinadvance.B.Iftheguestsinsist,tellthemthattheyshouldcovertheexpensethemselves.

Dialogue54Supposeyouarethetourguideandyoufindoneofyourforeigntouristsisbargainingataroadsidestandoversome“antiques”.Yougoforwardandhaveaconversationwiththeguest.Yourdialoguewillincludethefollowingpoints:A.Persuadetheguestnottobuyantiqueattheroadsidestand.B.Offersomeshopsforauthenticantiqueswithinvoice.C.Introducethecustomsrulesregardingtheantiques.

Dialogue55AtouristfromtheUKinMr.Zhang’sgroupwantstobuyajadecarvinginadesignatedstorefortourists,buthenoticesaflawinthecarvinganditistheonlyoneleftinthestore.ThetouristthenleavessomemoneywithMr.Zhangandaskshimtobuyoneforhimwhenit’savailableandhaveitshippedtotheUK.ActasMr.Zhangtomakeadialoguewiththeguest.Yourdialoguewillincludethefollowingpoints:A.Refusefirst.B.Ifitishardtorefuse,reporttothesuperiorforinstructions.C.Getenoughmoneyfromthetouristforpurchasingandshipping.

Dialogue56Asalocalguide,youareonthewaytovisitSuzhouGardens.Thetouristsseemtobequiteinterestedinthem.Yourdialoguewillincludethefollowingpoints:A.IntroducethecharacteristicsofSuzhouGardens.B.IntroducesomerepresentativeGardensinSuzhou.C.Answeranyquestionsaskedbythetourists.Dialogue57ActasthetourguidetocallthehousekeepingdepartmentofHiltonHotel.Tomorrowisthebirthdayofatourist.Yourdialoguewillincludethefollowingpoints:A.Tellthehousekeepingwhoyouare.B.Youwouldliketurn-downserviceforMs.LiinRoom808becausetomorrowisherbirthday.C.Asmallcakeandsomeroseswillbesenttothehotelwhilethetourgroupareout.YouwouldliketohavethecakeputonthetableofRoom808andtheflowersputinavase.

Dialogue58Atouristlosthispassport,andthegroupisgoingtotravelbyplane.Performasthetourguidetomakeadialogue.Yourdialoguewillincludethefollowingpoints:A.Listencarefullyforhisrequirement.B.Solutions.Dialogue59Duetotheshortageoftheticketsinthepeakseason,thetourgrouphastotakeanotherflighttothenextdestination,whichistwohourslaterthantheschedule.Thetouristsgrumble.Actasatourguidetomakeadialoguewiththem.Yourdialoguewillincludethefollowingpoints:A.Apologizetothetouristsfortheinconvenience.B.Clarifythecause.C.Tellthetouriststhearrangementsinthenexttwohours.Dialogue60Sometouristsgoouttovisitthenightmarket.Mr.Zhang,theirtourguidereceivesacallat12p.m.fromoccupantsinRoom506,sayingthattheywererobbedoftheircellphonesandwalletsatthenightmarketbythreeknife-robbers.Makeadialoguewithdifferentcharactersinthiscasesincludingthefollowingpoints:A.Askthedetailedinformation:when,where,how,thephysicalcharacteristicsoftherobbers.B.Callthe110immediatelyaftergettingtheaboveinformation.C.Reportthecasetothegroundoperatorsfordirections.D.Soothethetourists.Dialogue61PerformasalocalguideinJinan.Yourguestswanttotastesomelocalsnacksandaskforyouradvice.Makeadialoguewiththem.Yourdialoguewillincludethefollowingpoints:A.Introducesomerepresentativelocalsnacks.B.RecommendtheguestswheretohavethegenuinesnacksinJinan.C.Tellthegueststopayattentiontofoodhygiene.Dialogue62AtourguideisshowingagroupofforeigntouristaroundtheAncientCultureStreet.Thetouristsshowspecialinterestinsomesouvenirs.Yourdialoguewillincludethefollowingpoints:A.BriefintroductiontoChinesecalligraphyandChina’sfourtreasuresofstudy(文房四寶）.B.BriefintroductiontotheChinesefans.Dialogue63Supposeyouarethetourguide,twoforeigntouriststellyouthattheygetintouchwiththeirlonglostfriendsandwanttoinvitethemtotakepartintheactivitiesofthetourgroup.Yourdialoguewillincludethefollowingpoints:A.Figureouttheidentitiesoftheguests’friends.B.Tellthemthatyou’llhavetogetthepermissionofthetourleaderandothertouristsfirst.C.Tellthemtogettheirfriends’IDCardsandtravelfeeready.Dialogue64Asalocalguide,youareheadingforQingzhouAncientTownwiththetourgroup.However,youfindthattwomembersarenotpresentwhenyoudothenosecount.Sometouriststellyouthatthetwotouristswouldratherstayatthehotel.Youhaveaconversationwiththetourescort,Mr.Smith.Yourdialoguewillincludethefollowingpoints:A.Askhimifhehasalreadyknownit.B.Reachanagreementwithhimabouthowtodealwiththetwotourists.C.Makeagoodarrangementforthetwoguests.Dialogue65Actasalocaltourguide.Itisthefirstmealtime.Whentendisheswithasoupasstipulatedinthecontractareserved,fivetouriststellyouthattheyareBuddhistandaskyoutoarrangevegetarianmealforthem.Theysaytheymentionedthiswhentheysignedupforthetour.Makeadialoguewiththem.Yourdialoguewillincludethefollowingpoints:A.Tellthetouriststhatyouwillconfirmitwiththetravelagency.B.Apologizeforthemistake.C.Offersolutions.Dialogue66Asalocaltourguide,youareonthewaytoConfuciusTemple.Theguestsareveryinterestedinit.Makeadialoguewithhim.Yourdialoguewillincludethefollowingpoints:A.IntroducetheimportanceofConfuciusinChinesehistory.B.GiveabriefintroductiontoConfuciustemple.C.Answersomerelevantquestions.Dialogue67Amemberofaninboundgroupaskstocancelhisjourneyforanemergencyathome.Actasthelocalguidetomakeadialoguewithhim.Yourdialoguewillincludethefollowingpoints:A.Askforthereasonsforcancellation.B.Soothethetourist.C.Tellhimhowtodealwithrelevantfees.D.Offerhelpforhisleaving.Dialogue68Supposeyouarethetourguideandyouareleadingyourtourgrouptotheirrooms.Butoneofthetourgroupmembersisnotsatisfiedwithhisroombecausethewindowcannotbeopened.Yourdialoguewillincludethefollowingpoints:A.Apologizefortheinconvenience.B.Asktheguestforthereasonsofdissatisfaction.C.Promisetotalkwiththehotelmanagerandchangetheroomifitisavailable.Dialogue69Performasatourleader.YouturntofrontdeskandaskwhethertheWIFIserviceisavailableinthehotel.Yourdialoguewiththefrontdeskstaffwillincludethefollowingpoints:A.MakesureiftheWIFIserviceisofferedfreetohotelguestsaroundtheclock.B.Reconfirm the Internetaccessisavailableinthelobbyandtheroomsoftheguestsaswell.C.Askhowtousethedevicetosurftheinternet.Dialogue70Aforeignreligioustourgroupwishestogotochurchduringtheweekend.Actasthetourguidetomakeadialoguewiththetourists.Yourdialoguewillincludethefollowingpoints:A.Tellthemthatyouwillgetpermissionfromtheadministrationsofreligiousaffairsandpublicsecurityorgansfirst.B.Replytothemyourpositiveconfirmation.C.Tellthemnottohandoutanyreligiouspublicityandnottopreach.Dialogue71Asscheduled,thegroupwillvisittheMountHuangshanthismorning.Butitrainsheavilyandit’sverydangerousfortheguests.Asalocalguide,youwanttocancelthearrangementandgotoconsultwiththetourleader.Yourdialoguewillincludethefollowingpoints:A.Analyzethedangerofgoingonthetourinsuchheavyrain.B.Apologize.C.Giveexplanations.D.Offersolutions.Dialogue72SeveraloutboundtouristsrequestthattheystaybehindtoprolongtheirtourwhilethegrouphasfinisheditsscheduleditineraryandisgoingtoleaveChina.Performasthetourguidetomakeadialoguewiththetourists.Yourdialoguewillincludethefollowingpoints:A.M