《跨文化商務(wù)溝通》第三章-跨文化非語言溝通課后練習(xí)

1/1《跨文化商務(wù)溝通》第三章跨文化非語言溝通課后練習(xí)一、單項(xiàng)選擇題共9題1、（）Thestudyofpeople'sperceptionanduseofspace.A.gestureB.kinesicsC.expressionD.proxemics參考答案：D2、Facialexpressionsareimportantinhumancommunication,andsometimesitcouldbemisunderstoodasthe（）inculturalbackground.A.conversationsB.activitiesC.negotiationsD.differences參考答案：D3、Privatespacereferstothe（）thatpeoplehavefortheirownactivities.A.groundB.roomC.bedroomD.space參考答案：D4、（）Theprocessbywhichnonverbalbehaviorsareused,eithersinglyorincombinationwithverbalbehaviors,intheexchangeandinterpretationofmessagesinagivensituationorcontext.A.verbalcommunicationB.nonverbalcommunicationC.posturecommunicationD.face-to-facecommunication參考答案：B5、（）Thenonverbalbehaviorrelatedtothemovementofthebodyorpartofthebody.A.proxemicsB.complementC.kinesicsD.mannerism參考答案：C6、（）Itmeansthatnonverbalbehaviorcansupport,butcouldnotreplacetheverbalmessageincommunication.A.complementingB.substitutingC.communicationD.negotiating參考答案：A7、（）Itreferstothespacethatpeoplehavefortheirownactivities.A.personalterritoryB.personalfreedomC.publicspaceD.publicenvironment參考答案：A8、Nonverbalcommunicationistheprocessbywhich（）behaviorsareused.A.verbalB.nonverbalC.gestureD.posture參考答案：B9、Postureoftengoesunnoticedtomanypeople,owingtothe（）invarietyofcultures.A.manyB.changeableC.differencesD.variables參考答案：C二、判斷題共10題1、Nonverbalcodesplayanimportantpartincommunicationorinterculturalcommunication.對(duì)錯(cuò)參考答案：正確2、Asimpleeyegesturemightbeinterpretedinadiversityofmeaningsacrosscultures.對(duì)錯(cuò)參考答案：正確3、Howcloselypeoplepositionthemselvestooneanotherduringadiscussionortalkcannotcommunicatewhattypeofrelationshipexistsbetweenthem.對(duì)錯(cuò)參考答案：正確4、TheBritish,likeAmericans,believethatlookingsomeonedirectlyintheeyeisamarkofrudenessuntilamoreintimaterelationshipisestablished.對(duì)錯(cuò)參考答案：錯(cuò)誤5、Posturessendsamemessagestoallpeopleintheworld.對(duì)錯(cuò)參考答案：錯(cuò)誤6、Nonverbalbehaviorissignificantbecauseitspontaneouslyreflectsthesubconsciousness.對(duì)錯(cuò)參考答案：正確7、Asmanymovementsarecarriedoutatasubconsciousoratleastlow-awarenesslevel,kinesicmovementscarryasignificantriskofbeingmisinterpretedinaninterculturalcommunicationsituation.對(duì)錯(cuò)參考答案：正確8、Weputtheindexfingerandmid-fingerapartwithpalmagainstthereceivertomean“OK,”whichwasfirstusedbyWinstonChurchill.對(duì)錯(cuò)參考答案：錯(cuò)誤9、Personalterritorycanbelargeorsmall,whichismuchrelatedtocertainelementssuchasplace,sex,ageandcharacter.對(duì)錯(cuò)參考答案：正確10、Eyeslookingsidewayscanshowone'scoldnessandsuperciliousness.Itisimpolitetomoveyourheadsidetosidewhileyouarecommunicatingwithpeople,e.g.inIndiaorPakistan.對(duì)錯(cuò)參考答案：錯(cuò)誤三、簡答題共2題1、簡單闡釋非言語溝通的跨文化差別。參考答案：非言語溝通的跨文化差別表現(xiàn)在以下方面：體式語的差別和距離感的差異。體式語的差異表現(xiàn)在面部表情、手勢、身姿、眼神交匯等維度，同樣的體式在不同文化中有不同的默認(rèn)詮釋。距離感的差別主要體現(xiàn)在西方人默認(rèn)的“私人空間”較大，亞洲人默認(rèn)的“私人空間”較小。2、怎樣對(duì)待跨文化非言語溝通的差別？參考答案：首先，跨文化非言語溝通的差別客觀存在，需要面對(duì)；其次，必須站在民族平等的基本立場上理解不同的非言語溝溝通的表達(dá)形式；最后，在跨文化活動(dòng)中，需要不斷學(xué)習(xí)和積累不同文化非言語溝通的知識(shí)，避免誤解，成功地開展商務(wù)活動(dòng)。四、選詞填空題共12題1、Shruggingshoulderscanexpressthatoneisindifferent,powerless,orhavingno（）toconceal.（thought secret possibility）參考答案：secret2、Therearesixfunctionsofnonverbal（）ingeneral:accenting,complementing,contradicting,regulating,repeatingandsubstituting.（communication own intimate）參考答案：communication3、Theextended（）distancedemonstratesesteemanddeference.（thought personal possibility）參考答案：personal4、Lookingatapersonattentivelymight（）troublesinAsiancountries.（cause cross sideways）參考答案：cause5、Asiancultureisminimalistwhenitcomesto（）distance.（Personal cause cross）參考答案：personal6、Looking（）mightmeanone’scoldnessandsuperciliousness.（cause cross sideways）參考答案：sideways7、Asimpleeyegesturemightbeinterpretedinavarietyofmeaning（）cultures.（cause cross sideways）參考答案：cross8、The“OK”signisalrightinChinaandAmerica,yetoneshouldawareofthe（）ofmisunderstanding.（thought secret possibility）參考答案：possibility9、Oneshouldawareofthissituation:don’tdisturbapersonlostin（）.（thought secret possibility）參考答案：thought10、Privatespacereferstothespacethatpeoplehavefortheir（）activities.（communication own intimate）參考答案：own11、Therearefourtypesofdistanceshere:（）distance,personaldistance,socialdistance,andpublicdistance.（communication own intimate）參考答案：intimate12、Westernersvalue（）morethantheChineseininterculturalcommunication.（Personal cause cross）參考答案：personal五、案例分析題（可用中文答題）共1題1、HowCanYouStillSmile?

PeteristhegeneralmanagerofanAmericancompanyinChina.Recently,ChenJun,oneoftheChinesemanagersmadeamistakeatworkthatrequiredalotofefforttofix.ChenJunwasveryupsetaboutwhathadhappened,andcametoPeter'sofficetomakeaformalapology.

“Peter.I'vebeenfeelingveryupsetaboutthetroubleI'vecausedtothecompany.I'mheretoapologizeformymistake.IamterriblysorryaboutitandIwantyoutoknowthatitwillneverhappenagain.”ChenJunsaid,lookingatPeterwiththesmilehehadbeenwearingsincehewalkedintotheoffice.

Peterfoundithardtoaccepttheapology.HelookedatChenJun,andasked,“Areyousure?”

“Yes,I'mverysorryandIpromisethiswon'thappenagain,"JunChensaid,withasmileevenbroaderthanbefore.“I'ms