民航乘務(wù)英語(yǔ) 課件 -Mission 1 航前準(zhǔn)備

民航乘務(wù)英語(yǔ)EnglishforCabinCrewMission1Pre-flightBriefing任務(wù)一

航前準(zhǔn)備Part1：LearningObjectivesPart2：ConversationPart3：

AnnouncementMission1Pre-flightBriefingPart1LearningObjectives知識(shí)目標(biāo)：掌握航前準(zhǔn)備工作的職責(zé)和英語(yǔ)服務(wù)用語(yǔ)。能力目標(biāo)：1.運(yùn)用英語(yǔ)展開(kāi)航前相關(guān)工作。

2.具備相關(guān)英語(yǔ)廣播詞的聽(tīng)說(shuō)能力。素質(zhì)目標(biāo)：培養(yǎng)團(tuán)隊(duì)協(xié)作意識(shí)，增強(qiáng)職業(yè)認(rèn)同感。Mission1Pre-flightBriefingPart2ConversationI.Pointsofservicelanguage.（1）Introducingyourself介紹自己Iamthecaptainforthis?ight.我是本次航班的機(jī)長(zhǎng)。I’mcaptainGu.我是顧機(jī)長(zhǎng)。I’mthepursertoday,Sherry.我是今天的乘務(wù)長(zhǎng)，雪莉。I’mthe?ightattendant,Susan.我是乘務(wù)員，蘇珊。Mission1Pre-flightBriefingPart2ConversationI.Pointsofservicelanguage.（2）Introducingothers介紹他人Thisisourco-pilot,Jason.He’squiteexperienced.他是我們的副駕駛，杰森。他經(jīng)驗(yàn)豐富。Thisismycrewmember,Iris.It’sbeenthe?fthtimewe’veworkedtogether.這是我的乘務(wù)組員，艾瑞斯。這是我們第五次一起工作了。Thisismynewcolleague,Mary.It’sher?rst?ight.這位是我們的新同事，瑪麗。這是她第一次飛行。Mission1Pre-flightBriefing（3）Givinganaf?rmativeanswer給出肯定的回復(fù)OK,Isee./Yes,Igotit.好的，清楚了。/好的，知道了。Sure.Iwill./Allright.Noproblem.好的，我會(huì)的。/好的，沒(méi)問(wèn)題。Certainly.當(dāng)然。確定。Part2ConversationI.Pointsofservicelanguage.Mission1Pre-flightBriefing（4）Politegreetings禮貌問(wèn)候Howareyoudoingtoday?你今天過(guò)得怎樣？Howhaveyoubeenrecently?你最近過(guò)得如何？Ihaven’tseenyouforalongtime.Howareyou?好久不見(jiàn)。你還好嗎？It’s2monthssincelasttimewemet.IseverythingOK?上次見(jiàn)你是兩個(gè)月以前了。一切還順利嗎？Howaboutyourlast?ight?上一次飛行如何？Didyouhaveagoodrestlastnight?昨晚休息得好嗎？Mission1Pre-flightBriefing（5）Introductionsinpre-?ightbrie?ng航前準(zhǔn)備介紹內(nèi)容Our?ighttodayisMU5468,fromShanghaitoSanya.The?ighttimeis3hoursand15minutes.今天所執(zhí)行的航班是MU5468，上海到三亞，飛行時(shí)間3小時(shí)15分。Accordingtoweatherradar,moderateturbulenceisexpectedinhalfanhouraftertakeoff.根據(jù)天氣雷達(dá)顯示，起飛后半小時(shí)會(huì)有中度顛簸。Pleasetakegoodself-protectionduringturbulenceandremindpassengerstofastentheseatbelts.顛簸時(shí)，請(qǐng)大家做好自我防護(hù)，提醒旅客系好安全帶。OuraircrafttodayistheA320,witheightemergencyexitslocatedinthefront,middleandrearofthecabin.我們今天的機(jī)型是A320，共有8個(gè)緊急出口，分別位于客艙前部、中部和后部。Therearethreespecialpassengerstoday.Twospecialmealswillbeserved,onechildmealandonevegetarianmeal.今天有三位特殊旅客，兩份特殊餐，分別是一份兒童餐、一份素餐。Mission1Pre-flightBriefingPart2ConversationII.Listentotheconversationand?llintheblanks.音頻FA1，2，3：Flightattendant1/2/3C：CaptainP：PurserA：AllcrewMission1Pre-flightBriefingFA1：Hi.AreyouflyingtoSingaporeat9：00?FA2：Yes.Hello.I’mSusan.FA3：Hello.I’mAlice.FA1：Hello.MynameisAmy.It’sapleasuretoflywithyou.FA2&FA3：Nicetomeetyou,Amy.FA3：Amy,Irememberflyingwithyoubefore?FA1：Really?Oh,Irememberit.WeflewtoTorontotogethertwomonthsago.（1）

?FA3：Nottoobad,buttoomanymissions.I’mgladtoworkwithyouagain.FA1：I’malsoveryhappy.Scenario1Mission1Pre-flightBriefingFA1：Susan,haveyouhadanygoodflightexperiencesrecently？FA2：Actually,Ihadagreatflightlastweek.Ijustcamebackfrom（2）

.It’squiteabusyflight.Butfortunately,Ihaveagreatteam.FA1：That’scool.IlandedlatelastnightandthetimewassotightthatIalmostcouldn’tfindmypassport.IoncethoughtIcouldn’tparticipateintoday’smission.FA2：I’msogladyoufounditfinally.FA1：Yes,althoughittookmealongtime.Our（3）

willstartintenminutes.Ithinkwe’dbetterleavenow.Scenario1Mission1Pre-flightBriefingC：Goodmorning,everyone.IamcaptainGu,thecaptainofthisflightCZ351.Today,ouraircraftisA320,withatotalof（4）

fromGuangzhoutoSingapore.Theflighttimewillbe（5）

.TheweatherinSingaporeisgenerallygood,buttheremaybe（6）

duringtheflight,whichwillbeexperiencedinonehourandahalfasweestimate.P：OK,thecabinserviceshouldbealmostfinishedatthattime.C：That’sthebest.Anyway,wewillwarnyouasmuchaspossibleand（7）

atthesametime.Intheworstcase,youstopthecabinserviceimmediatelyandmakesuretoletallpersonnelsitdownandfastentheseatbelts.Doeseveryoneunderstand?A：Gotit,captain.C：Then,pleasefollowthepurser’sarrangement.Scenario2Mission1Pre-flightBriefingP：Goodmorning,everyone.It’smypleasuretoflyCZ351toSingaporewithyou.I’mMelissa,thepurseroftheflighttoday.Firstly,canIconfirmthateveryoneknowsyourjobsanddoorresponsibilities?A：Yes.P：Iwillassigntheregionalpersonincharge：FA1willberesponsibleforbusinessclass,andFA2willberesponsibleforeconomyclass.Accordingtotheflighttimeof3hoursand45minutes,weshould（8）

aftertakeoff.FA1：Helloeveryone!IamFA1,mainlyresponsibleforbusinessclass.IwillberesponsibleforthefrontgalleyserviceandoperatethedoorR1.Scenario3Mission1Pre-flightBriefingFA2：Hello,everyone.IamFA2,mainly（9）

.I

willsitnexttothedoorL2andoperatethedoorL2.P：Thereisapassengerwithababyonourplanetoday,andtheseatnumberis32C.FA2,canyoutakecareofthem?FA2：Noproblem,purser.P：OK.Accordingtoturbulenceinformationgivenbythecaptainabove,wewillcompletethedrinksandmealsserviceassoonaspossible.Ifthereisasuddenbump,wewill(10)

untiltheendofthe

turbulence.AmIunderstood?A：Sure.Gotit.C：Well,let’senjoyapleasantflight!Scenario3Mission1Pre-flightBriefingIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Howdothe?ightattendantsgreeteachotherwhentheymeetbeforethepre-?ightbrie?ng?（2）Whatflightinformationisreleasedbythecaptainatthebeginningofthebrie?ng?（3）Willthe?ightexperiencesometurbulence?Howdoesthecaptainestimatetheturbulence?（4）Which?ightattendantwilltakecareofthespecialpassengerin32C?（5）Howdoesthepurserassignthecrewmemberstoservebeverageandmealsduringthe?ight?IV．Practice.（1）Makeadialoguetointroduceyourselfandothercrewmembers.（2）Practicetheabovedialoguewithyourpartner.（3）Workingroups,andperformanewrole-playwithyourgroupmembers.Mission1Pre-flightBriefingPart3AnnouncementMission1Pre-flightBriefingI.Remindersonboarding.Ladiesandgentlemen,