管理理論與全球?qū)嵺`學(xué)習(xí)通超星期末考試答案章節(jié)答案2024年

管理理論與全球?qū)嵺`學(xué)習(xí)通超星期末考試章節(jié)答案2024年Mostpeople-processingservicesarelowcontactservices.

答案:錯(cuò)Bankingisanexampleofpossessionprocessingservices.

答案:錯(cuò)Servicesdirectedatpeople’smindscanbecalledmental-stimulusprocessingservices.

答案:對(duì)Paymentisatypeofenhancingservices.

答案:錯(cuò)Supplementaryservicesconsistoffacilitatingservicesandenhancingservices.

答案:對(duì)Intermsofsourcesofmessagesreceivedbytargetaudience,messagesoriginatingwithinorganizationincludewordofmouthandmediaeditorial.

答案:錯(cuò)Totalcostsofaservicetocustomersconsistofsearchcosts,purchaseandserviceencountercosts,andaftercosts.

答案:對(duì)Themainapproachestoservicespricingincludecost-basedpricing,competition-basedpricingandactivity-basedpricing.

答案:錯(cuò)Customerswithsocialmotivestendtousepersonalchannels

答案:對(duì)Forcomplexandhigh-perceivedriskservices,peopletendtorelyonself-servicechannels.

答案:錯(cuò)Mostpeople-processingservicescanbedistributedremotely.

答案:錯(cuò)Servicestaffperformanceinvolvesbothabilityandmotivation.

答案:對(duì)Themaincausesofrolestressinfrontlineemployeesincludepersonversusrole,organizationversusclient,andclientversusclient.

答案:對(duì)AccordingtotheRussellModelofAffect,skiingisatypeofserviceexperiencehighinarousalbutlowinpleasure.

答案:錯(cuò)Thepurposeofserviceenvironmentsistohelpfirmstocreatedistinctiveimageanduniquepositioning.

答案:對(duì)Thekeyweaknessofself-servicetechnologies(SSTs)isthattoofewSSTsincorporateservicerecoverysystems.

答案:對(duì)Factorspositivelyrelatedtotheadoptionofself-servicetechnologies(SSTs)includepositiveviewoftechnology,beliefinincreasedcontrol,anddistrust.

答案:錯(cuò)Theservicedeliverysystemforlow-contactservicesinvolvesinteriorandexteriorFacilities,aswellasothercustomers.

答案:錯(cuò)Market-focusedstrategyforservicesreferstoservingfewmarketsandofferingawidebreadthofservices.

答案:對(duì)Empiricalestimatesofcross-wageelasticitiesshowthat

答案:well-educatedlaborismorelikelytobecomplementarywithcapitalthanisunskilledlaborIftwoinputsaregrosscomplements,thecross-wageelasticityofdemandforthetwoinputswillbe

答案:negativeTheminimumwageisarelativelybluntinstrumentwithwhichtoreducepovertybecause

答案:mostworkerswhosewagesareaffectedbyminimumwageincreasesdonotliveinpoorfamiliesTheown-wageelasticityofdemandmeasures

答案:percentagechangeinquantityoflabordemandeddividedbypercentagechangeinwagesAnincreaseinthenumberofimmigrantscauses

答案:thelaborsupplycurvetoshifttotherightWithineachagegroup,peoplewith________aremostlikelytomigrate.

答案:alargeamountofeducationThehumancapitaltheoryofmigrationcomparesthecostsofamoveto

答案:thediscountedsumofincreasedutilitylevelsfromeachyearonthenewjobTheearningsofimmigrants,whencomparedtothoseofsimilarnativeworkers,

答案:startoutbelowthoseofthenativeworkers,butincreasemorerapidlyThemostimportantdeterminantofmigrationis

答案:ageWhichofthefollowingdoesNOTexplainwhypeoplearelesslikelytomovelongdistancesthanshortdistances?

答案:differencesinavailablesalariesIfskilledandunskilled