《商務(wù)英語函電》課件-Task 15 Writing task and reference answer 處理客戶索賠寫作練習(xí)及參考答案

WritingTask:HandlingCustomerComplaints

處理客戶索賠寫作練習(xí)及參考答案Scenario:ChristaKoch,theHeadofTextileDivisionofAdeccoTradingCorporationinZurich,Switzerland,haspurchased1,000piecesofBabyGirlPullovers1fromQingdaoVatradGroupCo.,Ltd.ShecomplainsthattheBabyGirlPulloversArt.No.8954.079arefullofholesafterjustonewash.Theyhavetowithdrawthisarticlefromtheirstoresduetotoomanycustomerclaims.SheasksTinaFeng,theExportManagerofQingdaoVatradGroupCo.,Ltd.,togiveheranexplanation,andlodgesaclaimforUSD30,659.AttachedisaSurveyReportinsupportofherstatement.

Part1:Gettingtoknowyourtask

Task:WriteanE-mailofsettlement

toChristaKochonbehalfofTinaFenginresponsetoChristaKoch'scomplaintbyofferingreasonablesolutions.NOTES:1.BabyGirlPullover:女嬰套頭衫2.complain:v.投訴，抱怨complaintosb.of/aboutsth.因……向……抱怨Wehavetocomplaintoyouofthedelayinshipmentwhichhascausedusmuchtrouble.我方不得不對你方推遲發(fā)貨給我們造成的不便表示不滿。complainthat…抱怨……Weregrettocomplainthatyourconsignmentofsweatersdoesnotconformtothesamples,eitherinqualityorincolor.我方抱歉投訴你方的毛衣質(zhì)量和顏色與樣品不符。

Part1:Gettingtoknowyourtask

complaint:n.投訴，抱怨make/lodge/lay/fileacomplaintwithsb.aboutsth.因……向……抱怨Theimporterhasfiledacomplaintwithourcorporationaboutpoorpackagingofthegoods.進(jìn)口商已經(jīng)就貨物的不良包裝向我們公司投訴。3.withdraw:v.撤回4.claim:n.v.索賠lodge/file/raise/putinaclaim提出索賠claimagainstsb.向某人索賠claimonsth.為某貨物索賠claimfor為某原因索賠claimfor索賠……金額

Part1:Gettingtoknowyourtask

NowpleasewriteanemailbasedonyourtaskinPart1.DearMrsChristaKoch,WearesorrytolearnfromyourE-mailthattheBabyGirlPulloversArt.No.8954.079arefullofholesafterjustonewash.Wewishtoexpressourdeepregretatthisincident.Weimmediatelygetintothismatterandstudiedyoursurveyreport.Wefoundthatitwasthemanufacturer’sfault.Thethreadswerenotproperlysewnupandknotted,andtherewerelongloops.Wehaveinformedthemanufactureraboutthisproblem.Inviewofourlong-standingbusinessrelations,wewillacceptyourclaimonthedefectiveproductsforUSD30,659.Weapologizefortheinconveniencecausedandpayspecialat