商務(wù)英語4-001-國開機考復(fù)習(xí)資料

本文檔的說明：文檔是由網(wǎng)絡(luò)收集整理而來！僅供同學(xué)考前復(fù)習(xí)用交際用語（單選題）問題1:-Thanksforinvitingmetotheparty,butI'mnotavailable.

-_____________________選項:Ihopeyoulikeit.選項:That'snotgood.選項:I'msorrytohearthat.參考答案是：I'msorrytohearthat.問題2:-HowwasyourtriptoLondon,Jane?

-______________選項:Oh,wonderfulindeed.選項:Byplaneandbybus.選項:Theguideshowedmetheway.參考答案是：Oh,wonderfulindeed.問題3:-Hi,I'mJack.

-__________I'mNancy.選項:Nicetomeetyou.選項:Hereyouare.選項:What'sup?參考答案是：Nicetomeetyou.問題4:-Isthereabanknearhere?

-___________________選項:No,Idon'tlikeit.選項:Yes.Isawitthismorning.選項:Yes.Thereisonejustdowntheroad.參考答案是：Yes.Thereisonejustdowntheroad.問題5:-Betty,we'llhaveabuffetpartynextSaturday.Willyoujoinus?

-______________Thankyou!選項:I'dloveto.選項:I'mafraidnot.選項:Bynomeans.參考答案是：I'dloveto.詞匯與結(jié)構(gòu)（單選題）問題1:Shestandsin__________positionintheline.選項:thefifth選項:five選項:thefive參考答案是：thefifth問題2:There_______________someadvantagestodoit.選項:is選項:are選項:be參考答案是：are問題3:Isthere_______inthemeetingroom?選項:anyone選項:everyone選項:someone參考答案是：anyone問題4:OK,let's______________adecisiontogopublic.選項:make選項:making選項:made參考答案是：make問題5:Inthecompany,allofthestaffhavetobelieve____________quality.選項:in選項:from選項:with參考答案是：in問題6:Melindawillsellherhouse___________.選項:byaccident選項:bychance選項:byauction參考答案是：byauction問題7:Thenyour___________willbesoldbyauction.選項:stiff選項:staff選項:stuff參考答案是：stuff問題8:Toattractinvestors,thegovernmenthas___________itstaxandlaborlaws.選項:adapted選項:applied選項:adjusted參考答案是：adjusted問題9:Ifpeople______we'reveryvaluable,theywon'tbuyourstock.選項:dothink選項:think選項:don'tthink參考答案是：don'tthink問題10:Sheisnotathome.She________beeninthelibrary.選項:wouldhave選項:musthave選項:shouldhave參考答案是：musthave問題11:How____________itistoday!選項:sunny選項:asunnyday選項:sunnyday參考答案是：sunny問題12:Travelers,when______thechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.選項:buy選項:buying選項:tobuy參考答案是：buying問題13:Respectingfellowteammateskeepseveryoneinagood______andencouragesoverallteamspirit.選項:mood選項:state選項:situation參考答案是：mood問題14:Current___________arethosedebtsthatmustbepaidwithintheyear.選項:assets選項:equities選項:liabilities參考答案是：liabilities問題15:Inbusiness,whateveryoudo,donot____________illegalbenefit.選項:chase選項:choose選項:challenge參考答案是：chase閱讀理解（單選題）TheAmericanideaofcustomerserviceistomakeeachcustomerthecenterofattention.Andwhereveryougo,goodcustomerservicemeansmakingcustomersfeelspecial.

Whencustomersgettoastore,theyaretreatedashonoredguests.Customersdon'tusuallyfindstoreclerkssittingaroundwatchingTVorplayingcards.Instead,theclerksgreetthemwarmlyandoffertohelpthemfindwhattheywant.Customersusuallydon'thavetoaskhowmuchitemscost,sincepricesareclearlymarked.

Whencustomersarereadytocheckout,theycangotothenearestandshortestcheckoutlane.Goodstoresopennewcheckoutlaneswhenthelineupsgettoolong.Someevenofferexpresslanesforcustomerswith10itemsorless.Aftertheypayfortheirpurchases,customersreceiveasmileandawarm“thankyouandhaveaniceday”fromtheclerk.

InAmerica,customerservicecontinueslongafterthesale.Manyproductscomewithamoneybackguarantee.Expensiveitemslikecars,computersorstereosoftenhaveawarrantythatensures

trouble-freeuseforaperiodofayearormore.Advertisementsregularlyincludethemotto,“Your

satisfactionisguaranteed.”Soifthereisaproblemwiththeproduct,customerscantakeitback.Thecustomerservicerepresentativewilloftenallowthemtoexchangetheitemorreturnitforafullrefund.

CustomerserviceinAmericagrowsoutofthebeliefthat“thecustomerisalwaysright”.Ifapersonreceivespoorservicefromastore,heprobablywillavoidshoppingthereinthefuture.Ontheotherhand,customersoftenremainloyaltoabusinessthathasexcellentserviceeveniftheirpricesarehigher.問題1:WhatistheAmericanideaofcustomerservice?選項:Tomakemoney.選項:Tomakeeachcustomerthecenterofattention.選項:Tomakeallthecustomersbuytheproduct.參考答案是：Tomakeeachcustomerthecenterofattention.問題1:Whatdocustomersfindwhentheyenterthestore?選項:StoreclerksaresittingaroundwatchingTV.選項:Storeclerksareplayingcards.選項:Storeclerksaregreetingthemwarmly.參考答案是：Storeclerksaregreetingthemwarmly.問題1:Aftertheypayfortheirpurchases,whatdocustomersreceivefromtheclerk?選項:Asmileandawarm“thankyouandhaveaniceday”.選項:Anegotiationfortheproduct.選項:Thepricemarkoftheproduct.參考答案是：Asmileandawarm“thankyouandhaveaniceday”.問題1:Expensiveitemslikecars,computersorstereosoftenhavea____________thatensurestrouble-freeuseforaperiodofayearormore.選項:warranty選項:admit選項:license參考答案是：warranty問題1:CustomerserviceinAmericagrowsoutofthebeliefthat“_____________________”.選項:thecustomerisalwaysright選項:thankyouandhaveaniceday選項:yoursatisfactionisguaranteed參考答案是：thecustomerisalwaysright閱讀理解（判斷題）Ifyouwanttobecomeafranchisee,thetipsbelowcanhelpyoutofindtheperfectopportunity.

Befocusedonyourpreference.Onthestageofdecision-making,thebottomlineis:Don'truleoutabusinesswithoutlearningorseeingwhattheday-to-daywilllooklike.Forinstance,thinkaboutamomreturningtotheworkforcewhoknowsshewantstointeractwithchildrenonadailybasis.Amongthehundredsofoptionsthere,sheneedstodecideifshewouldliketobehandsonasateacherorifshewouldrathermanageafacilitythattutorschildreninmath.Decidingbetweenthetwoiseasyifsheconsiderswhichday-to-daypositionshewouldpreferandhowthatwillimpactherothergoals.

Beproactivewithyourresearch.Afteryou'vedeterminedwhatroleyouwantinafranchise,it'simportanttostartresearchingdifferentoptions.Physicallyvisitmanydifferentfranchiselocationsandbrowsethewebandthendeterminewhatwillbeafitinyourcommunity.

Makesurethefranchiserhasexperience.Beforesigningontoafranchise,itisessentialtoaskthefranchiserabouttheexecutiveteamanditspastindustryexperience.Findoutifthecompanyleadershavehadsignificantexperienceatanotherfranchiseandarenowapplyingthatknowledgesuccessfully.

Readthefranchisedisclosuredocumentcarefully.Thefirstthingtolookatishowmuchafranchisewouldcosttopurchase.Makesureyouhaveafinancialadviserwhocanlookatthatitemwithyouandseethetypeofprofitafranchiseecanmakeonaverage.It'salsoimportanttotakealookatthepost-terminationclauseintheagreementtomakesurethatwhenyouwanttoleavethebusiness,youknowthetermswellandyourinterestsareproperlyprotected.問題1:Whendecidingonabusiness,itisnecessarytolearnorseewhattheday-to-daywilllooklike.選項:T選項:F參考答案是：T問題1:Beforeyou'vedeterminedwhatroleyouwantinafranchise,it'stimetostartthebusiness.選項:T選項:F參考答案是：F問題1:Beforesigningontoafranchise,theessentialjobistoaskthefranchiserabouttheexecutiveteamanditspastindustryexperience.選項:T選項:F參考答案是：T問題1:Whenreadingthefranchisedisclosuredocument,thefirstthingtolookatishowlongafranchisewouldtaketopurchase.選項:T選項:F參考答案是：F問題1:Whenyouwanttoleavethebusiness,youhavemadeenoughmoneyandyouaresatisfiedwiththat.選項:T選項:F參考答案是：F寫作（問答題）問題1:Writeaninvitationletteraccordingtotheinformationgivenbelow.

?Yournameandposition:SimonZhang,PresidentofTianjinTrustInt'lTradeCo.,Ltd.

?Yourbusinesspartners:Mr.JamesLaird,andMr.LukeSmith

?Timeofvisit:betweenJan.28andFeb.4

?Purposeofvisit:potentialfinancing

?Expensestobeborneby:yourbusinesspartnersDearMr.