2024-2025學(xué)年高中英語(yǔ)Unit23ConflictPeriodSevenWriting-投訴信學(xué)案含解析北師大版選修8

PAGEUnit23ConflictPeriodSevenWriting——投訴信本單元的寫作任務(wù)是寫一封投訴信，投訴信也叫埋怨信。一般是指當(dāng)自己的正常生活受到騷擾、自己的利益受到侵害或當(dāng)社會(huì)行為有失規(guī)范時(shí)，用來(lái)表達(dá)不滿心情和提出指責(zé)的信件。全部的投訴信都有一個(gè)共同點(diǎn)，就是最終是要收信人解決問(wèn)題，所以須要提出解決方案。寫作時(shí)應(yīng)當(dāng)留意假如題目中沒(méi)有給出解決方案，那么就要依據(jù)投訴內(nèi)容中的不滿提出自己的解決方案。詳細(xì)寫作步驟如下：首段：表明來(lái)信所要投訴的問(wèn)題，盡可能做到客觀禮貌，給讀者留下好印象，應(yīng)當(dāng)記住讀信人不肯定就是錯(cuò)誤的責(zé)任人，他的合作對(duì)事情的最終解決有著特別重要的作用。主體段落：寫明投訴的緣由并表示缺憾，實(shí)事求是地闡述問(wèn)題發(fā)生的經(jīng)過(guò)并指出問(wèn)題引起的后果?？梢哉f(shuō)詳細(xì)的理由，也可以說(shuō)問(wèn)題的詳細(xì)體現(xiàn)方式。結(jié)尾段：提出指責(zé)及處理的看法或敦促對(duì)方實(shí)行措施或者提出所希望的賠償以及補(bǔ)救方式。這段應(yīng)體現(xiàn)書信的禮貌原則，可以用類似“假如您能……，我將特別感謝”這樣的表達(dá)方式。還要留意做到公允、公正。留意：投訴信應(yīng)重點(diǎn)表明投訴的緣由，敘事應(yīng)客觀、精確、簡(jiǎn)潔，切忌夸大其詞。最終提出的解決方法應(yīng)切實(shí)可行。在表達(dá)自己的不滿時(shí)，語(yǔ)言要把握分寸，不失風(fēng)度。同時(shí)，在描述問(wèn)題時(shí)盡量采納被動(dòng)句式，使描述更加客觀、合理。[常用句式]1．開宗明義，引出話題I'mwritingtoyouabout...whichIboughtfrom...Herearethecopiesoftheguaranteeandthereceipt.Iamwritingtopointoutsomeproblemswith...2．說(shuō)明產(chǎn)品的問(wèn)題Inyouradvertisement,youclaimthat...However,thefirsttimeIwent.../However,afteronlyonewash,thecolorhadfaded.Therearesomeproblemsthatexistin...WhatIwanttosayisthatthereissomethingwrongwith...IwassodisappointedwhenIknew...3．第一次索賠的遭受WhenItook...backtotheshop,theassistantsaid...Shewasnotpolitetome./Shebehavedinbadmanners.4．明確地提出你的要求Iwouldlikeyoutorefundmymoney.UnlessIreceiveasatisfactoryreplyIwill...Ifyoucan't...Iwill...Takingintoaccountallthefactorsabove,Irequestthat...Irequestthatyoushouldtakeeffectivemeasurestodealwiththeproblems.5．結(jié)束語(yǔ)Ilookforwardtohearingfromyou./I'mwaitingforyourreply.Ifyoucan'tdealwiththeproblem,Iwillgotocourt/gototheConsumers'Association/takelegalaction...假設(shè)你叫李華，和父母乘英國(guó)某航空公司的航班ZF2730從上海到英國(guó)倫敦去看球賽，但是本該16點(diǎn)到達(dá)倫敦的飛機(jī)無(wú)故延遲了兩個(gè)小時(shí)，導(dǎo)致你們錯(cuò)過(guò)了19點(diǎn)的競(jìng)賽。請(qǐng)你就此給該航空公司的上層寫一封投訴信。詞數(shù)：100左右。開頭和結(jié)尾已給出，不計(jì)入總詞數(shù)。DearsirorMadam，________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours，LiHua審題謀篇1．明確體裁話題：投訴信，投訴服務(wù)質(zhì)量；2．確定時(shí)態(tài)人稱：一般過(guò)去時(shí)；第一和其次人稱為主；3．布局文章架構(gòu)：首段：點(diǎn)明問(wèn)題；中段：闡述經(jīng)過(guò)；尾段：訴求。用詞造句1．表達(dá)我對(duì)……的不滿expressmydissatisfactionwith...2．預(yù)訂……的票booktheticketsfor...3．預(yù)定到達(dá)……bescheduledtoarriveat...4．原來(lái)有足夠的時(shí)間做某事wouldhaveenoughtimetodosth.5．把某人從……送到……transportsb.from...to...6．真誠(chéng)地希望……sincerelyhopethat...7．給我們一個(gè)好的理由……giveusagoodreasonfor...8．努力做某事make_an_effort_to_do_sth.9．我寫此信是為了表達(dá)對(duì)8月18日從上海飛往倫敦的ZF2730航班延誤的不滿。Iamwritingtoexpress_my_dissatisfaction_with_the_delay_offlightZF2730onAugust18thfromShanghaitoLondon.10．我們已經(jīng)預(yù)訂了足球賽的票。Wehadalreadybooked_the_tickets_forthefootballmatch.11．那意味著我們會(huì)有足夠的時(shí)間從機(jī)場(chǎng)趕到體育館。Thatmeantwewouldhave_enough_time_to_transport_ourselves_fromtheairporttothestadium.12．這使我們錯(cuò)過(guò)了競(jìng)賽。Thismadeusmiss_the_match.連句成篇DearSirorMadam，I_am_writing_to_express_my_dissatisfaction_with_the_delay_of_flight_ZF2730_on_August_18th_from_Shanghai_to_London.I_hoped_to_watch_a_football_match_in_London_with_my_parents._We_had_already_booked_the_tickets_for_the_football_match._I_thought_our_plan_was_excellent,_for_the_flight_was_scheduled_to_arrive_at_the_airport_in_London_at_16：00_and_the_match_would_begin_at_19：00,_which_meant_we_would_have_enough_time_to_transport_ourselves_from_the_airport_to_the_stadium._However,_the_plane_was_delayed_by_two_hours,_which_made_us_miss_th