任務三醫(yī)院護士與協(xié)作人員的溝通情境一與影像科室工作人員的溝通課件

任務三醫(yī)院護士與協(xié)作人員的溝通情境一與影像科室工作人員的溝通主講人：徐芙蓉副主任護師單位：湖南省人民醫(yī)院Task3CommunicationbetweenhospitalnursesandcollaboratorsSituationICommunicationwiththestaffoftheimagingdepartmentSpeaker:XuFurong(DeputyChiefNurse)Unit:HunanProvincialPeople'sHospital情境案例Situationalcase與影像科室工作人員的溝通Communicationwiththestaffofimagingdepartmentthestaffofimagingdepartment場景1一位急診搶救病人晚上病情變化，醫(yī)生邊下醫(yī)囑邊讓護士聯(lián)系緊急床旁B超，

急診護士小吳去聯(lián)系B超師：“喂！B超室嗎？這里是急診搶救室有病人需要床旁B超，快送過來”。

B超師：有費用申請單嗎

小吳：啊

B超師：費用申請單！沒有費用申請單我們是不過去的，等你有單子再說吧！

兩人僵著了。

醫(yī)生重新打電話才解決問題。與影像科室工作人員的溝通CommunicationwiththestaffofimagingdepartmentthestaffofimagingdepartmentScenario1Anemergencypatient'sconditionchangedatnight,andthedoctorinstructedthenursetocontacttheemergencybedsideultrasound,EmergencynurseXiaoWuwenttocontacttheB-ultrasoundspecialistandsaid,"Hello!IstheB-ultrasoundroomavailable?Thisistheemergencyrescueroom.TherearepatientswhoneedbedsideB-ultrasound,pleasebringthemoverquickly.Ultrasoundtechnician:DoyouhaveafeeapplicationformXiaoWu:AhB-ultrasoundteacher:Expenseapplicationform!Wecan'tgowithoutafeeapplicationform.Let'swaituntilyouhavetheform!Thetwoofthemfroze.Thedoctorcalledagaintosolvetheproblem.與影像科室工作人員的溝通Communicationwiththestaffofimagingdepartment場景2ICU病人晚上病情變化，患者原有腎病綜合征，入院查尿蛋白高，今天重查的結(jié)果未到，護士小劉打電話問詢檢驗科。

小劉表情急，語氣卻溫和：您好！請問是檢驗科嗎？我是中心ICU護士。

檢驗科人員

：是的，有什么事嗎？

小劉：請問ICU5床病人今天送檢的報告到了嗎？我們在系統(tǒng)沒查到，現(xiàn)在他病情轉(zhuǎn)危，我們需要看他的尿蛋白指標。麻煩幫我看下！謝謝啊！

檢驗科人員：好，我馬上查看下標本，請稍等一會，檢驗科人員：我剛查看過標本了，他標本是下午送達，一般明早出結(jié)果，剛我加急給做了，結(jié)果1分鐘就進系統(tǒng)，你馬上就能看到。

小劉：好的，好的，多謝支持！

檢驗科人員：不客氣啦！應該支持工作！

與影像科室工作人員的溝通CommunicationwiththestaffofimagingdepartmentScenario2TheICUpatient'sconditionhaschangedatnight.Thepatienthasahistoryofnephroticsyndromeandwasdiagnosedwithhighurinaryproteinuponadmission.Theresultsoftoday'sreexaminationwerenotavailable,NurseXiaoLiucalledtoinquireaboutthelaboratory.XiaoLiuwasanxious,buthistonewasgentle:Hello!Excuseme,isthisthelaboratorydepartment?IamanurseinthecentralICU.Laboratorystaff:Yes,whatcanIdoforyou?XiaoLiu:MayIaskifthereportforICUbed5patient'sexaminationtodayhasarrived?Wedidnotdetectitinthesystem,andnowhisconditionisturningcritical.Weneedtocheckhisurineproteinindicators.Couldyoupleasehelpmetakealook!Thankyou!Laboratorystaff:Okay,Iwillcheckthespecimenimmediately.PleasewaitamomentAmomentlater,thelaboratorystaff:Ijustcheckedthesamples.Theyweredeliveredintheafternoonandusuallycomeoutinthemorning.Ijustmadeanurgentefforttodoit,andtheresultswillenterthesysteminon