英語導(dǎo)游證考試試題

PartThreeQuestionsand

Answers

第三部分現(xiàn)場導(dǎo)游考試知識題

I.QuestionsandAnswersonTourismofChina

I.導(dǎo)游綜合知識題

1.Chronically,whatarethedynastiesinChinesehistory

Theyare:XiaDynasty,ShangDynasty,ZhouDynasty,QinDynasty,

HanDynasty,ThreeKingdom,EasternandWesternJinDynasties,

SuiDynasty,TangDynasty,SongDynasty,YuanDynasty,MingDynastyand

QingDynasty.

2.WhataretheinitialnamesforGuizhou,Sichuan,Yunnan,Shaanxi

andGansuProvinces?

QinorGuiforGuizhouProvince;ChuanorShuforSichuanProvince;

YunorTianforYunnanProvince;ShaanorQinforShaanxiProvinceand

GanorLongforGar.suProvince.

3.PleasenamefivefamousmountainsinChina.

Theyare:Mt.TaishaninTaianCity,ShandongProvince;Mt.Huashan

inHuayinCounty,ShaanxiProvince;Mt.HenshaninHenshanCounty,

HunanProvince;Mt.HenshaninHunyuanCounty,ShanxiProvinceand

lastlyMt.SongshaninDengfengCounty,HenanProvince.

4.WhatarethefourfamousHolyBuddhaMountainsinChinaWhatarethe

threefamousgrottoesinChina?

FourHolyBuddhaMountainare:Mt.WutaiinShanxiProvince;Mt.Emeiin

SichuanProvince;Mt.PutoinZhejiangProvinceandMt.Jiuhuain

Anhuil^rovince.

Threefamousgrottoesare:MogaoGrottoesinDunhuang,Gansu

Province;YungangGrottoesinDatong,ShanxiProvince;andLongmen

GrottoesinLuoyang,HenanProvince.

5.InsouthofYangtzeRiver,therearethreefamouspavilions,what

arethey

Theyare:YuoyangPavilioninYucyangCity,HunanProvince;Huanghc

PavilioninWuhanCity,HubeiProvinceandTengwangPavilionin

NanchangCity,JiangxiProvince.

6.Approximately,howlongistheBeijing-HangzhouGrandCanalWhere

areitsstartingpointandendpoint

ItrunsfromTongzhou,BeijinginthenorthtoHangzhouinthesouth

withalengthofabout1800kilometers(1974kilonmetersexactly).

7.WhatarAthe“ThreeTraasures"ofMt.ChanghaiFnrAstAreain

JilinProvince

Theyare:Ginseng,martenfurandantler.

8.WhereisConfuciusJshometownAndwhatisitfamousfor

Confucius'shometownislocatedinQufu,ShandongProvince.It's

famousforConfucianTemple,ConfucianForestandConfucianMansion.

9.Chinaisfamousforitstraditionalhandicrafts.Whatarethe

“ThreeNationalTreasures“ofChinesehandicrafts

Theyare:thecloisonnefromBeijing,theporcelainfromJingdezhen

andthetuotailaccuerfromEuzhou.

10.WhatisthecharacteristicoftraditionalChinesepaintingAnd

howmanytypesofChinesepaintingarethere

ThecharacteristicoftraditionalChinesepaintingisits

presentationtechniqueofinklines.TherearethreetypesofChinese

painting:figurepainting,flowerandbirdpainting,andmountainand

waterpainting.

11.PleasenamefourmostfamouslovestoriesinChina.

Theyare:WhiteSnakeLady;theRomanceofLiangShanboandZhu

Yingtai;MengJiangnvLookingforHerHusbandandlastlytheCowherd

andGirlWeaver.

12.What,sthesymbolofTourismofChina?Whatisitsorigin

ThesymbolofTourismofChinaistheuHorseonFlyingSwallow”.It

originatesfromthpEast.prnHanDynastyhronznwarp”Hors。onElying

Swallow”.

13.Chinaisknownforitsculinaryart.Whataretheeightmajor

cookingstylesinChina

Theyare:ShandongCuisine,SichuanCuisine,HuaiyangCuisine,

GuangdiongCuisine,HunanCuisine,FujianCuisine,AnhuiCuisineand

ZhejiangCuisine.

14.Chinaisthehomeoftea.PleasenamethemostfamousteasinChina

(nameatleastfivebrands).

Theyarc:WestLakeGroenTea,DongshanGreenShellTea,AnxiTie

GuanYin,Keemun(ablackteaproducedinQimne,AnhuiProvince),

SilverNeedleTeainHunan,LushanYunwuGreenTea,DongdingOclong

Tea,YunnanPu'erTea,andSuzhouJasmineTea.

15.Whatarethe"FourTreasuresofStudy”

Theyare:theXuanPaper,theHuWritingBrush,theHuiInkStick

andtheDuanInkSlab.

16.PleasenameatleastfivefamousgardensinSuzhou.

TheyareLingeringGarden,HumbleAdministration'sGarden,Lion

Grove,GardenoftheMasterofNets,SurgingWavePavilionand

ZhouzhuangVillage.

17.PleasenamefivemajorscenicspotsinShanghai.

Theyare:TheBund,YuGarden,OrientalPearlTower,JadeBuddhaTemple

andPudongNAWArpa/Distriet.

18.InSuzhou,thereisawell-knownBuddhistTemplewhichenjoyshigh

reputationinJapan.WhichtempleisitItissaidthereisaTang

poemrelatedtotheTemplePleasenamethepoemanditswriter

ThetempleisIlanshanTemple.TheTangDynastypoemis“Night

AnchorageatMapleBridge（楓橋夜泊）.ItwascomposedbyZhangJi.

19.Whatisthenameofthehighestbuildingunderconstructionin

ShanghaiHowhighisitAndwhereisitlocated

ThebuildingisShanghaiGlobalFinancialCenter.Itis420.5meters

highandlocatedbyShanghaiJinMaoBui1dinginPudongNew

Area/District.

20.Whichareaiscalled"YangtzeRiverDelta“Rightnow,howmany

citiesdoesitconsistof

YangtzeRiverDeltaisoneofthemostdevelopedareasinChina.At

present,itconsistsof23citiesinZhejiang,Jiangsu,Shanghaiand

AnhuiProvinces.

21.InYangtzeRiverDelta,thereare3cross-seabridges.Whatare

theirnamesandlength

TheyareHangzhouBayBridge,36kilometerslong;JintangBridge,

26.54kilometerslongandEastSeaBridge,32.5kilometerslong.

22.WhatarethelocalspecialtiesinJiangsuProvince

NanjingFlatDucks,RainingFlowerPebbles,DanyangWine,SuzhouSilk,

GroanShallTeaandZhengjiangFragrant.Vinngar.

23.WhatisthepromotionsloganofZhejiangTourism

uLyricalLand,ScenicZhejiang”

24.WhatarethesizeandpopulationofZhejiangProvincePleaseuse

onesentencetogeneralizeitstopography.

ZhejiangProvincecoversanareaof10.0018squarekilometerswitha

populationof467.7million.Itstopographyfeatureis70%mountains,

10%waterand20%farmland/cropland.

25.ZhejiangProvinceisfamousforitsfolkcarvings.Whatarethemost

well-knownwThreeCarvings"

Theyare:YueqingBoxwoodCarving,DongyangWoodCarvingand

QingtianStoneCarving.

26.WhatarethespecializedmarketsinZhejiangProvince?

Theyare:YiwuChinaSmal1CommoditiesMarket,

ShaoxingLightTextileTown,YongjiaButtonsMarket,

HainingChinaLeatherTownandYongkangHardwarcTown.

27.PleasenamefourprivatelibrariesinZhejiangProvince.

Theyare:TianyiPavilioninNingbo,WenlanPavilioninHangzhou,

JadeSeaBuildinginRuianWenzhouandJiayeTanginNanxunHuzhou.

28.PleaselistfiveancienttownsinZhejiangProvinee.

Theyare:NanxunTowninHuzhou,XitangTowninJiashan,Wuzhenin

Tongxiang,LongmenTowninFuyangandLianglongTowninYuyao.

29.PleasenameeightriversinZhejiangProvince.

Theyare:QiantangRiver,OuRiver,Cao'eRiver,YongRiver,

FeiyunRiver,AoRiver,EastandWestTiaoStream.

30.Upto2005,whichcitiesinZhejiangProvincehavewonthetitle

of“ModelCityofEnvironmentalProtection”

Theyare:Ningbo,Hangzhou,ShaoxingendFuyang.

31.WhichistheearliestNeolithicagesiteinZhejiangProvinceand

howoldisit

TheearlistNeolithicagesiteistheAcross-LakeBridgein

Xiaoshan.it"s8,000yearsold.(Itelatesbackto8,000yearsago.)

(Ithasahistoryof8,000years.)

32.HowmanycitiesdoesQiantangRiverpassbyHowlongisitssection

inZhejiangProvince

ItpassesbyChunan,Jiande,Tonglu,Fuyang,Hangzhouand

Haining.ItssectioninZhejiangProvinceisabout360kilometerslong.

33.WhatweretheFiveBuddhistTemplesratedinSouthernSongDynasty

Theywere:JingshanTempleinYuhang,LingyinTempleinHangzhou,

JingciTempleinHanghou,TiantongTempleinNingboand

KingAsokaTempleinNingbo.

34.BesidesWestLakeinHangzhou,howmanyWestlakesaretherein

ChinaWherearetheylocated(nameatleastfiveplaces)

BesidesWestLaskinHangzhou,therearethirty-fiveWestLakesin

China.TheyamWpstLakpinFuzhou,WostLak。inLanzhou,Wost.Lakain

Haikou,WestLakeinQingdao,WestLakeinShenyang,WestLakeinGuilin,

WestLakeinHuizhou,WestLakeinNanchang,SlenderWestLakein

Yangzhou,etc.

35.WhenwastheearliestGreatWallbuilt

ItisgenerallybelievedthattheearliestsectionoftheGreatWal1

wasbuiltduringtheWaringStatesPeriod,thatis,duringthefifth

centuryBC.

II.QuestionsandAnswersonTourismofHangzhou

II.杭州導(dǎo)游知識題

1.Howmanynationalscenicareasandnaturereservesaretherein

HangzhouWhatarethey

TnHangzhou,therearetwonationalscenicareas:WestLakeArea

andFuchunRiverAreaandtwonationalnaturereserves:

TianmuMountainandCaolPeak.

2.WhenwasthefirstWestLakeExpoheldAnduntilnow,howmany

WestLakeExposhavebeenheldinHangzhou

ThefirstWestLakeExpowasheldinHangzhouin1929.Upto2007,

NineWestLakeExposhavebeenheldinHangzhou.

3.ForhowmanytimeswasHangzhoumadethecapitalofthecountry

Andatwhattimewasitmadethecapitalofthecountry

Hangzhouwasmadethecapitalofthecountrytwice.Itservedasthe

capitalcityofWuyiiAKingdominth。FiVADynastiASfrom907to978,

whichlasted72years;andthecapitalcityofSouthernSongDynasty

from1127to1279,whichlasted223years.

4.Pleasenameatleastfiveeminentfiguresinhistorywhowere

nativesofHangzhou.

Theyare:SunQuan,QianLiu,BiSheng,YuQian,ShenKuo,Gong

zhizhen,YuanMei,ZhangTaiyan,YuDafu,XiaYanetc.

5.WhatarethespecialtiesofHangzhou,(nameatleastfive)

Theyare:WestLakeDragonWellGreenTea,WestLakeWaterShield,

WestLakeLotusRootPowder,HangzhouChrysanthemum,JingshanGreen

Tea,TangxiLoquat,ChanghuaSmallWalnut,etc.

6.WhatarethemajorartsandcraftsfromHangzhou(nameatleast

five)

Theyare:HangzhouSilk,WestLakeBrocade,ZhangXiaoquanScissors,

WangXinjiFans,WestLakeSilkParasols,TianzhuChopsticks,

XiaoshanLace,WovenBambooArticles,etc.

7.WhatarethetraditionalHangzhouCuisines(nameatleastfive)

Theyare:BeggarJsChicken,WestLakeCarpinVinegarSauce,Dcngpo

Pork,ShelledShrimpwithDragonWellGreenTeaLeaves,SisterSong'

sFishBroth,DeepFriedSoybeanScumRolls,HamCubeStewedinHoney

Sauce,etc.

8.WhatarethetypicalDimSumsinHangzhou(nameatleastfive)

Theyarp：WnHi11CrispCakos,HappyPairs,'Cat'sEar,Baauty'

sTongue,FriedDoughSticksWrappedinPancakewithshallot,etc.

9.Whataresomewell-knownteahousesinHangzhou(nameatleastfive)

Theyare:LakesideTeahouse,QingtengTeahouse,LanbaoTeahouse,

Men'erTeahouse,WuHillTeahouse,DragonWellTeahouse,Xinyuan

Teahouse,etc.

10.Pleasenameatleastfivewell-knownrestaurantsinHangzhou

Theyare:Louwailou,Zhiweiguan,Zhangshenji,HongniGrand

Restaurant,NewHuazhongchen,HangzhouRestaurant,NewKaiyuanGrand

Restaurant,GondenSunshine,etc.

11.Howmany5-starhotelsarethereinHangzhouWhatarethey/?

（nameatleastfive）

Thereare105-starhotelsinHangzhou.Theyare:RadissonPlaza

HotelHangzhou,WorldTradeCenterGrandHotelZhejiang,NewCentury

HotelGrandHangzhou,HangzhouGrandMetroparkHotel（杭州維景大酒

店），WestLakeStateGuesthouse,SofitelWestlakcHangzhou（杭州索

菲特西湖大酒店），HowardJohnsonOrientalHotelZhejiang（東方豪生

大酒店）,Shangri-LaHotelHangzhou,HyattRegencyHangzhou（杭州凱

悅酒店），andZhejiangInternationalHotel

12.PleasenameatleastfivememorialhallsofnotablesinHangzhou.

Theyare:SuDongpoMemorialHal1,BaiJuyiMemorialHall,,Zhang

TaiyanMemorialHall,WuChangshuoMemorialHall,HuangBinhong

MemorialHal1,PanTianshouMomoriaIHall,l.iShut.ong,MaYifu

MemorialHall,XiaYanMemorialHall.

13.WhatarethecitytreeandcityflowerofHangzhou

Sweetosmanthusisitscityflowerwhilecamphorisitscitytree.

Treesalongthestreets（行道樹）:chinar/sycamore

14.WhatarethesizeandpopulationofHangzhou

Hangzhoucoversanareaof16,596squarekilometerswitha

populationof6.2158millions.

Thecitypropercoversanareaof3,068squarekilometerswitha

populationof4.0159millions.

15.What'stheaveragetemperatureinHangzhou:What'sthehighest

temperatureinsummerandthelowesttemperatureinwinter

TheaveragetemperatureinHangzhouis16.2°C.Thehighest

temperatureinsummeris40°Candthelowesttemperatureinwinter

is-(minus)5°C.

16.WhathonorabletitleshasHangzhouwon

Hangzhouhaswonhonorabletitlesas:ParadiseonEarth,Famous

HistoricandCulturalCity,State-levelHygienicCity,International

GardenCity,andtheBestHumanHabitat(HumanSettlement)City(最

佳人居城市)and2007HappiestCity(最具叁福感的城市).

17.Whatarethemajorcommercialstreets(thespecialstreets)in

Hangzhou(nameatleastfive)

TheyarA:XinhuaRoadSi1kStreet(HangzhouChinaSi1kTcwn),

EvergreenGarmentStreet,QinghufangHistoricalCulturalStreet,

NanshanArt&LeisureStreet,WensanRoadElectronicInformation

Street,WulinRoadWomen?sFashionStreet,XinyifangShoppingVali,

Hubin(Lakeside)RoadShoppingandTourStreet,JiefangRoadShopping

Street,MeijiawuTeaCultureVillage,etc.

18.WhatarethefamousmuseumsinHangzhou(nameatleastfive)

Theyare:ChinaTeaMuseum,ChinaSilkMuseum,SouthernSong

ImperialKilnMuseum,ChinaScissorsMuseum,ZhejiangProvincial

Museum,HuqingyutangTraditionalChineseMedicine(TCM)Museum,

ZhejiangMuseumofNaturalHistory,WestLakeMuseum,Hangzhou

HistoryMuseum,LiangzhuCultureMuseum,etc.

19?What'sthenameofthefirstwetlandparkinChina?Whatare

itssizeandlocation

ThefirstwetlandparkinChinaisHangzhouXixiWe11andPark.Itis

locatedinnorthwestofthecitywithatotalareaofover10square

kilometers.

20.Whoarethe"ThreeBrave/OutstandingMenontheLake”inHangzhou

Wherearetheirtombs

Theyare:YueFei,YuQianandZhangChangshui.

YueFei'stombisonthesouthernslopeofQixiaHill,YuQian's

tombisontheslopeofSantaiHillandZhangChangshuiJsTombis

onthfinorthernslop。ofNanpinghill.

21.Whatarethe“FourAncientPagodas”inHangzhou

Theyare:BaochuPagoda,LeiFengPagoda,ZhakouWhitePagodaand

SixHarmoniesPagoca.

22.What,sthethemeandmascotofthe2006HangzhouWorldLeisure

Expo

Thethemeofthe2006HangzhouWorldLeisureExpois“Leisure

changespeople,slife”,andthemascotoftheexpoisawaterdrop

named“JingJing,,(晶晶).

23.Whatarethe^TraditionalTopTen“viewsinHangzhou(nameat

leastfive)

Theyare:SpringDawnatSuCauseway,Breezing-ruffled

LotusatQuyuanGarden,

AutumnMoonOvertheCalmLake,LingeringSnowonthe

BrokenBridge,

OriolesSingingintheWillows,ViewingFishat

FlowerPond

ThreePoolsMirroringtheMoon,TwinPeaksPiercing

theCloud

EveningBellRingingatNanpingHill,LeifengPagodain

EveningGlow

24.Whatarethe"NewTopTen”viewsinHangzhou(nameatleastfive)

Theyarc?:Bamboo-1in^dPathat.Yunqi,SwoetOsmant.hnsRain

atManjuelongVi1lage,

DreamingofTigeratHupaoValley.InquringaboutTeaat

DragonWell,

NineCreeksMeanderingthroughaMistyForest,

HeavenlyWindoverWuHill,RuanGongIslet

SubmergedinGreenery,

YellowDragonCaveDressedinGreen,CloudsScurryingoverJade

EmperorHill,

PreciousStoneHillFloatinginRosyCloud

25.HowmanyadministrativedistrictsarethereinHangzhouCity

ProperHowmanycitiesandcountiesarethereinGreatHangzhou

Thereareeightdistricts:Shangcheng,Xiacheng,Xihu,Gongshu,

Jianggan,Binjiang,XiaoshanandYuhangadministrativedistricts.

Therearefivecitiesandcounties:FuyangCity,JiandeCity,LinanCity,

TongluCountyandChunanCounty.

26.WhatarethreeunusualnessontheWestLake?Whyarethey

regardedasthreeunusualness

Theyare:theLongBridge,theBrokenBridgeandtheSolitary

Hill.Andtheyareregardedasthreeunusualnessbecausethe

BrokenBridgeisnotbroken;theLongBridgeisnotlong(whichcanbe

crossedwithasinglestep)andtheSolitaryHillisnotisolatedat

all.

27.WherearethethreebestplacestoenjoythefullmooninHangzhou

Theyare:thebestplaceonthelake一"ThreePoolsMirroringtheMoon”；

thebestplaceonthelakeside-uAutumnMoonOvertheCalmLake”；

thebestplaceonthehill-the“MoonRockonthePhoenixHill

28.HowmanystonecarvingsarethereonthePeakFlyingfromAfar

Whichofthemarethemostrepresentativeones

Thereare338stonecarvingsonthePeakFlyingfromAfar.

Themostrepresentativeonesamongare:theearliestcarvings-

ThreeSaintsoftheWestontherockfaceinGreenForestCave,done

in951.AD(LaterZhouinFiveDynasties)；

themostdelicatecarving-thereliefsculptureLocanaBuddhist

FestivalstheouterrockwallofGreenForestCave.,donein1002

duringtheNortherr.SongDynasty;

andthemostoutstandingcarvingaswellasthelargestone一Maitreya

BuddhaonthesouthernsideoftheCoolSpring,doneintheSouthern

SongDynasty.

29.InwhataspectsdothegrottocarvingsonthePeakFlyingfrom

AfarshowthattheyarethebestamonggrottocarvingsinChina

TheyaredistinguishedforitsuThreeMost”amonggrottoes

carvingsinChina:

1)ThereareMostYuanDynastystonecarvingsthanothergrottos

inChina：

2)ThereareMostArhatstonecarvingsthanothergrottos;

3)ThereareMostLamaiststonecarvingsthanothergrottos.

30.Wherearetheathreebestplacestoenjoyplumblossomswin

Hangzhou

SolitaryHill,LingfengandChaoshanarethethreeplacestoenjoy

plumblossomsinHangzhou.

31.PleasenameatleastfiveUnitsofHistoricalandCulturalRelics

underStateProtectioninHangzhou.

Theyare:YueFei'sTomb,GrottoCarvingsonthePeakElyingfrom

Afar,SixHarmoniesPagoda,ZhakouWhitepagoda,

Huqin^^utangTraditionalChineseMedicineMuseum,XilingSealand

Engraver?sSociety,theSiteofLiangzhuCulture,WenlanPavilion,

PhenixMosque,theRuinsofLinganTownandStupaofFantianTempie.

32.HowmanytimeswasWestLakedredgedinhistoryWhenwerethese

dredgingundertakenWhoweretheorganizers

Inhistory,WestLakehasbeendredgedfivetimes.

ThefirstdredgingwasinTangDynastyorganizedbythegreatTang

Dynastypoet-goverrorBaiJuyi.

TheseconddredgingwasundertakeninFiveDynastiesorganizedby

Qianliu,theKingofWuyueKingdom.

ThethirddredgingwasorganizedbySuDongpo,thegovernorin

NorthernSongDynasty.

ThefourthdredgingwasundertakeninMingDynastyorganizedby

thegovernorYangMengying.

ThefifthdredgingwasorganizedbythegovernorRuanyuaninQing

Dynasty.

33.WhydidSuDongpoputupthe“threepools“inWestLakewhen

hehadWestLakedredged

Thethreepoolswereerectedtomarkthedeepestpartofthelakeand

toindicateazoneinwhichitwasforbiddentoplantanywater

vegetationtopreventthelakefrombecomingovergrown.

34.CanyounamesomeuniversitiesandcollegesinHangzhou（naneat

leastfive）

AndhowmanyhighereducationalzoneshavebeencompletedinHangzhou

Theyare:ZhejiangUniversity,ZhejiangUniversityofTechnology,

ZhejiangScienceandTechnologyUniversity,ZhejiangChinese

MedicineUniversity,ZhejiangGongshangUniversity,ZhejiangRadio

andTVUniversity,HangzhouRadioandTVUniversity,ChinaAcademy

ofArts,ChinaJiliangCollege,HangzhouNormalUniversity,Zhejiang

PoliceCollege,TourismCollegeofZhejiang,etc.

TherearefivehighereducationalzoneshavebeencompletedinXiasha

（蕭山）,Bingjiang（濱江）,Xiaoheshan（小和山）,Xiasha（下沙）

andZijingang（紫金港）CampusofZhejiangUniversity.

35.WhyisitsaidthatWftstLakeisa1agoon

WestLakeusedtobeasallowbayconnectingwiththe

QiantangRiver.Later,itwas

separatedfromtheseabythesiltcarriedbythetidalwavesofthe

QiantangRiver.BecauselakesconvertedfromSallowbayarecalled

lagoons,WestLakeisalagoon.

III.Questionandanswersessiononprofessionalguides'operation

III.導(dǎo)游規(guī)范題（附中文參考答案）

[ExamplesI]

Question:Whatpreparationsshouldthelocalguidemakebefore

receivingthetourgroup

Answer:

1.Operationalpreparationsinducingdouble-checkingthe

inter-agencytransmittal,groupbookingsheetsandthetour

receptionplan,preparingtheday-by-dayitineraryand

confirmingthereservationforthetourcoach,hotel,meals,

air/train/boattickets,etc.

2.Gethimselflinguisticallyprepared.Gethimselfacquainted

withpopulartopicsanddomesticandinternationalcurrent

affairsandarmhimselfwithgeneralknowledgefortravel.

3.Getthefollowingready:theguidebadge,thetourreception

plan,thevouchers,cash,theagencyflagetc.

4GethimsolfpsychoIogicalIyproparod.andmak（?hinisalfleek

professional.

（1）1,接團前，地陪應(yīng)做好哪幾方面的準備工作？

（2）業(yè)務(wù)準備。它包括熟悉、研究接待計劃，制訂活動日程；

語言、知識準備。根據(jù)計劃內(nèi)容、接待對象，進行語言、知識準備，了解當

前的熱門

（3）話題和國內(nèi)外重大新聞，掌握必備的旅行常識；

（4）物質(zhì)準備。地陪在接團前必須帶齊導(dǎo)游證、胸卡、接待計劃、結(jié)算憑證、

必要的現(xiàn)金、

導(dǎo)游旗等物品；

形象準備和心理準備。接團前，地陪應(yīng)認真做好儀容、儀表方面的準備，具

有良好的

心理素質(zhì)。

[Questions]

1.InwhataspectsshouldtheL/Gmakepreparationsforthetour

receptionplan

（1）地陪應(yīng)從哪幾個方面做好計劃分析工作？

（2）團隊情況。包括團名（團號）、國籍、人數(shù)、組團社名稱、領(lǐng)隊姓名等。

（3）行程情況。包括全程旅游線路、出入境地點、抵達用交通工具與時間、

去下一站交通

（4）票據(jù)，機票是0K票還是OPEN票，是否已確認等。

其它事項。如會談、風味、宴請安排，需特殊照顧的老弱病殘者情況，是否

需辦理通

行證，有無增收費用，接待規(guī)格等

2.Beforemeetingthetourgroup,howshouldtheL/Gconfirmthe

reservationforthecoach

接團前，地陪應(yīng)如何做好旅行車輛的落實工作?

接團前，地陪應(yīng)提前與車輛單位聯(lián)系，弄清接待車輛的車型、車牌號與車內(nèi)

設(shè)備的完

（I）好程度，并對以上情況作書面記錄；

（2）與司機約定接頭地點、出發(fā)時間

（3）（準確估計時間，提前半小時到達接站地點）；

接待大型旅游團時，須在車上貼編號或醒目標識

3.WhatshouldtheL/Gdobeforethetourists,arrival

在接站服務(wù)中，旅游團隊抵達前，地陪應(yīng)做好哪些工作？

確認旅游團所乘交通工具的準確抵達時間，以免漏接。接團當天地陪應(yīng)提前

去旅行社

落實或打詢問旅游團計劃有無變更情況。

與旅行車司機聯(lián)絡(luò)。通知司機出發(fā)的時間、商定碰面地點。與司機碰面

后，告知

活動日程和具體安排。

提前抵達接站地點。地陪應(yīng)提前半小時抵達機場（車站、碼頭），與司機商

定車輛停放

位置。

（1）再次核實班次抵達的準備時間C地陪還須再次向問訊處確認或通過班次

抵達顯示牌確

認班次準確抵達時刻。

持接站標志迎候旅游團。在旅游團出站前，地陪持接站標志，站在出口處醒

目位置,

熱情迎候旅游團。

4.WhatshouldtheL/Gdowhenthetourgroup'sflightarrivesat

theairport

在機場，當旅游團隊所乘的交通工具抵達后，地陪應(yīng)做好哪些工作？

認找旅游團。地陪舉接站牌在出口處明顯的位置上，同時應(yīng)根據(jù)旅游者的民

族特征、

衣著、組團社的徽記等方面作出判斷，或主動詢問。

核實人數(shù)。地陪在找到所要接待的旅游團或向領(lǐng)隊（或客人）作自我介紹，并

介紹全

陪，與向領(lǐng)隊核實人數(shù)，如與計劃人數(shù)不符，則要與時通知旅行社，以便

作相應(yīng)的服務(wù)更改。

集中清點行李，并交接行李。①乘飛機抵達的，應(yīng)協(xié)助旅游者將行李集中到

指定位置，

提醒他們檢查各自的行李物品是否完好無損；②若是乘火車抵達，在接到團

后，地陪應(yīng)向全陪或領(lǐng)隊索取行李托運單，并將單據(jù)交接給行李員，同樣

需填寫行李卡，在卡上應(yīng)注明團隊、人數(shù)、行李件數(shù)，所下榻飯店，一式兩

份，并雙方簽字。

（4）詢問團隊情況.地陪還應(yīng)向領(lǐng)隊詢問團內(nèi)旅游者的身體狀況，有無特

殊要求，如團隊系白天到達，則應(yīng)與全陪、領(lǐng)隊商定是先回飯店，還是

馬上進行游覽。

（5）集合登車。①地陪要提醒旅游者帶齊手提行李和隨身物品；②引導(dǎo)其

前往乘車處；③旅游者上車時，地陪應(yīng)站在車門一側(cè)恭候客人上車，并

向客人問好，必要時可助其一臂之力；④旅游者上車后，應(yīng)協(xié)助其就座,

禮貌地清點人數(shù)，等所有人員到齊坐穩(wěn)后，方可示意司機開車。

5.HowcantheL/Glocatehistourgroupattheairport

作為地陪如何在機場認找旅游團？

旅游團所乘班次的客人出站時，地陪耍設(shè)法盡快找到旅游團。

(1)地陪舉接站牌站在出口處明顯的位置上，讓領(lǐng)隊或全陪(或客人)前來

聯(lián)系。

(2)同時:地陪應(yīng)根據(jù)旅游者的民族特征、衣著、組團社的徽記等作出判斷,

(3)主動出站客人詢問，問清該團領(lǐng)隊(或客人)姓名、人數(shù)、國別、團名。

(4)一切相符合才能確定是自己所要接待的旅游團。

6.HowistheL/Gsupposedtohavethemgetonthecoach

接到旅游團后，離開機場時，地陪應(yīng)該如何招呼旅游者登車？

地陪應(yīng)提醒旅游者帶齊手提行李和隨身物品；

引導(dǎo)其前往乘車處；

旅游者上車時，地陪應(yīng)站在車門一側(cè)恭候客人上車，并向客人問好，必要

時可助其一臂之力；

旅游者上車后，應(yīng)協(xié)助其就座。

禮貌地清點人數(shù)C

等所有人員到齊坐穩(wěn)后，方可示意司機開車。

7.HowshouldtheL/Ghelpthetouristscheckinattheairport

(1)旅游團離站前，地陪如何幫助旅游者辦理登機手續(xù)？

(2)進行完交通票據(jù)和行李卡移交工作后，地陪仍不能馬上離開旅游團;

1）如果是乘坐國內(nèi)骯班（車、船），地陪應(yīng)協(xié)助旅游者辦理離開手續(xù)

2）幫助旅游者交付機場稅。

3）領(lǐng)取登機牌。

4）請領(lǐng)隊分發(fā)登機牌。

5）幫助旅游者辦埋超規(guī)格行李托運手續(xù)）；

（3）旅游團通過安檢后，地陪才能離開。

若是乘坐國際航班（車、船），地陪將旅游團送往隔離區(qū)，由領(lǐng)隊幫助旅游

者辦理有關(guān)

離境手續(xù)（因為地陪、全陪不能進入隔離區(qū)），但地陪要向他們介紹辦理出

境、行李托運和離站手續(xù)的程序。

8.WhatshouldtheL/Gdoduringthetourists,transfer

在轉(zhuǎn)移過程中，地陪須做好哪幾個方面的工作？

地陪在此過程中要做好以下幾個方面的工作：（1）致歡迎辭；（2）調(diào)整時

差；（3）首次

沿途導(dǎo)游；（4）宣布集合時間、地點與停車位置；（5）幫助旅游者下車。

9.Whatarethedosanddon*tsfortheL/Gduringhisfirston-the-way

introduction

首次沿途導(dǎo)游時，地陪應(yīng)注意哪幾個方面？

在進行首次導(dǎo)游時，導(dǎo)游人員應(yīng)做到：

站在車的前部，司機的右后側(cè)，如旅行車系小型車輛，地陪則坐在前排，

以能見到每

一位旅游者為合適;

（1）面帶微笑，表情自然；

使用話筒時，切忌向話筒吹氣或以手拍話筒來試音，而應(yīng)以問好的方式來

詢問客人音

響效果和音量是否適度；

（2）應(yīng)注意音量適中、節(jié)奏快慢得當，使車輛內(nèi)每一位旅游者都能聽清

楚：

（3）對重要的內(nèi)容要重復(fù)講解或加以解釋。

10.Whatshouldthefirst（on-the-way）introduc