OB13_TIF10.doc

Chapter 10 Understanding Work TeamsMULTIPLE CHOICEWhy Have Teams Become So Popular?1.Which of the following helps explain the current popularity of teams? Teams _.a.are easier to manageb.are a way to better utilize employee talentsc.are less mote socializatione.are very efficient(b; Easy; Popularity of Teams; p. 323) AACSB: Analytic SkillsDifferences Between Groups and Teams2.Which of the following statements best defines a work group?a.The performance of a work group is generally greater than the sum of its inputs from individual members.b.A work group interacts primarily to share information, rather than to engage in work that requires joint effort. c.A work group consists of 3 or more people who take on self-supervising responsibilities.d.A work group consists of 3 or more people from across departmental or functional lines.e.A work group is a group comprised of 10 or more people.(b; Challenging; Work Groups; p. 323) AACSB: Analytic Skills3.Which of the following qualities is not found in work groups?a.energyb.enthusiasmc.synergyd.objectivese.security(c; Moderate; Work Groups; p. 323) AACSB: Analytic Skills4._ results in a level of performance that is greater than the sum of the individual inputs.a.Synergyb.Enthusiasmc.Energyd.Initiativee.Inversion(a; Moderate; Synergy; p. 323)Types of Teams5.Which is not one of the most common types of teams?a. problem-solvingb. interdepartmental c. self-managedd. virtuale. cross-functional(b; Easy; Types of Teams; p. 324) AACSB: Analytic Skills6.Which type of team meets to discuss ways to improve quality, efficiency, and the work environment? a.self-managed b.virtual blem-solvingd.cross-functional mittee(c; Easy; Problem-Solving Teams; p. 324) AACSB: Analytic Skills7.Which of the following types of teams would most likely be assembled to improve the efficiency of a companys production process?blem-solvingc.self-managedd.virtuale.co-evolving(b; Difficult; Problem-Solving Teams; p. 324) AACSB: Analytic Skills8.Which of the following types of teams would most likely empower its team members to make work-related decisions?a. technicalb. self-managedc. problem-solvingd. managemente. reactive(b; Moderate; Self-Managed Teams; p. 325) AACSB: Analytic Skills9.Self-managed teams are typically comprised of how many members?a. 2-5b. 5-10c. 8-12d. 10-15e. over 100(d; Moderate; Self-Managed Teams; p. 325)10._ teams are made up of employees from about the same hierarchical level.a.Problem-solvingb.Self-managedc.Cross-functionald.Multifacetede.Star matrix(c; Easy; Cross-Functional Teams; p. 326) AACSB: Analytic Skills11._ teams are an effective way to allow people from diverse areas within an organization to exchange information, develop new ideas and solve problems, and coordinate complex projects.a.Self-managedb.Problem-solvingc.Cross-functionald.Multifacetede.Star matrix(c; Moderate; Cross-Functional Teams; p. 326) AACSB: Analytic Skills12.The early stages of development of a cross-functional team are time-consuming because _.a.most cross-functional team members are comprised of individuals from similar backgroundsb.members must research the causes of problems which they are assigned to solvec.most cross-functional team members have already established trustd.members have to learn how to perform new functional taskse.members must learn to work with diversity and complexity (e; Challenging; Cross-Functional Teams; p. 326) AACSB: Analytic Skills13.Which of the following types of teams allows for collaboration between team members who are physically dispersed?eractivec.real-timed.virtuale.global (d; Easy; Virtual Teams; p. 326) AACSB: Analytic Skills14.Which of the following is not true about virtual teams?a.There is an absence of paraverbal cues.b.Members are more satisfied with the group interaction process.c.There is limited social context.d.They are more task-oriented.e.Members are more focused on production than on process.(b; Moderate; Virtual Teams; p. 326) AACSB: Analytic SkillsCreating Effective Teams15.Which of the following statements best characterizes the use of work teams? a. Teams are unnecessary if an individual can do the job better.b. Teams are necessary for encouraging individuals to work independently.c. Within a company, teams perform best if they are structured similarly.d. Employees are usually responsible for suggesting that teams be created.e. In successful companies, teamwork is always preferable to individual work.(a; Moderate; Use of Work Teams; p. 327) AACSB: Analytic Skills16.Which of the following is not one of the key components of effective teams?a.effective work designb.recognized company identityc.supportive contextual influencesd.well-managed team processese.appropriate team membership(b; Moderate; Components of Effective Teams; p. 327) AACSB: Analytic Skills17.There are four contextual factors that appear to be most significantly related to team performance. Which of the following is not one of those factors?a.adequate resourcesb.work autonomyc.effective leadershipd.a performance evaluation and reward system that reflects team contributionse.All of the above are contextual factors.(b; Moderate; Contextual Factors of Effective Teams; pp. 328-329) AACSB: Analytic Skills18.To provide teams with adequate resources, a company must supply which of the following?per equipmentb.adequate staffingc.encouragementd.all the abovee.none of the above(d; Moderate; Adequate Resources; p. 328) AACSB: Analytic Skills19.To succeed in achieving their goals, teams must _.a.have strong leadershipb.have autonomyc.receive support from managementd.all of the abovee.none of the above(c; Moderate; Adequate Resources; p. 328) 20.In a _ team the managers job becomes managing outside the team.a. technicalb. self-managedc. problem-solvingd. managemente. reactive(b; Moderate; Leadership and Structure; p. 329) 21. Leadership is especially important in _ - where different teams need to coordinate their efforts to produce a desired outcome.a. technical teamsb. self-managed teamsc. problem-solving teamsd. management teamse. multi-team systems (e; Moderate; Leadership and Structure; p. 329)22.Which of the following statements best serves to weaken the argument that trust contributes to team effectiveness?a. The most cooperative teams are those that share the greatest amount of trust. b. Team members who trust each other tend to spend less time monitoring each others behavior.c. Regardless of trust level, most individuals resist exposing vulnerabilities to their co-workers.d. Research shows that trust among team members is directly linked to members willingness to take risks.e. Teams with the highest trust ratings for their leadership tend to outperform teams with lower leadership trust ratings.(b; Challenging; Trust; p. 329) AACSB: Analytic Skills23.In addition to evaluating and rewarding employees for their individual contributions, management should consider using which of the following to reinforce team effort and commitment?a.personalized incentivesb.consistent wages for all team membersc.individual performance evaluationsd.fixed hourly fit sharing(e; Moderate; Reward Systems; p. 329) 24.Effective teams require which of the following skills?blem-solving skillsb.technical erpersonal skillsd.all of the abovee.none of the above(d; Moderate; Skills of Team Members; p. 330) AACSB: Analytic Skills25.Team members with good listening, feedback, and conflict resolution skills possess _.a. technical expertiseb. problem-solving skillsc. decision-making skillsd. interpersonal skillse. cognitive appraisal skills(d; Easy; Skills of Team Members; p. 330) AACSB: Communication26. A recent review of the literature suggested that _ of the Big Five traits was/were especially important for team performance.a. 1 b. 2 c. 3 d. 4 e. 5 (c; Easy; Personality; p. 331)27. What types of people are valuable in teams because theyre good at backing up fellow team members and at sensing when that support is truly needed?a. conscientious people b. extroverted peoplec. introverted peopled. agreeable peoplee. open people(a; Easy; Personality; p. 331)28.Evidence tends to suggest that performance across teams will be higher if an organization _.a.forms only teams high in conscientiousnessb.forms only teams low in conscientiousnessc.forms both teams high in conscientious and teams low in conscientiousness d.seeds each team with a few people who score high on conscientiousnesse.seeds each team with a few people who score low on conscientiousness (c; Moderate; Personality; p. 331) AACSB: Analytic Skills29.One stream of research has identified potential team roles that people prefer to play. The “creator” role is one who _.a.champions ideasb.initiates new vides structured.coordinates and integratese.manages subordinates(b; Challenging; Key Roles of Teams; p. 332) AACSB: Analytic Skills30.Of the nine key roles on teams, the “promoter” is the group member most likely to _.a.develop original ideasb.defend and support newly-developed vide structure for the teamd.fight battles with those outside of the teame. conflict with other team members(b; Moderate; Key Roles of Teams; p. 332) AACSB: Analytic Skills31.Which of the following is not one of the nine potential team roles identified for successful teams?a. organizerb. allocatorc. controllerd. maintainere. promoter(b; Easy; Key Roles of Teams; p. 332) AACSB: Analytic Skills32.You find that in a team situation you prefer to be the one who examines details and is concerned with enforcing rules and regulations. Your role is that of the _.motere.resource allocator(c; Moderate; Key Roles of Teams; p. 332) AACSB: Analytic Skills33.On her work team, Michelle develops detailed tasks lists and work flow charts to help her team members understand the steps involved in each project. She also maintains the project calendar and receives periodic updates from each team member to ensure that projects are progressing on schedule. Which role does Michelle most likely fill on her team?moter(b; Challenging; Key Roles of Teams; p. 332) AACSB: Analytic Skills34.Sharon has an assertive personality and naturally tends to stand up for her team in conflicts with other teams or departments. She is a strong defender and is fiercely loyal to the other members on her team. Sharon is most likely suited for which of the following team roles?ducerc.maintainerd.assessore.advocate(c; Moderate; Key Roles of Teams; p. 332) AACSB: Analytic Skills35.What is the degree to which members of a work unit share a common demographic attribute and the impact of this attribute on turnover? a.group demographyb.turnover rate anizational demographyd.work demographye.department demography(c; Easy; Diversity; pp. 332-333)36.The most effective teams tend to have _ members.a.3 to 5b.5 to 15c.less than 10d.10 to 20e.more than 20(c; Challenging; Size of Teams; pp. 333-334)37.Process variables include all of the following except _.a. climate of trustb. member commitment to a common purposec. team efficacyd. minimized social loafinge. specific goals(a; Moderate; Process Variables; p. 335) AACSB: Analytic Skills38.Effective teams usually have a common and meaningful purpose. In context, “common” most nearly means _.a. ordinaryb. plainc. routined. sharede. mundane(d; Moderate; Common Plan and Purpose; pp. 335-336) AACSB: Reflective Thinking39.What is a team called when its members consider and adjust their master plan when necessary? a.social facilitatingb.goal congruentc.social loafingd.mental modelse.reflexive(e; Easy; Common Plan and Purpose; p. 336)40. Effective teams have confidence in themselves and believe they can succeed. This confidence is termed _.a.social facilitationb.goal congruencec.social loafingd.team efficacye.self serving bias(d; Challenging; Team Efficacy; p. 336)41.Which of the following is most likely to increase team efficacy?a. providing measurable goalsb. helping the team achieve small successesc. limiting time spent in trainingd. ensuring that team goals are challenginge. reducing the number of members on a team(b; Moderate; Team Efficacy; p. 336) AACSB: Analytic Skills42.When teams are under acute stress, they are particularly likely to have _.a. wrong mental modelsb. high self efficacy c. relationship conflictd. resource conflicte. high reflexivity(a; Moderate; Mental Models; p. 336)43.If a teams members have similar mental models, what will they likely do? a. loaf on others effortsb. demonstrate high reflexivityc. display low self efficacyd. become involved in relationship conflicte. focus on what needs to be done(e; Moderate; Mental Models; p. 336) AACSB: Analytic Skills44.Which type of conflict is almost always dysfunctional?a. task conflictb. efficacy conflictc. relationship conflictd. resource conflicte. social conflict(c; Moderate; Conflict Levels; p. 337) AACSB: Analytic Skills45.Coasting on the group effort is termed _.a.inconsistencyb.incompetencec.social loafingd.dysfunctione.half-focus bias(c; Easy; Social Loafing; p. 337)Turning Individuals into Team Players46.Your company is considering implementing work teams in your Vietnam facility. You should find this relatively easy because those employees will have strong _ values.a.acculturationb.collectivistc.creatived.culturale.capitalistic(b; Moderate; Collectivist Societies; p. 337) AACSB: Reflective Thinking AACSB: Multicultural and Diversity47.Which of the following strategies would managers find least helpful for turning individuals into team players?a. selecting appropriate candidatesb. setting goalsc. providing trainingd. rewarding cooperative effortse. encouraging mentorship(b; Challenging; Turning Individuals into Team Players; pp. 337-338) AACSB: Analytic Skills48.If an employee is considered “untrainable” as a team member, he or she most likely_. a. will be willing to undergo training in order to learn team skillsb. can be successfully transferred from one team to anotherc. lacks the technical skills necessary for a team positiond. will find it difficult to transition to working in teamse. comes from a culture that upholds collectivist values(d; Moderate; Selection; pp. 337-338) AACSB: Analytic Skills49.Exercises that help individuals become team players include workshops in _.a.negotiationb.individualismc.goal settingd.event planninge.recruiting(a; Moderate; Training; p. 338)Global Issues50. Only one-third of employees from _ would likely say their organization has a high level of teamwork?a.Canadab.Japanc.Mexicod.Indonesiae.the United States(e; Moderate; Extent of Teamwork; p. 339) AACSB: Multicultural and DiversityTRUE/FALSEWhy Have Teams Become So Popular?51.Compared to traditional departments, teams tend to be less flexible and less responsive to changing events.(False; Moderate; Popularity of Teams; p. 323)52.Establishing teams provides an effective means for increasing democratic practices within an organization.(True; Moderate; Popularity of Teams; p. 323)Differences Between Groups and Teams53.Work groups engage in collective endeavors that require collaborative effort.(False; Moderate; Work Groups; p. 323)54.Unlike work teams, work groups are most effective when their synergy is strongest.(False; Moderate; Work Groups; p. 323)55.Work groups typically generate more positive synergy than do work teams.(False; Moderate; Work Groups; p. 323)56.Work teams produce final results that exceed the sum of individual team member inputs.(True; Moderate; Work Groups; p. 323)57.The extensive use of teams creates the potential for an organization to generate greater outputs with no increase in inputs.(True; Easy; Work Groups; p. 323)Types of Teams58.The four most common forms of teams are: problem-solving, self-managed, cross-functional, and global.(False; Moderate; Types of Teams; p. 324) AACSB: Analytic Skills59.Problem-solving teams generally consist of 5 to 12 hourly employees from the same department.(True; Easy; Problem-Solving Teams; p. 324)60.You are a member of a team of eight individuals from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment. You are most likely a member of a self-managed work team.(False; Moderate; Types of Teams; p. 324) AACSB: Analytic Skills61.A cross-functional work team takes on many of the responsibilities of their former supervisors.(False; Moderate; Types