餐廳英語(yǔ)情景對(duì)話.doc

精品文檔餐廳英語(yǔ)情景對(duì)話1）Waiter: How many in your party?服務(wù)員：您幾位？Customer: Four顧客：四位Waiter: This way, please.服務(wù)員：這邊請(qǐng)。Waiter: Are you ready to order?服務(wù)員：可以點(diǎn)菜了嗎？Customer: Could you give us a second, please? （could you wait a moment?）顧客：請(qǐng)給我我們一會(huì)兒時(shí)間好嗎？Waiter: Sure.服務(wù)員：當(dāng)然可以詞匯： be ready to do 準(zhǔn)備好做某事 order:點(diǎn)（菜，飲料，動(dòng)詞） 2）A: What can I do for you, sir?先生，您要來點(diǎn)什么？B: What have you got this morning? （what do you have this morning ?） 今天早上你們這兒有什么？ 今天早晨 不說today morning A: Fruit juice, cakes and refreshments, and everything.水果汁、糕點(diǎn)、各種茶點(diǎn)等等，應(yīng)有盡有。B: Id like to have a glass of tomato juice, please.請(qǐng)給我來一杯西紅柿汁。A: Would you like some eggs?還要來點(diǎn)雞蛋什么的嗎？B: Yeah, bacon and eggs. 要，再來一份熏豬肉和雞蛋。A: Anything else, sir?還要什么別的東西嗎，先生？B: No, thats enough. Thank you.不要了，足夠了。謝謝。3)A: Waiter, a table for two, please.服務(wù)生，請(qǐng)給我一張兩人的桌子。B: Yes, this way please.好的，請(qǐng)跟我來。A: Can we see the menu, please？能讓我們看一看菜單嗎？B: Here you are.給您。A: Whats good today?今天有什么好吃的？B: I recommand crispy and fried duck.我推薦香酥鴨。A: We dont want that. Well, perhaps well begin with mushroom soup, and follow by some seafood and chips.我們不想吃香酥鴨。或許我們可以先吃蘑菇湯，然后再要點(diǎn)海鮮和土豆片。B: Do you want any dessert?要甜品嗎？C: No dessert, thanks. Just coffee.不，謝謝。 咖啡就行了。(After a few minutes.)過了一會(huì)兒。A: I can have the check, please.結(jié)帳。C: George. Lets split this. 喬治，我們各自付帳吧。 (go dutch) AA制A: No, its my treat tonight. 不，今天我請(qǐng)客。B: Cash or charge, sir?現(xiàn)金還是記帳？A: Charge, please. Put it on my American Express.記帳。請(qǐng)記入我的“美國(guó)運(yùn)通信用卡”帳號(hào)。補(bǔ)充：在酒店里所使用的英語(yǔ)會(huì)話，基本上是屬于商業(yè)英語(yǔ)，與日常生活會(huì)話中所使用的英語(yǔ)略有不同，較注重禮節(jié)。例如： 非正式英語(yǔ) 正式英語(yǔ) Whats your name? May I have your name? 您貴姓？ 請(qǐng)問您貴姓大名？ Do you want some tea? Would you like some tea? 您要喝茶嗎？ 請(qǐng)問您想喝茶嗎？ 不要說OK, Sure, Yeah等等，而要說Certainly, Sir. Hey, uh-huh, Hold on 等等，也不適合在酒店中使用。 可以說“just a moment, please. Ill check that for you.” （請(qǐng)稍候，我來幫您確認(rèn)），然后請(qǐng)有能力處理的人前來協(xié)助。 對(duì)男性客人，尊稱為Sir; 面對(duì)女性客人時(shí)尊稱為Ms. 在招呼客人時(shí)，最好說“Excuse me, Sir(Ms)”, 不要直接稱呼Mr.或Ms.二.基本待客英語(yǔ) 一）在正式的英語(yǔ)表現(xiàn)里，疑問基本句型可分為下列四種： 1. May I 2. Could you 3 Would you 4. Shall I ? 只要理解這四種基本的句型，就可以處理大部分業(yè)務(wù)上的狀況。 1 自己要做什么事時(shí)，就使用May I May I have your name, please? 我能知道你的名字嗎？（請(qǐng)問尊姓大名） May I have your check-out time, please? 請(qǐng)問您什么時(shí)候結(jié)帳離開？ May I see your passport, please? 請(qǐng)讓我看一下您的護(hù)照好嗎？ May I know your nationality, please? 請(qǐng)問您的國(guó)籍是什么？ 2 麻煩客人時(shí)，可使用Could you Could you fill out the form, please? 請(qǐng)您填寫這張表格好嗎？ Could you write that down, please? 請(qǐng)您寫下來好嗎？ Could you draft the fax, please? 請(qǐng)您寫下傳真的草稿好嗎？ Could you hold the line, please? 請(qǐng)不要掛電話好嗎？ 3 詢問客人的喜好或是做什么時(shí)，可使用Would you Would you like tea or coffee? （would like 。要，想要。）請(qǐng)問您要喝茶還是咖啡？ Would you like to take a taxi? 請(qǐng)問您要搭計(jì)程車嗎？ Would you mind sitting here? 請(qǐng)問您介意坐在這里嗎？ 只要在疑問詞后加“Would you ”，就可以提出大部分的詢問。 When would you like to visit Kunshan? 請(qǐng)問您想要何時(shí)參觀昆山？ Where would you like to have lunch? 請(qǐng)問您想在哪里用餐？ What time would you like to eat? 請(qǐng)問您想何時(shí)用餐？ Who would you like to contact? 請(qǐng)問您想和誰聯(lián)絡(luò)？ Which kind of room would you prefer? 請(qǐng)問您喜歡哪一種房間？ How would you like to settle your bill? 請(qǐng)問您的賬單如何處理？ How long would you like to stay? 請(qǐng)問您要逗留多久？ How many tickets would you like to buy? 請(qǐng)問您要買幾張票？ 4 在提供建議協(xié)助、征求意見時(shí)，可使用Shall I 或Would you like me to do ? Shall I draw the curtains? 請(qǐng)問需要我把窗簾拉上嗎？ Shall I draw you a map? 請(qǐng)問要我為您畫一張地圖嗎？ Shall I make the reservation for you? 請(qǐng)問要我為您安排預(yù)約嗎？ 二）招呼語(yǔ) Good morning. (用于中午以前) Good afternoon. (用于中午至下午六點(diǎn)以前) Good evening. (用于下午六點(diǎn)過后) 1）拒絕客人時(shí)，不要一口回絕說“No.”，要委婉一些。 I am afraid I cant do that. 不好意思，我恐怕沒辦法那樣做。I am afraid Mr. Lin is out at the moment. He should be back around 5 p.m. 不好意思，林先生現(xiàn)在外出。他應(yīng)該會(huì)在下午5點(diǎn)左右回來。 2）道歉 如果是自己個(gè)人的錯(cuò)就說“I am sorry.”; 如果是公司、單位、酒店。的錯(cuò)，就說：“We are sorry.”。 I am very sorry for the delay. 很抱歉延誤了時(shí)間 I am very sorry for the inconvenience. 很抱歉造成您的不便。 3）客人對(duì)自己說“Thank you.”時(shí)回答 You are welcome. 不客氣。 4）交給客人某些東西時(shí)，可以說 Here