Logistics-Professional-English-Training(物流專業(yè)英語培訓(xùn)).doc

儲(chǔ)配作業(yè)優(yōu)化方案Logistics Professional English TrainingDepartment: Class:Group:Members: Date:2011.6.12-6.171Logistics Professional English TrainingContentsTraining 1：Simulated Company3Task1：Red Apple Furniture Introduced3Task2：Introduction to NEW FLY Originality Corporation4Task3：Red Apple Furniture Company Profile5Training 2：How to Establish the Business Relationship8Task4：Establish Business Relationships Letter8Task5：Reply9Training 3：Enquiries、Offers、Counter-offers、Counter-counter Offers、Accept and Order Letters10Task6：An Enquiry10Task7：Offer11Task8：A Counter-offer12Task9：A Counter- counter Offer13Task10：Acceptance14Task11：An Order15Task12：Accept the Offer16Task13：Order Confirmation17Training 4：Letters of contract Performance18Task14：An amendment of L/C18Task15：A Reply to the Amendment of L/C19Task16：Urging Shipment20Task17：Proposing Shipment21Task18：Sales Contract22Training 5：Complain and Dispose24Task19：Complaints of Short Delivery24Task20：Settlement of Claim25Training 1：Simulated CompanyTask1：Red Apple Furniture IntroducedRed Apple Furniture Company founded in 1981 in Hong Kong, 1987 in shenzhen, shenzhen set up production base in 1993 and started to domestic sales. Specializing in high-grade board type furniture, sofa bed cotton-padded mattress and the research and development, the production and management, the registered capital of hk $71.5 million, the total assets of 530 million yuan, is the most domestic scale of furniture production enterprise one of. IntroductionRed apple furniture company goal is to let more people can use high quality furniture. Now the red apple is already a consumer recognized superior quality and reasonable price of brand-name products. I company red apple furniture style is contracted and contemporary, product type to be complete, materials selected, the craft keeps improving, DuoNian to the idea of adhering to and ongoing aggressive won the honors.Furniture mattressRed apple furniture products can be divided into two series, is a furniture series is a mattress series. Furniture series main according to the material of products to divide, basically have black walnut, cherry, furniture furniture, maple wood furniture, childrens furniture, black oak furniture, white oak furniture, red cherry furniture, sofa, bed is tasted, the mattress furniture series include red apple mattress, red apple bamboo mat, hotel.Address: 24, Zhongshandadao Rode, Shenzhen, FujianZip code: 201133Tel:axeb: Http://E-mail: Task2：Introduction to NEW FLY Originality CorporationNEW FLY Originality co.,Ltd. was founded in 2000 Nagoya, 2004 at Shanghai,2008 at Beijing , 2009 at New York . We decide to establish a branch at Tokyo this year. We occupy more than 1000 excellent staff.Our business mainly covers the creative marketing and planning. According to your needs and your situations, we offer new ideas about marketing and planning to you. Our business is centralized at cities in Japan, America and China, but we also have business abroad. We have a great number of loyal clients all over the world. For further information, please contact your local agent or by ways below:E-mail: Web: Tel: 67ddress: 56, Daban Road, Tokyo, JapanFax: 67ask3：Red Apple Furniture Company ProfileCheap and fine international famous brand red apple furniture board type furniture is a typical representative. Red Apple always insist on brand management route is not shake, and the quality of the furniture and design in the intensive cultivation hard, hard. We do like to do with products of idea, no matter outfit in design, material, production, marketing and service in many aspects, such as strict character overhead, conscientious and meticulous, to achieve perfection.Red apple AP-22 R double bedUnit price USD432.00Key: Comfortable, followIkea, etc, compared with merchants red apple furniture bed has the following advantages. The end of the bed use circular arc design, dont bump people; The foot of the bed adjustable height (such as 10191 bed); Bed bottom dont bump feet, and convenient clean health; Slope bed screen, accord with human body engineering principles on sat, convenient, comfortable, 10261 bed screen can be adjusted Angle; Flat bed frame will not for the size of the mattress and worry;Red apple ZY-036 sofa Unit price USD1283.00 Key :The sitting room furniture，Corner sofa，cloth art Ikea, etc, compared with merchants red apple furniture sofa has the following advantages: (1). The sofa cushion can exchange, to extend product before and after service life (such as SF-08, SF, SF-18, SF-20);(2). The seat cushion before after the design of high low, can increase comfort (such as SF-11, SF-16);(3). The sofa cushion and board between the design of a slippery flannelette;(4). In cloth and sponge have increase comfort between the silk cotton design;(5) LvGeJin put on non-marking mat, protect the floor, stability of furniture put position;Red apple A732-34 medium density board bookcaseUnit price USD305.60Key word: Fashionable classical style，Real woodRed apple A732-34 medium density board bookcase store manager is highly recommended product, the red apple furniture rarely impression is free to move and free combination, of this bookcase creatively the combinations of the freedom to furniture for selling point size (bookcase only about 30 centimeters thickness, average for 40 cm), let small family consumers benefit a lot. Base material is medium density board, and the surface of the popular white oak stick a skin, a group of cabinet put oneself in anothers position on the corner of a hexagon, edge horn basic can all use to space. No shake handshandle also looked extremely simple design, make the whole collocation glass door and aluminum alloy products more modern and fashion.Red apple cherry wood bookshelf 722 S-34Unit price USD425.00Key word: Thick solid, CheapRed apple furniture hardware Co., LTD. Is a collection of professional development design, production, sales for the integration of large furniture hardware manufacturers, located in enjoy furniture China Dongguan. Companies in the market-oriented, talent as the basis for innovation as a driving force thought, the positive development, leading the industrys development.With Chinas accession to the WTO, the company do not lose the opportunity to seize the WTO brings the unlimited business opportunities, the companys reform, strengthen the training of workers and expansion of the factory building, set up the dongguan DaLing mountain red apple furniture hardware Co., LTD. Sales headquarters, by many senior the foreign trade talented person of part of the established. Red apple hardware crew from beginning to insist that sincere, professional, service, who dare to win faith ?Red apple A730-60 books setsUnit price USD115.00 Key word: Thick solid, ContractedNow the red apple is already a consumer recognized superior quality and reasonable price of brand-name products. I company red apple furniture style is contracted and contemporary, product type to be complete, materials selected, the craft keeps improving, DuoNian to the idea of adhering to and ongoing aggressive won the honors.Drawer bottom, estimated that only about 5 super thin mm, quality and cant super than. And WenChao use is DTC rail, the three red apple orbit, the drawer is old will not damping slipped out, or dont approach.Address: 24, Zhongshandadao Rode, Shenzhen, Fujian, ChinaZip code: 201133Tel:axeb: Http://E-mail: Training 2：How to Establish the Business RelationshipTask4：Establish Business Relationships LetterRed Apple Furniture24，Zhongshandadao RoadShenzhenChinaJuly 12,2011New Fly Originality co.,Ltd.56,Daban RoadTokyo Japan Dear Sir or Madam:We have obtained your name and address from Commercial Counselors Office of your embassy in Shanghai and are now writing you for the establishment of business relation.I am a worker of the department of sales personal in Red Apple Furniture. We are of good fine workmanship. We would like to work with you to market them here. Our reference is the bank of China, shanghai. They can provide you with information our business and finance.We are looking forward to your early reply. Yours sincerelyDanTask5：ReplyNew Fly Originality co.,Ltd.56, Daban RoadTokyoJapanJuly 15, 2011Red Apple Furniture24，Zhongshandadao RoadShenzhenChinaDear Madam:We have gladly received your letter of July 12, from which we learn that you are willing to establish a business relationship with us.We are just plan to establish a new branch at Tokyo.Having learned your company and products from internet and the information you attached to the letter, we decide to establish the business relationship with you.We are looking forward to our happy cooperation. Your sincerely MurphyTraining 3：Enquiries、Offers、Counter-offers、Counter-counter Offers、Accept and Order LettersTask6：An Enquiry New Fly Originality co.,Ltd.56, Daban RoadTokyo Japan July 18, 2011Red Apple Furniture24，Zhongshandadao RoadShenzhenChinaDear Madam,Thanks for your letter of July 12.At present, we are interested in three kinds of furniture as follows:Red apple A730-60 books setsRed apple cherry wood bookshelf 722 S-34Red apple ZY-036 sofaPlease send us a copy of your illustrated catalogue with details of the prices and terms of payment. Can you give me an indication of price? We trust you will give us an early reply.Yours faithfully,MurphyTask7：OfferRed Apple Furniture24，Zhongshandadao RoadShenzhenChinaJuly 20,2011New Fly Originality co.,Ltd.56, Daban RoadTokyo Japan Dear Madam:Your enquiry of July18 is receiving our attention, and we thank you for your interest in our products. We specialize in this line of business.With regard to your enquiry for furniture，we wish to give the following in reply. There is a steady here for high-class goods of this type, especially in the bright colors. Sales are not high, but a good price can be obtained for fashionable designs.The goods you require, this company has part does not have, as your company to the basic information of the following: Red apple A730-60 books sets Unit price USD 115.00Red apple cherry wood bookshelf 722 S-34 Unit price USD 305.60Red apple ZY-036 sofa Unit price USD1283.00If you place your order not later than July25, We should try to effect shipment within fifteen days of receipt of your order. We would allow you a discount of 3%.If you cannot accept it, please make best possible counter-offer.We look forward to hearing form you soon.Yours sincerelyDanTask8：A Counter-offerNew Fly Originality co.,Ltd.56, Daban RoadTokyoJapanJuly22, 2011Red Apple Furniture24，Zhongshandadao RoadShenzhenChinaDear Madam,We have read your letter of July 20.In reply, we regret to inform you that your price is found so high that we can not accept. Information indicates that some parcels of similar quality from other sources are being sold at a level about 12% lower than yours.We do not deny that the quality of your products is slightly better, but the difference in price, should, in no case, be as big as twelve percent. To step up trade, we counter offer as follows, subject to your reply reaching us before July 28.Because of our urgent process, we recommend your immediate acceptance. Yours faithfully MurphyTask9：A Counter- counter OfferRed Apple Furniture24，Zhongshandadao RoadShenzhenChinaJuly 24,2011New Fly Originality co.,Ltd.48, Shanshui RoadTokyo Japan Dear Madam:Thank you for your enquiry of July 22, we agree to you opinion some modification.Modification of the goods as follows: Red apple A730-60 books set, unit price USD 106.00Red apple cherry wood bookshelf 722 S-34, unit USD297.00Red apple ZY-036 sofa, unit USD 1247.00In this we specially stated: My offer was based on reasonable profit, not on wild speculations.As the market is firm with an upward tendency, we would suggest in your interest that you accept our offered price. We look forward to hearing form you soon.Yours sincerelyDanTask10：AcceptanceNew Fly Originality co.,Ltd.56, Daban RoadTokyoJapanJuly26, 2011Red Apple Furniture24，Zhongshandadao RoadShenzhenChinaDear Madam,We thank you for your quotation of July 24. We are satisfied with the quality and take in enclosing our Order No.117 for the size mentioned in your latest catalogue.We note that you can supply these items from stock and hope you will make delivery by the end of August. Our company will reserve the right to cancel this order or reject the furniture for any delay in shipment.We wish to sign the contract with you at Times Restaurant at 2 pm July 30. For your reference, we wish to effect payment by D/P at 30 days sight. Please kindly let us have your confirmation. Yours faithfully, MurphyTask11：An OrderNo.117Date: July26Red Apple Furniture Corp.Shenzhen, ChinaPlease supply the following items:ItemColorQuantityUnit Price (per piece)CIF JapanTotal PriceRed apple A730-60 books setBlack20$106.00$2120.00Red apple cherry wood bookshelf 722 S-34Light yellow15$297.00$4455.00Red apple ZY-036 sofaBlue8$1247.00$9976.00Total Price$16551.00Japan Trading Co., LtdTask12：Accept the Offer Red Apple Furniture24，Zhongshandadao RoadShenzhenChinaJuly 29, 2011New Fly Originality co.,Ltd.56, Daban RoadTokyo Japan Dear Madam:We have received your order No.117 and it will be executed to your satisfaction. Pleased be assured that the order will be punctually fulfilled. Your order is receiving our immediate attention and we will keep you informed of the progress. We do hope the successful result of this contract w