肢體語言(中英文)ppt課件

1、肢 體 語 言Body Language,感 謝 您 的 合 作Thank You For Your Cooperation,1、請您簽到。 Please sign your name. 2、把手機調到靜音。 Please put your mobile phone on silent mode,肢體語言Body Language,研究表明，在人與人的交往中，影響成功的因素有三個：語言、語調和肢體語言。其中，人們從語調獲得的信息是38%，從肢體語言中獲得的信息占55%，而從語言獲得的信息僅占7%?？梢?，肢體語言有時比說話更重要。A scientific research shows that

2、three main factors influence the success of interpersonal relationship building : Language,Tone and Body Language. Among them, people obtain 38% information from Tone,55% from Body Language, only 7% from Language. It is very clear that Body language play a very important role in the interpersonal re

3、lationship building,我們如何理解這些肢體語言？How do we interpret these Body Language,1、肢體語言的定義。 Concept of Body Language.2、解析肢體語言。 Parse the meaning of Body Language.3、工作中的行為禮儀。 Courtesy at work. 4、五秒鐘內和客人拉近距離。 Build a close relationship with the guests within 5 seconds,課 程 安 排AGENDA,人在言行、交際中會自覺或不自覺地加入自己的 手勢、表情

4、、身體動作和眼神等肢體語言以強調或表達自己的主觀意愿，謂之肢體語言。 Body Language includes eye contact, gestures, expressions and body actions that cooperate with verbal words to emphasize the meaning when people communicate with others,我們的肢體有那些語言？What kind of language does our body speak,眼神Eye Contact 面部表情Expression 手勢、身體動作Gesture

5、 語音、語調Speech/Voice 人際距離Interpersonal distance,肢體語言的特點 ： Points of Body Language: 1、跟個人的生活背景和個性有很大的關系。 Has important link with individual background and characters. 2、言語與肢體的不協(xié)調能反應出的問題； If the speech does not cohere with the body language, can give a distorted impression; 3、肢體語言具有感染力。 Body Language is

6、 contagious,頭 The Head,側向一旁說明對談話有興趣。 A tilted head shows that you have interest in the topic. 頭挺得筆直說明對對方的談話持中立態(tài)度。 If you hold your head straight, this shows you have a natural attitude with the speaker. 低頭說明對對方的談話不感興趣或持否定態(tài)度。 If your head points down, it looks like you are not interested in talking w

7、ith the speaker or hold a negative attitude,與陌生人初次交談，視線落在對方的鼻部是最令人舒服的。The first time you have a conversation with a strangertry to look at the nose part of the speaker,because this will make him/her more comfortable. 直接注視對方眼睛的時間不宜過久，因為長時間凝視對方會令人不自在。 Do not gaze directly at the speakers eyes for a lo

8、ng time, because it will make the speaker feel uncomfortable. 瞪著別人看是不禮貌的。 Staring is impolite,眼睛 The Eyes,嘴和眼一樣都有傳情達意的作用。在社交活動中， 談話時盡量少努嘴和撇嘴，因為這樣的動作容易 流露出不屑的意味，而顯得不夠有涵養(yǎng)。站立、 靜坐或握手時，嘴可以微閉，不要露出牙齒，如果 能保持微笑就更完美了。 The mouth has the same effect with the eyes when people are expressing their feelings and id

9、eas. In social activity, avoid to pout or curl the lip, because such movements can easily be considered as disdainful and appear to lack self-control.Keep the mouth closed softly and do not show your teeth too much, try to maintain a smile throughout the conversation,嘴 The Mouth,在許多國家，人們用握手打招呼。 In m

10、any countries people often greet each other with a handshake. 全世界的人都揮手打招呼或表示再見，但來自不同國家的揮手的方式有別。 All over the world, people wave their hands to say hello or goodbye. But people wave differently in different countries. 我們可以用手勢來傳遞簡短的訊息，但要小心。 We can use hand signals to send a short message. But we need

11、to be careful,手 The Hands,零Zero,侮辱 Rude,錢 Money,好的 OK,手 The Hands,我們用全身無言地表達情感，我們張開雙臂表示歡迎或去擁抱某人。 We show emotion nonverbally with our whole body. We open our arms to welcome or to hug someone. 面對不認同的人，我們轉身離開。 We turn away from someone we disagree with. 人們輕踏地面或輕敲手指，這表示生氣或不耐煩。 People tap their feet or

12、 their fingers to show that they feel angry or impatient. 當我們覺得舒服時，全身放松。當我們覺得不舒服時，全身僵硬、緊張。 When we feel comfortable, our bodies look relaxed. When we feel uncomfortable, our bodies look tense and nervous,身體 The Whole Body,自信：抬高下巴；坐時上半身前傾；站立時抬頭挺胸、雙手背在身后；手放在口袋時露出大拇指；掌心相對、手指合起來呈尖塔狀；翻動外套領子。 Self-confide

13、nce: Raise the chin; Sit up straight; Stand with your head up and place both hands on your lower back; Show your thumbs when your hands in your pockets; put your palms together and make a pyramid shape. 緊張：吹口哨；抽煙；坐立不安；以手掩口；使勁拉耳朵；絞扭雙手；把錢、鑰匙弄得叮當響。 Tension: Whistle; Smoking;Sit down and stand up freque

14、ntly; Covers your mouth with your hand; Pull down on your ear with your hand,身體 The Whole Body,用適當?shù)恼Z調和語速，簡明扼要地與客人進行交流。聲音不要過大，親切、柔和，面帶微笑。尊敬客人，不要打斷客人的談話。 Do not speak too loud, use simple and clear words with a pleasant voice and smile. Talk with respect and do not interrupt the guest,語音、語調 Speech/Voi

15、ce,親密距離0.5米； Family Distance 0.5 meter; 個人距離0.5-1.25米； Personal Distance 0.5-1.25 meters; 社會距離3米； Social Distance 3 meters; 談話距離 1米； Keep at least 1 meter interpersonal distance when you talk to the guest,人際距離 Interpersonal distance,距離產生美。 Certain distance brings about beauty,頭部：眼光平視，不要東張西望。 Head:Ke

16、ep straight and eyesighthorizontally, do not look around. 雙手：不要交叉抱于胸前或放入口袋，可自然垂放，可疊握，置于身前。 Hands:Don t cross or put into pockets. Hold together and put in the front or Sag naturally. 雙腳：略分，兩腳呈 “ V ” 字型分開， 體重均勻分部于兩腳。 Feet:Split a little in a “V” shape with your weight equally distributed on each foot

17、. 身體：挺胸收腹，腰部用力，膝蓋要直。 Body:Stand straight, keep knees straight. 表情：面露自然的微笑。 Expression:Keep smiling,工作中的禮儀 站姿 Courtesy at work Standing,時刻謹記良好的姿勢需注意以下四點： 收肩（要放松）、收腹、提臀、挺胸。 Bear in mind the following prescription for good posture: shoulders back (but relaxed), tummy in, tail in and head up,工作中的禮儀 站姿 C

18、ourtesy at work Standing,頭部：眼光平視，不要東張西望。 Head:Keep straight and eyesight horizontally, do not look around. 手、腳：手放在膝蓋上。女士的雙手交叉放在 膝蓋上。雙腳要并攏。避免一些不恰當?shù)耐炔縿幼?，如：抖動、敲擊地面等?Hands & Feet :Place your hands on knees.Ladies should cross hands on knees. Close feet. Avoid dithering legs or knotting ground. 身體：脊背要挺直

19、，臀部坐在椅子的三分之二處。 Body:keep the lower torso straight and sit on 2/3 part of the chair. 表情：面露自然的微笑。 Expression:keep smiling,工作中的禮儀 坐姿 Courtesy at work Sitting,頭部：眼光平視，不要東張西望。 Head:Keep straight and eyesighthorizontally, do not look around. 身體：雙肩自然下垂，挺胸、收腹但不要過度。 Body:Shoulders pulled down, bottom tucked

20、in and the chest should not be thrust forward too far. 腿、腳：走路時腳尖向前并保持膝蓋屈伸自如。步履輕盈，步幅適中。 Leg & Feet:Toes should point straight ahead and knees kept flexed and loose. Keep your step light, and keep the pace moderately. 表情：面露自然的微笑。 Expression:Keep smiling,工作中的禮儀 走姿 Courtesy at work Walking,當你給客人指示方向的時候，

21、說“您請這邊 走?！保裳鄢蛑甘痉较?，面露自然 微笑。五指并攏，不要用單一手指。 When you give direction to a guest, say “Could you come this way, please?” and look into the pointing direction, Keep smiling.Use palm not individual Finger to point the direction,指示方向Giving Directions,令人愉快的握手：堅定有力、熱情大方目光接觸、面露微笑A Happy Handshake:Firmly with

22、 passionKeep eye contact and smiling 令人反感的握手:軟弱無力或夸張的用力目光斜視對方An Unpleasant Handshake:Flabbily with no passion or extremely hard No eye contact or look awry,握手Handshakes,用雙手遞交或接受名片，弄清楚 不大確定的名字的發(fā)音，盡量記 住對方名片上的名字。 Giving or receive the card with both hands. Clarify the Correct pronunciation Of guests na

23、me.Remember the guest name,遞、接名片Giving or Receiving Business Card,五秒鐘內和客人拉近距離。Build a close relationship with the guests within 5 seconds,S=Smile微笑 O=Open Body Language開放式肢體語言 F=Forward Lean身子前傾 T=Tidy整潔 E=Eye contact眼神接觸 N=Nod點頭,一個熱情、友好的微笑表明你非常歡迎客人并且愿意為他們提供服務。 An affable smile shows your welcome and you are very happy to provide service for the guests. 用開放式的肢體語言進行交流。讓你的肢體語言