2021年商務(wù)英語初級口語課程

1、商務(wù)英語初級口語課程 Set 1 S _nario Im going to describe a situation. a pany is planning to introdu _ a general training program for new staff. talk together about the to/picpany could include in the program and decide which 3 things you think are most important. Here are some ideas to help you. Candidates Ca

2、rd General training program for new staff to/picplex. the pany should instruct the staff how to use it. the staff should know how to _intain the equipment they use, and how to deal with the little problem they might encounter. Computer skills The staff should know puter structure and the software th

3、ey will use. Basic skill is typing both English and Chinese. They must know how to use the inter, how to send and re _ive e- _ils. Company organization Let the staff know the pany structure, what sort of work that any department does. Then the staff _y know the relationship between the departments.

4、They will know better that how to cooperate with each other. Company rules The pany rules play an important role in the routine work. Its very strict that any staff who breaks it will get trouble. Learn to follow the rules is the very thing the staff do every day. Customer servi _ Every staff should

5、 know how to meet the customer needs. They must know first how to help with customers, then they must have fast reaction till the customers get satisfied. Product training Make sure that the staff know how to use their products. Some of them have to know the structure and the function of the products. Health and safety Give the staff the con _pt that work effi