國際酒店P(guān)A部操作程序PA-0018HOWTOSCRUBASTONEFLOOR

1、 INTERCONTINENTALstandard operating PROCEDUREN謚 HOTELS GROUP標(biāo)準(zhǔn)操作程序HOW TO SCRUB STONE FLOORS大理石地面結(jié)晶Task Number :PA-0018任務(wù)號(hào)Department :Housekeep ing部門客房部Date Issued:January 2005發(fā)出時(shí)間2005年1月GuestExpectation :顧客愿望I expect floors to be clean in a hotel. Special care needs to be taken on stone floors, as d

2、irt can not easily be see n on this material.我希望酒店的地面是干凈的。大理石的地面應(yīng)該特別留意，因?yàn)檫@上面的灰塵不容易 發(fā)現(xiàn)。TIME TO TRAIN :培訓(xùn)時(shí)間25 mi nu tes25分Why is this task importa nt for you and our guests?為什么此任務(wù)對(duì)于你和我們的客人都很重要？An swers:答案1. I understand the importanee of having clean stone floo我知道干凈的大理石地面的重要性。2. It is important for us

3、 to take good care of floors, as this shows our professionalism. 我們注意地面的清潔是很重要的，這能顯示我們的專業(yè)性。3. We can in crease our GSTS scoi我們可以增加顧客滿意程度調(diào)查的分?jǐn)?shù)。WHAT/ STEPS 內(nèi)容步驟HOW/ STANDARDS 操作標(biāo)準(zhǔn)TRAINING QUESTIONS培訓(xùn)疑問1) Preparati on equipme nt 設(shè)備準(zhǔn)備Prepare a bucket of diluted all-purpose clea ner in hot water.準(zhǔn)備一個(gè)水桶用來

4、在熱水里稀釋全能清潔 劑。Put “ Work in progress sig n” in place將“暫停服務(wù)”的牌子放好。Why do I n eed this equipme nt? 我為什么要準(zhǔn)備這些設(shè)備？i.2) Prepare the area 區(qū)域準(zhǔn)備Place the “ Work in progress” sign and barea with divider sta nds.將“暫停服務(wù)”的牌子放置好，將工作區(qū) 隔開。Move exist ing furniture from the area invo Ived. 將區(qū)域內(nèi)的家具挪開。Dust the floor sta

5、rting from the far end of the area.首先對(duì)區(qū)域推塵，由遠(yuǎn)及近的進(jìn)行。Pour the diluted all-purpose cleaner into the water tank of the scrubber.將稀釋后的全能清潔劑加入機(jī)器水箱。lcWhthdo I need this sig n?我為什么要這樣的牌子？Can 1 not clea n around the fur niture?我能夠?qū)⒉磺鍧嵓揖吲赃厗幔緿o I n eed to dust first before scrubb ing? 在我洗刷前需要先推塵嗎？What clea nin

6、g material do I n eed? 我需要什么樣的清潔材料？3) Scrub the floor 清潔地面Adjust the level of the scrubbing machine han dle so that it is most comfortable for you. 調(diào)整機(jī)器把手，達(dá)到最佳的工作狀態(tài)。Apply the Soluti on by pulli ng the chemical release han dle on the water tank while you are scrubb ing the floor.在洗滌的過程中通過水箱上的把手控制洗 滌液

7、的用量。How can 1 scrub the floor comfortable?我怎么才能工作的比較順手？How can I put solution into the water tank?我如何控制水箱的洗滌液用量？What is the system of scrubb ing?WHAT/ STEPS 內(nèi)容步驟HOW/ STANDARDS 操作標(biāo)準(zhǔn)TRAINING QUESTIONS培訓(xùn)疑問Scrub the floor area by area. 地面逐片進(jìn)行洗滌。Repeat the process in other affected secti ons until the en

8、tire floor has been scrubbed. Overla the edges of the scrubbed surface so that no streak ing occurs.在其他區(qū)域重復(fù)操作，直到清潔完畢。對(duì) 邊沿進(jìn)行處理防止遺漏。After the en tire floor has bee n scrubbed and dried, use clea n water to mop the area.整個(gè)地面洗滌完畢后，用清水拖地并干燥 地面。Use a wet and dry pick-up mach ine to dry the floor after the

9、 scrubb ing.清潔完畢后用吸水機(jī)干燥地面。Return the furniture to its original place and remove the floor sig n whe n the floor is dry. 待地面干燥后將家具復(fù)位和并將牌子收 起。清洗的程序是什么？Why do I n eed to overlap sect ions?p我為什么要重疊進(jìn)行？Why do I n eed clea n water after scrubb ing?我為什么在洗滌后還要清水沖洗？How do I dry the floor?我怎么弄干地面？4) Store equi

10、pme nt設(shè)備存放Clea n and dry the equipme nt the n retur n the equipme nt and supplies to the PA storeroom. 清潔干燥設(shè)備與洗滌原料一起放回PA倉庫。Hose or flush the scrubbing pad with clean water, the n hang the scrubb ing pad on the wall or in the desig nated locatio n in your hotel.將刷子及甸子放回倉庫掛好或放到指定的 位置。Why do I have to

11、store equipme nt properly and always on the same place?我為什么要將設(shè)備和原料放回原位？5) Report defects問題上報(bào)Report maintenance problems found while clea ning immediately.在清潔保養(yǎng)的過程中發(fā)現(xiàn)問題立刻上報(bào)。Why do I have to report immediately? 我為什么要立刻上報(bào)？Summary questions 問題總結(jié)1. What is important when preparing to scrub a stone floo在準(zhǔn)備清潔大理石地面時(shí)應(yīng)注意什么？2. What do I need to prepare for attention在思想上我應(yīng)該準(zhǔn)備什么？3. What are the steps in scrubbing the floor清潔的步驟是什么？4. How frequently do I have to scrub floors?地面的清潔頻率是什么？5. Is there anything specifically I must remember when handling stora存放設(shè)備時(shí)我應(yīng)該注意什么?6. Do I need to report