國(guó)際連鎖酒店財(cái)務(wù)管理流程 23. Self Cashiering Credit Card結(jié)算結(jié)算程序(信用卡)

1、成成都都世世紀(jì)紀(jì)城城假假日日酒酒店店 獨(dú)獨(dú)立立核核算算/結(jié)結(jié)算算程程序序 5 (信信用用卡卡) 餐餐廳廳服服務(wù)務(wù)員員廚廚房房/ /酒酒吧吧客客人人收收銀銀員員 為客人點(diǎn)菜 點(diǎn)菜后,在POS系統(tǒng)里 開一張新帳單,輸入臺(tái)號(hào), 人數(shù),點(diǎn)菜單等資料 點(diǎn)菜單將自動(dòng) 用餐完畢后, 傳輸?shù)綇N房打印機(jī)及按點(diǎn)菜單準(zhǔn)備食品/飲料客人要求結(jié)帳客人到收銀臺(tái)結(jié)帳 POS 終端機(jī) 通知收銀員XX臺(tái)結(jié)帳 服務(wù)員結(jié)帳 詢問客人臺(tái)號(hào) 打印客人帳單 為避免出錯(cuò),服務(wù)員結(jié)帳為避免出錯(cuò), 在送交客人帳單前再次復(fù)查在送交客人帳單前復(fù)查 將帳單送交給客人付款結(jié)帳將帳單給客人結(jié)帳 客人到 收銀臺(tái)結(jié)帳 檢查帳單 無誤 有誤 用用信信用用卡卡

2、支支付付帳帳單單將帳單退還給收銀員改正 服務(wù)員結(jié)帳請(qǐng)信用卡持有人，客人到收銀臺(tái)結(jié)帳 并在帳單上簽字 將信用卡和帳單交收銀員核對(duì)信用卡有效性 將金額輸入信用卡POS機(jī) 退回帳單，信用卡,信用卡憑單給 餐廳服務(wù)員 服務(wù)員結(jié)帳在信用卡POS機(jī)上刷卡后, 輸入消費(fèi)金額 遞交給客人,讓持卡人在信用卡憑 單上簽字 持卡人在信用卡POS機(jī)上輸入密 碼,打印出的信用卡憑單 客人到 收銀臺(tái)結(jié)帳 服務(wù)員結(jié)帳 核對(duì)信用卡憑單上的簽字是否與核對(duì)信用卡憑單上的簽字是否與 信用卡背面的簽字相符信用卡背面的簽字相符 將帳單，信用卡,信用卡憑單交給 收銀員 接收信用卡，信用卡憑單及帳單 在POS系統(tǒng)里輸入 信用卡鍵 開發(fā)票與

3、客人 (如需要) 將信用卡，信用卡憑單簽單人 聯(lián)，客人帳單聯(lián)或發(fā)票送還客 人 打印有信用卡鍵的 正本帳單與客人保存 在班末時(shí),從POS終端機(jī) 打印出信用卡報(bào)告 信用卡金額與信用卡報(bào)告核對(duì) 平帳后,遞交給夜審 HolidayHoliday InnInn CenturyCentury CityCity ChengduChengdu Self-Cashiering/SettlementSelf-Cashiering/Settlement ProcedureProcedure 5 5 (Credit(Credit Card)Card) Waiter/WaitressKitchen/BarGuestCa

4、shier Take food and drink orders from guest After taking the order, open a new check and key in all details including table number, cover, food and drink order into the POS system F&B order will automatically transfer to the kitchen/bar printer and cashier POS terminal Prepare food/drink according p

5、rinted out order slip Request to settle the bill after finishing the meal Guest go to Cashier counter settle the bill Inform cashier XXX table settle the bill Settle by waiter/waitress Inquire guest the table number politely Print guest check Avoid mistake to view before present the bill to guest Se

6、ttle by waiter/waitress Avoid mistake to view before present the bill to guest Present the bill to guestPresent the bill to guest Guest settle bill at counter Verify the bill No error Error SettleSettle billbill inin CreditCredit CardCard Return the bill to cashier for correction Settle by waiter/wa

7、itress Obtain Credit Card and sign on the bill Guest settle bill at counter Forward the bill and Credit Card to cashier Check Credit Card validation Post amount into EDC machine Forward Credit Card and imprinted vouche rto waiter/waitress Settle by waiter/waitress Imprint Credit Card voucher from th

8、e EDC machine Ask guest to sign on the Credit Card voucher Key in the pass word into EDC machine,imprinted Credit Card Voucher Guest settle bill at counter Settle by waiter/waitress Verify the signature on the voucher against the sample signature on back of Credit Card Verify the signature on the vo

9、ucher against the sample signature on back of Credit Card Forward bill, Credit Card and Signed Voucher to cashier Collect Credit Card and voucher Settle with Credit Card key and close the bill in the POS system Issue Official Receipt to guest (if necessary) Return Credit card, Credit Card Voucher an

10、d bill guest copy or invoice(fa piao) to the guest Print out guest check settled in Credit Card and one copy for guest Print Cash Report from POS terminal at the end of the shift Reconcile the daily credit card total against Sales Report Balance the report and hand over all reports and bills to night auditor Re