酒店常用英語詞匯和對(duì)話

1、酒店英語必備英文詞匯飲食篇之其他小吃 meat 肉 beef 牛肉 pork 豬肉 chicken 雞肉 mutton 羊肉 bread 面包 steamed bread 饅頭 rice noodles 米粉 fried rice noodles 河粉 steamed vermicelli roll 腸粉 macaroni 通心粉 bean thread 冬粉 bean curd with odor 臭豆腐 flour-rice noodle 面粉 noodles 面條 instinct noodles 速食面 vegetable 蔬菜 crust 面包皮 sandwich 三明治 toast

2、 土司 hamburger 漢堡 cake 蛋糕 spring roll 春卷 pancake 煎餅 fried dumpling 煎貼 rice glue ball 元宵 glue pudding 湯圓 millet congee 小米粥 cereal 麥片粥 steamed dumpling 蒸餃 ravioli 餛飩 酒店英語必備詞匯-飲食篇之牛排與酒 breakfast 早餐 lunch 午餐 brunch 早午餐 supper 晚餐 late snack 宵夜 dinner 正餐 ham and egg 火腿腸 buttered toast 奶油土司 French toast 法國土

3、司 muffin 松餅 cheese cake 酪餅 white bread 白面包 brown bread 黑面包 French roll 小型法式面包 appetizer 開胃菜 green salad 蔬菜沙拉 onion soup 洋蔥湯 potage 法國濃湯 corn soup 玉米濃湯 minestrone 蔬菜面條湯 ox tail soup 牛尾湯 fried chicken 炸雞 roast chicken 烤雞 steak 牛排 T-bone steak 丁骨牛排 filet steak 菲力牛排 sirloin steak 沙朗牛排 club steak 小牛排 wel

4、l done 全熟 medium 五分熟 rare 三分熟 beer 啤酒 draft beer 生啤酒 stout beer 黑啤酒 canned beer 罐裝啤酒 red wine 紅葡萄酒 gin 琴酒 brandy 白蘭地 whisky 威士忌 vodka 伏特加 on the rocks 酒加冰塊 rum 蘭酒 champagne 香檳 酒店英語必備詞匯飲食篇之糖與蜜餞jerky 牛肉干 dried beef slices 牛肉片 dried pork slices 豬肉片 confection 糖果 glace fruit 蜜餞 marmalade 果醬 dried persim

5、mon 柿餅 candied melon 冬瓜糖 red jujube 紅棗 black date 黑棗 glace date 蜜棗 dried longan 桂圓干 raisin 葡萄干 chewing gum 口香糖 nougat 牛乳糖 mint 薄荷糖 drop 水果糖 marshmallow 棉花糖 caramel 牛奶糖 peanut brittle 花生糖 castor sugar 細(xì)砂白糖 granulated sugar 砂糖 sugar candy 冰糖 butter biscuit 奶酥 rice cake 年糕 moon cake 月餅 green bean cake

6、綠豆糕 popcorn 爆米花 chocolate 巧克力 marrons glaces 糖炒栗子 酒店英語必備飲食篇之蔬菜與調(diào)味品 string bean 四季豆 pea 豌豆 green soy bean 毛豆 soybean sprout 黃豆芽 mung bean sprout 綠豆芽 bean sprout 豆芽 kale 甘藍(lán)菜 cabbage 包心菜; 大白菜 broccoli 花椰菜 mater convolvulus 空心菜 dried lily flower 金針菜 mustard leaf 芥菜 celery 芹菜 tarragon 蒿菜 beetroot, beet 甜

7、菜 agar-agar 紫菜 lettuce 生菜 spinach 菠菜 leek 韭菜 caraway 香菜 hair-like seaweed 發(fā)菜 preserved szechuan pickle 榨菜 salted vegetable 雪里紅 lettuce 萵苣 asparagus 蘆薈 bamboo shoot 竹筍 dried bamboo shoot 筍干 chives 韭黃 ternip 白蘿卜 carrot 胡蘿卜 water chestnut 荸薺 ficus tikaua 地瓜 long crooked squash 菜瓜 loofah 絲瓜 pumpkin 南瓜 b

8、itter gourd 苦瓜 cucumber 黃瓜 white gourd 冬瓜 gherkin 小黃瓜 yam 山芋taro 芋頭 beancurd sheets 百葉 champignon 香菇 button mushroom 草菇 needle mushroom 金針菇 agaricus 蘑菇 dried mushroom 冬菇 tomato 番茄 eggplant 茄子 potato, spud 馬鈴薯 lotus root 蓮藕 agaric 木耳 white fungus 百木耳 ginger 生姜 garlic 大蒜 garlic bulb 蒜頭 green onion 蔥 o

9、nion 洋蔥 scallion, leek 青蔥 wheat gluten 面筋 miso 味噌 seasoning 調(diào)味品 caviar 魚子醬 barbeque sauce 沙茶醬 tomato ketchup, tomato sauce 番茄醬 mustard 芥茉 salt 鹽 sugar 糖 monosodium glutamate , gourmet powder 味精 vinegar 醋 sweet 甜 sour 酸 bitter 苦 lard 豬油 peanut oil 花生油 soy sauce 醬油 green pepper 青椒 paprika 紅椒 star anis

10、e 八角 cinnamon 肉掛 curry 咖喱 maltose 麥芽糖 酒店英語必備英文詞匯飲食篇之水果 pineapple 鳳梨 watermelon 西瓜 papaya 木瓜 betelnut 檳榔 chestnut 栗子 coconut 椰子 ponkan 碰柑 tangerine 橘子 mandarin orange 橘 sugar-cane 甘蔗 muskmelon 香瓜 shaddock 文旦 juice peach 水蜜桃 pear 梨子 peach 桃子 carambola 楊桃 cherry 櫻桃 persimmon 柿子apple 蘋果 mango 芒果 fig 無花果

11、 water caltrop 菱角 almond 杏仁 plum 李子 honey-dew melon 哈密瓜 loquat 枇杷 olive 橄欖 rambutan 紅毛丹 durian 榴梿 strawberry 草莓 grape 葡萄 grapefruit 葡萄柚 lichee 荔枝 longan 龍眼 wax-apple 蓮霧 guava 番石榴 banana 香蕉 酒店英語必備英文詞匯飲食篇之飲料 beverages 飲料 soya-bean milk 豆?jié){ syrup of plum 酸梅湯 tomato juice 番茄汁 orange juice 橘子汁 coconut mil

12、k 椰子汁 asparagus juice 蘆薈汁 grapefruit juice 葡萄柚汁 vegetable juice 蔬菜汁 ginger ale 姜汁 sarsaparilla 沙士 soft drink 汽水 coco-cola (coke) 可口可樂 tea leaves 茶葉 black tea 紅茶 jasmine tea 茉莉（香片） tea bag 茶包 lemon tea 檸檬茶 white goup tea 冬瓜茶 honey 蜂蜜 chlorella 綠藻 soda water 蘇打水 artificial color 人工色素 ice water 冰水 mine

13、ral water 礦泉水 distilled water 蒸餾水 long-life milk 保久奶 condensed milk 煉乳；煉奶 cocoa 可可 coffee mate 奶精 coffee 咖啡 iced coffee 冰咖啡 white coffee 牛奶咖啡 black coffee 純咖啡 ovaltine 阿華田 chlorella yakult 養(yǎng)樂多 essence of chicken 雞精 ice-cream cone 甜筒 sundae 圣代；新地 ice-cream 雪糕 soft ice-cream 窗淇淋 vanilla ice-cream 香草冰淇

14、淋 ice candy 冰棒 milk-shake 奶昔 straw 吸管 酒店英語必備飲食篇西餐與日本料理 menu 菜單 French cuisine 法國菜 todays special 今日特餐 chefs special 主廚特餐 buffet 自助餐 fast food 快餐 specialty 招牌菜 continental cuisine 歐式西餐 aperitif 飯前酒 dim sum 點(diǎn)心 French fires 炸薯?xiàng)l baked potato 烘馬鈴薯 mashed potatoes 馬鈴薯泥 omelette 簡(jiǎn)蛋卷 pudding 布丁 pastries 甜點(diǎn)

15、pickled vegetables 泡菜kimchi 韓國泡菜 crab meat 蟹肉 prawn 明蝦 conch 海螺 escargots 田螺braised beef 燉牛肉 bacon 熏肉 poached egg 荷包蛋 sunny side up 煎一面荷包蛋 over 煎兩面荷包蛋 fried egg 煎蛋 over easy 煎半熟蛋 over hard 煎全熟蛋 scramble eggs 炒蛋 boiled egg 煮蛋 stone fire pot 石頭火鍋 sashi 日本竹筷 sake 日本米酒 miso shiru 味噌湯 roast meat 鐵板烤肉 sas

16、himi 生魚片 butter 奶油 酒店英語必備英文詞匯飲食篇之中餐 bears paw 熊掌 breast of deer 鹿脯 beche-de-mer; sea cucumber 海參 sea sturgeon 海鱔 salted jelly fish 海蜇皮 kelp, seaweed 海帶 abalone 鮑魚 shark fin 魚翅 scallops 干貝 lobster 龍蝦 birds nest 燕窩 roast suckling pig 考乳豬 pigs knuckle 豬腳 boiled salted duck 鹽水鴨 preserved meat 臘肉 barbecu

17、ed pork 叉燒 sausage 香腸 fried pork flakes 肉松 BAR-B-Q 烤肉 meat diet 葷菜 vegetables 素菜 meat broth 肉羹 local dish 地方菜 Cantonese cuisine 廣東菜 set meal 客飯 curry rice 咖喱飯 fried rice 炒飯 plain rice 白飯 crispy rice 鍋巴 gruel, soft rice , porridge 粥 noodles with gravy 打鹵面 plain noodle 陽春面 casserole 砂鍋 chafing dish, f

18、ire pot 火鍋 meat bun 肉包子 shao-mai 燒麥 preserved bean curd 腐乳 bean curd 豆腐 fermented blank bean 豆豉 pickled cucumbers 醬瓜 preserved egg 皮蛋 salted duck egg 咸鴨蛋 dried turnip 蘿卜干 酒店英語必備英文詞匯-飲食篇之餐具 coffee pot 咖啡壺 coffee cup 咖啡杯 paper towel 紙巾 napkin 餐巾 table cloth 桌布 tea -pot 茶壺 tea set 茶具 tea tray 茶盤 caddy

19、茶罐 dish 碟 plate 盤 saucer 小碟子 rice bowl 飯碗 chopsticks 筷子 soup spoon 湯匙 knife 餐刀 cup 杯子 glass 玻璃杯 mug 馬克杯 picnic lunch 便當(dāng) fruit plate 水果盤 toothpick 牙簽 information desk 問訊處 reception office 接待室 hotel register 旅客登記簿 registration form 登記表 newsstand 售報(bào)處 postal service 郵局服務(wù)處 shop 小賣部 bar 酒吧間 lounge 休息廳 roo

20、f garden 屋頂花園 billiard-room 球房 dining-room, dining hall 餐廳 mens room 男盥洗室 ladies room 女盥洗室 cloak-room 存衣處 basement 地下室 cellar 地窖 broom closet 雜物室 room number 房間號(hào)碼 room key 房間鑰匙 suite 一套房間 single room 單人房間 double room 雙人房間 sitting-room, living-room 起居室 sofa, settee 長(zhǎng)沙發(fā) easy chair 安樂椅 armchair 扶手椅 wic

21、ker chair 藤椅 folding chair 疊椅 swivel chair 轉(zhuǎn)椅 rocking chair 搖椅 stool 凳子 stool 凳子 bench 條凳 tea table 茶幾 desk 書桌 bookcase 書櫥 bookshelf 書架 wardrobe 衣柜 built-in wardrobe, closet 壁櫥 chest of drawers 五斗櫥 hat rack 帽架 rug 小地毯 carpet 大地毯 single bed 單人床 double bed 雙人床 twin beds 成對(duì)床 mattress 褥子 quilt 被 blanket

22、 毯子 sheet 床單 bedspread 床罩 cotton terry blanket 毛巾被 pillow 枕頭 pillow 枕頭 pillowcase 枕套 mat 席 cushion 墊子 bathroom 浴室 bath tub 浴盆 shower bath, shower 淋浴 cold and hot water taps 冷熱自來水龍頭 sprinkle-nozzle, (shower) nozzle 噴頭 dressingtable 梳妝臺(tái) mirror 鏡子 washbasin 洗臉盆 towel 毛巾 bath wat towel 地巾 toilet, lavato

23、ry, washroom 衛(wèi)生間 water closet, W.C. 廁所；抽水馬桶 toilet roll, toilet paper 衛(wèi)生紙 soap 肥皂 bath-tub 浴缸 shower cap 浴帽 shampoo 洗發(fā)水 conditioner 護(hù)發(fā)素 bath foam 淋浴液 body lotion 潤(rùn)膚露 comb 梳子 tooth-paste牙膏 tooth-brush 牙刷 cotton tips 棉簽 hair dryer電吹頭 shaver 剃須刀 slippers 拖鞋 ashtray煙灰缸 match 火柴 cloth brush 衣刷 hand towel

24、方巾 Tissue 面巾紙bath towel 浴巾 bathrobe 浴衣 towel rail, towel rack 毛巾架 sponge 海綿 waste-paper basket 廢紙簍 thermometer 溫度計(jì) balcony 陽臺(tái) balcony 陽臺(tái) sash window 上下開關(guān)窗 shutters 百葉窗 transom, transom window 氣窗 curtain 窗簾 lace curtain 挑花窗簾 windowsill 窗臺(tái) air-conditioned 有空調(diào)設(shè)備的 radiator 暖氣片 central heating 暖氣 ashtray

25、 煙灰碟 smoking set 煙具 electric fan 電扇 chandelier, pendant lamp 吊燈 fluorescent lamp 日光燈 desk lamp 臺(tái)燈 bedside lamp 床頭燈 floor lamp 落地?zé)?wall lamp 壁燈 lampshade 燈罩 bulb holder 燈頭 bulb 燈泡 screw-type bulb 羅口燈泡 bayonet-type bulb 卡口燈泡 frosted bulb 磨砂燈泡 opal bulb, opaque bulb 乳白燈泡 switch 開關(guān) socket 插座 plug 插頭 tel

26、ephone 電話 electric iron 電熨斗 peg, hook 衣鉤 clothes-hanger 衣架 door-mat 門前的擦鞋棕墊 manager 經(jīng)理 attendant 服務(wù)員 desk clerk 值班服務(wù)員 waiter （餐廳）服務(wù)員 waitress （餐廳）女服務(wù)員 rent 租金 bill 賬單cashier 出納 check in 入住登記 check out 辦理退房手續(xù) deluxe suite豪華套間 dining hall 餐廳 double room 雙人間 foreign exchange counter 外幣兌換處 hotel directo

27、ry 旅館指南 hotel lobby 飯店大堂 hotel rates 房?jī)r(jià) information desk 總臺(tái) porter 行李員 reservation desk 預(yù)定處 room charge sheet 房?jī)r(jià)表 room with bath 帶有浴室的客房 room with good ventilation 通風(fēng)良好的客房 single room 單人間 suite 套間 telephone operator 總機(jī)接線員 對(duì)話酒店英語之交流用語-預(yù)訂酒店英語Dialogue Aa: Good morning .Hilton Hotel. May I help you?b: G

28、ood morning .Have you got any vacancies for the nights of 12th and 13th.Id like to make a reservation for the two nightsa: All right .Single or double-room?b :Double-room please.a: Yes. we have a double -room available.b :Is that with or without bath?a: Its a room with shower and toilet ,sir.b: That

29、 sounds fine. Is there an air conditioner?a: Yes, but of course.B :How much will it be for one night?a: Let me see. A double-room $800 per night.b: Does that include breakfast?a: Yes. that includes a continental breakfast and a morning newspaper.b: Do you accept VISA?a: Yes, we do, what time will yo

30、 be arriving?b:I should be there aroud 5:30 p.m on the 12th.a:Ok, sir ,Could I take your name and contact number, please?b:Yes,Its John Smith.Its New York 456-122a:Could you spell that, please?b:J-o-h-s-m-i-t-h.a:John Smith. double-room with bath and air conditioner for the nights of 12th and 13th.b

31、:Thats right.Thank you.a:Thank you sir. Good-bye. 酒店英語交流用語之餐廳點(diǎn)餐英語用語點(diǎn)菜就餐的次序：找桌子 看菜單 點(diǎn)菜 付錢 離開Have you got a table for two, please?請(qǐng)問您有兩個(gè)人的桌子嗎？Have you booked a table? 您預(yù)定餐桌了嗎？ Have you made a reservation? 您預(yù)定了嗎？ smoking or non-smoking? 吸煙區(qū)還是非吸煙區(qū)？ Would you like something to drink? 您想喝什么？ Would you lik

32、e to see the menu? 您需要看菜單嗎？ Language Notes三言兩語 點(diǎn)菜就餐的典型次序是：找一張桌子坐下看菜單點(diǎn)菜付錢離開。英語語言的表達(dá)基本上也是依照次順序?！坝啿汀痹谟⑽闹杏袃煞N說法，即to book a table和make a reservation在英國以及在其它很多國家，餐廳一般劃分為吸煙區(qū)和非吸煙區(qū)。一進(jìn)餐廳，服務(wù)員會(huì)主動(dòng)征詢客人的意見，然后引領(lǐng)客人前往所選擇的區(qū)域就餐。打攪一下，我能看看菜單嗎？expression表達(dá) Excuse me, could I see the menu, please?打攪一下，我能看看菜單嗎？ Are you ready

33、 to order?您現(xiàn)在可以點(diǎn)餐嗎？ first course/stasrters第一道菜開胃菜 maincourse主菜dessert甜食 Could I have the bill, please?請(qǐng)拿賬單來，好嗎？ How would you like to pay?請(qǐng)問您怎樣付款？ Language Notes三言兩語 在西餐廳就餐，菜單一般由三類不同的菜別組成。the first course或者starters是指第一道菜，往往是湯、一小碟色拉或其它小吃。第二道菜是主菜，fish and chips是魚和炸土豆條，它同“roast beef and york shir puddi

34、ng牛肉布丁”、“shepherd spie牧羊人的餡餅”一樣，都是典型的英國傳統(tǒng)菜肴。最后一道是甜食或冷或熱，但都是甜的。西方飲食習(xí)慣是先吃咸的，后吃甜的。西餐菜單名目繁多，有時(shí)不易讀懂。遇到這種情況，可以請(qǐng)服務(wù)員解釋一下。餐廳里的對(duì)話Conversation In A Restaurant Hugh is ordering a meal in a restauranta few moments later Emma: one sparkling waterHugh: Thanks very muchEmma:Are you ready to order?Hugh: Yeah I think

35、 I am actually. Could I just have the soup to start please.Emma: Thats minestrone, is that all right sir?Hugh: Yeah, thats fine, and for the main course could I have the chicken please?Emma: Chicken.Hugh: And just some vegetables and some boiled potatoes pleaseEmma: Boiled potatoes, OK?Hugh: Thanks

36、very much.Emma: OK.餐廳里的對(duì)話休正在餐廳點(diǎn)餐（過了一會(huì)兒） 埃瑪：一份帶汽的礦泉水。 休：謝謝！ ?，敚耗F(xiàn)在可以點(diǎn)菜嗎？ 休：是的，可以。請(qǐng)先給我來一份例湯，好嗎今日的例湯是什么？ ?，敚菏且獯罄卟藴?，可 以嗎？ 休：可以。好的 至 于主菜，請(qǐng)給我一份雞肉，好嗎？ 埃瑪：雞肉 休：再來一點(diǎn)蔬菜和煮土豆。 ?，敚褐笸炼埂：玫摹?休：謝謝！ 埃瑪：好的。酒店英語常用交流用語習(xí)慣銷售用語1、What kind of rooms(foods) would you like to have?您需要什么樣的房間（吃什么樣的菜）？2、Here is a brochure of our

37、 hotel and tariff.這是介紹我們飯店的小冊(cè)子和價(jià)目表。3、Well give you a 10%(ten percent ) discount.我們給您九折優(yōu)惠。4、Well offer tour guides complimentary breakfasts.我們給陪同提供免費(fèi)早餐。5、We accept your terms.我們接受您的條件。6、May I introduce myself?讓我介紹我自己。7、May I present you a litter souvenir?請(qǐng)接受我們的一點(diǎn)小紀(jì)念品。8、Lets drink to our friendship!為我

38、們的友誼干杯！9、Let me propose a toast to the health of our guests!建議為在座客人的健康干杯！10、Cheers!(Bottoms!)干杯！11、How do you like Chinese food?您喜歡中國菜嗎？12、What do you think of our service?您對(duì)我們的服務(wù)有什么意見？13、Thank you for your comments(compliment, suggestions).謝謝您給我們提的意見（贊揚(yáng)、建議）。14、Im afraid its against the hotels regul

39、ations.這是違反飯店規(guī)章制度的。15、In our hotel we dont accept tips.我們飯店是不收小費(fèi)的。Its our pleasure to serve our guests well.我們?yōu)槟転榭腿朔?wù)好而感到高興。Thank you all the same.然而，還是要謝謝您。16、Im afraid youll have to pay for the damage.您必須賠償。17、Thank you for telling us about it.謝謝您告訴我們Ill look into the mater right away.我馬上去處理這件事情。1

40、8、I assure you it wont happen again.我保證此類事情不會(huì)再發(fā)生。19、Please dont worry, sir (madam)先生（夫人），請(qǐng)不必?fù)?dān)心。I will send someone up to your room right away.我馬上派人到你的房間去。20、I cant guarantee anything, but Ill try my best.我不能保證，但我會(huì)盡力而為。21、What can I show you.您要買什么？22、How do you like this fashion (color, size, design

41、)?您喜歡這種款式（顏色、尺寸、圖案）嗎？23、The extra large size of this color is out of stock.這種顏色的特大號(hào)已經(jīng)賣完了。Please try us again tomorrow.請(qǐng)明天再來看看。24、They are altogether 175(one hundred and seventy-five) Yuan.共計(jì)175元。You may pay in cash or with credit card.您可以付現(xiàn)金也可以用信用卡。25、You have made a good choice, you have very good

42、taste.您真會(huì)買東西，眼力真好。酒店英語交流用語前廳和客房部用語1、Have you a reservation? 您預(yù)定過了嗎？2、May I know your name and room number?您能告訴我您的名字與房間號(hào)嗎？3、Here is your room key.給您房間鑰匙。4、Please pay at the cashiers desk over there.請(qǐng)去那邊帳臺(tái)付款。5、Are these your baggage?這些是您的行李嗎？May I take them for you?我來幫您拿好嗎？6、Housekeeping, may I come i

43、n?客房服務(wù)員，我可以進(jìn)來嗎？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.請(qǐng)把要洗的東西放在浴室門后的洗衣袋中。8、I hope Im not disturbing you.我希望沒有打擾您。9、One moment, madam. Ill bring them to you right away.等一會(huì)兒，夫人。我馬上送來。10、Ill send for an electrician( doctor.)我給您請(qǐng)電工（大夫）。餐飲部：11、Sit down, please. He

44、re is the menu.請(qǐng)坐，給您菜單，先生。May I take your order, sir?您要點(diǎn)菜嗎？12、What would you like to have, coffee or tea?您要喝咖啡還是茶？13、Would you like to have any wine with you dinner?您用餐時(shí)要喝點(diǎn)酒嗎？14、Service hours are:（餐廳）供應(yīng)時(shí)間是：7:00a.m.to 9:00a.m.for breakfast.早餐7點(diǎn)到9點(diǎn)。11:30a.m.to1: 30p.m.for lunch.午餐11點(diǎn)半到1點(diǎn)半。6:30p.m.to 8

45、:30p.m.for dinner.晚餐6點(diǎn)半到8點(diǎn)半。15、Here is the bill. Please sign it.這是您的賬單，請(qǐng)簽字。酒店英語之交流用語征詢和指路用語36、Can(May)I help you?我能幫您什么嗎？Yes, please.好的。37、What can I do for you.我能為您干點(diǎn)什么？38、Is there anything I can do for you?有什么能為您效勞的嗎？ 39、Just a moment, please.請(qǐng)稍等一下。40、May I use your phone?我能借用您的電話嗎？Certainly.當(dāng)然可以。

46、Yes, of course.當(dāng)然可以。41、Go upstairs/downstairs.上樓/下樓。42、Its on the second (third) floor.在二（三）樓。43、Excuse me.對(duì)不起。Where is the washroom (restroom, elevator)?請(qǐng)問盥洗室（休息室、電梯）在哪兒？This way, please.請(qǐng)這邊走Turn left /right.往左轉(zhuǎn)/右轉(zhuǎn)。45、Its in the lobby near the main entrance.在大廳靠近大門。46、Its in the basement at the end

47、 of the corridor.在地下室走廊盡頭。酒店英語常用交流用語習(xí)慣祝賀用語13、Congratulations!祝賀您！14、Happy birthday!生日快樂！15、Happy new year!新年快樂！16、Merry Christmas!圣誕快樂！17、Have a nice holiday!假日快樂 18、Wish you every success!祝您成功！答謝和答應(yīng)語:19、Thank you (very much).謝謝您（非常感謝）。20、Thank you for your advice (information, help)感謝您的忠告（信息、幫助）。21

48、、Its very kind of you.謝謝，您真客氣。22、You are welcome.不用謝。23、Not at all.不用謝。Dont mention it.不用謝。24、Its my pleasure.非常高興為您服務(wù)。(With pleasure.)(My pleasure.)25、I am at your service.樂意為您效勞。26、Thank you for staying in our hotel.感謝您在我們酒店下榻。27、Im sorry.很抱歉。28、Excuse me.對(duì)不起。29、Im sorry, Its my fault.很抱歉。那是我的過錯(cuò)。3

49、0、Sorry to have kept you waiting.對(duì)不起，讓您久等了。31、Sorry to interrupt you.對(duì)不起，打擾您了。32、Im sorry about this.對(duì)此表示抱歉。33、I apologize for this.我為此道歉。34、Thats all right.沒關(guān)系。35、Lets forget it.算了吧酒店英語之交流用語歡迎、問候用語1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好?。ǔ醮我娒妫〨lad to meet

50、you.很高興見到您。3、How are you?您好嗎？Fine, thanks. And you?很好，謝謝。您好嗎？4、Welcome to our hotel (restaurant, shop).歡迎到我們賓館（餐廳、商店）來。5、Wish you a most pleasant stay in our hotel.愿您在我們賓館過得愉快。6、I hope you will enjoy your stay with us.希望您在我們賓館過得愉快。（客人剛?cè)氲陼r(shí)）I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。（客人在飯店

51、逗留期間）I hope you have enjoyed your stay with us.希望您在我們賓館過得愉快。（客人離店時(shí)）7、Have a good time!祝您過得愉快！8、*hotel, front desk. Can I help you?*飯店，前廳。您找誰？9、Sorry, Ive dialed the wrong number.對(duì)不起，我撥錯(cuò)號(hào)了。10、May I speak to your general manager?能和你們總經(jīng)理說話嗎？Speaking.我就是。11、Sorry, he is not in at the moment.對(duì)不起，他現(xiàn)在不在。Wo

52、uld you like to leave a message?您要留口信嗎？12、Pardon.對(duì)不起，請(qǐng)?jiān)僬f一遍，好嗎？I beg your pardon.對(duì)不起，請(qǐng)?jiān)僬f一遍，好嗎？Key Sentences（重點(diǎn)句子）一、結(jié)帳（Pay Bill）1Id like to pay my bill now我想現(xiàn)在結(jié)賬。2Your name and room number，please？請(qǐng)問您的姓名和房間號(hào)碼？3Have you used any hotel services this morning？請(qǐng)問您今天早晨是否用過旅館內(nèi)的服務(wù)設(shè)施？4Four nights at 90 US dollo

53、rs each， and here are the meals that you had at the hotelThat makes a total of 665 US dollars4個(gè)晚上，每晚90美元，加上膳食費(fèi)，總共是660美元。5Can I pay by credit card？我可以用信用卡支付嗎？6Please sign your name here請(qǐng)您在這里簽名。7 Excuse me Were leaving todayId like to pay our bills now勞駕。我們今天要離去了。我希望現(xiàn)在就把賬結(jié)清。8By the way，Id like to tell

54、 you that the check-out time is 1200 noon，sir先生，順便告訴您，結(jié)賬后離開旅館時(shí)間是12點(diǎn)。9 How about the charge for the days you shared the room with your friend？這幾天您的朋友與您同住費(fèi)用怎么辦呢？10Please add to my account請(qǐng)記在我的賬里。11Have you used any hotel services this morning or had breakfast at the hotel dining room，MrGreen？格林先生，今天早晨您是否用過旅館服務(wù)設(shè)施，或在旅館餐廳用過早餐？12Ye