[GMAT]酒店英語教案14單元

1、赤峰職業(yè)技術(shù)學(xué)院教案紙章節(jié)及課題日期與時(shí)數(shù)目的要求重點(diǎn)與難點(diǎn)教學(xué)方法課的類型教具unit 1, advance resrevation1st aug 30th,2011 two periods1. to learn different types of room in hotel2. to know how should we say when having a reservation 3. to conclue some listening useful skills when having listening comprehesion1. different types of room i

2、n hotel and different kinds of price2. in dialogue one and two, some blanks are difficult,just equipped, guaranteece, expeiration,room availability.talking and listeningcomprehensive classcomputer and text book教學(xué)過程時(shí)間分配教學(xué)內(nèi)容及師生活動過程方法與手段組織教學(xué)2新課講解80宣布上課,統(tǒng)計(jì)出勤并記錄.1. introductionhave a brief dialogue pract

3、ice with ss to learn their english basics.2. new knowledge in text.part one, preparatory workmatch the word or words with the relervant picture.lobbyb, travelers checkftwin rooma, suitedcredit carde, triple roomcpart two, lisening inlistening dialogue one and two three times respectively.pay attenti

4、on to the 3rd, 4th&5th blank in dialogue one & the 1st blank in dialogue two . teach ss to guess the words spell according to the pronuciation.tell ss to recite some phrases.book a room,just a moment,special needs,whats the room rate?be expected to do sth3. different room types in hotelsingle room,

5、double room, twin room, triple room, outside room, connectin room, adjoining room, suite ( executive room, deluxe room, presidential room)4. whats the rate? daily rate, special rategroup rate記入教學(xué)日志板書內(nèi)容本節(jié)小結(jié)3復(fù)習(xí)鞏固3布置作業(yè)2listening comprehesion is a little difficult for the students in this class. so i sh

6、ould be careful when teaching them. maybe ,they should pay more attenion to the words learning.learin room types and different prices on p 6preview useful expression on p3課后評注:章節(jié)及課題日期與時(shí)數(shù)目的要求重點(diǎn)與難點(diǎn)教學(xué)方法課的類型教具unit 1, advance resrevation2nd sep 1st, 2011 two periods1、 to learn some useful expressions for

7、 advance reservation &operator service 2、 reading dialogue one & two in speaking out3. to put the following into english1. learn use of different phrases 2. make-up a dialogue on p7 according to the speaking out.talking and listeningcomprehensive classcomputer and text book教學(xué)過程時(shí)間分配教學(xué)內(nèi)容及師生活動過程方法與手段組織

8、教學(xué)2課前復(fù)習(xí)5新課講解75 宣布上課,統(tǒng)計(jì)出勤并記錄.課前提問different room types in hotelpart one:useful expression for advance reservation and operator service1. may i help you?2. there is no charge for3. make an international call4. be listed in 5. take a message6. what kind of room would you like ?7. just a moment, let me c

9、heck if theres room available.8. unfortunately, weve booked solid, but i could contact other hotels for you.9. have a cancellation10. we will need an advance deposit of $200.11. whos the reservation for?12. whats your occupation?13. whats your address in your native country,please?14. how long do yo

10、u plan to stay?part two: speaking outdialogue one: fully bookeddialogue two: revising the reservation.part three: make-up a dialogue on p7記入教學(xué)日志板書內(nèi)容本節(jié)小結(jié)3復(fù)習(xí)鞏固3布置作業(yè)2this class, we have learned some useful expression for advance reservation and operator service. ss should read them fluently, and try to

11、 use them when you need.useful expression for advance reservation and operator service.finish the exercise on p7課后評注:章節(jié)及課題日期與時(shí)數(shù)目的要求重點(diǎn)與難點(diǎn)教學(xué)方法課的類型教具unit one： advance resrevation3rdsep 6th, 2011 two periods 1. to require ss to express themselves freely and rightly when they work at the hotel.2. to lear

12、n advance reservationnists job responsibility.3. to know how to fill in a reservation enquiry cardin order to make ss express themselves freely and rightly, teacher should try every means to catch their eyes in class, its a chanllage to both ss and teacher.talking and practicingrevision classcompute

13、r and text book教學(xué)過程時(shí)間分配教學(xué)內(nèi)容及師生活動過程方法與手段組織教學(xué)2復(fù)習(xí)舊課15新課講解65宣布上課,統(tǒng)計(jì)出勤并記錄.1. different types of room2. different prices 3. 總經(jīng)理4. 信用卡截止的有效期5. 給接通電話6. some useful expression for advance reservation.1. give ss ten minutes to finish e1 and e2 on p 7.2. check e1 offslacklow season淡季peak-seasonon season-旺季book

14、ing record-預(yù)定記錄guaranteed reservation-有保證預(yù)訂no show-預(yù)訂客未到check-out time-退房時(shí)間walk in guest-未預(yù)約的過路客shoulder season -平季average room rate-平均房價(jià)vip-貴賓3. check e2ask ss to read this short passage and understand the main idea of it.the advance reservationist belongs to the front office department. she works

15、at the front desk by the lobby. her job responsibility includes answeing questions concerning reaervations, booking and assigning rooms for guests who request rooms in the hotel. she also takes reservations, cancellations and revisons and writes and sends ou the hotels letters of confirmation. when

16、a reservationist receives a reservation request she first check the hotels booking situation and sees if the hotel has any vacancy during the specified period. if the hotel is able to accept the booking the reservationist would fill out a reservation form and record the information in a reservation

17、diary. 4. pay attention to de details to fill in a reservation enquiry card.記入教學(xué)日志（本節(jié)課是復(fù)習(xí)課，所以復(fù)習(xí)舊知識的內(nèi)容、比重占的略大一些）板書內(nèi)容there are some unfamiliar words in this passage. when ss read it, they should turn the dictionary for help to understand the main idea.本節(jié)小結(jié)3復(fù)習(xí)鞏固3布置作業(yè)2deal with exercises in unit onelear

18、n all the impointant points in unit one and try to sue themmake up a dialogue with your partnersituation:ellen wang made a reservation for a single room from june 18 to june 21. she would like to revise the reservation. the receptionist will answer the phone call and accept the revsion.課后評注:本單元學(xué)習(xí)結(jié)束，

19、同學(xué)們的英文基礎(chǔ)很薄弱，另外，同學(xué)們學(xué)習(xí)英文的興趣也不高。上課，似乎就是在應(yīng)付差事?？傮w而言，狀態(tài)不好。章節(jié)及課題日期與時(shí)數(shù)目的要求重點(diǎn)與難點(diǎn)教學(xué)方法課的類型教具unit two checking in1stsep 8th ,2011 two periods1. to finish the prepartory work on p92. to listen to two dialogues about check-in3. learn some words and expreesions about check-in1. to master some words and expressions

20、 about check-in, especially,register, recofirm, delegation, departure, pay in cash, pay by credict card, check-out time, morning call, laundry service, arrival listtalking and listeningcomprehensive classcomputer and text book教學(xué)過程時(shí)間分配教學(xué)內(nèi)容及師生活動過程方法與手段組織教學(xué)2舊課復(fù)習(xí)10新課講解70宣布上課,統(tǒng)計(jì)出勤并記錄.ask ss to answer my

21、question1. what should we greet your guest when they make a call?2. as a reservatinist, what should you do first if a guest give you a call to have a reservation?3. generally speaking, what necessary information you should get from your customers?1. match the word or words with the relervant pcture.

22、passportc, id cardd, operatorebellboya, key cardb, receptionists-f2. listening in dialogue one: 1). registration, 2). private, 3). on holiday, 4). in cash, 5). departure注意這個對話中的句子：如where will you be going next?are you going to pay in cash or by credit card?can i reconfirm your departure date?dialogu

23、e two: 1). delegation 2). sandard rooms 3). check-out time 4). breakfast coupons 5). front desk需要注意的句子：is there any change in the number of your group?well arrange a morning call at 6:20 a.m? will there beanything else?if there is any change, please notify the front desk.i hope you will have a nice

24、stay with us.記入教學(xué)日志板書內(nèi)容本節(jié)小結(jié)3復(fù)習(xí)鞏固3布置作業(yè)2本節(jié)課學(xué)習(xí)了有關(guān)check-in的兩個聽力對話課下需要大家復(fù)習(xí)有關(guān)的詞匯預(yù)習(xí)后面的useful expression & speaking out課后評注:章節(jié)及課題日期與時(shí)數(shù)目的要求重點(diǎn)與難點(diǎn)教學(xué)方法課的類型教具unit two :checking-in 2ndsep 13th,2011 two periods1. grasp the terms and useful phrases in checking-in2.use sentence patterns in working situations3.make s

25、ituational dialogues fluentlythe terms and useful phrases in checking-intalking and practicingcomprehensive classcomputer and text book教學(xué)過程時(shí)間分配教學(xué)內(nèi)容及師生活動過程方法與手段組織教學(xué)2舊課復(fù)習(xí)10新課講解70宣布上課,統(tǒng)計(jì)出勤并記錄.1. 提問上節(jié)課中聽力對話里涉及到的句子及表達(dá)方式1. 15頁的詞及詞組pay in cash, pay by credit card, departure date, group visa, check-out time

26、, morning call, breakfast coupon, international direct dialing, laundry service2. speaking outdialogue one:showing the guest to his roommay i put your suitcase here?shall i open the curtains for you?can i take an international call with this telephone?you need to ask the operator to activate the ser

27、vice first.can you turn up the heating?is there anything else that i can do for you?dialogue two: changing the roomsorry to interrupt you.but its hard to fix it at oncewe would you like to change another room, a deluxe single room on the same floor of this one.i have no choice.were sorry to cause yo

28、u some trouble. we will charge you the original price.what time is the most convenient for you to change your room?please hand the old key back to him.3. make-up a dialogue on p15 with your partner. try to use the expressions we have learned just now.記入教學(xué)日志板書內(nèi)容本節(jié)小結(jié)3復(fù)習(xí)鞏固3布置作業(yè)2this class we have learn

29、ed a lot of phrases and expressions abou checking-in. every ss should try to learn and use them.提問的形式做出finish the exercises on p 15.16.17課后評注:章節(jié)及課題日期與時(shí)數(shù)目的要求重點(diǎn)與難點(diǎn)教學(xué)方法課的類型教具unit two :checking-in 3rd sep 15th, 2011 two periods to require ss to express themselves freely and rightly when they work at the

30、 hotel.in order to make ss express themselves freely and rightly, teacher should try every means to catch their eyes in class, its a chanllage to both ss and teacher.talking and practicingrevision classcomputer and text book教學(xué)過程時(shí)間分配教學(xué)內(nèi)容及師生活動過程方法與手段組織教學(xué)2舊課復(fù)習(xí)20新課講解60宣布上課,統(tǒng)計(jì)出勤并記錄.1. phrases and express

31、ionspay in cash pay by credit card departure date group visacheck-out timemorning call breakfast couponinternational direct dialing laundry service2. discussionhow should we tell the guest we can help them.what should we say, if we feel very sorry beacause your hotel have no room.when our guesthave

32、some question, what we do first?1. make-up a dialogue according to the following situationthe bell boy help send the luggage for the guestand explains the hotel services.2. put the following intoenglish on p151)、我們要辦理登記手續(xù)。2）、您預(yù)定了房間嗎？3）、請?zhí)顚懽∷薜怯洷怼?）、如果您準(zhǔn)備好了，行李員將帶您去您的房間5）、我把您的行李放在這里好嗎？3. exercise on p1

33、6.pay attention to de different departments in hotel in english.4. practical writing fill in the form according to de following dialogue. in this kind of exercise, we should learn to pick up ditails needed quickly.記入教學(xué)日志（本節(jié)課是復(fù)習(xí)課，所以復(fù)習(xí)舊知識的內(nèi)容、比重占的略大一些）板書內(nèi)容本節(jié)小結(jié)3復(fù)習(xí)鞏固3布置作業(yè)2in this class, i ask ss to make

34、up some dialogue with their partner. and every student have a chance to give us a proformance. thus in this way can student try their best to organize their language and take pari in class actively.reviwe the useful expressions and phrases in unit one and two.preview unit 3課后評注:本單元的學(xué)習(xí)結(jié)束，同學(xué)們較開學(xué)時(shí)相比，有了

35、很大的提高，尤其是英語語感。讀句子時(shí)，知道了該在哪里斷句、停頓。另外，同學(xué)們學(xué)習(xí)這門課程的興趣也有所提高。章節(jié)及課題日期與時(shí)數(shù)目的要求重點(diǎn)與難點(diǎn)教學(xué)方法課的類型教具unit three：concierge service1stsep 20th, 2011 two periods1. the aim of the class is to equip students with the ability to work as a bellman in a hotel.2. the requests for the students are to listening the useful expres

36、sions of of concierge service carefully 1. the focuses of teaching are to master the basic procedures concierge service 2. the difficulties of learning are to get through the main services of a bellman interactive teaching method, directing and eliciting teaching method comprehensive classclassroom

37、teaching, multi-media teaching 教學(xué)過程時(shí)間分配教學(xué)內(nèi)容及師生活動過程方法與手段組織教學(xué)2新課講解80宣布上課,統(tǒng)計(jì)出勤并記錄.warm-up questions1. what should you do as a bellman ? part i culture backgroundpart ii prepartory workpart iii listening in listen and write down the sentenceslisten to the tape and fill in the blank when necessary.partiv

38、 useful expressionsquestions & responses 記入教學(xué)日志板書內(nèi)容本節(jié)小結(jié)3布置作業(yè)5put the sample conversations of listening in in the students mind and mimic the english conversation of concierge servicerecite three conversations課后評注:章節(jié)及課題日期與時(shí)數(shù)目的要求重點(diǎn)與難點(diǎn)教學(xué)方法課的類型教具unit three：concierge service2nd tsep 22nd , 2011 two perio

39、ds1. the aim of the class is to get through the related information of airport pick-up servic2. the requests for the students are to practice the useful expressions of concierge service 1. the focuses of teaching are to master key sentences of concierge service2. difficulties of learning are to make

40、 use of room reservation conversations. interactive teaching method, directing and eliciting teaching method comprehensive classclassroom teaching, multi-media teaching 教學(xué)過程時(shí)間分配教學(xué)內(nèi)容及師生活動過程方法與手段組織教學(xué)2新課講解80宣布上課,統(tǒng)計(jì)出勤并記錄.speaking outpart one: read the two dialogues in our book and try to recite them in

41、class. in class, every two students are divided into a group.in 30 minutes, i will check whether you have recited them.part two: make up a dialogue onp24.記入教學(xué)日志板書內(nèi)容本節(jié)小結(jié)3布置作業(yè)5make further understanding conversations of concierge servicerecite the two dialogues if you havent finished in class.finish e

42、xercises on p24.25課后評注:章節(jié)及課題日期與時(shí)數(shù)目的要求重點(diǎn)與難點(diǎn)教學(xué)方法課的類型教具unit three:consierge service3rdsep 27th 2011, two periods1. require ss to express themselves freely and rightly when they work at the hotel.in order to make ss express themselves freely and rightly, teacher should try every means to catch their eye

43、s in class, its a chanllage to both ss and teacher.talking and practicingrevision classcomputer and text book教學(xué)過程時(shí)間分配教學(xué)內(nèi)容及師生活動過程方法與手段組織教學(xué)2舊課復(fù)習(xí)20新課講解60宣布上課,統(tǒng)計(jì)出勤并記錄.1. admission2. lobby assistant manager3. lobby bar4. pick up5. limousine service6. historical interest7. admission fee8. the four best-kn

44、own suzhou gardens9. spice girl restaurantpart one: put the following into english on p23.1. 先生要我為您安排出租車嗎？出租車十分鐘后就到。2. 您打算坐哪條航線？3. 有一趟晚上8點(diǎn)的航班，晚上10；45分到達(dá)上海。您覺得怎么樣？4. 飯店有水療健身房和健身館。5. 這是旅途的時(shí)間安排表。part two：underline concierges job responsibility.the concierge is a very important position to hotel guests.

45、 a concierge member has his or her own separate desk in the lobby or on the floors. the concierge often helps guests with dining reservations. guests may ask the concierge to book flight tickets and tickets to the hottest shows in the city. its usually the duty of the concierge to arrange the hire o

46、f a car or minibus for guests. and at all times the concierge is ready to give information to guests concerning hotel services and local activities.part three: practical writing on p25part four: role-playingli wen, the concierge from the holiday inn, is at the beijing international airport to meet m

47、ton from the ok trading company. li wen helps mton with his luggage and takes him to the hotel by shuttle bus.記入教學(xué)日志（本節(jié)課是復(fù)習(xí)課，所以復(fù)習(xí)舊知識的內(nèi)容、比重占的略大一些）板書內(nèi)容本節(jié)小結(jié)3復(fù)習(xí)鞏固3布置作業(yè)2deal with exercises in unit three.learn all the impointant points in unit one and try to sue themmake up a dialogue with your

48、partner. one is a concierge and the other is a guest.課后評注:本單元的學(xué)習(xí)總體比較好，但是因?yàn)轳R上就來到國慶假期，同學(xué)們的狀態(tài)有點(diǎn)散。上課容易走神，而且有幾位同學(xué)已經(jīng)請假離開學(xué)校，這嚴(yán)重影響了其他同學(xué)的上課積極性。章節(jié)及課題日期與時(shí)數(shù)目的要求重點(diǎn)與難點(diǎn)教學(xué)方法課的類型教具unit four：checking out1st sep 29th, 2011 two priods1.master the terms and useful phrases in checking out.2. use sentence patterns skillfu

49、lly in working situations.3 making situational dialogues fluently.4. grasp the procedure of checking-out.1. sentence patterns in paying the bill and checking out.2. practice the sample dialogues and make situational dialogues.3. to read the conversations fluently4. to make situational dialogues with

50、 the sentence patternsinteraction teaching methods, situation teaching methodscomprehensive classcomputer and text book教學(xué)過程時(shí)間分配教學(xué)內(nèi)容及師生活動過程方法與手段組織教學(xué)2新課講解80宣布上課,統(tǒng)計(jì)出勤并記錄.step i: lead-in. 1. the teacher would invite some students to talk about the basic procedures of checking out.2. in the end, the teac

51、her would summarize the students answers so as to give them a clearer and better understanding of the basic knowledge of reception.lpaying by credit cardcredit cards accepted in chinacredit card codeprocedurelchecking outsettling the billpaymentstep ii learn the new words and sentence patterns. 1. t

52、he teacher would ask the student to read the new words and the following sentence patterns in part 2 in the textbook. the teacher would explain the difficult points to the students if there is any.1) id like to have my bill, please.2) have you used any hotel services since breakfast?3) here is your

53、bill, sir. please check it.4) would you please go the cashier desk to pay your bill?5) how do you wish to settle your account, sir? in cash or by credit car?6) did you take anything from the mini-bar this morning?7) may i have your name and your room number?8) this is for three dinners and four lunc

54、hes in our restaurant that you signed for.9) this is your laundry charge.10) may i check the details for you, please?11) just a moment, please. the cashier will have your bill ready in a moment.12) whats your method of payment, sir?13) im sorry, you have to settle your bill then check out.14) we accept the following credit cards.15