浙江工商大學飯店管理學英文PPT學習教案

1、會計學1浙江工商大學飯店管理學英文浙江工商大學飯店管理學英文第1頁/共29頁第2頁/共29頁第3頁/共29頁第4頁/共29頁第5頁/共29頁第6頁/共29頁Room Division ManagerReservationFront OfficeHousekeepingLaundrySecurityEngineeringPBX第7頁/共29頁Resident Manager I/C RoomsDirector of HousekeepingOr Executive HousekeeperAssistant Executive HousekeeperFloor Supervisor PA Supe

2、rvisor Laundry SupervisorPA Staff Room AttendantsFront Office ManagerAssistant Front Office ManagerAssistant ManagerChief ConciergeReceptionist Cashier Bell Boy 第8頁/共29頁Chief EngineerAssistant Chief EngineerSupervisor Energy ManagementSupervisor AdministrationSupervisor Preventative/ Maintenance HVA

3、C, Electric, WaterInventory, Work Orders, Purchasing, Utilities, Tools Plumbing, Electric, Carpentry, HVAC, Painting, Masonry, Grounds, Television, Upholstery, Pool第9頁/共29頁Director SecuritySupervisorsSecurity Officers第10頁/共29頁Director of Human Resource RecruitmentBenefitsPayrollLabor RelationTrainin

4、gPersonnel Manager第11頁/共29頁Director of Food & BeverageAssistant F/B DirectorSous Chef / Pastry Sous ChefRestaurant ManagerExecutive / Chief Steward Kitchen StaffService Staff Waiter/Waitress Hostess Stewards Executive ChefBeverage Director / Bar ManagerBartenders 第12頁/共29頁Director of SalesSales Mana

5、gerConvention CoordinatorConvention Service ManagerDirector of CateringAssistant Director of SalesAccount Executives/ Sales RepresentativesBanquet Captains第13頁/共29頁Financial Controller / Finance Support ManagerF&B Cost ControllerChief AccountantExecutive / Chief Steward Purchasing Store roomFront Of

6、fice Cashiers Restaurant Cashiers TimekeeperStewards Assistant Financial ControllerGeneral Cashier第14頁/共29頁PlanningOrganizingLeadingControlling AccomplishOBJECTIVEs第15頁/共29頁Work Team Quality CircleTotal Quality Management第16頁/共29頁第17頁/共29頁第18頁/共29頁第19頁/共29頁第20頁/共29頁第21頁/共29頁Executive Operating Commi

7、tteeEnergy Conservation Committee Safety (& Hygiene) Committee第22頁/共29頁Morning MeetingMonthly Staff ConferenceExecutive Committee MeetingMonthly P&L (Profit & Loss) MeetingSafety & Hygiene Meeting Energy Conservation Meeting Departmental Morning Meeting / Operation Meeting第23頁/共29頁第24頁/共29頁第25頁/共29頁第26頁/共29頁nHousekeepingnPAlSecurityl