管理信息系統(tǒng)考試

1、第一章1standard operating procedures are organizational assets that are considered to be :（b） a 、tangible  b、 complementary   c 、managerial2、in an information system ,which of the following transfers information to the people or groups in an organization who use it (c)   &

2、#160; a、input    b、 process    c、output3、in an information system ,which of the following accepts data form the environment?(a)     a、input     b、 process    c、 output4. sets of logically related tasks and

3、 behaviors that organizations develop to produce specific business results are called ( b )a   cooperate assets    b   business processes      c   processing5. a digital firm uses electronic business processes to link the organiza

4、tion to ( c )a   suppliers    b   customers       c  both6. which of the challenges below is related to the larger issue of ethics and information systems security? ( a )a  human health  b  competitive marketing

5、60; c  a sizable investment payoff7.an organization coordinates work through a structures hierarchy and formal(a)a. standard operating procedures b. lines of communication c. evaluations 8.the behavioral approach to information systems tends to focus on :ba.system capabilities b.non-techni

6、cal solutions c.formal models 9.the use of information technology to design organizations that are competitive and effective can be classified as a: ca.globalization challenge b.information systems investment challenge c.strategic business challenge 10、which of the following is an activity of electr

7、onic business:  （c） a  posting an online factory maintenance schedule  b  publishing an online employee hand book  c .both11、since the turn of the century, the number of white collar workers has declined relative to the number of blue collar, farming, and service w

8、orkers in the united states.                      （b）  a   true b   false12、the business information value chain transforms raw data in various stages so that i

9、t can eventually provide value to the organization.  （a）                            a true  b false13、the behavioral approach to information systems emphas

10、izes mathematically-based , normative models and the formal capabilities of systems. false14、feedback is output returned to appropriate people or activities in the organization to evaluate and refine output. true15、a firms information technology infrastructure and information systems are closely rel

11、ated. true16.information is streams of  raw facts representing events occurring in orgnizations.( b )a. true         b.false17.a computer can communicate with virtualla any other computer in the world, if they are both connected to the internet.( a )

12、a. true               b.false18.the internet cannot transmit sound. ( b )a. true               b.false19.the internet is a single global network. ( false )20.ma

13、nagers do not do any creative work. ( false )21three behavioral disciplines that contribute important concepts and methods to understanding the behavioral issues of information systems include psychology , sociology and _. ( economics ) 22. the discipline that emphasizes the development of models fo

14、r decision-making and management practices is management science.23. the internet service that display information as electronic page is the world wide web.24. knowledge workers design products or services and create new knowledge for the organization.25. computer programs, software&#

15、160;are sets of operating instructions that direct and control computer processing.26. a sociotechnical perspective asserts that performance of a system is optimized when both the&

16、#160;technology and the organization mutually adjust to one another until a satisfactory fit is obtained.27. operation managers are responsible for monitoring the firms daily activ

17、ities.28:hardware, software, communications technology, and storage technology are components of the organizations information technology(it) infrastructure.29:computer based information systems are information systems that rely on computer hardware and software for processing disseminating informat

18、ion. 30:the process of buying and selling goods electronically through computerized business transactions is called electronic commerce.第二章選擇題1which level of systems is used to monitor an organizations transactions and elementary activities？          

19、0;     （c）amanagement-level      b.organizational-level    c.operational-level2what level of system serves the monitoring，controlling，and decision-making activities of an organization？         &#

20、160;      （b）astrategic-level        bmanagement-level    coperational-level3/.supply chain management systems are a type of    .   (c)a.decision-support system    b.enterprise sys

21、tem    c.interorganizational system4. systems that pool data from diverse internal  and external sources and make them available in an easy-to-use format are called:                    

22、             (c)a: on-line processorsb: analytical systems c: ess5. a system that would provide information to help manangers decide how many products should be produced to fulfill customer orders is an example of a:    

23、               (b)a: sales and marketing systemb: manufacturing and production systemc: finance and accounting system6. date from which type of system typically provides information for mis?      

24、0; (a)a: tps b: dss c: both7.a system that shows alternative retirement benefits depending on the number of years worked and annual salary is an example of ca.an ess b. an mis c.a dss8.a system that collects all knowledge and experience in the firm and makes it available to support business pro

25、cesses and management decisions is called a ba.information management system b.knowledge management systemc.knowledge distribution system9. a payroll system s an example of an application in a(a)a.a finance/accounting tps system b.a finance/accounting missystem c.a human resources tps system10.an in

26、formation system that provide information on employees that have been hired or terminated serves the operational level of the organization.  (  c  )astrategic   b.management   c.operational11.there are different kinds of information systems in an organization becau

27、se different organizational interests,specialties,and levels exist.  (   true  )12.computer-aided design systems are a type of plm system.  (   true   )13.information systems in the traditional organization usually include vendors (false) 14.management in

28、formation systems (mis) track the elementary activities and transactions of the organization for management review.(false)15.information systems in a transnational business organization are decentralized.(true)16.decision support systems help managers with decisions  that can't always be sp

29、ecified in advance.(a)a.true        b.falsespecial systems are required for senior management because the kinds of information they  need are never found within the organization.(b)a.true        b.falseorganizations can be di

30、vided into three levels: strategic,management ,and executive levels.(b) a.true        b.false19the primary users of  tps are middle managers.false20.business processes always span multiple business functions. false21. is the function concerned with identifying

31、 the customers for the firms products and services. (marketing)22.a system that produced reports comparing last year's building maintenance expenses with year's maintenance expenses is an ezample of a (a)a. mis,management information systemb.knowledge management systemc.management-level syst

32、em d.operational-level system23.(b) level system are information systems that support the long-range planning activities of senior management.a.decision b.strategicc.management d.enterprise24.(a) sysstem are based on a data repository that organizes every piece pf information that goes into making a

33、 particular product.a.product life-cycle managementb.finance resources systemc.management information system d.sales and marketing system25.a system that helps senior managers plan long-term profits for the firm would support the  finance and accounting    function. the frag

34、mentation of data in hundreds of separate systems can be solved through implementing a      enterprise system27. enterprise applications consist of enterprise systems,supply chain management systems,customer relationship management systems,and    knowledge man

35、agement systems28. transaction processing systems are the basic business systems that serve the operational level of the organization ,29. the unique manner in which organizations coordinate and organize work and activities ,information ,and knowledge to produce a product or service is called busine

36、ss processes.30.- customer relationship management integrates information from sales ,service ,and marketing to provide a single source of information about customers.第三章1.which of the following is  not of the five classical functions of manager?(  c) a deciding  b  controlling &

37、#160;  c  speculating 2.the definition of organizations as collections of rights,privileges, obligations,and responsibilities balanced through conflict and con flict resolution is (b  ) a .technical    b .behavioral    c . microeconomic3.promotong kn

38、owledge-sharing to enhance core competencies is a (b  ) level strategy. a.business   b. firm   c. industry   4 the _ model of decision making assumes that humans are basically consistent and choose the alternative the contributes most to his or her goals.  ( a )a r

39、ational    b impulsive    c inquisitive5 one of the primary activities in the value chain is (  b  )a procurement    b sales    c technology 6 researchers have found that organizations and information systems  ( c  )a ar

40、e unidirectional    b are competitive   c interact and influence each other7. -is a competitive strategy for developing new market niches for soecialized products or services :a    product differentiationb    focused differentiation c  

41、0; datamining8. when a firm purchases products and services on the marketplace which it cannot produce on its own, it incurs -costs:a   agency b  transaction c   coordination9.a relationship in which two or more firms share data for mutual advantage is an example of:a &

42、#160; tight linkagesb   business ecosystemsc  an information partnership10.competing firms in an industry can cooperate using information systems by (c)a. firm a consortium b.develop industry standards c.both11.anorganization can be either a formal,legal entity or an informal con

43、sortium(b)a.ture b.false12.the technical and the behavioral definitions of any given organization will usually contradict one another(b)a.ture b.false13  most organizations will not be able to lower their transaction and agency costs by using the internet.(  b  )a . true b. false14 &#

44、160; according to agency theory, firms,individuals ,and agents seek to economize on transaction costs as much as they do production costs. (  b  )a . true b. false15   supply chain management systems can be used to support efficient customer response systems. (  a  

45、; )a . true b. false16、rationalization of procedures involves using the computer to speed up the performance of existing tasks.(b)a.true     (b)false 17.workflow and document management software are not used in business process reengineering.(b) true  (b)false 18.systems ana

46、lysis provides all the specifications for the systems solutions.(b) (a)true  (b)false19、political resistance to organizational change is greatly reduced through the use of new information systems.(a)a、false    b、true20、while large organizations can obtain the flexibility of small

47、 organizations by using information technology, it is more difficult for small organizations to use information technology to gain the capabilities of large organizations.(b)a、ture    b、false21、customers,competitors, and government regulations are all part of the organizations (enviro

48、nment).22.the informationnal role describe manager as the nerve centers of their organitions. 23.human resources is one of the support activities in the value chain.24.end users  are representatives of departments outside of the information systems group for whom applications are developed.25.

49、the value web synchronizes the value chains of multiple firms to help them collectively produce a product or service for a market.26. behavioral theories tend to be highly descriptive and predictive of individual firms and managers.27.the set of fundamental assumptions that define the goals and prod

50、ucts the organization are its _culture_.28.（ standard  operating  procedures ）are a firms precise rules ,procedures and practices for producing goods and services.29.sociotechnical changes affecting both social and technical elements of the organization can be considered ( strategic transi

51、tions  )30.max weber used the term (bureaucracy ) to describe organizations that have a clear-cut division of labor, abstract rules and procedures, and hierarchical specialization.chapter 41 _b _ refers to the depth and detail of informatio

52、n.a reach  b richness c breadth2which of the following internet business models provides a digital environment in which buyers and sellers can meet, search for, display, and&#

53、160;establish prices for products? ca virtual community b transaction broker c online marketplace3yahoo! is an example of a/an: aa portal b content provider c virtual community 4.the techniq

54、ue of comparing information gathered about a specific users behavior at a web site to data about other customers with similar interests is called:(b)a.clickstream tracking   b.collaborative filtering   c.comparison tracking5.using the internet to purchase goods and materials,nego

55、tiate with suppliers,and make delivery arrangements is called:(c)a.supply-chain networking  b.net marketplaces   c.e-procurement6.a/an_is a third-party owned online marketplace that connects thousands of suppliers and buyers for spot purchasing:(a)   a.exchange  &#

56、160; b.e-hub    c.net marketplace7.（c ）are an electronic payment system in which consumers make instant online payments to merchants and other individuals based on the value stored in a digital account .    a. accumulated digital balance payment systems &

57、#160;  b. micropayment system    c .stored value payment systems8. the use of digital technologies to enable multiple organizations to collectively manage products through their life cycles is called:  (a)    a. collaborative commerce  

58、;  b. digital supply chains    c. industrial exchanges9. a plastic card the size of a credit card that stores digital information is called a (b )    a. digital wallet  b. smart card c. e-card10. in industry-owned net marketplaces, buyer firms b

59、enefit from: aa. competitive pricing    b.  dynamic pricing    c. control over supplier relationships11. internet technology can be used to run an entire business because its technology and standards enable information to flow seamlessly between different parts of

60、the organization. (true)12. a content provider creates revenue by providing product, pricing, and availability information to individuals and businesses. (false)13.in c2c electronic commercee,companies sell directly to each other without the use of a middleman.false14.web personalization technology

61、collects on customer activities at web sites to form a profile of the individual intersts and behaviors. false15.although web-based customer self-service applications increase the number of customer queries that a firm can handle,there are few cost savings in the employment of live customer ser

62、vice representatives need to handle customer support.false16 although many organizations still use private networks for edi, companies are increasingly using the internet for edi.  true 17 net

63、60;marketplaces serve vertical markets, while e-hubs are used for selling in horizontal markets.false18 accumulated balance payment systems keep a running balance on micropayment purchase as a