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1、cyberq consultingintroduction to cmmver 1.1optimizing level cyberq consultingtypical characteristics of a optimizing level organisationat level 4, the process is quantitatively understoodat level 5, continuous process improvement is a way of life. the focus is on preventing the occurrence of defects

2、 and innovations.cyberq consultingtypical characteristics of a optimizing level organisationin immature organizations, no one may be responsible for process improvementmature organizations usually have 70-80% participation in improvement activities at any given point in time - everyone is involved.c

3、ontinuous process improvement means controlled change and measurably improving process capabilitycyberq consultingkey process areas process change measurementtechnology change managementdefect preventioncyberq consulting defect prevention purpose is to identify the cause of defects and prevent them

4、from recurringinvolvesanalyzing defects that were encountered in the past.taking specific actions to prevent the occurrence of these types of defects in the future.trends are analyzed to track the types of defects that have been encountered and to identify defects that are likely to recur.cyberq con

5、sultingdefect prevention - common featurescommitmentwritten organizational policy / and policy for the project for defect prevention activities.abilityteam that is responsible for coordinating the defect prevention activities should exist at the organization level and project level.adequate resource

6、s and fundingtraining on defect prevention for personnel performing these activitiescyberq consultingdefect prevention - common features (contd)measurementto determine the status of the defect prevention activities.cyberq consulting defect prevention - activitiesdefect prevention activities are plan

7、ned.the software project develops and maintains a plan for its defect prevention activities.at the beginning of a software task, the members of the team performing the task meet to prepare for the activities of that task and the related defect prevention activities.cyberq consultingdefect prevention

8、 - activitiescommon causes of defects are sought out and identified.causal analysis meetings are conducted according to a documented procedure.defect prevention data are documented and tracked across the teams coordinating defect prevention activities.cyberq consulting defect prevention - activities

9、common causes of defects are prioritized and systematically eliminated. the teams assigned to coordinate defect prevention activities meets on a periodic basis to review and coordinate implementation of action proposals from the causal analysis meetings. revisions to the organizations ossp resulting

10、 from defect prevention actions are incorporated adocproc revisions to the projects dsp resulting from defect prevention actions are incorporated adocproc members of the software engineering group and software-related groups receive feedback on the status and results of the organizations and project

11、s defect prevention activities on a periodic basis.cyberq consultingdefect prevention - summarywhy did defects occur?causal analysisspecial causescommon causesremove common causes, thus preventing defects from recurringcyberq consultingdefect prevention - summaryteams exist at org. level and project

12、 level to coordinate defect prevention activitiesproject has a defect prevention plancausal analysis meetings heldaction points are implemented defect prevention data trackedcyberq consultingdefect prevention - summarychanges made to ossp.changes made to defined sw processmeasurements include defect

13、 age, cost of quality, defect density etc.cyberq consultingtechnology change managementpurpose is to identify new technologies (i.e.,tools, methods, and processes) and transfer them in an organization in an orderly manner.involves identifying, selecting, and evaluating new technologies(tools, method

14、s and processes). pilot efforts are performed to assess new technologies. incorporating effective technologies into the organization. cyberq consultingtechnology change management - common featurescommitment written organizational policy for managing software quality. senior management sponsors and

15、oversees the technology change management activities.ability group that is responsible for technology change management activities exists. adequate resources and funding support for collecting and analyzing data needed to evaluate technology changesmeasurement to determine the status of technology c

16、hange management activities.cyberq consulting technology change management -activitiesincorporation of technology changes are planned.the organization develops and maintains a plan for technology change management.cyberq consultingtechnology change management -activitiesnew technologies are evaluate

17、d to determine their effect on quality and productivity. the group responsible for the organizations tcm activities works with the software projects in identifying areas of technology change. the group responsible for the organizations tcm analyzes the ossp to identify areas that need or could benef

18、it from new technology. technologies are selected and acquired for the organization and software projects adocproc pilot efforts for improving technology are conducted, where appropriate, before a new technology is introduced into normal practice.cyberq consultingtechnology change management -activi

19、tiesappropriate new technologies are transferred into normal practice across the organization.software managers and technical staff are kept informed of new technologies.appropriate new technologies are incorporated into the organizations standard software process according to a documented procedure

20、.appropriate new technologies are incorporated into the projects defined software processes according to a documented procedure.cyberq consultingtechnology change managementidentify new technologies and track them into organization in an orderly mannertechnology support grouppilots done first; then

21、incorporated into normal practicecyberq consultingtechnology change managementanalysis of processes to identify areas that could benefit from new technology - based on datatechnologies selected & acquiredpilots carried outincorporated into standard processcyberq consultingprocess change mngt.pur

22、pose is to continuously improve the software process used in the organization with the intent of improving software quality, increasing productivity, and decreasing the cycle time for product developmentinvolvesdefining process improvement goalssystematically identifying, evaluating, and implementin

23、g improvements to the organizations standard software process and the projects defined software processescyberq consultingprocess change management - common features commitment written organizational policy for implementing software process improvements. senior management sponsorship for software pr

24、ocess improvement.ability adequate resources and funding training for software managers in software process improvement. senior management receives required training in software process improvement.measurement to determine the status of the software process improvement activities.cyberq consultingpr

25、ocess change management - activities continuous process improvement is planned.the group responsible for the organizations software process activities (e.g., software engineering process group) coordinates the software process improvement activities.the organization develops and maintains a plan for

26、 software process improvement according to a documented procedure.the software process improvement activities are performed in accordance with the software process improvement plan.cyberq consultingprocess change management - activitiesparticipation in the organizations software process improvement

27、activities is organisation wide.a software process improvement program is established which empowers the members of the organization to improve the processes of the organization. members of the organization actively participate in teams to develop software process improvements for assigned process a

28、reas.cyberq consultingprocess change management - activities participation in the organizations software process improvement activities is organisation wide. software managers and technical staff receive feedback on the status and results of the software process improvement activities on an event-dr

29、iven basis.cyberq consultingprocess change management - activitiesthe organisations standard software process and the projects defined software process are improved continuously.the software process improvement activities are performed in accordance with the software process improvement plan.softwar

30、e process improvement proposals are handled according to a documented procedure.where appropriate, the software process improvements are installed on a pilot basis to determine their benefits and effectiveness before they are introduced into normal practice.cyberq consultingprocess change management

31、 - activitiesthe organisations standard software process and the projects defined software process are improved continuously.when the decision is made to transfer a software process improvement into normal practice, the improvement is implemented according to a documented procedure.records of softwa

32、re process improvement activities are maintained.cyberq consulting challenges in implementing level 5 requirementsdiscussionscyberq consulting summary - level 2requirements managementcontrol system requirements allocated to software to establish the baselinekeep software plans, products, and activit

33、ies consistent with the system requirements allocated to software.change to requirements are reviewed and incorporated into the software projectsoftware project planning document estimatesdevelop and document plansestablish commitments and negotiateinvolve all affected groupscyberq consulting summar

34、y - level 2 software project tracking and oversight manage the project according to the documented plans. take corrective action when required. renegotiate commitments and and adjust the plan based on the actual results.software subcontract management define the work to be subcontracted. establish c

35、ommitment between prime and subcontractor select and monitor the subcontractor maintain ongoing communicationcyberq consulting summary - level 2 software quality assurance sqa group is formed and their activities are planned. review and/or audit software product and processes report results escalate

36、 noncompliance issues that cannot be resolved. involve in making plans for the project.software configuration management plan scm activities identify and maintain configuration items systematically control changes maintain integrity and traceability of baseline throughout the software life cyclecybe

37、rq consulting summary - level 3 organization process focus form a group to coordinate software process improvement activities identify strengths and weaknesses of processes plan organizations software process improvement efforts coordinate training activities on defined processes.organization proces

38、s definition develop and maintain an organizations standard software process and description of life cycles approved for use. develop and maintain tailoring guidelines. collect, review, and distribute data and documents related to the standard software process.cyberq consulting summary - level 3 tra

39、ining program plan organizational training activities provide training for developing skills and knowledge for the organization ensure that individuals are trained develop standards for developing and delivering training programs.integrated software management develop the projects defined software p

40、rocess manage the project according to a plan which includes the projects defined software process take corrective action as appropriate.cyberq consulting summary - level 3 software product engineering perform software activities in a defined, integrated, and consistent manner ensure consistency between products collect measures to determine process efficiency and defects.intergroup coordina