洲際宴會(huì)廳程序0024Serving an Outside Catering Function

1、standard operating procedure標(biāo)準(zhǔn)操作程序serving an outside catering function外賣(mài)服務(wù)task number:bqt-0024department: f&b banquetingdate issued: nov. 2007guest expectation: i expect that my function to be set up properly, complete with clean, correct equipment and professional staff.我希望有專業(yè)的員工為我提供干凈、完整的有適當(dāng)設(shè)備

2、配合的活動(dòng)time to train: 60 minutes why is this task important for you and our guests?為什么這項(xiàng)任務(wù)對(duì)我們的客人和你是如此重要？answers 回答:1. to maximize guests satisfaction可以滿足客人的最大期望值2. to ensure all required equipment is taken to the side and return back to the hotel確保所有必須帶出去的設(shè)備也要完整地帶回來(lái)3. to ensure the outside catering si

3、de is ready for the event on time確保外賣(mài)準(zhǔn)時(shí)準(zhǔn)備好what/ steps什么/步驟how/ standards怎樣/標(biāo)準(zhǔn)training questions培訓(xùn)問(wèn)題1) banquet manager should go to the function place at least 3 days in advance宴會(huì)經(jīng)理必須至少提前3天去外賣(mài)的場(chǎng)地勘察contact with organizer to see the function area.聯(lián)系活動(dòng)主辦人去勘察場(chǎng)地 according to the event order inspect functi

4、on area.按照宴會(huì)單的要求去勘察場(chǎng)地discussed the operational details with the organizer.同主辦人商量操作細(xì)節(jié)why should you see the area in advance?為什么要提前去看場(chǎng)地？why should you follow the event order?為什么你要按照宴會(huì)單的要求做？2) arrange the transportation安排運(yùn)輸set up the time deliver the equipment and set up time.安排并填寫(xiě)運(yùn)輸時(shí)間to fill the trans

5、portation requisition form to book the car and trucks.填寫(xiě)運(yùn)輸申請(qǐng)并預(yù)定好貨車(chē)和小汽車(chē)why should you arrange the transportation in advance?為什么你要提前安排好交通運(yùn)輸？why do you fill out a transportation request?為什么你要填寫(xiě)運(yùn)輸申請(qǐng)？3) prepare table plan準(zhǔn)備好桌子布置圖prepare the detail of table set up and table arrangement.準(zhǔn)備好桌子布置的細(xì)節(jié)why shoul

6、d you prepare a detailed table plan?為什么你要準(zhǔn)備好桌子布置圖？4) arrange necessary equipment from steward安排好必需的管事部設(shè)備fill in store requisition form and with “iou, send to stewarding to prepare in advance.為了提前準(zhǔn)備，填寫(xiě)設(shè)備申請(qǐng)單和借條去管事部why should arrange equipment in advance?為什么要提前準(zhǔn)備設(shè)備？5) prepare outside catering check lis

7、t準(zhǔn)備外賣(mài)檢查單according to the event order, prepare equipment checklist including the furniture, glassware, chinaware, flatware, cutleries, linen, condiment, etc.按照宴會(huì)單，準(zhǔn)備好設(shè)備檢查單其中包括家具，杯具，瓷器，餐具，服務(wù)餐具，布草，調(diào)味品，等等why should you use the event order? 為什么你要使用宴會(huì)單？6) prepare equipment準(zhǔn)備設(shè)備clean all chinaware, glasswar

8、e, flatware, cutleries and then packed in plastic racks and transport boxes.清潔完所有的瓷器，杯具，餐具，服務(wù)餐具后把它們裝好在塑料筐和運(yùn)輸箱里check if all furniture is in good condition, no tightened and damage.檢查所有的家具類物品是否有良好的狀態(tài)，不能有損害table linen and skirting should be well pressed and without strain and hole.臺(tái)布和臺(tái)裙一定要熨燙齊整不能有洞和皺摺wh

9、y should you pack all equipment in racks for transport? 為什么為了運(yùn)輸你要把所有設(shè)備整理好裝進(jìn)筐子里？ 7) deliver all equipment裝卸所有的設(shè)備according to the outside catering check list, put table chair and heavy items on the transport truck first and then put the chinaware, glassware, flatware, cutleries, linen, condiment, etc.

10、 按照外賣(mài)物品檢查清單，把桌椅和沉重的東西先放進(jìn)貨車(chē)中然后再放置瓷器，杯具，餐具，服務(wù)用餐具，布草，調(diào)味品，等等make sure no items are missing from the checklist and are properly arranged in the truck.確保不要有任何在外賣(mài)檢查清單里的物品有遺漏同時(shí)要合理地把這些物品放置在貨車(chē)?yán)飛hy put the heavy equipment first on the truck?為什么要先把重的設(shè)備先放上貨車(chē)？why do you use a check list?為什么你要使用外賣(mài)檢查清單？8) set up布置a

11、fter arrival the place, off load the equipment, store securely and start setting up according to the event order.到達(dá)外賣(mài)場(chǎng)地，小心地卸下設(shè)備和物品，安全地保存在一個(gè)地方然后按照宴會(huì)單開(kāi)始布置 why should you store equipment securely? 為什么要安全地保存這些設(shè)備？9) prepare beverage準(zhǔn)備酒水a(chǎn)ccording to the event order to prepare beverage arrangement check th

12、e quality and quantity to make sure all beverages are correct including ice and garnishes.按照宴會(huì)單的要求來(lái)準(zhǔn)備和安排酒水，要檢查酒水的數(shù)量和保質(zhì)期是正確的其中當(dāng)然包含冰塊和一些小的裝飾arrange beverage properly.合適地安排酒水why do you have to make sure your beverage order and quantity is correct? 為什么你要確保你的酒水質(zhì)量和數(shù)量是正確的？10) pick up food (with beverage)取食

13、品（酒水）according to the event order menu, pick up food from kitchen; check the quality and quantity to make sure all are correct.到廚房取走食品，按照宴會(huì)單里菜單的要求檢查食品的數(shù)量和質(zhì)量確保是正確的arrange food in proper container把食品裝進(jìn)合適的食品運(yùn)輸箱里according to the event order to prepare the condiment and all condiments must be in full bot

14、tle.按照宴會(huì)單的要求準(zhǔn)備好調(diào)味品并確保所有的調(diào)味品要是裝滿why do you have to make sure your food order and quantity is correct?why should the food go in the proper container?why should all condiments be in full bottles?11) return all goods back to hotel把所有能用和有用的帶回酒店arrange all goods are in truck and make sure every thing is i

15、n good condition and proper arranged, collecting all goods according to the check list. 按照外賣(mài)檢查單來(lái)收集、挑選還能用的物品合適地放置在貨車(chē)?yán)锊⒈３炙鼈兒玫臓顟B(tài)make a final round through the areas to ensure nothing is left behind.做最終的巡視檢查并確保沒(méi)有任何物品遺留在外賣(mài)場(chǎng)地why should you make a final round?為什么你要做最終巡視？12) return equipment 歸還設(shè)備return all

16、equipment back to steward according to the store requisition form.按照設(shè)備申請(qǐng)單歸還所有的設(shè)備到管事部why should the equipment go back to the stewarding store? 為什么你要?dú)w還設(shè)備到管事部去？summary questions:總結(jié)1. why should you see the area in advance?2. why should you follow the event order?3. why should you arrange the transporta

17、tion in advance?4. why do you fill out a transportation request?5. why should you prepare a detailed table plan?6. why should arrange equipment in advance?7. why should you use the event order?8. why should you pack all equipment in racks for transport?9. why put the heavy equipment first on the truck?10. why do you use a check list?11. why should you store equipment securely?12. why do you have to make sure your beverage order and quantity is correct?13. why do you have to make sure your food order and quantity is correct?14. why sho