AD某Z某某公司人力資源評估報(bào)告英文版

1、For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 1 1998For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 2 . 3 : . 11 , & : & - - - - - - - . 44 , & . 60 :8 . 72 ( ) For Discussion Only - Do Not Duplicate - Do Not

2、 D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 3 & For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 4 - Confirming the “future state” vision for NCEs Human Resources organization,- Conducting a current state assessment of the HR processes, organization and technolo

3、gy,- Evaluating HRs customers needs and perceptions of current and desired service levels and competencies,- Conducting a benchmarking study based on similarly sized HR organizations,- * Developing a list of HR products and services currently offered, and determining with HR leaders the potential fu

4、ture location of HR products and services (Corporate Center, Business Unit, Shared Services)- Conducting a gap analysis between the current HR processes, organization and technology and the future model of Human Resources,- Developing a competency model for the Human Resources group that reflects th

5、e future state, and- Developing a transition plan to implement the future state design within a specified timeframe. s a s a . :* For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12 : . .For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12

6、Page 6 - The HR group needs to deliver products and services that meet customers needs in cost, quality and time.* The new NCE business unit structure will only increase this emphasis - The migration of HR into the new Corporate Center, Business Unit, Shared Service structure is evolutionary.* But H

7、R cant wait until the dust settles and the picture is clear. The picture will continue to change.* Initially all HR functions will be in the Shared Services group. Beginning very soon, some HR personnel (and associated HR responsibility, products and services) will be dedicated to the Business Units

8、.- Concentrate on what isnt working well, and focus on how to move forward in a positive way.* Some of our observations are “fact-based”, some “experienced-based” * The goal is to look for opportunities to change in order for HR to better serve customers, then determine how to systematically improve

9、 performance- Learn from the past, move forward* Weve used prior work (i.e. J Team, KBPI, Business Plans, etc.) in our analysis* If things arent working, lets set a new course- Analysis is important but implementation is where improvement occurs* Identify the “big things”, do enough analysis to conf

10、irm the opportunity, then move forward* Our team focused on prioritizing issues/opportunities and recommendations that can be implemented with measurable results :For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 7 a , : s ? s ? s ? ? ? s ? ? , ? ? ? HR StrategyP

11、eopleTechnologyBusinessProcessesNCE StrategyHR Customers s ? , ? ? ? s ? ?For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 8s , , , , . .For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 9A : “” For Discussion Only - Do Not D

12、uplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 10 “” , ( & ) ( ) t , : “” . , 3 “ ”: Strategy , , , , , “” - ! “ ” “ ”, ! Structure , (, ) () t , “” ( ) : , Products/Services ( ) - , , , “” s t , t PerformanceMeasures , “ ” . a “ a ”, “ ” . For Discussion Only - Do Not Duplicate - Do N

13、ot D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 11 : For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 12 s , . .02 04 06 08 01 0 01 2 05 , 0 0 0 -1 0 , 0 0 0 e e sU t ilit yIn d u s t ryN C E00.511.522.53Work SafetyPayrollRecruitingBenefitsPerf MgmtEE RelationsCompens

14、ationHR MgmtTraining a 0 . 0 0 %0 . 1 0 %0 . 2 0 %0 . 3 0 %0 . 4 0 %0 . 5 0 %0 . 6 0 %0 . 7 0 %0 . 8 0 %S a ra t o g aN C E = For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 13 Larger staff and higher cost in NCE HR compared to other similarly sized organizatio

15、ns Ratio of HR employees/total employees: Saratoga Institute*120:1 - (5,000 - 10,000 employees)94:1 - Utility Industry NCE*79:1Many NCE HR professionals indicate that they are short staffed.Reasons for NCEs ratio are inefficient structure, processes, use of technology, rework and error correction HR

16、 operating expense per employee: Watson Wyatt: $873 NCE: $2,086* HR expense as a percent of operating expense: Saratoga: .74%NCE: .53%* HR expense per HR FTEs: Watson Wyatt: $70,367NCE: $98,745* The ratio of management personnel to staff is 1:6.2; however, this ratio is unevenly distributed and ther

17、e is opportunity to reduce costs by expanding the span of control in some areas (ex: compensation), and under the modified HR organizational structure to be discussed later in the presentation. * Benchmarks exclude Safety, IH, Payroll and Learning* FTE count excluding current temporary employees* NC

18、E data is based on HR budgeted operating expense in the 1998 business plan. These numbers may contain or exclude cost components that are excluded or contained in the benchmarks from Watson Wyatt and Saratoga.* This number is based only on the HR employees who responded, i.e. it is not extrapolated,

19、 and includes the 12 FTEs detailed in the HR functional group analyses & recommendations. . , 14 * , ( ). For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 14 , ( ) , “ ” s . . . ( 40% ) , . , a : , (. ) (, , , , .) a For Discussion Only - Do Not Duplicate -

20、Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 15 , . a . . A , : a (. , , , .) , : (. ) , For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 16 , - & , , t , , , , , , , , , - ( a ) t , , , , . . Who do I contact?Whos workingon the issue?Risks of policy infrac

21、tion?Whos accountable? For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 17 - & . . : “ ?” “ , ?” & For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 18 - & For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料

22、網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 19 : : : a a “ ” ; , , , .For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 20 : ; : : a : ; , , . (, , ) , 1.5 , For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 21 - & For Discussion Only -

23、 Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 22 : : : *: & : 1:1500 : 1:1333 : 1:330* : , “ ” : “ ” a (, , ) ( , , ) : : $6,970 : $25,532 For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 23 : : s (. . ) (. , , , .) a , , : ( $25,532 $6,9

24、70) a ( ) ( ) ( ) , , , 2.5 , For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 24 - & . .For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 25 : : : $163.23 : $183.74 (3 ) : $4.44 : $7.22 (4 ) - ( ) : $0.34 : $4.28 ( 4 ) %

25、: 48% : 82.5% (1 ) : a , , , a ; , a For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 26 (): : : s . , . a , . (. ). . a . , 1.5 , For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 27 - & For Discussion Only - Do Not Dupl

26、icate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 28 : : , , : : 67.9% : , “” . , , , a : .55% For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 29 : :* , , , * . , * (. , ) . , * a , “ ” “ ” “ ”* For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Pr

27、inted on: 2021-12-12Page 30 - & For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 31 : : : , , : 2 : (s) , , “ ,” s (: 1992)For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 32 : : s (s) s For Discussion Only - Do Not Dupl

28、icate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 33 - & For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 34 : : : (): $3,711 (): $4,910 : .For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 35 : ( ) a “” : For Discuss

29、ion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 36 - & For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 37 : : : a a ; , , a , , , ( , , , , , . )For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Pa

30、ge 38 : . . . , , , 1 , For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 39 - & For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 40 : 1997: : $ 5,1191998: : $14,659 : . (. , , .) : . ; , . & For Discussion Only - Do

31、Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 41 - & For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 42 : ; ; a ( ) (; ) (. ) , For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 43 : ( ) ( ): , , a ( ) (

32、) , ( ) , 5.5 , . (. ) . . For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 44 - , , s , , , , . , s ” . “” 12-24 . . .For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 45 . - , , , , , , , , - , a : . a , : . . & & F

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35、. , , , , . - a a . - a ., - , . . . - , . & - a . - . . . - - , . For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 50 - a . . - , , s . . - , , . - . - . , - : For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 51 * . &am

36、p; : , , . : , , () ( ) a ( ) , , , “” & . : . . & & a . 1/99 . , . a . * For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 52 - , . - a , . , - , . , : a . - . , , . , , , , . - , . - a a . - - . - , . - a . : For Discussion Only - Do Not Duplicate -

37、 Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 53 - . - , - a . - , ; - s . . , - . - , . - . - . - . , - : For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 54 * . ( ) ( , , .) & . : . . & & & . , , a .* For Discussion Only - Do Not Duplicate - D

38、o Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 55 - , , - . - a a . - . a , . & - , . & - a - a , . - - , . : . For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 56 - , , , , , , , , . - , . - . - . : . For Discussion Only - Do Not Duplicate - Do Not D 精品精品

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40、uplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 59 - , , , , , , , , . - , . - . & - . - . , - . : For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 60 , . For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 61 : 1)

41、 , 2) 3) . , : D + V + D = ( ) V = , , = “ ” - , , = - - - - . - , For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 62: 0 = , 1 = , 2 = , 3 = 1 1999Q1 Q2Q4Q32000Q1 Q2Q4Q3 - 8 1999Q1 Q2Q4Q32000Q1 Q2Q4Q3 Service Level Agreement Development and Implementation 1Prog

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43、 1999 - 4 1999 - , . . 1 2-3 a 1 : ? , a , , , , “” For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 64: , “” . . 3 4 1999 - , , , , , a , , 1 - 1/2 1 - : ? a . s . , , , , , a “” For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12

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46、 - . a , , , . , , 1 1999 - 2 3 1999 - , 4 - () , , (1/2 3-6 )1 ( 3-6 ) - , 1 & - (1/2 3 ) ( 3-4 ) - , , , - ( 3 6 ) : ? , , , For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 69: , . a , , . “ ” 1 2 1999 - ( ) (. , , , .) , - ( ) “ ” ( , , ) (. “ , , , “ ”

47、: ? a , a , , For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 70: . , a . a , 2 1999 - 3 4 - , , , , , , , , , ( , , ) : ? , , , , , , , , . a . .For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 71: a s a , a ( ) , , a a ,

48、s A , : ? a , For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 72 ( ) ( ) For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 73 : , , ( ) For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 7

49、4 , , , a , s , , a : CorporateCenterHRFor Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 75 , , , : Business UnitsHR .For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 76 (. ) : SharedServicesHR () ; For Discussion Only - Do N

50、ot Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 77 - For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 78 For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 79 . . For Discussion Only - Do Not Duplicate - Do Not D

51、精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 80 = , a a . A a () a (). .Function AFunction BFunction CProcess 1Process 2CustomersServicesFor Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 81 For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-1

52、2Page 82 For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 83 For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 84For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 85 , . . A () : ; a ; . F

53、or Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 86 :(1) (2) (3) (4) , (5) (6) , (7) (8) , For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 87 a a a a For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 20

54、21-12-12Page 88 1 3 ()() 22 Reports the activities of a processUsed to motivate the people and control the processReports the results of a processUsed to control resources and monitor results .For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 893 , . a . “” “” a

55、“”For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 90 For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 91 - 13 s - 18.95*: $932,537* - 7 38%* (106 ) * a 40 (: 0 , 1 , 2 , 3) “ .” = 1.5 = 3.0 = 1.5 “ .” = 1.6 = 3.0 = 1.4“ .”

56、= 1.3 = 2.5 = 1.2 = 1.0For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 92 (. ) : “ ” . a (, , ) For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 93 *: & : 1:1500 : 1:1333 : 1:330* : : 19.6%: 27.1%: 45% a : : 5.4%: 7.0%:

57、 3.0% a : 4.6%: 6.5%: 4.8% ( 1997 ) : $6,970: $25,532For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 94 , . ( ) . , , , . (. ) a For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 95 s (. . ) (. , , , .) a , , : a ( ) ( ) ( )

58、 , , , a 2.65 For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 96 - 3 s - 6.53*: $411,301* - 4 45.3%* (72.5 ) * a 40 (: 0 , 1 , 2 , 3) “ ( , , .” = 1.5 = 3.0 = 1.5 “ (, , .) .” = 1.7 = 3.0 = 1.3For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed

59、on: 2021-12-12Page 97 (: 0 , 1 , 2 , 3) “ .” = 1.2 = 2.7 = 1.2 = 1.1 a a “ ” ; , , , . .For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 98 a : : 24.7%: 21.9% ( ) / $3,342,525,000 (1997 ) a : 29.0%: 28.5% ( ) / $2,713,300,000 (1997 ) : 35,661: 47,288 ( ) / 6,290

60、 ( 1997 10) For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 99 , : ; , a , . , a 1.8 For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 100, , - 6s - 10.84*: $693,055* - 5 13%* (26 ) * a 40 (: 0 , 1 , 2 , 3) “ a .” = 0.6 = 2.3 = 1.7“ .” = 0.8 = 2.3 = 1.5For Discussion Only - Do Not Duplicate - Do Not D 精品精品資資料網(wǎng)料網(wǎng)Printed on: 2021-12-12Page 101, , (: 0 , 1 , 2 , 3)“ .” = 1.0 = 2.5 = 1.5“ , , .” = 1.2 = 2.4 = 1.2“ .” = 1.2 = 2.4 = 1.2For Discussion On