商務英語會話

1、商務英語日常會話1  Part 1狀況1：第一次和客戶見面A：您好嗎？Wise先生，很高興認識您。How do you do? Mr Wise. Glad to meet you!B：您好！李先生，我也很高興認識您。How do you do! Mr Li. Glad to meet you too. 狀況2：和老客戶見面A：嗨！Johnson先生，您好嗎？Hello! Mr Johnson, How are you?B：嗨！Bill先生，我很好，謝謝，您呢？Hello! Mr Bill, fine, thank you, and you?A：我也很好，謝謝，很高興再見到您

2、。Im fine too, thank you. Glad to see you again.B：我也是（我也很高興再見到您）Me too.狀況3：第一次和客戶見面，找到人后再相互問候A：對不起，請問您是Blood先生嗎？Excuse me! Are you Mr Blood?B：是的，正是。Yes, thats right.A：噢！林先生，您好！很榮興認識您（很高興認識您）How do you do,Mr Lin! Its my pleasure to see you.B：我也很榮幸（我也是）Me too.狀況4：和老客戶見面相互問候家人及生意A：哈嘍！Rown先生，很高興又見到您。Hell

3、o !Mr Rown, glad to see you again.B：嗨！Lisa，你好嗎？Hello! Lisa, how are you?A：很好，謝謝，那么您呢？Very fine, thank you, and you?B：我也很好。Im fine too.A：家人如何？How is/are your family?B：他們都很好，謝謝They are fine, thank you.A：生意如何？How is your business?B：很好(馬馬虎虎/不太好/還不錯/和平常一樣)Very good(just so so/not very good/not bad/Its th

4、e same as usual)A：旅途如何？How was your trip?B：很好，但是我有點累，因為飛行很長。Very good, but I am a little tired, because its a long trip.Part 2狀況1：在機場A：對不起，您是Johnson先生嗎？Excuse me! Are you Mr Johnson?B：是的，我是。Yes, thats right.A：您好，Johnson先生，我的名字是Tom Lee, ABC 公司的業(yè)務助理。How do you do, Mr Johnson, my name is Tom Lee, the s

5、ales manager of the ABC company.B：您好，李先生，很高興認識您。How do you do, Mr Li, glad to meet you.A：我也是，我來接您去您的飯店。 Me too, I came to pick you up to your hotel.B：謝謝，您真好。Thank you, you are very kind.A：您旅途還好嗎？How was your trip?B：(1)是的，很好，謝謝 Yes, very good, thank you. (2)不，不太好，我暈機 No, not very good, I was got

6、 air.A：您現(xiàn)在感覺好一點了嗎？Do you feel better now?B：是的，但是我感覺很累，因為飛行時間很長。Yes, but I feel very tired, because its a very long trip.A：我們走吧，讓您到飯店登記吧。Lets go, lets get you checked in the hotel. Lets go and check in in the hotel.B：好的，謝謝。Ok, thank you.A：讓我?guī)湍眯欣?。Let me help you with your laggage.B：(1)謝謝，它們很重。 Thank

7、you. Its very weight. (2)沒關系，謝謝，我自己可以處理。 It doesnt matter, thank you, I can handle by myself.A：這邊請，我的車在外面等。This way please, my car is outside.B：好的，走吧。Ok. Lets go.A:請在這兒等我，我去停車場開車。Please wait for me here, I am going to the parting lot to drive my car.B：好的，沒問題。Ok, no problem.A：讓我們直接到停車場去吧，因為這兒不好停車。Let

8、s go to the parking lot directly, because it is not convenient here.B：當然，沒問題。Of course, no problem.狀況2：在機場接機問候語A：讓我?guī)湍眯欣?。Let me help you with you luggage.B：謝謝！(你真好)Thank you! You are very kind.A：旅途如何？How was your trip?B：很好，謝謝。Very good. thank you.A：您覺得累嗎？Do you feel tired?B：有一點兒，因為飛行很久。A little, bec

9、ause it is a long trip.A：這邊請。This way please.B：好的，謝謝！Ok, thank you.A：請在這兒等我，我去停車場開車。Please wait for me here, I am going to parking lot to drive car.B：好的，沒問題。Ok, no problem.狀況3：在機場接機及途中對話A：您是Gerry Wise先生嗎？Are you Mr GerryWise?B：是的，正是。Yes, thats right.A：您好，Wise先生，很高興認識您，我的名字是Mickey。How do you do? Mr.

10、Wise, nice to meet you, I am Mickey.B：您好，Mickey。很榮幸見到您。How do you do! Mickey. Its my pleasure to see you.A：歡迎到臺北，這是我的名片。Welcome to Taibei, this is my business card.B：謝謝，這是我的。Thank you, this is mine.A：讓我?guī)湍眯欣?。Let me help you with your luggage.B：謝謝，有點重。Thank you, its a little heavy.A：我車在停車場，這邊請。My car

11、 is in the parking lot, this way please.B：好的。OKA：您第一次到臺灣嗎？Do you come to Taibei the first. Is this the first time you come to Taiwan?B：是的。Yes.A：旅途如何？How was your trip?B：很好。Very good.A：累不累？Do you feel tired?B：是的，有一點兒，但是沒關系。Yes, a little, but it doesnt matter.A：我們明天一早飛馬公，班機時間是早上6：40。We will flight to

12、Magong tomorrow morning, the flight time is at 6:40 in the morning.我老板會在5：50去飯店接您，所以您在5：50前要準備好。My boss will go to the hotel to pick you up at 5:50, so you should get ready before 5:50.B：我知道，我會準時等他。I see, I will wait for him on time.A：如果您需要叫起床，只要告知飯店柜臺。If you need the morning call, please inform the

13、 counter of hotel.B:沒關系，我有鬧鐘。It doesnt matter, I have alarm.A：您餓嗎？Are you hungry?B：是的，有一點兒。Yes, a little.A：我們可以在您飯店附近的儂特利用個簡餐。We can have a quick meal in the Nongteli near your hotel.B：好的，謝謝。Ok, thank you.                

14、0;Part 3狀況1：在公司接應電話A：這是ABC公司，我可以幫您什么忙嗎？This is ABC company. May I help you?B：我要找王大衛(wèi)先生（請接王大衛(wèi)先生）。David Wang,please./Is David in?/Could I speak to David?A：請問貴姓？Who is calling/speaking?/May I have your name?B：William Johnson。A：請稍候。Hold on,please/Wait for a moment.（如果要找的人不在時）A：對不起，他不在，您要留言嗎？Sorry, hes(wa

15、s/went) out. Would you like to leave a message?B：請他回電，告訴他我在公司等他的電話。（我住在希爾頓飯店，房號1020）Tell him to call me back, for I will wait for his telephone in my componey. (I live in room 1020, Hilton hotlel)A：好的，他一回來，我會請他馬上回電。（我會將此留言轉告他）謝謝來電！Ok, Ill ask him to call you back as soon as he returns.(Ill give him

16、the message)Thank you for your call.B：謝謝您的幫忙。Thank you for your help.狀況2 人在國外，經(jīng)由接線生打?qū)Ψ礁犊铍娫捇嘏_灣A：接線生，我要打一通對方付款的越洋電話到臺灣。Operator, I want to make a collect overseas phone call to Taiwan.B：您要找哪位？Whom would you like to speak to?A：David Lee。B：電話號碼多少？Telephone number?A：代碼是886，區(qū)碼是02，電話號碼是25432100。The code is

17、 886, the area code is 02, the phone number is 25432100.B：您的大名？May I have your name?A：Lisa Wang。B：請等一會兒。Hold on, please.A：好的，謝謝。Ok, thank you.B：接通了，請講。The line is through now. Please speak.狀況3 在公司接電話，要找的人如不在，請對方留言。A：早安，ABC公司，我可以幫您什么忙嗎？Morning,this is ABC company,may I help you?B：請接分機123。Extension 12

18、3,please.A：請稍候。Hold on,please.B：謝謝。Thank you.C：出口部，我可以幫到您什么忙嗎？Import department,may I help you?B：是的，我想和王先生談話。Yes,I would like to speak to Mr.Wang.C：對不起，他不在公司（他剛出去吃午飯），您要不要留言給他？Sorry,he was out(he went out to have luch just now).Would you like to leave a message?B：是的，請他回電，我的名字是David Lee,我的電話號碼是277201

19、51。Yes,please ask him to call me back,Im David Lee,my phone number is 27720151.C：請再重復一下電話號碼。Please repeat your phone number.B：好的，2-7-7-2-0-1-5-1。Ok, 2-7-7-2-0-1-5-1C：您的大名如何拼寫？How do you spell your name?B：D-A-V-I-D L-E-E. D-A-V-I-D L-E-EC:他一回來，我請他回電。Ill ask him to call back as soon as he returns.B：謝謝

20、，再見。Thank you, bye.C：謝謝來電。Thank you for your call/Thank you for calling.1、打電話號碼 make a phone call2、接線生 operator3、對方付款電話 collect call4、預先付款電話 prepaid call5、長途電話 long distance call6、市內(nèi)電話 local call7、國際電話 international phone call/overseas phone call8、代碼 code9、區(qū)碼 area code10、等一下 Hold on,please./Wait a m

21、oment./Moment,please./Wiat a minute./One moment,pleast.11、分機 extension12、部門 department13、(請對方)留話 leave a message/Would you like to leave a message?14、(幫不在的人)留話 take a message/May I take a message?15、重復 repeat/Can you repeat your phone number?16、回電 call back狀況4：客人來電，剛好接電話的人就是要找的人，互相問候，約訂見面時間地點A：早安，這是

22、ABC公司。我可以幫到您什么忙嗎？Morning,this is ABC company.May I help you?B：請接李先生。Mr.Lee please./Is Mr.Lee in?/May I speak to Mr.Lee?A：是的，我就是。請問誰來電？Yes,speaking.Who is calling?/May I have your name?B:我是美國來的George。I am George from USA.A：噢，George，您好嗎？您現(xiàn)在在哪里？Oh,George,how are you?Where are you in now?B：很好，謝謝，我現(xiàn)在在臺北。

23、Very fine,thank you,I am in Taibei now.A：您何時到臺北的？When did you come to Taipei?B：前天（昨晚很晚的時候）The day before yesterday.A：很高興聽到您的消息，您現(xiàn)在住哪個飯店？Its my pleasure to hear you,Which hotel do you stay in now?B：我住希爾頓飯店。I stay in Hilton hotel.A：房號幾號？What is the room number?B：1020。1020A：我們今晚可以碰個面嗎？May I have a appo

24、intment with you tonight?B：很抱歉，我今晚排滿了，明天晚上如何？Very sorry,I am occupied tonight,what about tomorrow night?A：可以，在哪里見面？幾點鐘？Ok,where and when?B：7：00，在我住的飯店。7:00,in my staying hotel.A：好的，我會到飯店接您，明晚見。Ok,I am going to the hotel to pick you up.see you tomorrow night.單詞/詞組1、請再說一遍 Pardon?/May I beg your pardon

25、?2、請問貴姓 Who is calling?/Who is speaking?/May I have your name?3、前天 the day before (yesterday) 后天 the day after (tomorrow)4、到達 arrive/reach/get5、占滿 occupy 我沒空 Im occupy./I have no time./Im not available.狀況5：去接客戶前，先打電話到飯店提醒他A：希爾頓飯店，我可以幫到您什么嗎？This is Hilton hotel,may I help you?B：請接1020房。Room .1020 ple

26、se.A：請稍候。Hold on, please.C：喂，我是George.Hello,this is George.B：George嗎？Is that George speaking?C：是的，正是，請問哪位？Yes,it is right,who is speaking?B：我是ABC公司的Lee。This is Lee of ABC COMPANY.C：您好嗎？李先生？How are you ?Mr.Lee?B：很好，謝謝，您呢？ Fine thank you,and you?C：我也很好。I am fine too.B：我只是要提醒您，我們晚上7：00有約。I just re

27、mind you of our appointment at 7:00 tonight.C：是的，我記得。Ok,I see.B：我現(xiàn)在要去接您。I am going to pick you up now.C：謝謝，我會等您。Thank you,I am waiting for you.B：待會兒見See you later.C：待會兒談See you later.狀況6：如不清楚經(jīng)理什么時候回來，打電話者又無法留言，請他再打來A：ABC公司，我可以幫到您什么忙嗎？Hello, this is ABCcompany,can I help you?B：我要和你們外銷經(jīng)理說話I want to sp

28、eak to your export manager.A：很抱歉他剛出去，請問哪位找？I am sorry ,he went out just now, who is calling?B：我是美國的John Martin。您知道他什么時候回來嗎？This is John Martin from USA.Do you know when he is coming back?A：很抱歉，我不知道I am sorry,I donot know.B：您知道哪里可以找到他嗎？Where can I find him?A：抱歉，我也不知道，我可以幫他留言嗎？I am sorry ,I dont know

29、either.May I take a message?B：沒關系，我再打來。It doesnt matter,I will call him again.A：抱歉，我沒幫上忙。I am sorry I couldnt help you.狀況7：打電話來時，正好忙線中，請對方稍候A：喂，我要找林先生Hello, can I speak to Mr. Lin please?B：對不起，先生，他忙線中，您要不要稍候。I am sorry sir,the line is busy now.Can you wait for a moment?A：好的，謝謝。Ok ,thank you.B：喂，林先生的

30、電話線通了，請講。Hello,the line is through now,please go ahead.Part 4狀況1：先和客戶約定吃飯時間和地點A：我今晚想邀請您吃晚飯，不知您是否有空？Would you be interested in dinner with me.Are you free?B：謝謝您的邀請，我今晚有空。Thank you for your invitation.I am free tonight.A：您喜歡吃哪種菜？中餐、西餐還是海產(chǎn)？Which food would you like best?Chinese food,western food o

31、r sea food?B：我比較喜歡西餐。I prefer western food.A：好的，我晚上7：00去飯店接您。Ok,I am going to the hotel to pick you up at 7:00 oclock at night.B：很好，我會等候。Ok,Ill wait for you.A：待會兒見。See you later.B：再見。See you.狀況2：剛到達餐廳A：請給兩人的座位。Please give me a table for two.C：(服務生)這邊請。This way,please.A：我要靠窗的位置。I want a seat by the w

32、indow.B：這位置不錯。This seat is not bad.A：很高興您滿意，請坐。Its my pleasure to satisfy you,have a seat ,please!狀況3：點正餐前，先點些飲料C：這是菜單和酒類表。This is menu and wine list.A：您想喝點什么？Johnson先生，啤酒或酒？What would you like to drink?Mr.Johnson,beer or wine?B：我想試試臺灣啤酒。 I want to try some Taiwan beer.A：來兩瓶臺灣啤酒。Two bottles of beer ,please.C：好的，先生。Ok, Sir.狀況4：開始點正餐A：您想點什么餐？What would you like to eat?B：這家餐廳的招牌菜是什么？我們有特制牛排、雞肉和魚。What is the special food of restaurant? We have special beefsteak,chicken and fish.B：我喜歡牛排。Id like beefsteak.A：來兩客。Make it two.C：您要幾分熟？三分、五分或全熟？How would you like to