原創(chuàng)-《領(lǐng)隊(duì)英語》教學(xué)大綱-旅教社

1、精品文檔領(lǐng)隊(duì)英語課程標(biāo)準(zhǔn)課程名稱：領(lǐng)隊(duì)英語總學(xué)時數(shù)：24學(xué)分?jǐn)?shù)：適用專業(yè)：旅游管理（涉外）一、概述（一）課程性質(zhì)領(lǐng)隊(duì)英語在旅游管理管理專業(yè)中，是專業(yè)學(xué)習(xí)領(lǐng)域的一門基礎(chǔ)理論課程。該課程是專業(yè)必修課，總學(xué)分4 分，總學(xué)時24 學(xué)時。通過該課程的學(xué)習(xí)，學(xué)生將提高在職場中實(shí)際運(yùn)用英語交際的能力，增強(qiáng)對國外領(lǐng)隊(duì)及涉外旅游常規(guī)知識的了解，培養(yǎng)和建立起良好的職業(yè)準(zhǔn)備和較高的職業(yè)素質(zhì)。（二）課程定位該課程以 “實(shí)用英語 （ 1） 、 （ 2） 、 （ 3） ”、 “客源國概況”等課程的學(xué)習(xí)為基礎(chǔ)，平行課程有導(dǎo)游英語、英語聽力與口語訓(xùn)練等課程。課程教學(xué)旨在拓展學(xué)生ESP的應(yīng)用能力，提高學(xué)生的領(lǐng)隊(duì)服務(wù)職業(yè)能力。通

2、過該課程的系統(tǒng)學(xué)習(xí)和實(shí)踐，促進(jìn)學(xué)生掌握大量實(shí)用性較強(qiáng)的英文旅游術(shù)語，熟悉國內(nèi)外豐富的旅游資源， 使學(xué)生掌握國外領(lǐng)隊(duì)工作活動中的知識和技能，能夠用豐富的語言從事涉外旅游業(yè)務(wù)，獨(dú)立承擔(dān)涉外旅游籌備、商品展銷、觀光陪同等活動的工作，為進(jìn)一步的專業(yè)學(xué)習(xí)、成為適應(yīng)社會需要的應(yīng)用型涉外商務(wù)工作者打下堅(jiān)實(shí)的基礎(chǔ)。通過本課程的學(xué)習(xí)，學(xué)生能運(yùn)用所學(xué)知識從事國外領(lǐng)隊(duì)的相關(guān)工作。（三）課程設(shè)計(jì)思路該課程是依據(jù)海外領(lǐng)隊(duì)的工作任務(wù)與職業(yè)能力分析要求進(jìn)行設(shè)計(jì)，旨在打破以知識傳授為主要特征的傳統(tǒng)學(xué)科課程模式，轉(zhuǎn)變?yōu)橐怨ぷ魅蝿?wù)為中心組織課程內(nèi)容，并讓學(xué)生在完成具體項(xiàng)目的過程中學(xué)會完成相應(yīng)工作任務(wù)，并構(gòu)建相關(guān)理論知識，發(fā)展職業(yè)

3、能力。課程內(nèi)容突出對學(xué)生職業(yè)能力的訓(xùn)練，理論知識的選取緊緊圍繞工作任務(wù)完成的需要來進(jìn)行，同時又充分考慮了高等職業(yè)教育對理論知識學(xué)習(xí)的需要， 并融合了相關(guān)職業(yè)資格證書對知識、技能和態(tài)度的要求。教學(xué)內(nèi)容以涉外旅游工作任務(wù)模塊為線索來進(jìn)行。教學(xué)過程中，要進(jìn)行實(shí)踐實(shí)訓(xùn)，充分開發(fā)學(xué)習(xí)資源，給學(xué)生提供豐富的實(shí)踐機(jī)會。教學(xué)效果評價采取過程評價與結(jié)果評價相結(jié)合的方式，通過理論與實(shí)踐相結(jié)合，重點(diǎn)評價學(xué)生的職業(yè)能力。二、課程目標(biāo)（一）知識目標(biāo)要 求學(xué)生理解海外領(lǐng)隊(duì)工作的基本原理，運(yùn)用旅游管理專業(yè)英語進(jìn)行旅游活動的策劃、組織、管理和實(shí)施。（二）職業(yè)技能目標(biāo)通過本課程的學(xué)習(xí)，學(xué)生應(yīng)能夠掌握海外領(lǐng)隊(duì)工作過程中常見問題解

4、決的基本理論與方法、涉外旅游常用的英語術(shù)語和表達(dá)方式，運(yùn)用旅游管理的基本原理，分析、解釋涉外旅游業(yè)中常見的行業(yè)現(xiàn)象，理論聯(lián)系實(shí)際。（三）職業(yè)素質(zhì)養(yǎng)成目標(biāo)具有較高的領(lǐng)隊(duì)理論素養(yǎng)和職業(yè)情操，能夠靈活運(yùn)用所學(xué)旅游管理知識和專業(yè)語言分析、解決工作中遇到的經(jīng)濟(jì)問題。三、教學(xué)內(nèi)容和具體標(biāo)準(zhǔn)（一）課程教學(xué)目的要求和主要內(nèi)容Unit 1 At the AirportLesson 1 Check-in at the Airport【目的要求】1. To know how to ask questions about boarding.2. To know how to check in and deal wit

5、h luggage.3. To know how to transit, transfer and board.【主要內(nèi)容】講授內(nèi)容1. The general procedures of boarding.2. The ways of transiting and transferring.自學(xué)內(nèi)容1. Sentence Storage.2. Appendix.Lesson 2 Immigration and Emigration【目的要求】1. To understand the procedures during immigrating and emigrating.2. To mast

6、er the useful words and expressions.3. To deal with typical problems related to immigration and emigration.【主要內(nèi)容】講授內(nèi)容1 . Immigration and Emigration Formalities.2 .Luggage processing in the customs.自學(xué)內(nèi)容1. Sentence Storage.Lesson 3 Dealing with Special Situations目的要求】2. To understand the procedures du

7、ring special situations.3. To master the useful words and expressions.4. To remember practical sentence patterns.【主要內(nèi)容】講授內(nèi)容1. Flight Delayed.2. Boarding Pass Lost.3. Luggage Missing.4. Luggage Misplaced.自學(xué)內(nèi)容1. Sentence Storage.2. Appendix.Unit 2 On the PlaneLesson 4 Showing Care for Sick Tourist目的要求

8、】s health.1. To master the sentence patterns relating to asking questions about one2. To understand the basic skills of providing medical care.【主要內(nèi)容】講授內(nèi)容1. A Tourist Feels Airsick.2. A Tourist Feels Cold.自學(xué)內(nèi)容1. Sentence Storage.2. Appendix.Lesson 5 In-Flight Services目的要求】1. To know how to provide in

9、-flight service.2. To master the practical words and phrases related to in-flight service.3. To know how to deal with typical problems related to in-flight service.【主要內(nèi)容】講授內(nèi)容3 歡迎下載 。精品文檔1. Changing Seats.2. Asking for Chinese Newspapers.3. Handling with In-Flight Facilities.自學(xué)內(nèi)容1. Sentence Storage.2

10、. Appendix.Unit 3 At the HotelLesson 6 Hotel Services目的要求】4. To know how to provide hotel service.5. To master the practical words and phrases related to hotel service.6. To know how to deal with typical problems related to hotel service. 【主要內(nèi)容】講授內(nèi)容1. Additional Bed and Daily Items2. Laundry Service

11、.3. Room Service.4. Maintenance Service.5. Depositing Valuables.自學(xué)內(nèi)容1. Sentence Storage.2. Appendix.Lesson 7 Inquiring the Hotel目的要求】1. To know how to provide Inquiring service.2. To master the practical words and phrases related to Inquiring.3. To know how to deal with typical problems related to I

12、nquiring service. 【主要內(nèi)容】講授內(nèi)容1. About Telephone Service.2. About Hotel Facilities and Services.3. About City Tour.4. About the Use of Safe-Deposit Box.5. Booking Tickets for Shows.自學(xué)內(nèi)容1. Sentence Storage.2. Appendix.Unit 4 Communicating at WorkLesson 8 Communicating with Local Guides目的要求】1. To know h

13、ow to communicate with local guides.2. To master the practical words and phrases related to communicating with local guides.3. To know how to deal with typical problems related to communication.【主要內(nèi)容】講授內(nèi)容1. Locating the Local Guide.2. Handing Over the Luggage.3. Talking About the Group.4. Discussing

14、 Tour Itinerary.自學(xué)內(nèi)容1. Sentence Storage.2. Appendix.Lesson 9 Problem Solving目的要求】1. To know how to solve problems of tourists.2. To master the practical words and phrases related to problem solving.3. To know how to deal with typical problems related to guides.【主要內(nèi)容】講授內(nèi)容1. Conveying Tourists Demands

15、.2. Local Guide Not Showing Up.3. Poor Meal Quality.4. When Itinerary Being Changed.自學(xué)內(nèi)容1. Sentence Storage.2. Appendix.5 歡迎下載 。精品文檔Lesson 10 Emergencies Processing目的要求】1. To know how to process emergencies.2. To master the practical words and phrases related to emergencies processing.3. To know how

16、 to deal with typical problems emergencies processing.【主要內(nèi)容】講授內(nèi)容1. When Tourists Lost.2. When Passport Lost.3. When Tourists 川.4. Food Poisoning.5. Traffic Accident.自學(xué)內(nèi)容1. Sentence Storage.2. Appendix.Unit 5 Free day ActivitiesLesson 11 Shopping目的要求】1. To know how to shop in other nations.2. To mast

17、er the practical words and phrases related to shopping.3. To know how to deal with typical problems about shopping.【主要內(nèi)容】講授內(nèi)容1. Shopping on the Way to Sightseeing.2. Shopping ate the Duty - Free shop.3. Buying Fruits.4. Inquiry about VAT Refund.自學(xué)內(nèi)容1. Sentence Storage.2. Appendix.四、實(shí)施建議（一）教學(xué)進(jìn)度和時間安排L

18、esson 1 Check-in at the Airport2Lesson 2 Immigration and Emigration2Lesson 3 Dealing with Special Situations2Lesson 4 Showing Care for Sick Tourist2Lesson 5 In-Flight Services2Lesson 6 Hotel Services2Lesson 7 Inquiring the Hotel2Lesson 8 Communicating with Local Guides2Lesson 9 Problem Solving2Lesso

19、n 10 Emergencies Processing2Lesson 11 Shopping2Final Exam2合計(jì)24（二）教學(xué)模式和教學(xué)方法1、采用案例教學(xué)，著眼于解決實(shí)際問題能力的培養(yǎng)。運(yùn)用大量的典型案例，結(jié)合所講授的內(nèi)容，有針對性地進(jìn)行分析講解，并啟發(fā)學(xué)生積極思考，讓學(xué)生綜合利用所學(xué)的知識進(jìn)行分析， 從而提高學(xué)生 分析問題和解決問題的能力； 同時學(xué)生在案例討論與模擬實(shí)訓(xùn)的教學(xué)環(huán)境中，充分調(diào)動了學(xué)生的學(xué)習(xí)積極性和主動性，提高了分析實(shí)際問題和解決問題的能力。2、采用英漢雙語教學(xué)，培養(yǎng)學(xué)生會展業(yè)務(wù)英語應(yīng)用能力。3、使用多媒體教學(xué)，圖文并茂，聲形并兼，提高了教學(xué)效果。4、運(yùn)用啟發(fā)式教學(xué)，引導(dǎo)和調(diào)動學(xué)生的積極性，讓學(xué)生學(xué)會發(fā)現(xiàn)問題、思考問題和解決問題，收效顯著。采用課堂討論，生動活潑，充分調(diào)動學(xué)生的學(xué)習(xí)積極性。5、加強(qiáng)實(shí)踐教學(xué)，特別重視課堂的