《酒店餐飲英語(yǔ)培訓(xùn)》PPT課件

1、勤 練practice1;.必背單詞（一）必背單詞（一）l 自助餐 buffetl 桌布 tableclothl 刀 knifel 叉 forkl 盤(pán)，碟 platel 玻璃杯 glassl 咖啡杯 cupl 毛巾 hand towell 餐巾 napkinl 碗 bowl2;.酒店餐飲英語(yǔ)打招呼 稱(chēng)謂：Mr.（先生），Mrs.（太太），Ms.（小姐），sir（先生）,madam（女士，夫人）,lady（女士），gentleman（先生），ladies and gentlemen（女士們先生們），everyone（每一位）3;. 問(wèn)候/歡迎 Good morning / afternoon /

2、 evening. 早上好/下午好/晚上好 How are you today,sir? 您好，先生。 Glad to see you (again). 很高興（再次）見(jiàn)到您。4;. Nice to meet you. 很高興見(jiàn)到您。 Welcome to Zhuhai Dehan Hotel. 歡迎到珠海德翰大酒店。 Welcome to our restaurant / bar / tea lounge 歡迎到我們飯店/酒吧/茶廊。5;.6;.必背單詞（二）必背單詞（二）l 牙簽 toothpickl 煙灰缸 ashtryl 筷子 chopsticksl 勺 spoonl 醋 vinega

3、rl 醬油 soy saucel 黃油 butterl 蜂蜜 honeyl 醬 pastel 番茄醬 tomato sauce7;.1 What can I do for you? 有什么需要幫忙的嗎？ 2 May I take your order now? 現(xiàn)在點(diǎn)菜可以嗎？ 3 May I recommend our speciality for you,sir? 先生，我可以向您推薦我們的特色菜品嗎？問(wèn)詢(xún)問(wèn)詢(xún)8;. 4 How about a cup of oolong tea? 烏龍茶可以嗎？ 5 Would you like to sit by the window? 你喜歡挨窗坐嗎

4、？ 6 Would you like me to book a free seat for you? 要為您預(yù)定空位嗎？9;.10;.必背單詞（三）必背單詞（三）l 辣椒醬 chilli saucel 咖喱粉 curry powerl 芥末 mustardl 鹽 saltl 糖 sugarl 姜 gingerl 蒜 garlicl 蔥 shallotl 煮的 boiledl 燉的 stewed11;. 7 May I show you our menu . Here is the menu. 這是我們的菜單 8 What would you like to drink? Beer / Coca

5、 cola / sprite / fruit juice / mineral water / tea 請(qǐng)問(wèn)您要喝點(diǎn)什么？啤酒/可樂(lè)/雪碧/水果汁/礦 泉水/茶12;. 9 With ice or without ice? 加冰的還是不加冰的？ 10 Would you like your steak well done, medium,or rare? 牛排要熟透的，適中的還是嫩點(diǎn)的？ 11 50% cooked. 70% cooked. 80% cooked 五成熟，七成熟，八成熟13;.12 We have both buffet-style and a la carte dishes,

6、Which would you prefer? 我們有自助式和點(diǎn)菜式，您喜歡哪一種？13 How would you like your egg/steak done? 您喜歡雞蛋/牛排怎么做？14 How many are there in your party? 請(qǐng)問(wèn)你們一共有多少人？14;.服務(wù)員：Good evening. Welcome to our restaurant. Do you have a reservation? 客人：I dont think so.服務(wù)員：How many persons in your party? 客人：four.對(duì)話(huà)對(duì)話(huà) 3-115;. 服務(wù)員

7、：This way,please. Would you like a seat by the window? 客人：Thats fine. 服務(wù)員：Here is our menu.Please take your time. I will be at your service soon. 客人：Thank you.服務(wù)員：You are welcome.16;.服務(wù)員：Good morning. Would you like a seat by the window? 客人：Yes,please.服務(wù)員：How about this one? 客人：Thats fine. Thank you

8、.服務(wù)員：We have both buffet-style and a la carte dishes. Which would you prefer? 客人：Id like the a la carte for breakfast. Im not very hungry.對(duì)話(huà)對(duì)話(huà) 3-217;.服務(wù)員：All right, May I take your order now? 客人：Sure. 服務(wù)員：Here is our menu. 客人：I would like to have a fried egg, two slices of bread with butter and ham

9、and a glass of milk. 服務(wù)員：Anything else? 客人：Thats enough. How much is it?服務(wù)員：Totally 109 yuan.18;. 客人: Do I buy now? 服務(wù)員：Yes,please. 客人：Ok.here is 120 yuan. Keep the change. Thank you for your nice service.服務(wù)員：You are welcome.19;.20;.必背單詞（四）必背單詞（四）l 炒的 fried/sautedl 油炸的 deep-friedl 蒸的 steamedl 酸的 sou

10、rl 甜的 sweetl 苦的 bitterl 辣的 hot/spicyl 咸的 saltyl 老的 toughl 嫩的 tender21;.服務(wù)員：Good evening. Welcome! How many persons? 客人：Just two.服務(wù)員：This way,please. Would you like to seat by the window? 客人：Yes,please.服務(wù)員：May I take your order now,sir? 客人：Yes,please. Im in a hurry.對(duì)話(huà)對(duì)話(huà) 4-122;.服務(wù)員：Ok. We have both bu

11、ffet-style and a la carte dishes. Which would you preper? 客人：Id like the buffet. Its simple and wont take too much time.服務(wù)員：Yes,sir. All the buffet dishes are over there, you can choose by yourself. 客人：Ok, thank you. (after a while)23;.服務(wù)員：Is everything all right,sir? 客人：Very well. Can I have my bil

12、l,please?服務(wù)員：Yes,sir. Here is your bill. Two handred and eighteen yuan in total. 客人：This is two hundred and twenty yuan. keep the change.服務(wù)員：Thank you,sir. Hope to see you again.24;.服務(wù)員：Good evening. Welcome! How many persons? 客人：Four.服務(wù)員：This way,please. Would you like to seat by the window? 客人：Yes

13、,please.服務(wù)員：May I take your order now,sir? 客人：Wait a moment. My parents are coming soon.對(duì)話(huà)對(duì)話(huà) 4-225;.(a while later) 服務(wù)員：May I take your order now,sir? 客人：Yes.服務(wù)員：We have buffet,a la carte dishes and table dhote,which do you like best? 客人：I think wed like to have the a la carte.服務(wù)員：So here is the men

14、u.Please take your time. Ill be at your service later. 客人：OK.26;.服務(wù)員：Sir, shall I take your order now? 客人：Yes. Wed like grilled American sirloin steak,grilled Angus beef tenderloin, and French onion soup.and whats your speciality?服務(wù)員：Seafood. The roasted codfish with olive sauce is our special. Its

15、very popular. 客人：OK. A piece of roasted codfish. Do you think its enough for us?服務(wù)員：Just about. 27;. 客人：OK, thank you.服務(wù)員：Just a moment please. (after the dinner) 客人：Waitress. Can I have my bill?服務(wù)員：Just a moment sir. Well,the total is three hundred and seventy one yuan. 客人：Here is four hundred.服務(wù)員：

16、Excuse me,sir. This is your receipt and change. Thank you for coming. Have a good day.28;.Thank you！29;. 3.致歉 Excuse me. 不好意思，打擾一下。 I am awfully / very sorry. 真是很抱歉。 I beg your pardon,sir. 請(qǐng)您原諒，先生。30;. Excuse me for interrupting. 抱歉，打擾一下。（不得不打擾客人時(shí)） I am sorry, the restaurant is fully booked. 很抱歉，餐廳已

17、經(jīng)訂滿(mǎn)了。 Im sorry to have kept you waiting,sir. 抱歉讓您久等了。31;. 4.結(jié)賬 Would you like to pay cash or by credit card?請(qǐng)問(wèn)您是付現(xiàn)金還是用信用卡？ Excuse me,sir. Would you please sign your name here? 打擾一下，先生。請(qǐng)您在這兒簽名，好嗎？Excuse me,sir. May I have your room card?打擾一下，先生。您能出示您的房卡嗎？32;.Here is your bill,sir.這是您的賬單，先生。The total

18、is 120 yuan.總共是120元。 Here is the receipt and change.這是收據(jù)和零錢(qián)。Its very kind of you./Thank you for your kindness謝謝您。/感謝您的關(guān)照。33;.How much is it in US dollar?用美元是多少錢(qián)？ Do you accept foreign currency?你們收外幣嗎？We accept US dollars. But we only have RMB for change. Do you mind?我們接受美元，但我們只能以人民幣找零，您是否介意？各付各的，分開(kāi)付

19、賬34;. 5.送客 Thank you,sir/madam. We hope to see you again. 感謝光臨，先生/女士。希望再次為您服務(wù)。 Thank you for coming. Good night. 感謝您的光臨。晚安。 See you next time. 下次見(jiàn)。 Hope to see you again. 希望再次見(jiàn)到您。35;. 6.指引 This way,please. 請(qǐng)這邊走。 Let me show you. 我?guī)^(guò)去吧。 Please take the lift to the 3rd floor. 請(qǐng)乘電梯到三樓。36;. Ture left/right at the first across. 在第一個(gè)路口向左/右拐。 Go straight ahead. 直走。 It will