洲際IC品牌制服與布草標(biāo)準(zhǔn)運(yùn)作程序

1、STANDARD OPERATING PROCEDURES標(biāo)準(zhǔn)操作程序NEW UNIFORM REQUEST新制服要求Task Number: 任務(wù)號(hào)：LI-0001Department:部門(mén) ：Housekeeping-Laundry客房-客房Date Issued: 日期：August 2009Guest Expectation:客人期望： I expect all employees to be well dressed and their uniforms to be clean and well presented. 我期望所有的員工都穿著整潔且好看的制服Time to Train:

2、培訓(xùn)時(shí)間： 25 minutesWhy is this task important for you and our guests?為什么這些對(duì)你和我們的客人很重要？Answers: 1. I understand the reasons why a procedure for uniform collection must be in place.我明白制服被收集放在一個(gè)地方的程序理由2. I know how to get a new Uniform and linen.我知道怎樣領(lǐng)到新制服和布草3. I know where I can change my uniform.我知道在哪里可

3、以更換我的制服4. I know well groomed employees enhance the image of a hotel.我知道儀容好的員工可以提高客人對(duì)酒店的印象5. I can show my professionalism.我能展示我的職業(yè)技能WHAT/ STEPS步驟HOW/ STANDARDS標(biāo)準(zhǔn)TRAINING QUESTIONS問(wèn)題1) Uniform for new hire新入職員工的制服When there is a new hire, a “Staff Uniform Allocation Form” has to be issued by HRD. 當(dāng)有

4、新員工入職，由人事部分發(fā)員工制服分發(fā)表格This Form will be forwarded to the Executive Housekeeper.這份表格將遞交給行政管家Staff will have 3 Sets of uniforms. If all sets are not available, measurement has to be taken by a seamstress.每位員工有三套制服，如果所有尺寸不合適，由裁縫測(cè)量進(jìn)行縫改 A Purchase Request for new uniforms must be requested and given to the

5、 Executive Housekeeper.采購(gòu)單要求，新員工制服必須由客房行政管家指定 This procedure includes shoe purchase if applicable.這個(gè)程序包含工作鞋的采購(gòu)Who will order the Uniform ?由誰(shuí)負(fù)責(zé)訂購(gòu)制服？How many sets of Uniform are issued?制服有多少尺碼？What happens when there are no Uniforms available?當(dāng)沒(méi)有合適的制服時(shí)將發(fā)生什么？2) Requisition of new F&B and Room Linen

6、餐飲和客房新布草的要求Based on quarterly inventory, the Executive Housekeeper will make recommendations for replacement.基于一年四個(gè)季節(jié)，行政管家將對(duì)制服的更換給出建議F&B Manager with the assistance of the Executive Housekeeper will source for samples.餐飲經(jīng)理和客房行政管家助理是樣品的來(lái)源When the sample is approved, it will be sent to the Laundry

7、 for a test wash. 當(dāng)樣品到達(dá)時(shí)，將樣品送到洗衣房對(duì)其進(jìn)行清洗測(cè)試The Test Report is to be forwarded to the Executive Housekeeper.測(cè)試報(bào)告將被遞送給客房行政管家Who makes recommendations for replacement?由誰(shuí)負(fù)責(zé)對(duì)制服的更換給出建議？Who will source the samples?誰(shuí)是樣品的來(lái)源？Who will do the test washing?由誰(shuí)來(lái)進(jìn)行洗衣測(cè)試？Why do we need to test wash?為什么需要洗衣測(cè)試？3) Place o

8、rder地方預(yù)訂When the order is placed the Executive Housekeeper has to ensure that specifications are complete and accurate, i.e. color, size, fabric type, tag for uniform code, etc當(dāng)已經(jīng)訂購(gòu)的制服被擺放時(shí)，行政管家一定要確保規(guī)格是完整和準(zhǔn)確的，即顏色，尺碼，面料類(lèi)，標(biāo)簽為統(tǒng)一代碼等What do we have to make sure?什么是我們需要明確的？4) Delivery 交貨When new uniform/li

9、nen is delivered the Executive Housekeeper must check and ensure the quality and specification is correct.當(dāng)新制服交付時(shí)，行政管家必須查核，并確保質(zhì)量和規(guī)格是正確的。What has to be done when the new Uniform is delivered?當(dāng)新制服被交付時(shí)，什么需要被核查？5) Issue 進(jìn)行情況When uniform is received, Uniform staff or Linen staff calls staff for fitting.

10、當(dāng)制服收到后，制服和布草房服務(wù)員將打電話(huà)通知員工進(jìn)行試穿 If the uniform fits, mark uniform code and send for pressing.如果制服合適，對(duì)制服進(jìn)行標(biāo)記并送去熨燙When it is returned from the Laundry, hang up on rack.當(dāng)制服從洗衣房拿回后將其掛在衣架上Who calls for refitting?通知誰(shuí)進(jìn)行再次試穿？Why do I have to check the size of the Uniform?為什么需要檢查制服的尺寸？Why is it important, that

11、the Uniform is marked?對(duì)制服進(jìn)行標(biāo)記為什么重要？Summary questions: 總結(jié)問(wèn)題1. What is important when new employees are coming?當(dāng)有新員工加入時(shí)什么是最重要的？2. Who has to ensure the PR is in place?誰(shuí)明確采購(gòu)單是由哪個(gè)部門(mén)發(fā)放的？3. How and who requests new linen in F&B?餐飲部由誰(shuí)怎樣來(lái)規(guī)范新布草的要求？4. Who controls the quality?誰(shuí)控制質(zhì)量5. Who places the order?

12、誰(shuí)放置訂購(gòu)的制服？6. What happens when the new linen or Uniform is delivered?當(dāng)新布草和制服被交付時(shí)將發(fā)生什么？7. What do I have to consider when the Uniform is issued?當(dāng)制服被分發(fā)時(shí)，什么是我必須要考慮的？Now ask the trainee to practice the task from start to end to test competency.培訓(xùn)回顧STANDARD OPERATING PROCEDURES標(biāo)準(zhǔn)操作程序UNIFORM CONTROL 制服控制Ta

13、sk Number: 任務(wù)號(hào)：LI-0002Department:部門(mén) ：Housekeeping-Laundry客房部-洗衣房Date Issued: 日期：August 2009Guest Expectation:客人期望： I expect employees performing the same job to wear the same uniform. When I see employees with uniforms which have been obviously borrowed from another person or department, the profess

14、ionalism of the hotel is questioned.我期望相同工作職位的員工穿著同樣的制服，當(dāng)我看到員工穿著從其他人或部門(mén)那里借來(lái)的制服時(shí)，這說(shuō)明酒店職能管理有問(wèn)題Time to Train:培訓(xùn)時(shí)間： 25 minutesWhy is this task important for you and our guests?為什么這些對(duì)你和我們的客人很重要？Answers: 1. I understand that it is important to regularly check the number of Uniforms.我理解經(jīng)常檢查制服數(shù)量的重要性2. I und

15、erstand that I must take responsibility for my Uniform?我理解我必須對(duì)我的制服負(fù)責(zé)3. I can show my professionalism.我可以展示我的職業(yè)技能WHAT/ STEPS步驟HOW/ STANDARDS標(biāo)準(zhǔn)TRAINING QUESTIONS問(wèn)題1) Marking 標(biāo)注Before a uniform is issued a uniform code willbe marked on the tag, at the collar or waist.在衣領(lǐng)或腰間標(biāo)明標(biāo)簽The information is entere

16、d into the uniform card. i.e. name of staff, when the uniform was first issued, when/why a uniform is replaced and misuse of uniform. (Note: aprons, scarves, etc. should not be numbered).信息應(yīng)當(dāng)被記錄到員工卡里，如員工姓名，什么時(shí)候分發(fā)的第一份制服等What has to be marked?為什么要標(biāo)注？What do I have to do when Uniform will be issued? 當(dāng)制

17、服被分發(fā)的時(shí)候，什么是我們必須要做的？2) Issuing hours 分發(fā)時(shí)間Issuing hours will be as established, refer to SOP on Uniform Exchange. Uniforms are issued strictly on an exchange basis, clean for dirty.建立分發(fā)時(shí)間，依據(jù)標(biāo)準(zhǔn)化操作程序，來(lái)更換制服，制服分發(fā)要嚴(yán)格，用干凈的更換臟的How and when can I change my Uniform?當(dāng)改變我們的制服時(shí)，應(yīng)怎么做？Can I have 2 Uniforms on the c

18、lean for dirty exchange basis?我有兩件干凈的制服來(lái)更換我的臟制服嗎？3) Quarterly Inventory 季度盤(pán)點(diǎn)Inform all Department Heads a week before on date of uniform inventory.制服盤(pán)點(diǎn)前通知各部門(mén)主管A Uniform Inventory list with staff uniform code and type of uniform will be issued to the Department Heads the day before.提前一天將制服清單和員工制服編號(hào)以及

19、制服種類(lèi)分發(fā)給部門(mén)主管When do I have to check inventory?什么時(shí)候檢查存貨清單？Who issues the check list and when?由誰(shuí)來(lái)檢查清單，什么時(shí)候？4) Counting of uniforms 制服統(tǒng)計(jì)Attendants who will be off duty on the day of inventory will have to hand in their uniform at the Linen room.休假的員工的制服將由布草房來(lái)控制Linen Attendant issues a slip indicating th

20、e return of the Uniform.布草房服務(wù)員分發(fā)被送回來(lái)的制服Why do I have to hand in my Uniform when I am not here?當(dāng)我不在時(shí)，我為什么必須控制我的制服？Why do I get a slip in exchange?為什么我可以很方便的更換我的制服？5) Inventory Master Chart 存貨控制表格Linen Attendant to fill in each respective column the number items in the Linen Room.布草房服務(wù)員分別填寫(xiě)布草房各欄項(xiàng)目數(shù)字De

21、partment Heads have to fill in the inventory list with items staff re wearing. 部門(mén)主管必須填寫(xiě)員工穿著制服的盤(pán)點(diǎn)清單Laundry supervisor to count all uniforms in the laundry department.洗衣房主管在洗衣房統(tǒng)計(jì)在洗制服All Inventory lists are collected and handed to the Housekeeper assigned.所有盤(pán)點(diǎn)清單收齊后交由客房管家Why do I have to fill in a inven

22、tory list?為什么必須填寫(xiě)存貨清單？Who has to count the Uniforms?誰(shuí)來(lái)統(tǒng)計(jì)制服？6) Locker Inspection 員工工作間檢查T(mén)he information is compiled in the Master Chart. 將信息匯編成控制表格A spot check is to be carried out be HRpersonnel and staff-Security to ensure that additional uniforms are not hidden in lockers.人事部將進(jìn)行抽查，以確保員工更衣室內(nèi)沒(méi)有被遺漏的未

23、盤(pán)點(diǎn)制服。Why does HR make spot checks?為什么由人事部門(mén)進(jìn)行現(xiàn)場(chǎng)檢查？7) Lost or damaged Uniforms 丟失或損壞制服Uniform Attendant to report to ExecutiveHousekeeper for lost or damaged uniforms.制服服務(wù)員報(bào)告給客房行政管家制服丟失和損壞情況If a uniform is lost or damaged due to negligence, the Executive Housekeeper will issue a memo to FC for the cos

24、t of the uniform to be charged to the staff member concerned. 如果制服由于人為疏忽造成丟失和損壞，客房行政管家將會(huì)給財(cái)務(wù)總監(jiān)發(fā)出一份制服費(fèi)用備忘錄并要求相關(guān)員工賠償。A copy will be sent to HR.拷貝并遞送給人事部Who has to report the damage?由誰(shuí)來(lái)報(bào)告制服損壞情況？When and why do I have to pay the Uniform?什么時(shí)候，為什么我必須交出制服？Summary questions: 總結(jié)問(wèn)題1. What is important about ma

25、rking the Uniform?標(biāo)注制服的重要性是什么？2. What are the issuing hours and why?什么是分發(fā)時(shí)間，為什么要這樣做？3. Why do we have to do quarterly inventory?為什么要做季度盤(pán)點(diǎn)？4. What do you have to do before an inventory check?在做季度盤(pán)點(diǎn)前，你必須要做哪些工作？5. What do you get in exchange to you Uniform?什么是制服交換？6. Who conducts the locker inspection?

26、誰(shuí)制作員工工作間庫(kù)存清單？7. What happens when your Uniform is damaged?當(dāng)你的制服損壞時(shí)，將發(fā)生什么？8. When do you have to pay?什么時(shí)候你必須賠償制服？Now ask the trainee to practice the task from start to end to test competency.培訓(xùn)回顧STANDARD OPERATING PROCEDURES標(biāo)準(zhǔn)操作程序UNIFORM CLEANING AND MAINTENANCE 制服清洗和修補(bǔ)Task Number: 任務(wù)號(hào)：LI-0003Departm

27、ent:部門(mén) ：Housekeeping-Laundry客房部-洗衣房Date Issued: 日期：August 2009Guest Expectation:客人期望： It is important that all employees are well dressed and their uniforms are clean, well maintained and personal grooming standards are in place. 所有員工穿著得當(dāng)，制服干凈，保持良好，儀容儀表符合標(biāo)準(zhǔn)是非常重要的。Time to Train:培訓(xùn)時(shí)間： 25 minutesWhy is

28、 this task important for you and our guests?為什么這些對(duì)你和我們的客人很重要？Answers: 1. I understand that my Uniform must be clean and well maintained.我理解我的制服必須是干凈和熨燙掛放整潔的2. I understand that I have to take the responsibility for my Uniform.我理解我必須對(duì)我的制服負(fù)責(zé)3. I can show my professionalism.我可以展示我的職業(yè)形象WHAT/ STEPS步驟HOW/

29、 STANDARDS標(biāo)準(zhǔn)TRAINING QUESTIONS問(wèn)題1) Uniform cleaning 制服清潔Staff have to exchange their uniform at the Uniform Room, one for one on a clean for dirty basis.員工必須在制服房更換他們的制服，必須是用一件臟的制服更換一件干凈的The Uniform Attendant upon receiving the soiled uniform will sort them into 4 carts, under kitchen uniform, light

30、colored, dark colored and items for dry-clean.制服服務(wù)員在收到臟制服后將其分類(lèi)放入四個(gè)布草車(chē)中，廚房制服，其他部門(mén)的淺色，深色和干洗。At 10.00 AM and 4.00 PM daily, the Uniform Attendant must send the soiled uniforms to the Laundry for processing.在每天早上十點(diǎn)到下午四點(diǎn)之間，制服服務(wù)員必須把臟制服送到洗衣房進(jìn)行洗滌。Where can I change my Uniform?我在哪里可以更換我的制服？How do I have to s

31、eparate the Uniform?我怎樣分類(lèi)制服？When do I have to send the Uniform to the Laundry?什么時(shí)候我必須送制服到洗衣房？2) Uniform Inspection 制服檢查When the clean uniforms are returned from the Laundry, the Uniform Attendant is to check on the following: zips, buttons, stains, skirt or trouser hems, etc.當(dāng)制服房收到洗衣房送回的干凈制服后，制服服務(wù)員需

32、要檢查以下情況：拉鏈，扣子，污點(diǎn)，裙子和褲子等等 What do I have to check?我必須檢查什么？What am I doing when something is missing?當(dāng)東西丟失時(shí)我需要做什么？3) Uniform Repair Book 制服修補(bǔ)登記本If staff uniforms requires repair/mending, the staff members concerned must write the request clearly in the Uniform Repair Book which is placed at the Linen

33、Room counter. 如果員工制服要求修補(bǔ)，相關(guān)員工必須在布草房清楚填寫(xiě)修補(bǔ)要求When handing in the soiled uniform, inform the Uniform Attendant about the problem.當(dāng)收到有污染的制服時(shí)，需要通知制服服務(wù)員處理問(wèn)題What do I have to do when my Uniform is damaged?當(dāng)我的制服損壞我需要做什么？What does the employee need to tell you?當(dāng)員工有什么事情的時(shí)候需要告訴你？4) Sewing/Mending/Rewash 裁補(bǔ)、修理、

34、標(biāo)注Uniform Attendant to check the repair book daily at the end of the shift and follow up on staff requests.制服服務(wù)員每天檢查修補(bǔ)記錄并跟蹤員工要求Uniform Attendant to send stained uniforms to laundry for rewash.制服服務(wù)員送回洗制服給洗衣房進(jìn)行清洗If a uniform is beyond mending, the Uniform Attendant is to report this to the Executive H

35、ousekeeper and get approval for the uniform to be replaced.如果制服的損壞無(wú)法修補(bǔ)解決，制服服務(wù)員要報(bào)告給客房行政管家，并將安排做新制服替代。What do I have to do with the repair book?修補(bǔ)記錄上我必須寫(xiě)什么？When does the Uniform need to be rewashed?什么時(shí)候制服需要被重新清洗？When does a Uniform need to be replaced?什么時(shí)候制服需要被重新放置？Who can do that?誰(shuí)能做那些？Summary questi

36、ons: 總結(jié)問(wèn)題1. What is important about Uniform cleaning?制服清潔的重要性是什么？2. Why does a Uniform need to be inspected?為什么制服需要被檢查？3. What is written in the Uniform repair book?為什么要填寫(xiě)制服修補(bǔ)記錄4. Who repairs the Uniform?誰(shuí)負(fù)責(zé)修補(bǔ)制服？5. What happens if the Uniform can not be repaired anymore?當(dāng)制服不能被再修補(bǔ)的時(shí)候應(yīng)當(dāng)怎樣做？Now ask the

37、 trainee to practice the task from start to end to test competency.培訓(xùn)回顧STANDARD OPERATING PROCEDURES標(biāo)準(zhǔn)操作程序REPAIR OF LINEN 布草修補(bǔ)Task Number: 任務(wù)號(hào)：LI-0004Department:部門(mén) ：Housekeeping-Laundry客房部-洗衣房Date Issued: 日期：August 2009Guest Expectation:客人期望： I expect hotels to maintain the quality and color of thei

38、r linen. I dont appreciate receiving napkins, table clothes, bed linen which have holes or which are obviously old. 我期待酒店提供質(zhì)量完好的各類(lèi)布草，有破洞或者明顯老舊的布草將不可被接受。Time to Train:培訓(xùn)時(shí)間： 25 minutesWhy is this task important for you and our guests?為什么這些對(duì)你和我們的客人很重要？Answers: 1. I understand that my linen needs to wel

39、l maintained.2. 我理解我的布草需要修補(bǔ)的好處3. I understand that I have to take the responsibility for the quality of the linen?我理解我必須對(duì)布草的質(zhì)量負(fù)責(zé)4. I can show my professionalism.我能夠展示我的職業(yè)技能5. I know this has impact on the guest impression.我知道這會(huì)給我們的客人留下深刻的印象WHAT/ STEPS步驟HOW/ STANDARDS標(biāo)準(zhǔn)TRAINING QUESTIONS問(wèn)題1) Repair L

40、og Book修補(bǔ)日志Linen Attendant or F&B staff must record clearly the repair/mending required in the Repair book.布草服務(wù)員或餐飲服務(wù)員應(yīng)當(dāng)清楚記錄需要修補(bǔ)的情況在布草修補(bǔ)日志上 Linen Attendant is to replace the damaged linen and place linen at the seamstress area.布草服務(wù)員要將損壞的布草挑出放到裁縫區(qū)域以便修補(bǔ)。Why do I have to record the problem?為什么我需要記錄

41、有問(wèn)題的布草？Where do I have to place the linen?布草需要放在哪里？2) Repair 修補(bǔ)The Linen Attendant has to check the Repair books and proceed with the repair or mending.布草服務(wù)員必須檢查修補(bǔ)日志并跟催相關(guān)任務(wù)。If the linen is badly discolored, out of shape or has been repaired many times, the Linen Attendant has to record this in the L

42、og Book and report to the Executive Housekeeper.如果布草脫色很?chē)?yán)重，或變形很?chē)?yán)重，還有已經(jīng)修補(bǔ)過(guò)多次，布草服務(wù)員應(yīng)當(dāng)記錄在修補(bǔ)日志上并報(bào)告客房行政管家If bed sheets require repairing in the center, they must be placed together with discarded linen for the next linen inventory. 如果床單在中心要求修補(bǔ)，他們必須與下次被丟棄的布草存單一起放置After the inventory, damaged linen can be c

43、onverted into pillow-cases or baby cot sheets盤(pán)點(diǎn)后，損壞的布草可以視不同情況改制成枕套或嬰兒床單 Please contact Executive Housekeeper if any damage has been found.如果發(fā)現(xiàn)任何損壞情況，請(qǐng)通知客房行政管家What do I have to check in the repair book?我需要檢查修補(bǔ)日志的哪里？Why do I have to record damaged linen into the record book?為什么我需要在修補(bǔ)日志上記錄損壞的布草？What ca

44、n you make out of damaged linen?有損壞布草應(yīng)當(dāng)填寫(xiě)什么？Summary questions: 總結(jié)問(wèn)題6. What is the responsibility of the F&B Attendant?餐飲服務(wù)員的職責(zé)是什么？7. What is particularly important about the repair book?對(duì)于修補(bǔ)日志尤為重要的是什么？8. What can you do with damaged large linen?當(dāng)有大的布草損壞時(shí)你應(yīng)當(dāng)做什么？Now ask the trainee to practice the

45、 task from start to end to test competency.培訓(xùn)回顧STANDARD OPERATING PROCEDURES標(biāo)準(zhǔn)操作程序LINEN DISCARD 報(bào)廢布草Task Number: 任務(wù)號(hào)：LI-0005Department:部門(mén) ：Housekeeping-Laundry客房部-洗衣房Date Issued: 日期：August 2009Guest Expectation:客人期望： I expect ruined linen to be disposed. I do not appreciate receiving linen which has

46、 holes or is stained. I pay a good room rate and expect quality linen.我期望壞的布草被報(bào)廢。我不希望看到布草上有洞或者是污點(diǎn)，當(dāng)我付了房費(fèi)，我期望用高質(zhì)量的布草Time to Train:培訓(xùn)時(shí)間： 25 minutesWhy is this task important for you and our guests?為什么這些對(duì)你和我們的客人很重要？Answers: 1. I understand that linen needs to well maintained.2. 我理解布草需要恰當(dāng)使用和維護(hù)。3. I unde

47、rstand that I have to take the responsibility for the quality of the linen.我理解我必須對(duì)布草的質(zhì)量負(fù)責(zé)4. I can show my professionalism.我可以展示我的專(zhuān)業(yè)性5. I know this has impact on the guest impression.我知道這將給我們的客人留下深刻的印象WHAT/ STEPS步驟HOW/ STANDARDS標(biāo)準(zhǔn)TRAINING QUESTIONS問(wèn)題1) Spotting discarded linen 因污漬而報(bào)廢的布草Place it aside

48、. Do not mix with the other linen.放到一邊，不要和其他布草混在一起Send it to the Linen Room at the end of the shift.當(dāng)班結(jié)束后將它送到布草房里Why do I have to place discarded linen aside?為什么我要將丟棄的布草放置一邊？2) Torn linen 因破損而報(bào)廢的布草Torn linen is inspected by the Linen Attendant before storing in the Discard Shelf.破損的布草在被放到丟棄架上之前由布草服務(wù)

49、員檢查Why do I need to inspect the linen first?為什么我需要首先檢查布草？3) Stained linen 污漬布草The Linen Attendant is to separate the linen and send to the Laundry for spot cleaning or rewash.布草服務(wù)員分類(lèi)布草并送到洗衣房對(duì)污點(diǎn)進(jìn)行清除或重洗 If a stain has been removed, place item back into circulation.如果污點(diǎn)被清除，可以回到周轉(zhuǎn)使用中 If the stain cannot

50、 be removed the Linen Attendant must place the item on the Discard shelf當(dāng)污點(diǎn)不能被清除時(shí)，布草服務(wù)員必須將布草放置到報(bào)廢的架子上Why do I have to get the linen rewashed?為什么我要重新清洗布草？Why could stains not be removed?為什么污點(diǎn)不能被清除？4) Inventory 盤(pán)點(diǎn)All discarded linen is to be counted when doing inventory and recorded under “Discard”.盤(pán)點(diǎn)

51、時(shí)，所有報(bào)廢布草將被統(tǒng)計(jì)在報(bào)廢欄Why does discarded linen need to be counted separately?為什么報(bào)廢布草需要另項(xiàng)統(tǒng)計(jì)？5) Converted linen 再利用布草Linen that can be converted is to be placed aside for sewing, e.g. king sheet to twin sheet or pillow case, bath towel into cleaning cloth, etc.可以被改制的布草交由裁縫處理，如大床單改成雙人床單或枕套，浴巾可以改成清潔布等Converte

52、d linen must be recorded in the next Linen Inventory. 改制布草必須記錄到下一次的存貨清單中ATTENTION注意:Any linen returned from outside Laundry needs to be reported to the Executive Housekeeper or his/her Assistant. 任何外洗送回來(lái)的布草都需要報(bào)告給客房行政管家或者他的助理How can we covert damaged or discarded linen?怎樣更改損壞或丟棄的布草？Who will do that?由

53、誰(shuí)來(lái)做這項(xiàng)工作？Summary questions: 總結(jié)問(wèn)題1. What is important when spotting discarded linen?當(dāng)被認(rèn)為是丟棄的布草時(shí)，什么是重要的？2. What has to be done with torn linen?破舊布草怎么處理？3. Do you have to rewash stained linen before putting it the discarded linen pile?在你把污漬布草放入報(bào)廢架上之前你會(huì)要求再重洗嗎？4. What is important when checking inventory?

54、當(dāng)檢查盤(pán)點(diǎn)時(shí)什么是重要的？5. Why do we convert linen?為什么我們要改制布草？Now ask the trainee to practice the task from start to end to test competency.培訓(xùn)回顧STANDARD OPERATING PROCEDURES標(biāo)準(zhǔn)操作程序UNIFORM REPAIR BOOK 制服修補(bǔ)記錄Task Number: 任務(wù)號(hào)：LI-0006Department:部門(mén) ：Housekeeping-Laundry客房部-洗衣房Date Issued: 日期：August 2009Guest Expecta

55、tion:客人期望： N/ATime to Train:培訓(xùn)時(shí)間： 25 minutesWhy is this task important for you and our guests?為什么這些對(duì)你和我們的客人很重要？Answers: 1. I understand that without a repair book we would have no control.我理解沒(méi)有制服修補(bǔ)記錄就沒(méi)有制服的控制2. This book helps us to prioritize our task and ensure we action all jobs這記錄幫助我們根據(jù)任務(wù)的輕重緩急安排我們的所有工作3. I can show my professionalism.我可以展示我的專(zhuān)業(yè)性4. I know that ultimately, this has impact on the gue