商務(wù)英語口語情景對話100篇(前30篇)

1、學(xué)習(xí)文檔僅供參考商務(wù)情景對話共30篇Table of contents目錄1 Faxes2 Telephone Calls3 Maki ng Telepho ne Appo in tme nts預(yù)約4 Memos 備忘錄5 Busin ess Corresp ondence 商業(yè)信函6 Pla cing an Order 下訂單Office Talk 辦公室談話7 CoWorkers 同事8 Bosses 老板9 Brai nstormi ng 集體討論10 Commuti ng 乘公交車上下班11 The Worki ng Lunch 工作午餐Bus iness Trip 商務(wù)旅行12 In

2、 ternatio nal Busi ness Travel 國際商務(wù)旅行13 Dressi ng for Busi ness 商務(wù)著裝14 Hotel Situatio ns 旅館情景15 Negotiati ng the Subway 乘地鐵Clie nt Reception 接待客戶16 Receivi ng Clie nts 接待客戶17 En terta ining Clie nts 招待客戶18 Accommodat ing Foreign Clie nts 接待國外客戶19 Factory Tours 參觀工廠Busin ess Communi zatio ns商務(wù)交流20 Pe

3、rso nal In troductio ns 個人介紹21 Small Talks 聊天22 Defivefi ng Bad News 傳達(dá)壞消息23 Polite Questio ns 禮貌提問24 Farewells 道別Negotiation 談判25 Clarifyi ng the Stakes 說明利害關(guān)系26 Maki ng Co ncessio ns 做出讓步27 Discussi ng the Bottom Line討論底線28 Accept ing and Co nfirming 接受和確認(rèn)29 Hard Bargai ners VSSoft Bargai ners強(qiáng)硬的對

4、手和溫和的對手學(xué)習(xí)文檔僅供參考Compa ny Organi zati on 公司結(jié)構(gòu)30 CEO 執(zhí)行總裁1 FaxesDialogue oneM: Can you have the briefs from the An ders on firms lawyer on my desk by tomorrow morni ng. There are quite a fewvery time sen sitive matters with this case. Im afraid I cant wait any Ion ger.F: Gett ing those An ders ons brie

5、fs has bee n harder tha n you can imagi ne. I have to try to con tact their lawyermany times, but every time I ca ll his secretary says he s in a meeting or out of the office or awayon bus in ess. I am begi nning to think he is trying to avoid me.M: Thats highly possible. He knows if we miss our fil

6、ing deadline, we don tstand a chanee to compete against themfor the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thi ng.F: What if I cant speak to him directly?M: Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also faxed t

7、o Mart in s office.F: How do I find Martin s fax number? Is he in your rollerdesk?M: No, but you can also call their office and ask the secretary to give you their fax nu mber. I you their office nu mberlater today.F: Ok, Ill get on it first thing.M: Be sure you do, I n eed those briefs ASAPDialogue

8、 twoM:Did you put this mornin gs faxes on my desk ?Im wait ing for some urge nt faxes from headquaters,Im pretty surethey came in last ni ght.F:Eveth ing came in the office fax mach ine last ni ght is all on your desk,but I no ticed that some of faxes camethrough pretty blurred,maybe you take a look

9、 at them,if the copy is un readble,Ill call the n and ask them to refax.M:Yeah,youre going to have to call them and get them to being refax,these copies are so dark,I cant make outmeaning of the words.F:What about that one?M:This on e?This one is so light and I can n either read it,how can I being?F

10、:You know I thi nk the fax mach ine is out of ton er,I can cha nge the ton er con diti on ,that should solve the problem.學(xué)習(xí)文檔 僅供參考M:Yes,but this would have to refax it well,and look theres about 3 pages missing,it looks like the fax machineeight-half my important faxes,and ones are made throwed are

11、so blurred or too light and unreadable.F:I guess the fax machine is out of paper too,dont worry,Ill have someone look at it this afternoon,and the meantime,Illhave your documents refaxed to our other fax machine.2 Telephone CallsDialogue 1A:Hello,thank you for calling Bradford and Sons. This is Trac

12、y speaking,How may I help you?B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please.A:Just a moment.Ill check to see if she is at her desk.May I tell her who is calling?B:This is Bill Burton from Milford Insurance,Im calling to regards to our meeting next Tuesday.A:Than

13、k you,Mr.Burton.Can you please hold for a moment?Ill check to see if she is available.B:No problem.A:Im sorry,Ms.Jenkins is away from her desk.She has already left for lunch.Would you like to leave a message forher?B:Yes,please have her return my call when she returns to the office.Its best if she c

14、an get in touch with me before 3pm today;she can reach me at my office number,635-8799.A:Im sorry,I didnt quite catch that,could you please repeat the number?B:No problem,my office number is 635-8799,Tell her to ask for extension 31.A:Im sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O

15、-N,is that correct?B:Yes,and I represent Milford Insurance.A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.B:Thank you very much.Dialogue2A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?B:Id like to speak to someone about reservations.A

16、:I can help you with that.what date would you like to make a reservation for?B:Well be arriving May 12th ,but I would like to make reservations for penthouse.A:Oh,lm sorry sir,l only han die book ings for our sta ndard rooms.The pers on you n eed to speak with is TonyParker,he makes all the arra nge

17、me nts for our executive acco un ts. Unfortun ately,hes not here right no w.Ca n I takeyour n ame and nu mber and have him get back to you?學(xué)習(xí)文檔僅供參考B:Whe n do you expect him back in?A:Hell be out all after noon ,he might not be able to retur n your call un til tomorrow,Will that be alright?B:Yes.I su

18、ppose.My name is Sam Darcy.He can con tact me at 660-843-3235.A:Could you please spell your last n ame for me?B:Sure.Its D-A-R-C-Y.A:Okay.Mr Darcy,a nd your phone number is 660-843-3233?B:Thats 3235.A:Sorry!3235.Great. Ill have Tony call you first thing tomorrow morning.3. Making Teleph one Appo in

19、tme nts預(yù)約Dialogue oneM:Hello,Here Bert on speak in g,what can I do for you?F:Hello,Mr Berton,this is Jenny Jenkins of bradford and sons returning your call,I m sorryyoume whe n you called my office this mornin g,my sacretary said you called concerning our meet ing n ext Tuesday?M:Yes Ms Jenkin s,tha

20、 nk you for retur ning my call,I m glad to fin ally get hold of you.F:I want to let you know I would not be able to make a meet ing n ext Tuesday,I would be ano ther tow n that day,isthere any possibility we can move the meet ing to Mon day?M:I m afraid I completely booked on Mon day,what it would b

21、e Possible to postp one un til you return?F:Oh,dear,I was carrying on taking care of our meeting before I leave,but I suppose I can shut offsomethi ngs,yes,we can arrange someth in g,I will back Thursday mornin g,what about Thursday after noon, would thatwork for you?M:That should be fine,shall we s

22、ay about two o clock?F:Perfect,I look forward to seeing you at two o clock next Thursday afternoon,needJto changethe time,pls feel free to call me on myself phone.M:Thanks Burdon,l II see you on Thursday.Dialogue twoF:HeIIo學(xué)習(xí)文檔僅供參考M:Hello,is Doras available?F:This is Doras,who is calli ng please?M:H

23、i,Doras,this is Mike calling from parker s dentistry,I m calling to confirm your appointment fortomorrow morning at area with doctor parker.F:Oh,l almost forgot,tha nk you for calli ng to remi nd me,actually,I do n eed to cha nge the time of myappo in tme ntl have a schedule con flict,a nd I can t m

24、ake it that early.M:If I put you in that later sport,would that work out?F:It would have to be after lunch,do you have anything available about 2 o clock?M:Sorry,the only opening we have after lunch is 1:15,but I might be able to work until at 4:00,would that be a bettertime?F:That s all righ。I thin

25、k we should make it at 1:15,can you put me down for that time a lot?M:No problem,I have your appo in tme nt cha nged to tomorrow morning to tomorrow after noon at 1:15F:Won derful,tha nks very much 。4 Memos 備忘錄Dialogue 1A:I have been waiting here in the conference room for ten minutes already, what

26、time is the meeting start? where isanyone any way?B:Didnt you hear about that, our meeting was postponed until Friday.A: What? the meet ing was postp on ed? No one told me anything about it.B: Did you get the memo?A: What memo? They hav nt any memo this whole week, I check my in box every day.A nd I

27、 hav nt see n anything.B: The memo went out 3 days ago. It should have made to your in box, but maybe lost in all collectors on your desk.A: You know how things get pilot about my desk whe n rm busy. I know sometimes I do many please thin gs,but Ialways read all the memos go arround, they go directl

28、y to my in box. Are you sure were send to whole office?學(xué)習(xí)文檔僅供參考B: It should have got arround to every body, they also post a copy of the memo in the break room. Dont you ever lookat meassages post on the bulleti n board?A: rm usually too busy to take a bunch of cofee break by the watercooler, Any wa

29、y, Im sure the memo n ever get tomy in box, Ill have to talk our secretary about it.B. Thats right, You will never know what your missing out of it if you dont read the memos.Dialogue 2A: Ms. Dorse n, I n eed to take a dictatio n for me.B: Yes, sir;A: They should go out intra office memora ndum to a

30、ll employee by this after noon, are you ready?B: Yes, sir, Go ahead.A: Atte ntio n all staff:effective immediately, all office com muni cati on are restricted to email corresp ondance asofficial memos, the use of in sta nee message porgram by employee duri ng work hour are strictly prohibited.B: Sir

31、, Does this apply to intra office communication only or relate also restrict external com mun icati ons?A: It should apply to all com muni cati ons. Not only in this office betwee n employees, but also any outside com munciati ons.B: But sir, many employees use instance messaging to communcate with

32、clients.A: This were just have to cha nge the com mun icati on methods, I dont want any one use in sta nee messaging in thisoffice, it waste too much time. Now, please, continue the memos. Where were we?B: This apply to in ternal and external com muni cati ons.A: Yes, any employee who persist using

33、in sta nee messagi ng, will first recieve a warning, and placed on prohibiti on,and the sec ond sen se, the employme nt will be term in ati on. Any questi on regard ing this new policy maybe dirctly tothe departme nt of his.B: Is that all?A: Yes, please give this memo type out and distribute to all

34、employees before 4:00 PM.學(xué)習(xí)文檔僅供參考5 Busin ess Corresp ondence商業(yè)信函Dialogue one.A:Did you see the letter I got from Bradform films? They sent the responds to your phone call last week.B:If you want to see somethi ng about my call last week, why did nt they sent it to me?A:I guess it must have con tact

35、in formati on, so they sent it addressed in care of your departme nt head, an yhow,theywrote to confirm in readi ng what you discussed about milt on con tract.B:Ca n I see it first in sec on ds?A:Sure, here it is.B:Dear Mr.Clock, bother to your telephone call last Friday, Im reading to confirm our m

36、eeting on July 21st,as wediscussed, our meeti ng is to review the con tract details.A:Did they ask you to sent the files beforeha nd?B:Lets see, Well be grateful for the complete to send related materials to our office prior to our meeting. It looks like.Hey! Was there anything else was send along w

37、ith this letter?A: I dont thi nk so, why do you ask?B: The letter writes: please find the en closed copy of our age nda for your review, I dont see anything else in the envelope.A: Maybe they forgot to attach it to the letter. You should give them ano ther call.Dialogue 2.A:Ca n you help me for a mi

38、nu te?B:Sure, what I can do for you?A:lm try to write a letter to one of our clients, But I just dont know exactly what to say, I dont even know how to getstarted, I know I should write dear Mr. Mrs. or Ms., but the problem is I dont know the n ame of con tact pers on.B:You can just put Dear Sir or

39、Madam, officialese not pers on al, you can write to whom may corcer ned.A:OK, So I first tha nks them for their bus in ess, I can say someth ing like we are very grateful for your con ti nuesupport, How is that?B: Good! But also, write off the bed you want to tell them the reas on of your writti ng,

40、 give them more refere nee.A: Like Regard ing our new product line, we would like to anounce a special price disco un tB: Right, do you n eed them to resp ond?A: Yes, the letter would have a survey in side, and they should complete it and retur n to our office. How shoud I writethat?B: You can tell

41、them Please finding the en closed customer service survey, else also, you can say:Attach acustomer survey. If you n eed resource it right away, you can tell them the urge nt by say ing Please retur n the surveywithout dely as soon as possible. Maye it more polite with this as early as convenien ce.B

42、: Great! and what do you think I should close it with?A: Since you dont know them that well pers on ally, probably the best way is would be your ? or your sincerely, you學(xué)習(xí)文檔僅供參考can also say Best Regards. But I dont think it would be proprety because you dont have the n ame. And obviously,should have

43、 them.B: OK, Tha nks a lot for your help!6 Pla cing an Order 下訂單Dialogue 1A: Our toner cartridges are already out of in k.Could you make an order for a new set?B: We will n eed new cartridges for all of the office prin ters? That will be a large order, probably about two or threecases. The office su

44、pply store we usually go through might not have that many in stock.A: You can double check with the housekeep ing departme nt, but I am pretty sure all of the mach ines will need newcartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used tor

45、eceivi ng such bulk orders from us . As long as we give them a heads up a couple days in advanee, they can usually fillthe order.B: OK, I will make a few calls and run our order by housekeep ing first to make sure. Is there anything else we n eedto order while I am at it?_ : I think the only thing i

46、s toner. Try to see if they can deliver it before the end of bus in ess daytomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on amonthly basis. Anyhow, see what you can do to expedite the order this time.B: OK, will do.Dialogue 2A: M

47、ay I help you?B: Yes, I would like to place an order for toner cartridges. We have a sta nding agreeme nt with you compa ny, sowe will n eed the same amount as last time.A: Let me key in your in formati on into my computer. I will pull up our records for you . Do you have an order number? What n ame

48、 is the order listed un der ?B: It should be under Leslie Smith. The number is 184796 A.A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?B: Yes.A: Is there the correct billing address?B: No, pls post the bill to 124 Hildrod Lane, Milt on Cou nty

49、, 98830.A: I will send you an in voice in the next few days. Your order should be delivered before the end of the day on Monday.B: Thank you7 CoWorkers 同事Dialogue 1A: Im realy fed up with Harry! Hes the biggest airhead Ive ever met. He always makes careless mistakes, andhes a pain to work with.B: Yo

50、u souldnt be so negative. Youll always have some co-workers that are harder to work with than others. Butif you are negative and start name-calling in the office, it will make a bad working enviroment for everybody.A: You only say that because you dont have to work with him. The people in your depar

51、tme nt seem學(xué)習(xí)文檔僅供參考學(xué)習(xí)文檔僅供參考to capable and nice to be around. Take Mary for example. Shes smart and en thusiastic .Ive n ever anyone as cheeryas she is.B: Everybody has their stre ngths and weak nesses. Even Larry. He might be a pain to be around, but hes alsovery good at stay ing in budget on projec

52、ts. Mary, on the other hand, spe nds our project money like theres notomorrow. Also, shes n ever willi ng to stay a little later at the office. She always leave at 5:00 pm sharp.A: Isnt there anyone in the office that is a perfect co-worker? What about Bob? Everybody loves Bob. Even thoughhes fresh

53、out the college and still a bit green, he is a great co-worker.B: You are right. Hes a hard worker, easy to get along with, honest, and he never steals the credit on projects. Theonly thing hes lack ing in is experie nee.A: Maybe thats why hes so nice!Dialogue 2A: Do you get along with your co-worke

54、rs?B: I get along pretty well with most of them. It seems there are always a few rotte n apples in the bun ch, though.Like Margaret. I dont know why man ageme nt has nt fired her yet. Shes a terrible gossip.A: Do you think man ageme nt should fire some one just because they grossip?B: Its not only t

55、hat she gossip, but she also tries to start problems among other employees by spreadi ng rumorsand telli ng lies about her co-workers. Shes not trustworthy, and in my opinion, I think shes nu ts.A: So how do you develop good relatio nships in the office?B: I think one of the importa nt things is jus

56、t to be con siderate of your co-workers feeli ngs and n eeds. If you areaware of other people and do your part to make a good work ing en virome nt, you should be able to ge along wihtmost of the people you work with.A: I thi nk youre right. But it does seems that there are always a few co-workers t

57、hat are harder to work with tha nothers.8 Bosses 老板Dialogue 1A: How are things at the office lately?B: Just awful. Two weeks ago, we got a new boss, and I cant sta nd him. He is really un reas on able about ourworkload. Since he came, Ive bee n so busy I have nt had time to breathe!A: That bad, huh?

58、 What about his pers on ality? Its a nice guy at least?B: I should be so lucky. He not only give us too much work, but he is also just pla in mean about it. He constantlyyells at us or criticizes us. He is always degrading the employees.A: What a terrible working enviroment! Have you tried to talk a

59、nyone about it? Maybe the boss of your boss?B: I was going to, but my boss guessed what I was thinking. He gave me so much work to do this afternoon that Idid nt get around to meeti ng with the supervisor of our departme nt.A: It must be terrible. Why dont you just quit?B: If it was nt for the mon e

60、y, I would quit i n a heartbeat. But the probelm is, I cant support myself if I dont work.A: Yeah. But a boss like that? To deal with him everyday, you should get a raise!Dialogue 2A: Do you get along with your boss?B: Actually I do. She is really understanding and reasonalbe most of the time. There