管理信息系統(tǒng)題目_帶答案

1、.Management Information System Review SummaryCONTENTSPART 1: Organizations, Management, and the Networked Enterprise iiiI. Information Systems in Global Business Today iii1. Howare informationsystems transformingbusinessand what istheirrelationshipto globalization?iii2. Why are information systems s

2、o essential for running and managing a business today? iv3. What exactly is an information system? How does it work? What are its management, organization, and technology components? iv4. What are complementary assets? Why are complementary assets essential for ensuring that information systems prov

3、ide genuine value for an organization? iv5. What academic disciplines are used to study information systems? How does each contribute to anunderstanding of information systems? What is a sociotechnical systems perspective? ivII. Global E-business and Collaboration iv1. What are business processes? H

4、ow are they related to information systems? iv2. How do systems serve the different management groups in a business? v3. How do systems that link the enterprise improve organizational performance? v4. Why are systems for collaboration and teamwork so important and what technologies do they use?v5. W

5、hat is the role of the information systems function in a business? vIII. I nformation Systems, Organizations, and Strategy v1. Which featuresof organizationsdo managers need to know about to buildand use informationsystemssuccessfully? What is the impact of information systems on organizations? v2.

6、How does Porter scompetitive forcesmodel helpcompanies develop competitivestrategies usinginformation systems? vi3. How do thevaluechainand valueweb models helpbusinessesidentifyopportunitiesforstrategicinformation system applications? vi4. How do information systems help businesses use synergies, c

7、ore competencies, and network-based strategies to achieve competitive advantage? vi5. What are the challengesposed by strategicinformationsystemsand how shouldtheybe addressed?viIV.Ethical and Social Issues in Information Systems vii1. What ethical, social, and political issues are raised by informa

8、tion systems? vii2. What specific principles for conduct can be used to guide ethical decisions? vii3. Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property? vii4. How have information systems affected ev

9、eryday life? viiPART 2: Information Technology Infrastructure viiV. IT Infrastructure and Emerging Technologies vii1. What is IT infrastructure and what are its components? vii2. What are the stages and technology drivers of IT infrastructure evolution? viii3. What are the current trends in computer

10、 hardware platforms? viii.4. What are the current trends in software platforms? viii5. What are the challenges of managing IT infrastructure and management solutions? viiiVI.Foundations of Business Intelligence: Databases and Information Management ix1. What are the problems of managing data resourc

11、es in a traditional file environment and how areixthey solved by a database management system? ix2. What are the major capabilities of DBMS and why is a relational DBMS so powerful? ix3. What are some important database design principles? ix4. What are the principal tools and technologies for access

12、ing information from databases to ix improve business performance and decision making? ix5. Whyare informationpolicy,data administration,and data qualityassuranceessentialformanagingthe firms data resources?xVII.Telecommunications, the Internet, and Wireless Technology x1. What are the principal com

13、ponents of telecommunications networks and key networking technologies? x2. What are the main telecommunications transmission media and types of networks? x3. How do the Internet and Internet technology work, and how do they support communication x and e-business? x4. What are the principal technolo

14、gies and standards for wireless networking, communication, xi and Internet access? xi5. Why are radiofrequencyidentification(RFID)and wirelesssensornetworksvaluableforbusiness?xiVIII.Securing Information Systems xi1. Why are information systems vulnerable to destruction, error, and abuse? xi2. What

15、is the business value of security and control? xi3. What are the components of an organizational framework for security and control? xii4. What are the most important tools and technologies for safeguarding information resources? xii PART 3: Key System Applications for the Digital Age xiiIX.Achievin

16、g Operational Excellence and Customer Intimacy: Enterprise Applications xii1. How do enterprise systems help businesses achieve operational excellence? xii2. How do supply chain management systems coordinate planning, production, and logistics with suppliers? xii3. How do customer relationship manag

17、ement systems help firms achieve customer intimacy? xii4. What are the challenges posed by enterprise applications? xiii5. How are enterprise applications used in platforms for new cross-functional services? xiii X. E-commerce: Digital Markets, Digital Goods xiii1. What are the unique features of e-

18、commerce, digital markets, and digital goods? xiii2. What are the principal e-commerce business and revenue models? xiii3. How has e-commerce transformed marketing? xiii4. How has e-commerce affected business-to-business transactions? xiii5. What is the role of m-commerce in business, and what are t

19、he most important m-commerce applications? xiv6. What issues must be addressed when building an e-commerce Web site? xiv XI. Managing Knowledge xiv1. What is the role of knowledge management and knowledge management programs in business? xiv2. What types of systems are used for enterprise-wide knowl

20、edge management and how do they provide.value for businesses? xiv3. What are the major types of knowledge work systems and how do they provide value for firms? xiv4. What are the business benefits of using intelligent techniques for knowledge management? xivXII.Enhancing Decision Making xv1. What ar

21、e the different types of decisions and how does the decision-making process work? xv2. How do information systems support the activities of managers and management decision making?xv3. How do business intelligence and business analytics support decision making? xv4. How do different decision-making

22、constituencies in an organization use business intelligence?xvi5. What is the role of information systems in helping people working in a group makedecisions moreefficiently? xviPART 4: Building and Managing Systems xviXIII.Building Information Systems xvi1. How does building new systems produce orga

23、nizational change? xvi2. What are the core activities in the systems development process? xvi3. What are the principal methodologies for modeling and designing systems? xvi4. What are the alternative methods for building information systems? xvi5. What are new approaches for system building in the d

24、igital firm era? xviiXIV.Managing Projects xvii1. What are the objectivesof projectmanagement and why isitso essentialindevelopinginformationxviisystems? xvii2. What methods can be used for selecting and evaluating information systems projects and aligningthem with the firms business goals?xvii3. Ho

25、w can firms assess the business value of information systems projects? xviii4. What are the principal risk factors in information systems projects? xviii5. What strategies are useful for managing project risk and system implementation? xviiiXV.Managing Global Systems xviii1. What major factors are d

26、riving the internationalization of business? xviii2. What are the alternative strategies for developing global businesses? xviii3. How can information systems support different global business strategies? xviii4. What are the challenges posed by global information systems and management solutions fo

27、r these challenges? xviii5. What are the issues and technical alternatives to be considered when developing international information systems? xixPART 1: Organizations, Management, and the Networked EnterpriseI. Information Systems in Global Business Today1. How are information systems transforming

28、business and what is their relationship to globalization?E-mail,onlineconferencing,and cellphones have become essentialtoolsforconductingbusiness.Informationsystems are the foundationof fast-pacedsupplychains.The Internetallowsmany businessesto buy, sell,advertise,and solicit customer feedback onlin

29、e. Organizations are trying to become more competitive and efficient by digitally enabling their core business processes and evolving into digital firms. The Internet has stimulated globalization by dramatically reducing the costs of producing, buying, and selling goods on a global scale. Nrm

30、ation system trends include the emerging mobile digital platform, online software as a service, and cloudcomputing.2. Why are information systems so essential for running and managing a business today?Information systems are a foundation for conducting business today. In many industries, survival an

31、d theability to achieve strategic business goals are difficult without extensive use of information technology.Businessestoday useinformationsystemstoachievesixmajorobjectives:operationalexcellence;new products,services,and businessmodels;customer/supplierintimacy;improveddecisionmaking;competitivea

32、dvantage; andday-to-day survival.3. What exactlyisan informationsystem?How doesitwork?What areitsmanagement, organization,and technologycomponents?From a technical perspective, an information system collects, stores, and disseminates information from anorganization s environment and internal operati

33、ons to support organizational functions anddecision making,communication, coordination, control, analysis, and visualization. Information systems transform raw data intouseful information through three basic activities: input, processing, and output.From a business perspective, an information system

34、 provides a solution to a problem or challenge facing afirm and representsa combinationof management, organization,and technologyelements.The management dimensionof information systems involves issues such as leadership, strategy, and management behavior. The technologydimensionconsistsofcomputerhar

35、dware,software,datamanagement technology,and networking/telecommunicationstechnology (including the Internet). The organization dimension of information systems involves issues such asthe organizations hierarchy, functional specialties, business processes, culture, and political interestgroups.4. Wh

36、at are complementary assets? Why are complementary assets essential for ensuring that information systemsprovide genuine value for an organization?In order to obtain meaningful value from information systems, organizations must support their technologyinvestments with appropriate complementary inves

37、tments in organizations and management. These complementaryassets include new business models and business processes, supportive organizational culture and managementbehavior, appropriate technology standards, regulations, and laws. New information technology investments areunlikely to produce high

38、returns unless businesses make the appropriate managerial and organizational changesto support the technology.5. What academicdisciplinesareusedtostudyinformationsystems?How does each contributetoan understandingof information systems? What is a sociotechnical systems perspective?The study of inform

39、ation systems deals with issues and insights contributed from technical and behavioraldisciplines.The disciplinesthatcontributetothetechnicalapproach focusingon formal modelsand capabilitiesof systems are computer science, management science, and operations research. The disciplines contributing tot

40、he behavioral approach focusing on the design, implementation, management, and business impact of systems arepsychology,sociology,and economics.Asociotechnicalview ofsystems considersboth technicaland social featuresof systems and solutions that represent the best fit between them.II. Global E-busin

41、ess and Collaboration1. What are business processes? How are they related to information systems?A business process is a logically related set of activities that defines how specific business tasks areperformed,and itrepresentsa uniqueway inwhich an organizationcoordinateswork,information,and knowle

42、dge.Managers need to pay attentionto businessprocessesbecause theydeterminehow wellthe organizationcan execute.its business, and they may be a source of strategic advantage. There are business processes specific to eachof themajorbusinessfunctions,butmany businessprocessesarecross-functional.Informa

43、tionsystemsautomateparts of business processes, and they can help organizations redesign and streamline these processes.2. How do systems serve the different management groups in a business?Systems serving operational management are transaction processing systems (TPS), such as payroll or orderproce

44、ssing, that track the flow of the daily routine transactions necessary to conduct business. Managementinformationsystems(MIS)producereportsservingmiddlemanagement by condensinginformationfromTPS, and thesearenothighlyanalytical.Decision-supportsystems(DSS)supportmanagement decisionsthatareuniqueand

45、rapidlychanging usingadvancedanalyticalmodels.Allofthese typesof systemsprovidebusinessintelligencethat helpsmanagers and enterprise employees make more informed decisions. These systems for business intelligence servemultiple levels of management, and include executive support systems (ESS) for sen

46、ior management that providedata in the form of graphs,charts,and dashboardsdeliveredviaportals using many sourcesofinternaland externalinformation.3. How do systems that link the enterprise improve organizational performance?Enterprise applications are designed to coordinate multiple functions and b

47、usiness processes.Enterprise systems integrate the key internal business processes of a firm into a single software systemto improve coordinationand decisionmaking. Supplychainmanagement systems helpthe firmmanage itsrelationshipwithsuppliersto optimizethe planning,sourcing,manufacturing,and deliver

48、yofproductsand services.Customerrelationship management (CRM) systems coordinate thebusiness processes surrounding the firms customers.Knowledge management systems enable firms to optimize the creation, sharing, and distribution of knowledge.Intranets and extranets are private corporate networks bas

49、ed on Internet technology that assemble informationfrom disparate systems. Extranets make portions of private corporate intranetsavailable to outsiders.4. Why are systems for collaboration and teamwork so important and what technologies do they use?Collaboration is working with others to achieve sha

50、red and explicit goals. Collaboration and teamwork havebecome increasingly important in business because of globalization, the decentralization of decision making,and growth in jobs where interaction is the primary value-adding activity. Collaboration is believed to enhanceinnovation, productivity,

51、quality, and customer service. Effective collaboration today requires a supportiveorganizational culture as well as information systems and tools for collaborative work. Collaboration toolsincludee-mailand instantmessaging,wikis,videoconferencingsystems,virtualworlds,socialnetworkingsystems,cell pho

52、nes, and Internet collaboration platforms such as Google Apps/Sites, Microsoft SharePoint, and LotusNotes.5. What is the role of the information systems function in a business?The informationsystems departmentistheformal organizationalunitresponsibleforinformationtechnologyservices. It is responsible for maintaining the hardware, software, data storage, and networks that comprisethe firm s IT infrastructure. The