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1、2022-6-3Business English Writing1Practical Letters2022-6-3Business English Writing2Envelope(Block Format 齊頭式)齊頭式)Zhao MinSichun UniversityChengdu, 610041P.R. of China Mr. Steven Chung No.252, Long St. San Francisco, U.S.A寄件人姓名和地址寄件人姓名和地址收信人姓名和地址收信人姓名和地址2022-6-3Business English Writing3Envelope (右縮式(

2、右縮式 Indented Format )Zhao Min Sichun University Chengdu, 610041 P.R. of China Mr. Steven Chung No.252, Long St. San Francisco, U.S.A寄件人姓名和地址寄件人姓名和地址收信人姓名和地址收信人姓名和地址2022-6-3Business English Writing4號號No. (Number)樓樓 F (Floor)室室 Rm. (Room)弄弄 Aly (Alley)巷巷 Ln. (Lane)路路 Rd. (Road)街街 St. (Street)段段 Sec. (

3、Section)區(qū)區(qū) Dist. (District)縣縣 County市市 City大道大道 Ave. (Avenue)省省 Province國家名國家名English Address 2022-6-3Business English Writing5 第一行第一行寫寄出信人的門牌號碼,寫街道名稱寫寄出信人的門牌號碼,寫街道名稱 第二行第二行先寫縣市、城鎮(zhèn)名稱,再寫省或州名稱,先寫縣市、城鎮(zhèn)名稱,再寫省或州名稱,往右空兩個字母的位置,再寫上郵編。往右空兩個字母的位置,再寫上郵編。 第三行第三行寫出寄信人所在國家的名稱。寫出寄信人所在國家的名稱。2022-6-3Business English

4、 Writing6如要說明信件由何種郵路遞送或信件為何如要說明信件由何種郵路遞送或信件為何種類別,一般在信封正面的左下角注明。種類別,一般在信封正面的左下角注明。 航空航空 By Air Mail 掛號掛號 Registered 印刷品印刷品 Printed Matter 快件快件 Express 內(nèi)有照片內(nèi)有照片 Photo Enclosed2022-6-3Business English Writing7如信件需由別人或單位轉交給收信人,則需在轉交人如信件需由別人或單位轉交給收信人,則需在轉交人前面加上前面加上C/O C/O (care ofcare of)后跟轉交人的姓名地址。如)后跟轉

5、交人的姓名地址。如宋力托李娜轉交一封信給李明,信封格式為:宋力托李娜轉交一封信給李明,信封格式為:Song LiNo.1 Middle SchoolNantong, 226000Jiangsu Li MingC/O Li NaPeking UniversityBeijing, 1008712022-6-3Business English Writing8如不需要郵寄,只需寫上受托人和收信人的姓名即如不需要郵寄,只需寫上受托人和收信人的姓名即可。再用可。再用By courtesy of, Through courtesy of, By courtesy of, Through courtesy

6、of, By favor ofBy favor of引出所托之人的姓名。如:引出所托之人的姓名。如: Li Ming By courtesy of Li Na面交信面交信( (宋力本人當面交給收信人的信宋力本人當面交給收信人的信) ): Song Li Present 2022-6-3Business English Writing9練習填寫信封 George Wang will write a letter to his pen pal(筆筆友友), Mike Clinton. Mikes address(住址住址) is: 1025 Long Street, San Francisco,

7、CA 94101, U.S.A. And Georges address is: 23, Alley4, Lane130, Sec.II Nanking East Rd. Taipei, Taiwan, R.O.C. Please write an envelope for him.2022-6-3Business English Writing10George Wang 23, Alley4, Lane130, Sec.II Nanking East Rd.Taipei, Taiwan 104 R.O.C. Mike Clinton 1025 Long Street, San Francis

8、co, CA 94101 U.S.A 2022-6-3Business English Writing11The Elements of English Letter Writing 1. 信頭 Heading/Letterhead 2. 寫信日期 Date 3. 信內(nèi)地址 (收信人) Inside Address 4. 稱呼 Salutation 5. 正文 Body of Letter 6. 客套結束語 Complimentary Closing 7. 署名 Signature2022-6-3Business English Writing12Heading 信頭包括寄信人地址(通常寫在信

9、箋的右上方)信頭包括寄信人地址(通常寫在信箋的右上方)或某公司的名稱、地址、電話、電傳、傳真、或某公司的名稱、地址、電話、電傳、傳真、郵編、電子信箱地址或網(wǎng)址等。郵編、電子信箱地址或網(wǎng)址等。 2022-6-3Business English Writing13Date 日期應寫在寄信人地址下方,表達方式各不相日期應寫在寄信人地址下方,表達方式各不相同。通常英式按日同。通常英式按日/ /月月/ /年的順序,而美式按月年的順序,而美式按月日年的順序。注意:年份寫全,不可省略;月日年的順序。注意:年份寫全,不可省略;月份用英文單詞表示,不可用數(shù)字替代(一般信份用英文單詞表示,不可用數(shù)字替代(一般信函

10、可縮寫,較正式的公函需寫全);日期用阿函可縮寫,較正式的公函需寫全);日期用阿拉伯數(shù)字基數(shù)詞表示即可,如拉伯數(shù)字基數(shù)詞表示即可,如May 7,2006; 23 September, 20052022-6-3Business English Writing14Rewrite the following date for standard business letters 6/5/0610-9-068 June 2006Oct.28, 06Jan.13. 20062022-6-3Business English Writing15Inside Address 信內(nèi)地址應寫在信箋左上方,與信封上的地

11、址信內(nèi)地址應寫在信箋左上方,與信封上的地址完全一致。第一行寫收信人姓名(稱呼語完全一致。第一行寫收信人姓名(稱呼語+ +全全名);商務信函中還需另起一行寫出職務;收名);商務信函中還需另起一行寫出職務;收信人地址應確切完整。信人地址應確切完整。2022-6-3Business English Writing16Arrange the following information into letterhead or inside address:China/Beijing 100021/Beijing Metal/President/ Lin Fang/ East lane/ 234Lin Fa

12、ng President of Beijing Metal 234 East lane, Beijing 100021 China2022-6-3Business English Writing17Salutation 稱呼應寫在信內(nèi)地址下,其左邊要與信內(nèi)地址第一行稱呼應寫在信內(nèi)地址下,其左邊要與信內(nèi)地址第一行對齊。英文書信的稱呼一般都是以對齊。英文書信的稱呼一般都是以Dear Dear 或或My My deardear開頭的。開頭的。 1.1.親近熟悉的人親近熟悉的人: Dear/My dear +: Dear/My dear +稱呼或名字。稱呼或名字。 2 2 長輩、關系一般、不相識:長輩

13、、關系一般、不相識:Dear+“Dear+“先生先生/ /女士女士/ /教教授授” 3 3 機關、團體、公司、工廠或學校:機關、團體、公司、工廠或學校:Dear Sir or Dear Sir or Madam, To Whom It May concern. Madam, To Whom It May concern. 有時直接用有時直接用 Gentlemen(Gentlemen(復數(shù)復數(shù)) )。2022-6-3Business English Writing18Body 語言要得體,簡單明了,措詞禮貌。稱呼下面隔一兩行開始寫正文。一般說來,開頭直接表達寫信的目的,中間對目的具體說明,結尾表

14、達希望祝愿等。2022-6-3Business English Writing19Complimentary Closing 開頭字母要大寫,末尾用逗號。結束語也稱敬語,使開頭字母要大寫,末尾用逗號。結束語也稱敬語,使用時也應因人而異,取決于發(fā)信人與收信人之間的關用時也應因人而異,取決于發(fā)信人與收信人之間的關系或熟悉程度。系或熟悉程度。 1. 家人親戚家人親戚: Your loving mother/son/brother; Yours lovingly, With love, All my love etc. 2. 長輩或一般朋友:長輩或一般朋友:Yours respectfully/sin

15、cerely, Yours truly etc. 3. 機關、團體、學校等:機關、團體、學校等: Yours faithfully/sincerely, Yours truly etc. 2022-6-3Business English Writing20結結尾的部份尾的部份祝福的祝福的話話結結尾尾語語Take care.Your friend,Best wishes.Truly yours, Best Regards.Your loving _,Merry ChristmasSincerely yours, Happy New YearYours sincerely,Happy Birthd

16、aySincerely, 2022-6-3Business English Writing21Signature 寫信人要在結束語下面簽名,以表示對信件中的寫信人要在結束語下面簽名,以表示對信件中的全部內(nèi)容負責。簽名最好是寫信人的親筆,手寫全部內(nèi)容負責。簽名最好是寫信人的親筆,手寫后可附打印的全名。后可附打印的全名。2022-6-3Business English Writing22Blockformatxxxx (letterhead)June 3, 2005 (date)xxxx ( inside address)Dear xx, (salutation)We received your

17、xxxx (body)Yours sincerely (complimentary close)XX (signature)Joe (printed name) 2022-6-3Business English Writing23Modified Format xxxx (letterhead) June 3, 2005 (date)xxxx ( inside address)Dear xx, (salutation) We received your xxxx (body) Yours sincerely XX (signature) Joe (printed name)2022-6-3Bu

18、siness English Writing24Practice格式:齊頭式格式:齊頭式/混合式混合式信頭:本人名字和地址信頭:本人名字和地址封內(nèi)地址:美國紐約市第封內(nèi)地址:美國紐約市第50大街大街10號號Harper & Row出版出版公司公司 郵編:郵編:NY10022寫信日期:實際日期寫信日期:實際日期信文內(nèi)容:信文內(nèi)容:o 從朋友處看到從朋友處看到成功溝通的秘決成功溝通的秘決一書。一書。o 為提高溝通水平欲購一本。為提高溝通水平欲購一本。o 請出版商盡快告知購買方式請出版商盡快告知購買方式o 希望希望9月底收到此書月底收到此書2022-6-3Business English W

19、riting25Practical College English1請?zhí)麑懽鱏ample 1 請?zhí)執(zhí)鸏etters of Invitation Mr. and Mrs. Carl White the company of Mr. and Mrs. James Brown at a cocktail party On Thursday, the ninth of June at eight oclock Blue Moon Hotel 100 Orchard Street New York R. S. V. P. 2022-6-3Business English Writing26Letter

20、s of Invitation Practical College EnglishSample 2 2 應邀的回帖應邀的回帖 Mr. and Mrs. James Brownaccept with pleasure the kind invitation ofMr. and Mrs. Carl Whiteto a cocktail partyat eight oclockon Thursday, the ninth of JuneBlue Moon Hotel100 Orchard StreetNew York1請?zhí)麑懽?022-6-3Business English Writing27Let

21、ters of Invitation Practical College EnglishSample 3 婉謝的回帖婉謝的回帖Mr. and Mrs. James Brownregret that they are unable to accept Mr. and Mrs. Carl Whites kind invitation to a cocktail partyat eight oclockon Thursday, the ninth of JuneBlue Moon Hotelowning to previous engagement1請?zhí)麑懽?022-6-3Business Engl

22、ish Writing28Letters of Invitation Practical College English2. 邀請信寫作Sample 1 邀請信邀請信 D&H Technologies 32 East Ontario Street, Chicago, IL 60611August 10, 2009Linda Hanson765 Michigan Avenue Chicago, IL 606052022-6-3Business English Writing29Letters of Invitation Practical College EnglishDear Mrs.

23、 Hanson,We have the pleasure in inviting you to our annual new product release conference. This year it will be taking place at the Park View Hotel, Chicago on Saturday, August 15th, at 9:30 am. There will also be a reception after the conference. We do hope that you and Mr. Hanson will be able to c

24、ome. We would appreciate it if you could confirm your2. 邀請信寫作Sample 1 邀請信邀請信2022-6-3Business English Writing30Letters of Invitation Practical College English participation at your earliest convenience. Jean Brick Sales Manager Yours sincerely, Jean Brick 2. 邀請信寫作Sample 1 邀請信邀請信2022-6-3Business Engli

25、sh Writing31Letters of Invitation Practical College EnglishDear Mrs. Brick,Thank you for inviting us to your annual new product release conference, which will be held this year at the Park View Hotel, Chicago on Saturday, August 15th, at 9:30 am. We shall be very happy indeed to come, and look forwa

26、rd with pleasure to meeting you. Yours sincerely, Linda HansonLinda HansonLinda HansonGeneral ManagerSample2 應邀回信應邀回信2. 邀請信寫作2022-6-3Business English Writing32Letters of Invitation Practical College EnglishSample 3 婉謝回信婉謝回信 Hotel Allegro 765 Michigan Avenue, Chicago, IL 60605August 12, 2009Jean Bric

27、k32 East Ontario StreetChicago, IL 60611Dear Mrs. Brick,Im so sorry that I cant accept your kind invitation to the annual new product release conference on2. 邀請信寫作2022-6-3Business English Writing33Letters of Invitation Practical College EnglishSaturday, August 15th at the Park View Hotel, Chicago be

28、cause of a previous engagement that day. I do appreciate your asking me and Im interested in your new product. I hope that I will see you in the near future to explore the possibility for further cooperation. Sincerely yours ,Linda HansonLinda HansonGeneral Manager Sample 3 婉謝回信婉謝回信2. 邀請信寫作2022-6-3B

29、usiness English Writing34Writing PracticePractical College EnglishDear Mr. Brown,_ (我想邀請您) to attend a rec-eption on December 30, 2008, at 8 pm, at the Grand Hotel, Beijing _. (慶祝新年的到來)_ _(我真的希望你能來) and spend the wonderful evening with us. _ (在星期四之前告知我們) if you can make it, so we can_ _. (做相應的安排)I w

30、ould like to invite youto celebrate the coming New years Day I do hope that you will be able to comeLet us know by Thursdayarrangements accordingly makeTask 1 Complete the invitation letter with the information given in Chinese.2022-6-3Business English Writing35Writing PracticePractical College Engl

31、ishSincerely yours, Grey LeeGrey Lee Vice President Task 1 Complete the invitation letter with the information given in Chinese.2022-6-3Business English Writing36Practical College English_.Yours sincerely, Chen XinChen XinDirector As you are an expert on international trade, we would like you to mak

32、e a speech about it. If this is possible, please let me know by Thursday.We look forward to seeing you Task 2 Write an invitation letter according to the information.2022-6-3Business English Writing38Letters of ThanksSample 1 Expressing thanks for a job offerPractical College EnglishMarch 9, 2009Car

33、bonite Corp.1333 Second AvenueMilford, Connecticut 06460Dear Mr. Cooper,I must thank you for the faith you place in me and for giving me the opportunity to prove my capabilities in your company. Ill certainly do my very best not to disappoint you. Thank you again for your trust and kindness. Yours s

34、incerely,Jack Smith Jack Smith 2022-6-3Business English Writing39Sample 2 Expressing thanks for warm receptionPractical College EnglishJuly 6, 2008216 Maple DriveColumbia, SC 29205Dear Mr. Green,This three-day management seminar hosted by your company is really a great success. Thank you very much f

35、or your warm reception and satisfactory arrangement. I am looking forward to seeing you next year and continuing some of our interesting discussions.Yours faithfully,Steve Robinson Steve Robinson Writing Practice2022-6-3Business English Writing40August 30, 2009Dear Mr. Smith, Fist of all, my husband

36、 and I would like _ _(衷心地感謝你) for the Christmas present which you so kindly gave us. _ _(我們非常欣賞你們的禮物)and your friendly thoughts.Now, we, in return, sincerely_ (向你表達我們最美好的祝愿)for your well-being and happiness in the coming year, and We appreciate the gift very much Task 1 Complete the letter of thanks

37、 with the information given in Chinese. Practical College Englishto thank yousincerely express to you our very best wishes Letters of Thanks2022-6-3Business English Writing41Task 1 Complete the letter of thanks with the information given in Chinese.Practical College Englishalso for _(在工作中取得更大的成功).Yo

38、urs sincerely, MillieMillie a greater success in your workWriting Practice2022-6-3Business English Writing42David Smith was invited to Miss Greens birthday party last Saturday, and enjoyed it very much. Now he writes to Miss Green to thank her for her thoughtful hospitality.Task 2 Write a letter of

39、thanks according to the information.It was a great pleasure to have shared your happiness at your birthday party last Saturday. I wish again to express my heartfelt thanks for your thoughtful hospi-tality. Please accept my sincere good wishes.Kind regards to your family. August 29, 2009Dear Mrs. Gre

40、en:_Writing PracticePractical College English2022-6-3Business English Writing43Task 2 Write a letter of thanks according to the information.Practical College EnglishSincerely yours, David SmithDavid SmithWriting PracticeDavid Smith was invited to Miss Greens birthday party last Saturday, and enjoyed

41、 it very much. Now he writes to Miss Green to thank her for her thoughtful hospitality.2022-6-3Business English Writing442022-6-3Business English Writing45Letters of ComplaintPractical College EnglishSample 1 投訴信投訴信 Sunny CompanyJinlian Building 34 Zhongcheng RoadShanghaiSeptember 12, 2009Sales mana

42、gerElegance Clothing Company45 West Street, Nanjing , Jiangsu Province2022-6-3Business English Writing46Sample 1 投訴信投訴信 Letters of ComplaintPractical College EnglishDear Mr. Chang,On September 10, our order for 280 womens cotton sweaters was duly received, but we regret to say that 40 cotton sweater

43、s in white color were seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible. 2022-6-3Business English Writing47Sample 1 投訴信投訴信 Letters of ComplaintPractical College EnglishNeedless to

44、 say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.Sincerely yours,Sunny LeeSunny LeeManager 2022-6-3Business English Writing48Letters of ComplaintPractical College EnglishS

45、eptember 14, 2009Kee & Co., Ltd 34 Regent Street, London, UKDear Sir,Thank you for your letter of September 12 referring to your order No. 252. We are glad to hear that the consignment was delivered promptly.We regret, however, that case No. 46 did not contain the goods you ordered. Sample 2 投訴信

46、回函投訴信回函2022-6-3Business English Writing49Letters of ComplaintPractical College EnglishWe have investigated the matter and find that we did make a mistake in putting the order together.We have arranged for the correct goods to be dispat-ched to you at once. The relevant documents will be mailed to yo

47、u as soon as they are ready.Please keep case No. 46 and its contents until called for by our agents who have been informed of the situation.We apologize for the inconvenience caused by our error.Sample 2 投訴信回函投訴信回函2022-6-3Business English Writing50Letters of ComplaintPractical College EnglishYours f

48、aithfully,Tony SmithTony SmithChief Seller Sample 2 投訴信回函投訴信回函2022-6-3Business English Writing51Practical College EnglishSeptember 9, 2009Brown and Sons Trading Corporation3324 Oxford Street, London, UKDear Sir,Much to my regret, I write this to_(投訴你方的劣質送貨服務 )Task 1 Complete the complaint letter wit

49、h the information given in Chinese.make a complaintagainst your bad delivery service in your company.Writing Practice2022-6-3Business English Writing52Practical College EnglishThe Samsung copying machine model number JB/4073, _(從你方訂貨的)on August 14th, arrived yesterday. I am sorry to report that_ (機器

50、受損嚴重)damaged. There was no unusual damage to the packing case, but when I opened it, I found that the lid of the machine had been cracked and that the surface of it had been scratched. the copying machine has been badly damaged.which I ordered from your companyWriting PracticeTask 1 Complete the com

51、plaint letter with the information given in Chinese.2022-6-3Business English Writing53Practical College EnglishSince there was such damage to the goods, I decided to file a complaint against the delivery service. Would you please let me know _(是否寄回貨物換貨) or _ _ (是否由當?shù)卮磙k理此事)?I will hold onto this mac

52、hine until I hear from you. Yours sincerely,Jonathan EdwardsJonathan EdwardsManagerwhether I should return the if you have an authorized service representative here to whom I should take it return the copying machine to you for a replacementWriting PracticeTask 1 Complete the complaint letter with t

53、he information given in Chinese.2022-6-3Business English Writing54Practical College English1. The goods we ordered from your company have not been supplied correctly.2. We ordered 12,000 batteries, but only received 10, 000 batteries.3. We want to ask you to make up the shortfall immediately.4. We a

54、sk you to ensure such error wont happen again. Task 2 Write a complaint letter according to the information.Writing Practice2022-6-3Business English Writing55Practical College EnglishDear Sirs, I am writing to inform you that _ _We ordered 12,000 super long-life batteries from your company, but _Thi

55、s error put our firm in a difficult position, and caused us much inconvenience. I am writing to ask you to_ the goods we ordered from your company have not been supplied correctly.we received only 10,000 batteries.Writing Practice make up the shortfall imm-ediately and to ensure that such errors won

56、t happen a gain. Task 2 Write a complaint letter according to the information.2022-6-3Business English Writing56Practical College EnglishI look forward to_Yours faithfully, Jack WaltersJack WaltersPurchasing Officer hearing from you soon.Writing PracticeTask 2 Write a complaint letter according to t

57、he information.2022-6-3Business English Writing572022-6-3Business English Writing58Letter of ApologyPractical College English TOP Business Computer Company P.O. Box 535, Los Angeles, CA 99046-0215August 12, 2008Mary Lee160 E Huron St.Chicago, IL 60611United statesDear Mrs. Lee,Sample 1 道歉信道歉信 2022-6

58、-3Business English Writing59Practical College EnglishIm terribly sorry that I failed to come yesterday. I hope that this did not mess you up completely, although I know that you had already made some special arrangements for our meeting. Im very sorry about all that. Im sure youll be sympathetic, ho

59、wever, when I tell you that my father is dangerously ill in a hospital, and that I found it impossible for me to leave him when he is in that state.Sample 1 道歉信道歉信 Letter of Apology2022-6-3Business English Writing60Practical College EnglishI hope you will accept my sincere apologies.Yours sincerely,

60、 Jean BrickJean BrickSales ManagerSample 1 道歉信道歉信 Letter of Apology2022-6-3Business English Writing61Practical College English Carl-Mart668 Rocky Mountain Road, Denver, Co, 80023August 12, 2009Alex White358 Lakeside RoadBoston, MA 02180Dear Mr. White,Sample 2 道歉信道歉信 Letter of Apology2022-6-3Business English Wr

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