國內(nèi)值機(jī)英語ppt(白云機(jī)場(chǎng)統(tǒng)一教材)

1、公共英語Good morning/ afternoon / evening, Sir/Madam. May I help you? 先生、小姐早上/下午/晚上好，要我?guī)兔?？Excuse me. 對(duì)不起。（為了引起他人注意或因?yàn)榇驍_別人）I am sorry. 對(duì)不起.( 為某事道歉)It doesnt matter/Never mind. 沒關(guān)系。Youre welcome./ Its my pleasure./Dont mention it. 別客氣。Have a nice trip./ Enjoy your trip./ Have a pleasant stay in (China).

2、祝您（在中國）旅途愉快！May I have your name?/Could you please spell your name?/ What is your family name/surname? 請(qǐng)問您尊姓大名？/請(qǐng)問您的姓名如何拼寫？您貴姓？/請(qǐng)問您大名？What is the departure time / arrival time? 飛機(jī)幾點(diǎn)起飛/到達(dá)？It depends (on). /Im not quite sure. 看情況吧。/ 我不太確定。Very nice to meet you! 很高興認(rèn)識(shí)您。It is a direct flight. 這是直達(dá)航班。Whe

3、n do I have to get to the airport?You should get to the airport hours before departure. 我要何時(shí)到達(dá)機(jī)場(chǎng)？您至少要在起飛前（ ）小時(shí)到達(dá)機(jī)場(chǎng)。 Can you tell me the telephone number of the inquiry office? 您能告訴我問訊處的電話號(hào)碼嗎？hat is the reason for the delay? Because of bad weather/ mechanical difficulties/incomplete check-in procedur

4、es/poor visibility/air traffic control. 為什么延誤？因?yàn)樘鞖庠驒C(jī)械原因飛機(jī)調(diào)度原因末完成值機(jī)程序能見度差空中管制。Please wait a moment . 請(qǐng)稍等Thank you for your cooperation and understanding. 感謝您的合作.You can book an E-ticket online or if you call 95539, we can provide you the ticket delivery free of charge. 您可在網(wǎng)上購買一張電子客票或打電話到95539，我們提供免費(fèi)

5、送票。Im sorry to keep you waiting so long. 讓您久等，實(shí)在抱歉。We will keep you informed. 我們將隨時(shí)通知您.Please fill out this form. 請(qǐng)?zhí)顚戇@張表格。It takes about hours and minutes.You will arrive at about . 飛行時(shí)間是小時(shí)分鐘。到達(dá)時(shí)間約_ .Special meals should be booked 24 hours before departure. 特殊旅客餐食應(yīng)在起飛前二十四小時(shí)預(yù)訂.I beg your pardon? 請(qǐng)?jiān)僬f一

6、遍，好嗎？/ You are speaking a little bit too fast for me. Could you speak a bit slower? 您說得太快了，請(qǐng)說慢一點(diǎn).Just a moment, please. Im going to check. 請(qǐng)您等一等，讓我查一查。I wish I could help you but this is our companys policy. 我真想幫您，可是我們只能按規(guī)定辦理Dont worry, we will try our best to help you. 別擔(dān)心，我們會(huì)盡力幫助您。What a pity!/I a

7、m sorry to hear that. 非常遺憾非常抱歉聽到這事Please call our Customer Service Call Center. The number is 95539. 請(qǐng)撥打電話到旅客呼叫中心，電話號(hào)碼是95539.There is a shuttle bus operating between downtown and the airport. 可乘座豪華巴士空港快線到市區(qū)機(jī)場(chǎng)SkyTeam members are AM-AeroMxico/ AF-Air France /Az-Alitalia/ Ok-CSA Czech Airlines /DL-Delt

8、a Air Lines/ KE-Korean Air/CO-Continental Airlines/KL-KLM Royal Dutch Airlines/ NW- Northwest Airlines 天合聯(lián)盟成員有墨西哥航空法國航空意大利航空捷克航空達(dá)美航空大韓航空大陸航空荷蘭皇家航空美國西北航空What is that type of aircraft? Boeing777Airbus320 /ERJ145. 這是什么機(jī)型，波音777空客320噴氣ERJ145Welcome to China Southern Airlines. 歡迎乘坐中國南方航空公司的航班Weve already

9、sent the information to the appropriate department and theyll inform you as soon as possible. 我們已將有關(guān)信息送到相關(guān)部門，他們會(huì)盡早通知您You only need to check in once if connecting to other SkyTeam flights. 聯(lián)乘天合聯(lián)盟航班時(shí)，只需辦理一次報(bào)到登機(jī)手續(xù).The free baggage allowance/baggage weight limit for every Economy/Business/First Class pa

10、ssenger is 20/30/40kg. 免費(fèi)行李頭等艙公務(wù)艙經(jīng)濟(jì)艙是20/30/40kg.You can take two pieces of hand luggage within a total weight of 5 kgs. 您可攜帶2件手提行李，重量不超出5公斤 Please go to the Transfer Counter/Connecting Counter for your next China Southern flight. 請(qǐng)到中轉(zhuǎn)柜臺(tái)The flight number and the date, please.航班號(hào)、航班日期。Do you have a FF

11、P mileage card? 您有里程卡嗎？Please present your Sky Pearl Club membership card when making your reservation and when checking in. 請(qǐng)?jiān)谟喿椭禉C(jī)時(shí)出示明珠會(huì)員卡。Could you give us your telephone number and address in case of any change in your flight? 由于更改航班請(qǐng)留下您的電話號(hào)碼和地址。 Merry Christmas!/Happy New Year! 圣誕快樂新年快樂Are you

12、a frequent flyer of SkyTeam? I am a Member /Elite /Elite Plus 您是天合聯(lián)盟的?？?？我是普通會(huì)員優(yōu)選會(huì)員尊榮會(huì)員The flight is already fully booked because of the Guangzhou Export Commodities Fair (Canton Fair). 由于廣交會(huì)期間，航班已滿No problem/Of course/Certainly. We care about you! 沒問題當(dāng)然了，我們更關(guān)注您I will ask someone else to help you. Pl

13、ease wait just a moment. 我找別人來幫您，請(qǐng)稍等Good bye! Have a nice day! 再見，祝您愉快！This is a code-share flight. 這是代碼共享的航班 You may inquire with the ground staff after your arrival. 飛機(jī)到達(dá)后，您可詢問地面服務(wù)人員Breakfast/ Brunch /Lunch / Dinner will be available on the flight. Snacks/Light meals/Special meals are available on

14、 this flight. 機(jī)上供應(yīng)早餐中餐晚餐早午餐點(diǎn)心輕便餐特殊餐 值機(jī)英語What is your nationality? 請(qǐng)問您的國籍？Could you tell me which class of service you are flying? 請(qǐng)問您乘坐的是什么艙位？Your flight will be on a Boeing 777. Would you like a window seat or an aisle seat? 您乘坐的是波音777。您需要靠窗座位還是靠走廊的座位？Its an aisle seat / a window seat/ a seat next

15、to the emergency exit. 它是個(gè)走道位子/靠窗的座位/靠緊急出口的座位。Your seat is in the middle section of the cabin.您的座位在機(jī)艙的中部。:You can apply for a mileage retro claim at counter C13, which is a Sky Pearl Service Counter. You can also check your mileage account there. 您可以在C13明珠服務(wù)柜臺(tái)進(jìn)行里程補(bǔ)登，或者查詢您的里程累計(jì)情況。You have already got

16、 the VGML in your reservation. It will be supplied aboard. 您已經(jīng)預(yù)定了素食。將在客艙中為您供應(yīng)。Do you have any check-in baggage? 請(qǐng)問您有托運(yùn)行李嗎？How many pieces of baggage would you like to check in? 您有幾件托運(yùn)行李？Please put your check-in baggage on the conveyer belt. 請(qǐng)把您的托運(yùn)行李放在傳送帶上。Do you have anything fragile or any valuable

17、s in your checked baggage? 請(qǐng)問您的行李里面有易碎或貴重物品嗎？Are you carrying any of the items shown here on the Dangerous Goods Chart? 您是否攜帶危險(xiǎn)品標(biāo)示圖所示的任何一種物品？Please go over to that counter to have this box properly packed because the packing is not adequate. 這個(gè)箱子包裝不符合要求，請(qǐng)您到那邊柜臺(tái)打個(gè)包。The handle of the suitcase is broke

18、n. Please sign this Limited Release Tag. 您的箱子把手有破損。請(qǐng)?jiān)谛欣蠲庳?zé)牌上簽名。Your luggage is made of metal. It might damage the conveyor belt. Please check it at the Oversized Baggage Counter. 您的行李是金屬質(zhì)地的，可能會(huì)損壞傳送帶，請(qǐng)到大件柜臺(tái)去辦一下托運(yùn)。If your luggage is oversized or irregular, please go to the Oversized Baggage Counter ove

19、r there. 大件行李、不規(guī)則行李請(qǐng)您到那邊的大件行李托運(yùn)處托運(yùn)。Where is your final destination? 您的最終目的地是哪里？Please show me your onward ticket. 請(qǐng)出示您的續(xù)程機(jī)票。Do you want to check your luggage to the final destination or to your first stop? 您是要將您的托運(yùn)行李托運(yùn)到您的目的地還是您的第一站？Because a customs check is required, you must claim your luggage in

20、Beijing yourself and check it again for your onward destination. 由于海關(guān)檢查，您需要在北京自行提取行李，重新辦理托運(yùn)手續(xù)到您的目的地。For the air routes between China and North America, a passenger is allowed two pieces of free checked baggage. 在中國與北美之間的航線上，一位乘客可以免費(fèi)托運(yùn)兩件行李。Your luggage exceeds the weight limit of five kilograms. Plea

21、se go to counter H1 and pay for the excess weight limit fee. 您的托運(yùn)行李超重了5公斤，請(qǐng)您到H1號(hào)柜臺(tái)交付超重費(fèi)。Miss, please come back and take your boarding pass after paying for the excess weight. 小姐，請(qǐng)交完行李逾重費(fèi)后回來領(lǐng)取您的登機(jī)牌。The excess baggage charge per kilogram is 1.5% of the highest normal direct adult one-way economy fare.

22、 逾重行李的費(fèi)率按直達(dá)單程成人正常經(jīng)濟(jì)艙票價(jià)的1.5%計(jì)算。Im very sorry but we cannot accept credit cards here. 對(duì)不起，我們不接受信用卡。If you want to upgrade to either First or Business Class, you should pay RMB800 for the difference. 如果您要升級(jí)至頭等/公務(wù)艙，您需要支付800元的差價(jià)。Do you have any carry-on luggage? 您有隨身攜帶行李嗎？ Liquor, oil and honey cannot be

23、 carried on board. Please check them in. 您的酒（油、蜂蜜）必須托運(yùn)，不能隨身攜帶。The size of your carry-on luggage is too large/heavy to carry on the aircraft. 這件手提行李超過了規(guī)定尺寸/重量，所以不能帶入客艙內(nèi)。Here are your passport / identity card, ticket, boarding pass and baggage tags. 這是給您的護(hù)照/身份證、機(jī)票、登機(jī)牌和行李牌。Please go straight ahead and

24、then turn right. Please board the aircraft after you pass the immigration and security check.請(qǐng)向前方（右轉(zhuǎn)）通過邊檢、安檢后登機(jī)。Youd better go to that counter first to make your customs declaration. It is very useful for you when you come back. 您最好到那個(gè)柜臺(tái)辦理海關(guān)申報(bào)。您回國時(shí)對(duì)您很有用。Well take good care of your child / We will se

25、at your child in a forward area so that our flight attendants will take care of her/him on the trip. 我們會(huì)照顧好您的小孩/我們會(huì)把您的孩子安排在前排的座位上，在途中乘務(wù)人員會(huì)照顧她/他。Please fill in the UM form / Customs Declaration Card/Immigration Card. 請(qǐng)您填寫這張無人陪伴兒童表格/海關(guān)申報(bào)單/出（入）境卡。Would you please stand back a little? Please queue up. 請(qǐng)

26、向后退一下。請(qǐng)排隊(duì)。Who is your tour guide/leader? 誰是您們的導(dǎo)游（領(lǐng)隊(duì)）？How many passengers are there in your group? Please confirm the total number of luggage pieces in your group. 您的團(tuán)里有多少人？請(qǐng)確認(rèn)您團(tuán)里行李總數(shù)。Your reservation is not confirmed in the system. 您的機(jī)票在電腦里沒有確認(rèn)。Your reservation is already in the standby list. 您的訂位已經(jīng)

27、在候補(bǔ)名單里了。You can get the refund at the issued place or the local ticketing office authorized by China Southern Airlines. 您可以在原購票地點(diǎn)或經(jīng)南航授權(quán)的當(dāng)?shù)啬虾绞燮碧庌k理退票。I am sorry to tell you that your flight has been closed. 很遺憾，您乘坐的航班已經(jīng)停止辦理乘機(jī)手續(xù)了。I am very sorry to tell you that we cannot offer you a seat in Business Class because of a change in aircraft. 對(duì)不起，由于您今天的航班更改了機(jī)型，我們將無法給您提供頭等艙座位。We regret that your flight has been canceled. But we will rebook the