BusinessCounication商務(wù)社交禮儀英文版課件

1、Etiquette in Business CommunicationMention authority figures first and introduce others to them.Introduce a younger person to an older person.Always stand up.Always shake hands.Father Graham, may I introduce Libby Smith, our new assistant director of diversity. She recently earned her MA in Human Re

2、sources at Indiana University. Father Graham has served as President of Xavier University for the past 6 years. Recently, US News & World Report ranked Xavier as the 2nd best comprehensive university in the Midwest.In groups of 3-4, introduce each members of the group to one another.Get business

3、 cards from everyone you meet and makes notes on it about when you met, what you had in common, and details about the person, including names of children.Prefer the formal to the informal, especially with older and higher ranking peopleAvoid saying, “Im sorry, I have forgotten your name” Instead, sa

4、y “Help me out, your name was on the tip of my tongue and I must be having a senior moment.Even when asking questions, have your voice end on with a downward inflection.Say “What time is the meeting?” once with voice raising at the end and one with voice ending with a downward inflection.Authoritati

5、ve languagePositive languageConcise languageTelephone callsNotes of AppreciationPhone Calls and Voice MailBeepers, Cellular Phones, and PortablesIdentify yourself and your company.Ask the person if he or she has time to talk.Make calls during normal business hours.Return calls the same day.Never put

6、 someone on hold without asking permission.Dont do other work while on the phoneBe courteous of others when screening calls.Outline points you want to make prior to placing a call.If your party is not there, leave a brief message and request a telephone appointment.If your party answers, identify yo

7、urself, stick to your outline and thank the person at the end of the call.PrepareBe respectfulBe inclusiveKeep movingGet commitmentsIdentify yourself and your return number immediately.Be brief and to the point. What you want, why it is of mutual interest, details, next steps. Leave return number ag

8、ain.Record your own concise outgoing message. Make sure you sound upbeat and optimisticStart with an upbeat greetingIndicate how the caller can get a responseClose on a positive note (Make it a great day!)Do not havea cute messagebackground musica long introductory comment before the beepWhat are th

9、e differences in impressions you make when you use each of the following media:voice mail messagee-mail messagebusiness lettertelephone calllimpact of lnormal call lspeaking from or to a speaker phonelcall waiting interruptionsLimit the use. Put on vibrate or silent.Thank YouLetter of CommendationMe

10、mos of RecognitionWhen visiting an office, pay attention to how the office is decorated. Look for clues that will allow you to compliment the other person on something non-controversialAvoid politics, religion, how much you earn, or negative communication such as comments about a company or peopleIn

11、 small groups, identify something in your office dcor that perceptive visitors could identify that would allow them to compliment you or start a conversation about a topic that stirs feelings of pride within you.Before the meetingStarting the meetingAfter the meetingArrive early to make sure meeting

12、 room is set up correctly. Put agendas in place. Provide for drinks and a light snack.Stand near the door to thank each person who arrives. Ask what issues are of particular interest to them.Introduce new members to existing membersAsk new members of group to introduce themselves. Ask historical mem

13、bers to give their names and positions.Preview the agenda and set a time limit for each item, including time at the end of the meeting to come back to issues.Ask non-contributing members if theyd like to add their perspectives.Note: Interestingly, research shows talkative members welcome the comment

14、s of othersand shy members value inclusion in the conversation.Summarize agreed upon actions, responsibilities and timing, later written as minutes and distributed to relevant parties.Thank group and guests for their time and contributions.lGreeting Etiquette and Seeing Off Etiquette lBusiness Meeti

15、ng Etiquette lDinner Party Etiquette and Dress Etiquette lEtiquette of Signing Agreement lDinner Party Etiquettel Dress EtiquettelOn invitation lBeing time conscious lOn arrivallSeating lReady to eat lCommunicationlToast lTaking off coat lAt table 1. Maintain a natural sitting posture and keep prope

16、r distance between your body and the table.2. Try to keep the table clean while eating.3. Place your napkin on your lap; do not use napkin to clean your face or take food from your mouth.4. When cutting meat, hold the knife in your right hand and the fork in your left hand, avoid making noise. 5. Cu

17、t the meat one piece at a time and eat it with the fork.6. Put the knife and fork in the plate when you finish a course.7. Do not use a spoon to eat; it is for soup only.8. Be sure to sample all the food served to you. Finish the food in your plate.9. Do not talk when you have food in the mouth.10.

18、Avoid talking to your neighbor when he or she has food in the mouth.lMuslims: do not drink alcohol, not eat pork products, avoid shellfish.lHindus: avoid beef and pork, strict vegetarianslBuddhists: strict vegetariansvKnowing the fundamental element of local business protocol shows you are a serious

19、 and committed potential partner.lBrazil lArgentinalIndonesia lJapanlMidday the normal time for the main meal. A light meal is common at night, unless entertaining formally.lIn Brazil, restaurant entertainment prevails versus at home.lIf entertained in the home, it is polite to send flowers to the h

20、ostess the next day, with a thank-you note.lPurple flowers are extensively used at funerals, so be cautious when giving someone purple flowers. Violets are OK to give.lTipping is typically 10% in Brazil.lBusiness dinners are popular and are usually held in restaurants.lTender beef and red wine are v

21、irtual national symbols. American beef and red wine compare poorly to theirs.lLong meals and conversation is the norm. Crossing the knife and fork signal I am finished. When dining, keep your hands on the table, not in your lap.lLeaving food on your plate signifies you are impolite, so eat all the f

22、ood you are served.lOnly use your right hand for eating, when touching someone, or handling money/papers. lTalking is impolite while eating dinner. lConversation is reserved for before or after the meal. lThe word for toasting is kampai, pronounced kahm-pie. When toasting, the glass is never left un

23、filled. Drinking is an important part of Japanese culture. It is a way to relieve business stress. lNever pour a drink yourself; always allow someone else to do it for you.lMost business entertaining is done in restaurants or bars after business hours. Often in karaoke or hostess bars. Businesswomen

24、 should not attend hostess bars.“l(fā)Let the host order the meal and pay. Business may be discussed at dinner during these events.lJapanese rarely entertain in the home. If you are invited to the home of your Japanese host, consider it a great honor and display a tremendous amount of appreciation.lIt i

25、s perfectly acceptable to slurp your noodles. Doing so will exhibit your enjoyment of your food. To do otherwise, indicates that your meal was not a pleasant one.lThe number 14 is bad luck, because in Japanese it sounds like the word for death. lTipping is not expected.lFormal Business DresslBusines

26、s Casual lCasual lDress codes in different countrieslBoth Men and Women Should always wear a suit. Consider dark navy and gray. lWomen Should avoid wearing several pieces of jewelryMake sure skirts are at least knee length. Women should always wear hose, and shoes with heels. lMen: Should avoid Khak

27、i pants and “l(fā)oud print” shirts. lWomen: Should consider wearing business skirts with appropriate blouses, such as silks, polyester, or rayon with attractive prints. lMen lWomenlLatin America focus on style and quality of apparel and accessories.lMiddle East judge one on quality and price of ones br

28、iefcase, watch, pen and jewelry.lGermans feel comfortable with men whose shoes are brightly polished.lAmericans pay attention to the condition of ones teeth.lIn Muslim countries, female visitors should dress so as to show little bare skin.lIndonesia lJapan lGreat BritainlFrance lEgypt lWomen should

29、wear long-sleeve blouses and skirts that cover the knee.lWomen meeting in a more formal office should wear a suit with hosiery.lWomen are limited to clothing colors that are muted or dark. Leave brightly colored clothing at home. lWomen must always cover their upper arms when wearing a casual blouse

30、.lThose who dress according to their status or position impress the Japanese. Dress to impress.lCasual dress is never appropriate in a business setting.lShoes should be easy to remove, as you will do so often. Slip-ons are the best choice.lWomens dress should be conservative. Little emphasis should

31、be placed on accessories. They should be minimal.lWomen should not wear pants in a business situation. Japanese men tend to find it offensive.lWomen should only wear low-heeled shoes to avoid towering over men.lA kimono should be wrapped left over right to do otherwise symbolizes death. lDark suits,

32、 usually black, blue, or gray, are quite acceptable. lMens shirts should not have pockets; if they do, the pockets should always be kept empty. Additionally, men should wear solid or patterned ties, while avoiding striped ties.lMen wear laced shoes, not loafers.lBusinesswomen are not as limited to c

33、olors and styles as men are, though it is still important to maintain a conservative image.lThe French are very conscientious of their appearance.lPatterned fabrics and dark colors are most acceptable, but avoid bright colors.lWomen should also dress conservatively. Avoiding bright or gaudy colors i

34、s recommended.lForeigners are expected to abide by local standards of modesty however, do not adopt native clothing. Traditional clothes on foreigners may be offensive.lMen should wear long pants and a shirt, preferably long-sleeved, buttoned up to the collar. Men should also avoid wearing visible jewelry, particularly around the neck.lWomen should always wear modest clothi