國際酒店客房資料 How to shampoo a carpet怎樣清潔地毯

1、國際酒店管理資料走在路上客房標(biāo)準(zhǔn)操作程序Hotel Room Management Training Manual國際酒店客房手冊International Hotel Room Handbook酒店客房的重要性：負(fù)責(zé)組織和安排客房和公共區(qū)域的清掃工作，督導(dǎo)、培訓(xùn)和考核下屬員工按標(biāo)準(zhǔn)和流程實(shí)施清掃和服務(wù)工作，確保酒店客房干凈與設(shè)施完好，滿足客人的服務(wù)需求，并負(fù)責(zé)客房物品的管理，協(xié)助工程人員完成客房和公共區(qū)域的維修項(xiàng)目。按標(biāo)準(zhǔn)要求負(fù)責(zé)清掃整理客房和樓層公共區(qū)域，為客人提供干凈安全的客房和環(huán)境，滿足客人正當(dāng)合理的服務(wù)需求，負(fù)責(zé)本區(qū)域安全工作。負(fù)責(zé)酒店公共區(qū)域的衛(wèi)生保潔及保養(yǎng)工作，為客人營造干凈、溫

2、馨、舒適的環(huán)境，保持酒店環(huán)境的美觀，滿足酒店服務(wù)要求貫徹執(zhí)行店總的經(jīng)營管理指令，向店總負(fù)責(zé)并報告工作；根據(jù)酒店確定的經(jīng)營方針和目標(biāo)，負(fù)責(zé)編制客房部預(yù)算，制訂各項(xiàng)業(yè)務(wù)計(jì)劃，并有效組織實(shí)施與監(jiān)控，實(shí)現(xiàn)預(yù)期目標(biāo)；以市場為導(dǎo)向，研究并掌握市場的變化和發(fā)展情況，適時調(diào)整經(jīng)營策略，努力創(chuàng)收，堅(jiān)持以部門為成本中心的方針，嚴(yán)格控制成本，降低消耗，以最小的成本獲取最大的經(jīng)濟(jì)效益；STANDARD OPERATING PROCEDURE標(biāo)準(zhǔn)操作程序HOW TO SHAMPOO A CARPET怎樣清潔地毯Task Number: 任務(wù)號:PA-0001Department: 部門:Housekeeping客房部D

3、ate Issued: 制定日期:Guest Expectation: 客人期望:I expect that carpets are clean and regularly shampooed. Carpets are a breeding ground for dust mites and other small inspects. Some sections of carpets are also subject to high traffic and wear faster. I expect regular shampooing to protect and uphold the qu

4、ality of carpets. 我希望酒店使用清潔劑清洗地毯,使其干凈。地毯容易沾染灰塵及其它小的垃圾物，有些地方的地毯使用相當(dāng)頻繁，所以我希望酒店有計(jì)劃的使用清潔劑清洗地毯,這樣能保護(hù)并維持地毯的質(zhì)量Time to Train:培訓(xùn)時間 :25 minutes25分鐘Why is this task important for you and our guests? 為什么這項(xiàng)工作對客人和我們都很重要？Answers:回答:I can increase the GSTS score. 可以增進(jìn)客人的滿意度.It shows my professionalism. 展示我們的專業(yè)I und

5、erstand that cleanliness is important for the image of our hotel. 地毯的清潔對酒店的形象很重要.WHAT/STEPS什么/步驟HOW/ STANDARDS如何做/標(biāo)準(zhǔn)TRAINING QUESTIONS培訓(xùn)問題1) Preparation 準(zhǔn)備Check the machine and ensure all accessories are prepared. 檢查機(jī)器并確認(rèn)所有的用品都已準(zhǔn)備好Get carpet shampoo, signage, a pail and some cleaning cloths.準(zhǔn)備清潔劑、標(biāo)示

6、牌、桶和清潔布Why do I need to check the machine functionFirst?為什么我首先要檢查機(jī)器的性能？ 2) Remove furniture移動家具Remove as much furniture as possible and vacuum the carpet.盡可能的把家具移開，使地毯空置。Why do I need to remove furniture?為什么我要移開家具？3) Dilute Chemical稀釋清潔劑Dilute carpet shampoo with hot water in a pail, follow dilution

7、 rate.在桶里用熱水稀釋清潔劑，參考稀釋標(biāo)準(zhǔn)。Why do I need to dilute the shampoo with hot water?為什么我要用熱水稀釋清潔劑？4) Shampoo the carpet清洗地毯Prepare the carpet extractor and accessories.準(zhǔn)備地毯清洗機(jī)和其它用品。Put shampoo solution into the solution tank. Turn on the three buttons, brush, shampoo jet and vacuum.將清潔劑放入水箱內(nèi)。打開刷子、水箱噴灑和抽吸三個按

8、鈕打開Pull the carpet extractor in a straight line over a length of one and half meters. 將機(jī)器在范圍在1.5米的直線上運(yùn)行。Turn off the shampoo jet and run the machine over the same area twice to vacuum the shampoo.關(guān)掉水箱噴灑，將機(jī)器在相同的地方運(yùn)行兩次，使清潔劑均勻?yàn)⒃诘靥荷稀?Do not pull the machine too fast; ensure regular speed.注意機(jī)器不要運(yùn)行過快，速度要均

9、勻。When first row is completed, move the machine to cover the next row ensuring you overlap the first row.第一次運(yùn)行完后，注意第二次運(yùn)行要完全覆蓋第一次運(yùn)行的范圍。STOP USING THE MACHINE IF ANY SMELL OR BURN ACCURES!如果有任何異味請立即關(guān)閉機(jī)器。Why do I need to turn on three button?為什么我要打開三個按鈕？Why do I need to keep this technique?為什么要按照這項(xiàng)技術(shù)執(zhí)行

10、？Why do I have to shampoo, and vacuum twice?為什么要使用清潔劑，并真空兩次？Why can I not speed up the process?為什么運(yùn)行不能過快？Why do I need to keep this system?為什么我要按照標(biāo)準(zhǔn)執(zhí)行？5) Completion結(jié)束When shampooing is completed, use damp cloth and clean all the wooden skirting.清潔結(jié)束后用濕布清潔木制地腳線。Why do I need to clean the wooden skirt

11、ing with a clean cloth?為什么要用布清潔木制地腳線？6) Clean and store equipment清潔和存放用具Clear the solution tank and clean accessories before returning them to the store. 在存放之前清潔水箱和其它用具。Clean and dry the pail and signage and place them in the store in an orderly manner.清潔桶和標(biāo)示牌，并按序放入倉庫。Tips: Do not shampoo the carpet

12、 too often as it will shorten the lifespan of the carpet. 提示：過于頻繁地清潔地毯會縮短地毯的使用壽命。Do spot cleaning when necessary.必要時做地毯去污Why do I need to clear the tank when I am using the cleaner again?當(dāng)重新使用機(jī)器時時應(yīng)清潔水箱Why do I have to place these items in a orderly manner?為什么需要將設(shè)備按照標(biāo)準(zhǔn)存放Why do I shorten the lifespan?

13、為什么會造成減短地毯的使用壽命？Why is spot cleaning better?為什么要按序存放用品？7) Report defects報告To report immediately of any maintenance problem is found while cleaning.在清潔期間有任何問題需要立即報告。Why do I have to report immediately?為什么我要立即報告？Summary questions: 問題概述：What is important during the preparation process? 在準(zhǔn)備期間重要之處是什么?Can

14、 I clean around furniture? 我能圍繞家具清潔地毯嗎?Why do I need to dilute the chemical with hot water? 為什么我要用熱水清潔地毯?What do I have to do before really completing the task? 在完成之前我必須做什么?What is important before cleaning and storing the equipment? 在清潔和存放用品之前重要之處是什么?Do I have to shampoo the carpet once or twice? 我

15、需要一次或者兩次噴灑清潔劑?Now ask the trainee to practice the task from start to end to test competency. 現(xiàn)在由培訓(xùn)生按照步驟從頭到位進(jìn)行實(shí)踐操作并做測試。對于客房服務(wù)，相信不少的酒店人都有一些誤區(qū)，認(rèn)為客房服務(wù)就是打掃房間或者遞送物品那么簡單，其實(shí)，客房服務(wù)需要注重的側(cè)重點(diǎn)還很多，今天我們就列舉了一些酒店常遇到的小情況，和大家共同探討該如何處理。對于客房服務(wù)，相信不同的酒店也會有自己獨(dú)立的一套運(yùn)營標(biāo)準(zhǔn)，希望通過本篇文章，能夠給大家一些運(yùn)營上的啟發(fā)，獲得客人更多好評，從全面做好客房服務(wù)開始。酒店是一個“以人為中心”的服務(wù)企業(yè)，每天發(fā)生的事情，基本上都是“人”的故事。從員工對顧客的服務(wù)，經(jīng)理對員工的管理，總經(jīng)理面對大量事務(wù)也無一不與顧客、員工和業(yè)主有關(guān)，酒店生產(chǎn)出來的產(chǎn)品都是通過人的勞作和服務(wù)的產(chǎn)品。所以酒店的產(chǎn)品有別于一般企業(yè)的產(chǎn)品，需要我們用心來做，而客房服務(wù)在所有環(huán)節(jié)中，至關(guān)重要?？头抗芾砣藛T必須對客服務(wù)第一線經(jīng)常地反復(fù)地講解、宣傳、鼓動、督促、鞭策、培訓(xùn)、現(xiàn)場示范給部門員工，將簡單的、重復(fù)的、乏味的勞動變?yōu)榉e極主動創(chuàng)造性的勞動；讓有形的設(shè)備設(shè)施和無形服務(wù)產(chǎn)生最大的經(jīng)濟(jì)效益，達(dá)到預(yù)期的效果。所謂無形產(chǎn)