mt-001酒店維修版本

1、Procedure contents/流程內(nèi)容:1.roduction/簡(jiǎn)介2. Building and equipment maenance/建筑及設(shè)備維修1.RODUCTION/簡(jiǎn)介The Heart of Ibis and its annexes (DT PC.001) outline the indicators of compliance withour customromise.Ibis 及其附件的（DT PC.001）勾勒出了符合對(duì)顧客承諾的指標(biāo)。The “product quality” audit list (OQ PC.016) is used to detect any

2、pliance (DT PC.018)and report them to the HoManager.“產(chǎn)品質(zhì)量”審計(jì)給酒店經(jīng)理。（OQ PC.016）用來(lái)檢測(cè)任何不符合情況（DT PC.018），并將其Furthermore, Room Maid, Housekeeper Manager and Technin must notify the receptionof any discrepancies and/or problem areas (procedure PC.005) and record themhe homaenance log. The logbook is dated

3、and stamped by thewho conducts the work.此外，客房服務(wù)員、客房經(jīng)理和技術(shù)必須將任何差異和/或問(wèn)題（程序 PC.005）通知服務(wù)臺(tái)，并將其鑒。在酒店維修日志中。該日志由執(zhí)行此項(xiàng)工作的簽署日期并加蓋印2. BUILDING AND MAJOR EQUIPMENT MAENANCE/建筑及設(shè)備維修The Ho (PER.022).General Manager of each hois responsible for the building and its facilities各酒店總經(jīng)理負(fù)責(zé)建筑及設(shè)施維修（PER.022）。S/he prepares a

4、horenovation and improvement plan, in keng with the approved budget. Thisbudget takeso account the following indicators:由他/她在批準(zhǔn)的預(yù)算內(nèi)擬定酒店翻新及改善計(jì)劃。該預(yù)算考慮下述指標(biāo)：2.1 Curative indicators/治理性指標(biāo):Names:Visa:Addressed to:Written by / 起草Jean Marc VendiouxJean Marc VendiouxIbis China/宜必思中國(guó)Checked by / 審核Annie MENGA

5、nnie MENGIbis China/宜必思中國(guó)Approved by / 批準(zhǔn)Gilles LarriveGilles LarriveIbis China/宜必思中國(guó)To Ibis, quality is all about offering customers hotechnical facilities in perfect condition and equipment in good working order.對(duì) Ibis 而言，質(zhì)量體現(xiàn)在提供給顧客處于完好狀態(tài)的酒店技術(shù)設(shè)施以及處于良好工作狀況的酒店技術(shù)設(shè)備。HOMAENANCE / 酒店維修No. MT 001Page/頁(yè)數(shù)：

6、1/3Revi/版本：1Date/日期：11/05/2010QUALITY PROCEDURE質(zhì)量體系MODULE: TECHNICAL MAENANCE模塊：技術(shù)維修2.1.1 Product quality audit/產(chǎn)品質(zhì)量審計(jì)“Product” audits are done on a regular basis (PC 012). The report indicates all thepliance(DT.PC 018) with regard to the “Heart of Ibis” (and its annexes) and to the customer promise

7、.Action plans drawn up by HoManagers are approved by DOPs and are used to setback hos to standard.定期進(jìn)行“產(chǎn)品”審計(jì)（PC 012）。顯示對(duì)“Ibis”（及其附件）和顧客承諾的所有不符合情況（DT.PC 018）。酒店經(jīng)理擬定行動(dòng)計(jì)劃后,需由經(jīng)運(yùn)營(yíng)主管批準(zhǔn)，以使酒店回歸標(biāo)準(zhǔn)。2.1.2 Customer complas/顧客Customer complas regarding technical problems are recorded by the Front Office, teralMa

8、nager or the TechniOQ SC. 003_2 (15-Minute Satisfaction Guarantee).有關(guān)顧客保證）。的技術(shù)問(wèn)題由前廳部、總經(jīng)理或技術(shù)員在 OQ SC. 003_2 上（15 分鐘滿意2.1.3pliance detected by HoTechnin由酒店技術(shù)員監(jiān)測(cè)到的不符合情況Any discrepancies noted during room inspections are recordedhe homaenance log(OQ MT 002_1), and the room is temporarily removed from sa

9、les (PC 005 page2) until therepairs have been made. Repairs are recordedhe maenance log.在客房檢查中注意到的任何差異都在酒店維修日志中(OQ MT 002_1)，并且將客房暫時(shí)從銷售中撤下（PC 005 第 2 頁(yè)），直到維修完畢。維修須在維修日志中。2.2 Handlingpliance/處理不符合情況Depending on the urgency or extent of work estimated by the Ho can call upon:根據(jù)酒店總經(jīng)理估計(jì)的工作緊迫性或嚴(yán)重程度，他/她可以

10、調(diào)用：General Manager, s/hethe Director ocilities Management (FM)(procedure PA 005)/設(shè)備管理主管（流程 PA 005）a local business/本地商戶Or, depending on the size and location of the ho, the Ho酒店技術(shù)員（視酒店的大小和位置而定）。Technin.When the job is done theor company conducting the work makes a recordhemaenance log and stamps it.

11、工作完成后，執(zhí)行本項(xiàng)工作的或公司在維修日志上進(jìn)行，并加蓋印鑒。Names:Visa:Addressed to:Written by / 起草Jean Marc VendiouxJean Marc VendiouxIbis China/宜必思中國(guó)Checked by / 審核Annie MENGAnnie MENGIbis China/宜必思中國(guó)Approved by / 批準(zhǔn)Gilles LarriveGilles LarriveIbis China/宜必思中國(guó)HOMAENANCE / 酒店維修No. MT 001Page/頁(yè)數(shù)：2/3Revi/版本：1Date/日期：11/05/2010QU

12、ALITY PROCEDURE質(zhì)量體系MODULE: TECHNICAL MAENANCE模塊：技術(shù)維修2.3 Preventive work on building facilities/建筑設(shè)施的預(yù)防性維修All maenance work to be conductedhe hois listed on the Planing of preventivemaenance (PPM) (OQ MT.002). The completed work is recorded on the PPM and inthe safety register binder by the Hoor an a

13、pproved technin appoed by the ATSdepartment. The PPM is checked by the Facilities Management (FM) Department (date andvalidate), and theernal quality pros auditor.酒店需要執(zhí)行的所有維修工作，都列在預(yù)防性維修計(jì)劃中（PPM）（OQ MT.002）。已完成的工作由酒店或 ATS 部指定的經(jīng)核準(zhǔn)的技術(shù)在預(yù)防性維修計(jì)劃中和安全登記文件夾中進(jìn)行。預(yù)防性維修計(jì)劃中將由設(shè)備管理部（日期和驗(yàn)證），以及內(nèi)部質(zhì)量流程審計(jì)員檢查。The HoManage

14、r is in charge of ensuringt maenance work is conducted asfrequently as defined. S/he is responsible to the auditor and his or her superior.酒店經(jīng)理負(fù)責(zé)確保維修工作按預(yù)期頻率進(jìn)行。并對(duì)審計(jì)員以及他/負(fù)責(zé)。This schedule is to beted at the reception orhe equipment room.該時(shí)間表將張貼在服務(wù)臺(tái)或設(shè)備室中。Names:Visa:Addressed to:Written by / 起草Jean Marc VendiouxJean Marc VendiouxIbis China/宜必思中國(guó)Checked