人力資源管理專業(yè)英語.課件

1、 南開大學人力資源管理課程人力資源管理專業(yè)英語 Human Resource Management 袁慶宏 教授 南開大學商學院人力資源系 2007-9-18 星期二南開大學05HRM Manager for HRM activities Manager (top/middle/first-line) executive-administrator-supervisorHR generalists vs. HR specialists HR generalists-devotes a majority of his working time to HR issues, but does not

2、 specialize in any specific areas of HRM. HR specialists-be trained in one or more specific areas of HRM 南開大學05HRM What challenges faced by HR managers?Diversity in the work force ethnicity, race, gender, religious belief, age, or physical disabilityRegulatory changes labor contract law, Employment

3、Promotion law, etc.Structural changes to organizations 南開大學05HRM 第三講 工作分析 Job AnalysisWhy ? What Information? How to collect ? How to record ?Some problem南開大學05HRM Job description 工作描述/工作說明書Function or duty 職能或職責Task 任務(wù)Work behavior 工作行為Critical incidents 關(guān)鍵事件Reporting relationships 報告關(guān)系Supervision

4、received 所受監(jiān)督Authority 職權(quán)Personal contacts 個人接觸Working conditions 工作條件 *南開大學05HRM Type of informationJob content 工作內(nèi)容Function or duty 職能或職責Task 任務(wù)Work behavior 工作行為subtasks 子任務(wù)Critical incidents 關(guān)鍵事件job context 工作關(guān)系Reporting relationships 報告關(guān)系Supervision received 所受監(jiān)督Authority職權(quán)Personal contacts 個人接

5、觸Working conditions 工作條件worker requirements/specifications工作要求/規(guī)范Knowledge 知識Skill 技能 Ability 能力Personal characteristics個體特質(zhì)Credentials 證書南開大學05HRM How to collect the information?Interview 面談frequently, but self-report biases, misunderstandingsObservation 觀察routine/repetitive jobs, but some unobserv

6、able behaviorQuestionnaires 問卷more quickly, group jobs南開大學05HRM How to record informationJob Description & Specification 工作說明與工作規(guī)范Functional Job Analysis 功能性工作分析Ability Requirements Approach 能力需求法Critical Incident Technique 關(guān)鍵事件技術(shù)南開大學05HRM Job specifications 工作規(guī)范KSAOs:Knowledge 知識為成功完成某項工作任務(wù)而必須掌握的事實

7、性或程序性信息。Skills 技能一個人在完成某項特定的工作任務(wù)方面所具備的熟練水平。 Ability 能力一個人所擁有的比較通用的且具有持久性的才能。Others Personal characteristics 其他個體特質(zhì)一個人完成目標的動力或持久力等一些人格特征。Credentials 證書南開大學05HRM 舉例（視頻資料）: Skill & Ability（1）Physical Strength（2）Flexibility, Balance, Coordination（3）Idea Generation & Reasoning Abilities南開大學05HRM （1）Physi

8、cal Strengthstatic strength -being able to exert maximum muscle force to move heavy objects -such as nursing aides, orderlies, attendants, etc. dynamic strength -involves applying muscle force repeatedly over time without tiring. - such as cutting, stretching, nailing carpenting inside an office -ra

9、king, weeding, planting the grounds outside -production laborers and helpersexplosive strength -shows up in short bursts of muscle force. - such as dancer leaps across the stage, lifeguard dives into action 南開大學05HRM （2）Flexibility, Balance, CoordinationFlexibility is defined as the ability to move

10、your body in different ways.Coordination means one hand knows what the other one is doing. DancerEmergency service workersFirefightersPaperhanger on a stepladderConstruction workerNautical and fishing careersGlazierInstallers and repairersMachinery feeders南開大學05HRM （3）Idea Generation & Reasoning Abi

11、litiesCombination of creativity and practical think.Highly valued skills in all kinds of enterprise.Information ordering(信息整理)-librarians, financial manager, engineersProblem sensitivity(問題敏感性)-inspectorsInductive reasoning(歸納推理)- occupational health and safety specialists Deductive reasoning(演繹推理)-

12、relying on logic and proven principles.Originality(獨創(chuàng)性)南開大學05HRM Case study: Selecting Patient Escorts Reading & discussing:industry background?characteristic of Hospital?characteristic of patient escorts? （Scope, composition, mobility of the patient escortsstandard procedure when hiring patient esc

13、orts orientation program in the first dayWhat problem with patient escorts? hospital administrators meeting-to find new procedure Personnel Manager Chief Supervisor of Patient Escorts head of the Staffing Section within the Personnel Departmentassistant Personnel Director what suggestions were made

14、on the meeting？ such as attitude test南開大學05HRM About Case Study-3 dimension of difficulty (案例研究的困難度立方體)Analytical dimensionConceptual dimensionPresentation dimension南開大學05HRM About Case Study-困難度立方體坐標軸困難度所給資料困難程度顯示教學目的X軸分析13Y軸概念Conceptual13Z軸-資料表達Presentation13Analytical 南開大學05HRM 坐標軸 難 度所給資料困難程度顯示教

15、學目的X分析1決策情景與問題可選擇方案所作的決策這是經(jīng)理們實際做的，你認為怎樣？所作的決策能解決存在的問題嗎？培養(yǎng)評價決策與行動的能力2決策情景與問題這是經(jīng)理面臨的決策，如果你是經(jīng)理你將如何辦？為什么？培養(yǎng)分析、鑒別各種備選方案，做出適當決策并提出行動計劃的能力3決策或問題沒有清楚給出，只提供了背景資料這是關(guān)于某單位某人的情況，你認為存在什么問題？為什么？應(yīng)如何解決？培養(yǎng)分析、鑒別關(guān)鍵問題和備選方案，并提出行動計劃的能力南開大學05HRM 坐標軸難度所給資料困難程度顯示教學目的Y概念 1概念（理論、技術(shù)）直截了當，簡單只需很少解釋，所有學生都能容易理解所有案例的概念方面都是為了讓學生練習了解，

16、理解和使用所涉及的概念 2幾種簡單的概念中等難度概念組合需通過講課或討論來予以澄清，可能是幾個概念的組合或者財務(wù)預(yù)測表 3困難的概念各種概念復(fù)雜組合需要做大量的解釋，相當一部分學生可能還是不能理解，可能是幾種概念的組合南開大學05HRM 坐標軸難度所給資料困難程度顯示教學目的Z資料表達1少量資料表述清楚需要進行分析的資料書量相對較少，很少有無關(guān)信息，短案例強調(diào)概念或分析方面，不讓學生為資料分心2中等數(shù)量資料表述清楚有一些不重要或無關(guān)信息篇幅適中最大限度接近真實生活情景練習對資料進行整理分類3大量資料表達可能不清楚或遺漏重要資料有很多無關(guān)或不重要信息長案例可能因缺少信息而十分棘手強迫學生對資料進

17、行整理分類，并鑒別作決策所缺信息南開大學05HRM Case: 某醫(yī)院招聘護理工（selection patient escorts ）Questions:1. Critique each of the alternative approaches suggested for solving the problem of selecting patient escorts. 試評價解決護理工問題的各項建議2. Recommend a procedure for recruiting and hiring patient escorts. 請推薦一個招聘護理工的流程3. Besides impr

18、oving its selection procedures, what other actions could the hospital potentially take to improve the behavior of the patient escorts? 除了改進招聘流程，你認為還可以采取哪些其他措施改善護理工的行為？ 南開大學05HRM Case study: Selecting Patient Escorts Reading & discussing:industry background?characteristic of Hospital?characteristic of patient escorts? （Scope, composition, mobility of the patient escortsstandard procedure when hiring patient escorts orientation program in the first dayWhat problem with patient escorts? hospital administrators meeting-to find ne