外貿B2C客服郵件范文~英文

1、.WD.WD.WD.售前郵件模板自取 pick upThanks for your email.We are so sorry for that our company policy dont accept to pick up by customer, please dont worry ,we will test and pakeage your order well and well before we send it .Thank you for your understanding.If you have any other questions, feel free to conta

2、ct us.Best Regards運費高 higher shipping costThanks for your email.We marked the shipping cost higher because the ebay fee charged by the item price but not the shipping cost.Then we marked the shipping cost higher. But our total price (price +shipping cost) is the lowest price on eBay. My friend you j

3、ust need see the total price(price+shipping cost).If you have any other questions, feel free to contact us.Best Regards保修How to Warranty?Thanks for your email.This item is the top-quality. So during 2 years warranty time, mostly it will not have any problem. If it has the problem, we will send you t

4、he replacement to replace it. Mostly it will be resolved. Finally, if the problem still can not be resolved, then please send item back to us and then we will exchange a new one or refund you once we receive it.If you have any other questions, feel free to contact us.Best RegardsWe have a profession

5、al technical support group for all the item selling. If you need any assistance on your item problem, please do not hesitate to contact us, our technical support will be there to assist you. And if you have more questions about the motor or there is anything we can do for you, please feel free to co

6、ntact us. We are always happy to hear from you. Kind regards!退貨政策Return policyThank Thanks for your email.We can accept the item returnduring 60 days.And if it is the customer fault lead to return, then we will refund the money deduct the shipping costIf it is our fault lead to return, then we will

7、refund you full money including the shipping cost.If you have any other questions, feel free to contact us.Kind regards電壓/插頭 voltage/ plugThanks for your email.The item suits for your country power voltage and your country plug.If you have any other questions, feel free to contact us.Kind regards為什么

8、拒絕offerThanks for your email.wecant accept your offer because Our total price (price + shipping cost) already is the lowest price on eBay.It is nearly no profit sale. Hope that you can understand. We will provide the best service to you including the delivery service and warranty service.If you have

9、 any other questions, feel free to contact us.Kind regards詢價/報價第一次詢價Ths for your email and your interest in our item.We will ship the item to you with tracking number within 8h once your payment cleared . The total price (shipping cost + price) for1piece is XXX USD/GBP. It will take about 3-5 days t

10、o your hand. After we send out the item, then we will send you the tracking number within 2days.If you have any other questions, feel free to contact us.Kind regards還價Ths for your email and your interest in our item.Our total price (price + shipping cost) already is the lowest price on eBay. It is n

11、early no profit sale. Hope that you can understand. We will provide the best service to you including the delivery service and warranty service.If you have any other questions, feel free to contact us.Kind regards買多個是否有折扣Ths for your email and your interest in our item.Our total price (price + shipp

12、ing cost) already is the lowest price on eBay. It is nearly no profit sale. Now we can give you only XX USD/GBP further discount. So the total price (Price+Shipping cost) for XX pieces is XXX USD USD/GBP. We will provide the best service to you including the delivery service and warranty service.If

13、you have any other questions, feel free to contact us.Kind regards付款方式Payment methodThs for your email .We accept the paypal, credit card, western union, and bank wire transfer payment.Fisrt, Paypal information:Our paypal account is HYPERLINK mailto:lovehappyshoppinghotmail lovehappyshoppinghotmail

14、. also we can send you the paypal invoice and then you pay for it.Second, Credit card:You can pay for the paypal invoice directly using your credit card. Third , Credit card information:First name: Qili Last name: JiangCountry: ChinaCity: ShanghaiThe last , Bank wire transfer information:Bank Name:

15、Bank of China Bank Branch: BANK OF CHINA, SHANGHAI, MEILONG SUB-BRANCH SWIFT Code: BKCHCNBJ300 Bank Account Number: 6013820800077046561Bank Account Holder Name: Jiao Rumei Bank Account Holder Address: No.67, Lane 1305, LongWu Road, XuHui District,ShangHai, ChinaBank Account Holder Phone Number: 1582

16、1782350If you have any other questions, feel free to contact us.Kind regardsPaypal付款不成功Sorry and sorry for any problem .Now you can resolve the problem from the following two method. You can choose one method.發(fā)貨發(fā)貨方式和倉庫/shipping method and wearhouseThs for your email and your interest in our item.We

17、will ship the item to you via Fedex /EMS with tracking number. It will take about 3-5 days to your hand. After we send out the item, then we will send you the tracking number within 2days.If you have any other questions, feel free to contact us.Kind regards客戶要求發(fā)其他物流Thank you for your email.Usually w

18、e ship the item per FEDEX or UPS from our US/UK warehouse. But if you need and we will change to ship by DHL for you.Also you need to pay for xxUSD extra shipping cost caused by DHL(because per DHL the shipping cost will be higher)So if you are agree about that, the total price will be 315USD/GBP (t

19、he item price+the shipping cost per DHL) Now you can buy the item on eBay ,we will send you the ebay invoice .and then you can pay for it ,you can leave us a eBay note after you pay for it .If you have any other questions, feel free to contact us.Kind regards局部國家不發(fā)貨Thank you for your email.We are ve

20、ry sorry to tell you that, we couldnt send this item to your contourbecause of custom problem Sorry about that. And we hope you can understand us.hope we can do business in the future!Best Regards是否有說明書Thank you for your email.Yes, we will provide professional instruction in English .If you have any

21、 other questions, feel free to contact us.Kind regards是否有關稅 tax 無關稅國家Thank you for your email.We already sent thousands of quantity packages to your country. Do not have any package be charged tax. So we guarantee it is no tax to your country. Or we will pay for it for you.If you have any other ques

22、tions, feel free to contact us.Kind regards可能產生關稅的國家Thank you for your email.We will mark the item at the lower value for you so that you do not need to pay for the tax or only need to pay for a little tax.If you have any other questions, feel free to contact us.Kind regards詢問品名后標注的字母意義Thank you for

23、 your email.Thank you for your email and the letter a, b, c after the item title.The listings items are exactly the same item. We use the letter a, b, c at the end of the listing title to mark it as the different day listing. The items are exactly the same item.If you have any other questions, feel

24、free to contact us.Kind regards未付款要取消交易Thank you for your email.Sorry and sorry for any problem , because ebay system will open an unpaid item case for all the orders automatically that havent been paid within 8days ,and It must be closed automatically after 4 days.please dont worry,there is no any

25、problem with your eBay account.If you have any other questions, feel free to contact us.Kind regards未付款case未關閉Thank you for your email.We are so sorry for the inconvenience but we have to explain to you that we do not mean to open the case to you.It is ebay system will open an unpaid item case for a

26、ll the orders automatically that havent been paid within 8days ,and It must be closed automatically after 4 days.please dont worry,there is no any problem with your eBay accountAnd Just now we check your order and found it will closed within X daysIf you have any other questions, feel free to contac

27、t us.Kind regards未付款case已關閉Thank you for your email.We are so sorry for the inconvenience but we have to explain to you that we do not mean to open the case to you.It is ebay system automatically will open an unpaid item case for all the orders that havent been paid within 8days ,and It must be clos

28、ed automatically after 4 days.please dont worry,there is no any problem with your eBay accountAnd Just now we check your order and found the unpaid item case has been closed.If you have any other questions, feel free to contact us.Kind regardsamazon其他賣家Thank you for your email.Your email has been re

29、cieved and will be replied soon when it is available.Kind regards客戶問是否包含增值稅 VATThank you for your email .sorry and sorry for this problem that our total price do not include the VAT.If you have any question please feel free to contact with us . Kind regards春節(jié)回復客戶Dear Sir or Madam:Thanks for your ema

30、il. Because the international time is different. We are midnight when you are daytime .It is the Chinese Spring Festival Holiday from Jau30th to Feb 4th in Chinese. All the sellers do not work in our country during Chinese Spring Festival Holiday.1. If you send us the email, we will reply your email

31、 within 2 days .2. If you want to buy the item, we will send out all the items on 29 January. If you are very urgent, please email us, we will send the item according to your request.3. If you already received your item and your item has any problem, please email us the problem in detail, we will re

32、ply your email within 2 days.4. If you have the urgently thing , please call us 008615821782350 (Pacific Time: 0:00 7:00 and 19:00 24:00)Thanks for your waiting!Have a good day!售后郵件模板通知客戶不要開投訴/差評EbayPlease DO NOT OPEN EBAY CASEORLEAVENEGATIVE FEEDBACKbefore we resolve problem for you . orIfyouhavean

33、yquestionwithitem,pleasecontactwithusbyemailorbyphone,we are the best trust seller ,we can resolve any problem for you .Tel:008613916312100or008613916317943.Youritemcomeswithtwoyearswarranty.Soifyouritemhasanyproblemwithintwoyears,pleasedonothesitatetocontactus,wearealwaysheretoserviceyou.AmaoznPlea

34、sedonotopentheA-to-ZcliamorleavenegativeNeutralfeedback before we resolve problem for you . orIfyouhaveanyquestionwithitem,pleasecontactwithusbyemailorbyphone,we are the best trust seller ,we can resolve any problem for you .Tel:008613916312100or008613916317943.Youritemcomeswithtwoyearswarranty.Soif

35、youritemhasanyproblemwithintwoyears,pleasedonothesitatetocontactus,wearealwaysheretoserviceyou.發(fā)貨前發(fā)貨前要 Thank your for buying our item and our payment has been received. please send us your telephone number, when the item arrive to you ,the shipping carrier can contact you to sign for your item.Kind

36、regards發(fā)貨前要稅號Thank your for buying our item and our payment has been received. please send us your CPF (tax number ),because the shipping company need CPF for item delivery.Kind regards發(fā)貨前要取消交易 還未發(fā)貨Thank your for buying our item and our payment has been received.We havent shipped out your item ,if y

37、ou dont want it ,we will operate according to the following steps:1)We will not ship the item and issue you full refund ;2)at the same time ,we will send you a request to cancel the transaction ;3)then please accept the request so that we can ask for the ebay fee for your order.Thank you for your ti

38、me to confirm this .then we will refund you ASAP .Kind regards已經發(fā)貨Thank your for buying our item and our payment has been received.Sorry and sorry for any problem ,we usually ship the item within 8h after payment recived .Ttracking number :Tracking web:because of the web update ,you can track it wit

39、hin 24H.Just now we check and contact with the shipping carrier to intercept the parcel ,but failure to do that .My friend,there will be two choice for you :You can please refuse to sign for the pakeage,once we recived it ,we will issue you refund ;Please sign for it then send the pakeage to our ano

40、ther customer address once you recive it . we will issue you full money once our another customer recived it .Our return policy:We can accept the item returnduring 60 days.And if it is the customer fault lead to return, then we will refund the money deduct the shipping costIf it is our fault lead to

41、 return, then we will refund you full money including the shipping cost.If you have any other questions, feel free to contact us.Kind regards發(fā)貨前要換地址不可以換Thank your for buying our item and our payment has been received.My friend,Sorry for that acording to the ebay and paypal policy,we must send you th

42、e item to your paypal addresswhich youhave already sentto us when you paidyour item.the adress isas following:Buyer addressWe will/have shipped the item via Fedex/DPD,and then we will send the tracking number to you within todays .Thank you so much for your understanding .Kind regards可以換/客戶堅決換Thank

43、your for buying our item and our payment has been received.My friend,Sorry for that acording to the ebay and paypal policy,we must send you the item to your paypal addresswhich youhave already sentto us when you paidyour item.the adress isas following:Paypal addressBut we will send the item to your

44、new address:new addressWe will/have shipped the item via Fedex/DPD,and then we will send the tracking number to you within todays .Thank you so much for your understanding .Kind regards客戶問有沒有發(fā)貨沒發(fā)Thank your for buying our item and our payment has been received.We will ship your item within 8h,and the

45、n we will send you a notification with tracking number information.Kind regards已經發(fā)Thank your for buying our item and our payment has been received.We have shipped the item to you.Thracking number :Tracking web:because of the web update ,you can track it within 24H.If you have any question , please d

46、ont hesitate to contact us.Kind regads貨物被退回，已經重發(fā)Thank your for buying our item and our payment has been received.We are so sorry to tell you that your item was returned by our the shipping carrier because of shipping problem .and we already upgraded the shipping serviceto the delivery company which

47、will arrive at you more faster ,but it also costed more shipment cost ,we have paid all the shipment cost.Tracking number:Tracking web:because of the web update ,you can track it within 24H.By the way, Your item comes with two years warranty. So if your item has any problem within two years, please

48、contact us, we are always here to service you.Kind regards貨物已經被簽收，客戶說沒有收到Thank your for buying our item and our payment has been received.We have shipped the item to your following address客戶地址.Thracking number :Tracking web:Just now we track your pakeage and then it delivered onon 6 Mar 2011. Dont w

49、orry about that ,my friend:could you please comfirm that if your family person or your neighbor sign for it ;because Sometimes shipping carrier will ask your family person or your neighbor to sign for the package instead of you.Please contact your local Fedex Carrier for the pakeage.Friend, do not w

50、orry. We are the top rated seller and we will resolve any problem for you. Kind regards貨物在已經到達當地，還未妥投Thank your for buying our item and our payment has been received.We have shipped the item to your following address客戶地址.Thracking number :Tracking web:Just now we track your pakeage and found it just

51、 arrived at your location ,could you please contact with location Fedex/post office for the pakeage ?or the package will be returned to us.please dont worry ,if you dont receive your item ,we will send you a new item to you or refund you all the money once we receiveit .Our return policy:We can acce

52、pt the item returnduring 60 days.And if it is the customer fault lead to return, then we will refund the money deduct the shipping costIf it is our fault lead to return, then we will refund you full money including the shipping cost.If you have any other questions, feel free to contact us.Kind regar

53、ds貨物在海關Thank your for buying our item and our payment has been received.We have shipped the item to your following addressWe have shipped the item to your following address客戶地址.Thracking number :Tracking web:Just now we track your pakeage and foundit arrived to your country custom, but they cant con

54、tact you for your item clear custom . There are two options :you can directlycontact your country DHL for your item as soon as possible.Your country custom need your many dodument for your item clear custom.please tell us your correct phone number , we will submit it to the DHL for your item clear c

55、ustom.please reply us as soon as possible. thank you.Friend, do not worry. We are the trust seller and we will resolve this problem for you. And I think the problem maybe sometimes happen, but we will resolve it for you as soon as possible.Kind regards未授權付款回復客戶Thank your for buying our item , we rec

56、ived notification from paypal about your unauthorized payment .and your payment is hold by the paypal now.Could you please contact paypal to resolve your paypal account problem, and then paypal will release the payment to us. Once your payment is released , then we will send the item within one busi

57、ness day . If you have any question, please feel free to contact with us . Kind regards與物品描述不符物流運輸包裹/機器破損/問題件不清晰第一步要照片視頻：Sorry and sorry for any problems.We tested and pakeaged your item well and well before we send, but it still had the problem when you received it. Sorry and sorry again for this p

58、roblem again.Friend, now the problem already happened, so I think the most importance is how to resolve it.Could you please give us the picture show the problem parts / video show the problem (You can upload the video to web HYPERLINK :/ photobucket photobucket then give us the video link), and desc

59、ribe the problem, then we will see the problem and know how to resolve it. The more detail that you show the problem, the more quickly we can resolve this problem for you.Your item comes with two years warranty. So if your item has any problem within two years, please contact us, we are always here

60、to service you.Kind regards第二步發(fā)配件能解決：Dear friend,Thank you so much for taking time to write back to us. We get the reply from our technician it is clear that xx is fault judging from the Video or pictures you sent to us. We highly recommend you to replace the xx and this is the fast way to solve the