品質(zhì)管理培訓(xùn)課件Dell 22 Steps Status(GB)

1、Dell 10 Steps StatusFor 17EA07 V2版2OverviewGo 1Go 2Go 3Go 4Go 5Go 6Go 7Go 8Go 9Go 10StepScore1Characterize the entire manufacturing process.32Initiate an attribute control chart (P-chart) on Rolling-Throughput-Yield. Does the supplier have the documented process on P-chart, business owner, and actio

2、n steps for correcting out-of-control points? Does the supplier show the evidence of aggressive corrective actions on out-of-control points?33Identify Critical Parameters. Has the supplier identified Process and/or Product Critical Parameters? Can the supplier show that those identified critical par

3、ameters affect the customer experience?24Review specifications for the critical characteristics. Does the supplier have the process to define specs based on engineering and tolerance analyses? Does the supplier have the process to tighten up specs or do they maintain the same spec always? Has the su

4、pplier defined the required CPK values?25Conduct Measurement System Analysis. Is Gauge R&R(Gauge Repeatability and. Reproducibility ) result acceptable?36Implement X-bar and R variable data control charts on the critical parameters. Has the supplier evaluated the Beta error based on the subgroup siz

5、e? Does the supplier have the documented process on X-bar and R charts, business owner, and action steps for correcting out-of-control points? Does the supplier show the evidence of aggressive corrective actions on out-of-control points? Has the supplier shown the evidence of process stability (base

6、d on 25 consecutive points within the control limits)?37Calculate CP and CPK. Has the normality of the data been tested? The data should be Stable and Normal. 38If Cp is not same as CPK, plan the actions to make CP=CPK. If CPK is below 1.33, plan the actions to raise CPK to 1.33. Show the action pla

7、ns (or control plans) for the improvement.29Conduct statistical correlation between supplier critical parameters and Dell quality metrics. Conduct the correlation analysis between critical parameters and supplier RTY. Are there any correlations?If there is no correlation, are we missing the right cr

8、itical parameter that impact customer experience?Work on the action plans on identifying the critical parameters that impact customer experience. Show the evidence of the action plans.210Implement Process Capability with sub-tier suppliers.Move upstream. Identify the core suppliers that impact custo

9、mer experience.Implement the same Process Capability program with the core suppliers. Show the evidence of the plans. 1312345678910Step 1-1 Process Map 4Step 2 RTY的P chart圖2-1各制程RTY：Process 1 壓克力板裁切RTY：12345678910ProductivityProcess A裁切Process BProcess CProcess DProcess EStepsRework (%)0.200%0.00%0.

10、00%0.00%0.00%1Scrap (%)0.000%0.00%0.00%0.00%0.00%Repair (%)0.000%0.00%0.00%0.00%0.00%Production Yield (minus scrap and rework) 99.800%100.00%100.00%100.00%100.00%RTYFirst Pass Yield (minus scrap, rework, & repair)99.800%100.00%100.00%100.00%100.00%99.800%NAY99.800%Z (Sigma Level)2.878 5 Step 2 RTY的P

11、 chart圖2-2 RTY的P chart圖：Process 1 壓克力板裁切 Rchart圖：123456789106Step 3 Identify Critical ParametersVoice Of CustomerFMEA各制程站FMEA123456789107Step 4 Control PlanFMEAControl Plan12345678910Control Plan8Step 5 Measurement System Analysis12345678910可接受性偏倚分析重復(fù)性與再現(xiàn)性9Step 6-1 Implement X-bar & R charts on the

12、critical parameters1234567891010各制程X-bar & R chartStep 6-2 The process on X-bar and R charts1234567891011Step 7-1 Calculate CP and CPK1234567891012Step 8 If Cp CPK, plan the actions to make CP=CPK12345678910Control Plan黨發(fā)現(xiàn)CPCPK，我司將使用control plan進行調(diào)整，使其CP=CPK。針對Control plan不斷進行更新，使其更加精確。13Step 9 Cond

13、uct statistical correlation between supplier critical parameters and Dell quality metrics12345678910周別廠內(nèi)不良率VLRR0501周184130.0173410502周23540.0022120503周70160.0069810506周23460.0022470507周21840.0020410509周48210.004790510周35020.0034960511周43810.0063750512周74260.0073780513周33910.003310514周28100.0027750515周41900.0041390516周20130.0019330517周14900.0013880518周9580.000934R=0.65 FOR N=15R=0.419914Step 10 Implement Process Capability with sub-tier suppliers12345678910ItemQ1 05Q2 05Q3 05Q4 05Q1 06Q2 06Jan Feb MarApr May JunJul Aug SepOct Nov EecJan Feb MarApr May