06危機管理04情境09極端氣候情況sce extreme weather conditions

1、家樂福中國風險防范部Carrefour China Risk Prevention情境 09氣候情況SCENRAIO 09 EXTREME WEATHER CONDITIONS定義 DEFINITION炎熱或寒冷的氣候?qū)θ藖碚f是一種危害。在熱浪中，主要是脫水，慢性疾病或中暑，還會導致水的大量消耗。在嚴寒中，主要是體溫降低和凍傷。嚴寒還是導致心疾病，呼吸道疾病以及甲狀腺疾病的一個重要。2003 年夏天，熱浪席卷歐洲致使法國 15000 人，意大利 20000 人受害。2003 年一月，寒流席卷，致使 1900 多人。2006 年一月，寒流致使歐洲幾百人，并且導致水管破裂，電力系統(tǒng)癱瘓，大雪導致數(shù)

2、幢樓房倒塌。Exition to extreme heat or cold is an aggresto the human body. During a heatwave, main risks are dehydration, the aggravation of a chronic disease or heatstroke, but also the consumption of non-drinkable water and fired. During a cold wave, the major risk is hypothermia and frostbites. Cold is

3、 also an aggravating factor for vascular, respiratory and thyroid pathologies.During the summer of 2003, a heat wave hit Europe, making 15,000 victims in Franceand 20,000 in Italy. In January 2003, a cold wave caused over 1900 deaths. InJanuary 2006, a cold wave killed severaldreds in Europe and pro

4、voked pipebreaks, a paralysis of electrical networks and the collapses of several buildings underthe weight of fresh snow.預防 PREVENTION在高期間，及時了解天氣情況以做好準備。對于那些極易遭遇嚴寒和酷熱氣候影響的地區(qū)，大樓并且安裝空調(diào)和取暖設(shè)備及后備風扇。在嚴寒或炎熱期間，盡量避免過量的體育鍛煉。備有充足的食物和水，一臺便攜式收音機，外加電池和手電筒。如果天氣寒冷，盡量避免使用并且不要喝酒。，除非是緊急情況，同時盡量避免開車旅行。保暖如果天氣非常寒冷，組織店內(nèi)節(jié)約

5、使用能源和水。將水分配給店內(nèi)員工，需要，也分配各顧客。多喝水（至少每天兩升），不要等到口渴了再喝水，避免喝酒。如果有可能，在室或不受陽光照曬的工作。During high-risk periods, follow closely the weather in order to be prepared. Haveyour buildings isolated and set up air conditioning or heating devihe platare most exed to heat or cold, as well as backup fans.Avoid as much as

6、sible to indulge in physical exercise during heat or cold waves.Always keep a stock of food or water, a portable radio with extra batteries and flashlights.If the weather is very cold, do not use the phone except in case of emergency andavoid traveling by car. Cover up and do not drink alcohol.Durin

7、g a heat wave,anize water and energy saving inside the store; distributewater to thenel and, if nesary, to c nts. Drink a lot (drinkeast 2 litres asible, work inday), without waiting to be thirsty, and avoid drinking alcohol. Ifbasements or offit are not exed to the sun (blinds).即時行動IMMEDIATE ACTION

8、S門店 Store酷暑期間如果有員工或顧客有抽筋現(xiàn)象，讓他停止一切活動并且在陰涼處休息。讓他多喝水，如果抽筋現(xiàn)象不，給他做一下舒緩的。如果人仍繼續(xù)抽筋，通知醫(yī)生。學習如何辨別中暑現(xiàn)象：中暑的人皮膚很熱，有頭痛現(xiàn)象并且無論多熱始終不出汗。有和昏睡現(xiàn)象。中暑可能致命或造成性損傷；如果你周圍有人中暑，呼叫緊急服務(wù)并且讓呆在陰涼處，同時往他身上噴冷水。學習如何辨別中暑衰竭：出汗反常，身體虛弱；皮膚冰冷，蒼白潮濕。有及休克現(xiàn)象。讓嚴寒期間躺在空氣新鮮處，立即通知醫(yī)生。如果你安裝了密閉的取暖設(shè)備，在水中注入防凍劑并且打開活塞，防止管道破裂。鏟除屋頂上的積雪以防止房屋倒塌。對因嚴寒而皮膚受到嚴重損傷的人，因

9、將他移動到溫暖的地方并且通知醫(yī)生。祛除一切會血液循環(huán)的東西，傷口處用繃帶包扎。不要擦洗皮膚，不要試圖自行取暖。學習如何辨別體溫降低現(xiàn)象：體溫降低患者寒冷并且痛苦，感覺麻木，缺乏協(xié)調(diào)性并且說話。體溫降低通常都很，需要醫(yī)生護理。當你在等待醫(yī)生的過程中，將病人裹在毛毯里，并給他提供熱的甜飲料。During a heat waveIf an employee or a c ns a cr, have him stop all activity and make him rest ina cool place. Make hem drink and, if the spasms do not disap

10、pear, give him a gentlemassage. Eventually, if the crlasts, call a doctor.Learn how to identify the symptoms of a heat stroke: the victims skin is h drowsiness ot, he has headaches and does not sweat despite the heat. He experiments nauseaand. A heart stroke can be deadly or cause permanent damages;

11、 if someone aroundyou is victim of a heat stroke, call emergency servichilly place where you can spray cold water on her.and have the victim wait in aLearn how to identify the symptoms of heat exhaustion: theperspiresabnormally, is weak; his skin is cold, pale and d. Nausea and losses ofconsciousnes

12、s cso be observed. Have thelay down in fresh place andrefresh him. If he vomits, call in a doctor immediay.During a cold waveIf you have a closed-circuit heating system, add antifreeze agent to the water andleave a tap open to avoid any exploof thpes. Have the snow taken out of thebuildings roof to

13、avoid any risk of collapse.In case of skin les due to the cold, move the victim to a warm place and call in adoctor. Take out softly anythingt could her blood circulation and put a sterilebandage on the damaged zone. Do not scrub the skin and do not try to warm them up yourself.Learn how to identify

14、 the symptoms of hypothermia: the victim is cold and painful,feels numb, lacks coordination and has difficulties to speak. Hypothermia is always serious and requires a medical treatment. While you wait for the doctor to arrive, putthe victim in blets and give him hot and st drinks.即時行動IMMEDIATE ACTI

15、ONS安全部門 Country Security Service向操控部門發(fā)出警告。需要，安排一些額外的保安團隊，防止蓄意破壞的行動發(fā)生，組織增援。隨時準備參與組織緊急協(xié)助Warn the Operations Management.Plan some extra safekereinforcements if needed.ng teams to prevent vandalism and activate theseMake yourself available for stores to help them資產(chǎn)部門 Country Assets Serviceanize emergenc

16、y help.聯(lián)系門店經(jīng)理了解毀壞情況的通知保險公司。信息。備用供暖和制冷裝備（空調(diào)，風扇，后備供暖，防寒夾克），隨時提供給門店經(jīng)理。通過向門店增派，推動技術(shù)團隊的工作。Contact the Store Manager and obtain information regarding the damages.Warn the insurance company.Stock heat and cold protection equipment (air conditions, fans, blinds, back-up heating, cold jackets) and make them

17、available to store managers.Facilie the work of technical teams by sending backings to stores.開發(fā)部門 Country Exploiion Direction為門店經(jīng)理提供一切條件，確保員工及顧客的安全。協(xié)調(diào)開展行動。Provide the Store Manager with the appropriate means to guarantee the safety ofthenel and c nts.Coordinate the actions of the different serviinv

18、olved.相關(guān)部門外部人力資源部 衛(wèi)生部 健康 保安部 緊急服務(wù)STAKEHOLDERS ernal Human ResourExternalDepartment Healuthorities Communication Department Health profesals Security Department Emergency servi Offils Assotions Media MEDIA事先對不同情況的爭論作出充分準備。從容不迫的考慮事故情形，時刻準備介入牢記處理溝通方面的 7 大誤區(qū)：否認承擔事故責任將公司利益置于首位回應(yīng)過慢面對，采取“不予評論”的立場不與員工交流不考慮就

19、盲目作出決定以下信息將會通過 （攻關(guān)部門）傳送給。目前對于事件的導致原因以及的分析都還為之過早，但是以及采取并實施了還設(shè)立心理治療小的悉心照顧。家樂福的事故緊急預案。組，所有的受害者都會得到的技術(shù)支持部門已經(jīng)采取了行動。緊急救助小組以及所有處理部門已經(jīng)召開會議，將會提供信息Prepare well ahead an argumenion taking to your environment.o account the different risks relativeTake the time to think about the situation and prepare yourcommunication.ervention before yourKen mind the seven sins of crisis communication:DenialNot taking responsibility for a mistakePutting a company